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Call Listener Jobs in Lebanon, TN (NOW HIRING)

SongTeller Hotel

Listening Lobby Server

Nashville, TN · On-site

The Listening Lobby Server position provides a unique opportunity for the right individual to be ... We call it Heartspitality ® . It's a unique culture that blends our ethos of Leading with Love and ...

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All JobsCall Listener JobsCall Listener Jobs in Lebanon, TN

Call Listener information

See Lebanon, TN salary details

$10

$17

$24

How much do call listener jobs pay per hour?

As of Aug 14, 2026, the average hourly pay for call listener in Lebanon, TN is $17.29, according to ZipRecruiter salary data. Most workers in this role earn between $14.86 and $18.56 per hour, depending on experience, location, and employer.

What are some common challenges faced by call listeners, and how can they effectively manage them?

Call Listeners often encounter challenges such as handling emotionally charged conversations, maintaining focus during long shifts, and accurately recording information under time constraints. To manage these challenges, it's important to develop strong active listening skills, practice self-care to avoid burnout, and utilize organizational tools or templates for note-taking. Regular team debriefings and support from supervisors also help Call Listeners process difficult calls and continuously improve their performance.

What are the key skills and qualifications needed to thrive as a call listener, and why are they important?

To thrive as a Call Listener, you need strong active listening, attention to detail, and communication skills, often supported by a high school diploma or equivalent. Familiarity with call center software, customer relationship management (CRM) systems, and basic computer proficiency is typically required. Patience, empathy, and the ability to remain calm under pressure are crucial soft skills in this role. These abilities ensure accurate information capture, provide support to callers, and contribute to positive customer or client experiences.

What is the difference between Call Listener vs Call Center Agent?

AspectCall ListenerCall Center Agent
Primary RoleMonitoring and analyzing calls for quality assuranceHandling customer inquiries and providing support
Required SkillsActive listening, communication, analytical skillsCommunication, problem-solving, customer service
Work EnvironmentCall monitoring rooms, quality assurance departmentsCall centers, customer service departments
CertificationsNone typically required, but quality assurance training helpfulCustomer service certifications often preferred

While Call Listeners focus on monitoring and evaluating calls to ensure quality standards, Call Center Agents directly interact with customers to resolve issues and provide assistance. Both roles are essential in customer service operations but differ in responsibilities and daily tasks.

What does a call listener do?

A Call Listener is responsible for monitoring and evaluating phone calls, typically within customer service or call center environments. Their main tasks include listening to recorded or live calls to assess the quality of customer interactions, ensuring compliance with company policies, and identifying areas for improvement. Based on their evaluations, they provide feedback to staff and help develop training programs. This role is important for maintaining customer satisfaction and upholding service standards.

What are popular job titles related to Call Listener jobs in Lebanon, TN?

For Call Listener jobs in Lebanon, TN, the most frequently searched job titles are:

What job categories do people searching Call Listener jobs in Lebanon, TN look for?

The top searched job categories for Call Listener jobs in Lebanon, TN are:

What cities near Lebanon, TN are hiring for Call Listener jobs?

Cities near Lebanon, TN with the most Call Listener job openings:

Call Listener jobs near you

Call Center - Currently Remote - Located in Brentwood, TN

Perun HR

Brentwood, TN • On-site

$15.25 - $19/hr

Other

Re-posted 9 days ago

Job description

Call Center - Currently Remote - Located in Brentwood, TN

Spring Hill, Tennessee, United States Or refer someone Job Openings Call Center - Currently Remote - Located in Brentwood, TN

Responsibilities
  • Professionally represents Companies Mission and Values and the Brand during each customer engagement.
  • Answers inbound calls in a Call Center environment
  • Resolves and documents all customer contacts, inquiries, and concerns in the system.
  • Follows through with a sense of urgency on any research or additional contact to ensure customer complaint or query is resolved in a timely manner.
  • Partners with the field, vendors and internal departments to ensure resolution to customer contacts as needed.
  • Provides product information and project information, which could include recommending products to purchase and/or their effective use.
  • May perform other duties as assigned *
Qualifications
  • Basic computer skills with experience in Microsoft Word, Microsoft Excel
  • Strong communication (verbal, listening, and written) and interpersonal skills
  • Must have ability to handle conflict positively
  • Strong sense of urgency
  • Must demonstrate strong problem solving, multi-tasking and critical thinking skills
  • Experience in call logging systems is preferred
  • Customer service-focused call center experience is helpful
Overview

Hybrid Role: This is not a fully remote position | Training will be in-person

Or refer someone

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