ZipRecruiter

Log In

1

Call Listener Jobs in Lebanon, TN (NOW HIRING)

HCTec

Service Desk Analyst I

Brentwood, TN ยท On-site

$19.50 - $26.50/hr

... call center environment. Customer Service and communication skills are a must and critical to the ... Proper phone etiquette and effective listening skills Ability to speak and write clearly and ...

HCTec

Service Desk Analyst I

Brentwood, TN ยท On-site

$19.50 - $26.50/hr

... call center environment. Customer Service and communication skills are a must and critical to the ... Proper phone etiquette and effective listening skills Ability to speak and write clearly and ...

previous pagenext page

Showing results 21-40

All JobsCall Listener JobsCall Listener Jobs in Lebanon, TN

Call Listener information

See Lebanon, TN salary details

$10

$17

$24

How much do call listener jobs pay per hour?

As of Sep 5, 2026, the average hourly pay for call listener in Lebanon, TN is $17.29, according to ZipRecruiter salary data. Most workers in this role earn between $14.86 and $18.56 per hour, depending on experience, location, and employer.

What does a call listener do?

A Call Listener is responsible for monitoring and evaluating phone calls, typically within customer service or call center environments. Their main tasks include listening to recorded or live calls to assess the quality of customer interactions, ensuring compliance with company policies, and identifying areas for improvement. Based on their evaluations, they provide feedback to staff and help develop training programs. This role is important for maintaining customer satisfaction and upholding service standards.

What are the key skills and qualifications needed to thrive as a call listener, and why are they important?

To thrive as a Call Listener, you need strong active listening, attention to detail, and communication skills, often supported by a high school diploma or equivalent. Familiarity with call center software, customer relationship management (CRM) systems, and basic computer proficiency is typically required. Patience, empathy, and the ability to remain calm under pressure are crucial soft skills in this role. These abilities ensure accurate information capture, provide support to callers, and contribute to positive customer or client experiences.

What are some common challenges faced by call listeners, and how can they effectively manage them?

Call Listeners often encounter challenges such as handling emotionally charged conversations, maintaining focus during long shifts, and accurately recording information under time constraints. To manage these challenges, it's important to develop strong active listening skills, practice self-care to avoid burnout, and utilize organizational tools or templates for note-taking. Regular team debriefings and support from supervisors also help Call Listeners process difficult calls and continuously improve their performance.

What is the difference between Call Listener vs Call Center Agent?

AspectCall ListenerCall Center Agent
Primary RoleMonitoring and analyzing calls for quality assuranceHandling customer inquiries and providing support
Required SkillsActive listening, communication, analytical skillsCommunication, problem-solving, customer service
Work EnvironmentCall monitoring rooms, quality assurance departmentsCall centers, customer service departments
CertificationsNone typically required, but quality assurance training helpfulCustomer service certifications often preferred

While Call Listeners focus on monitoring and evaluating calls to ensure quality standards, Call Center Agents directly interact with customers to resolve issues and provide assistance. Both roles are essential in customer service operations but differ in responsibilities and daily tasks.

What are popular job titles related to Call Listener jobs in Lebanon, TN?

For Call Listener jobs in Lebanon, TN, the most frequently searched job titles are:

What job categories do people searching Call Listener jobs in Lebanon, TN look for?

The top searched job categories for Call Listener jobs in Lebanon, TN are:

What cities near Lebanon, TN are hiring for Call Listener jobs?

Cities near Lebanon, TN with the most Call Listener job openings:

Call Listener jobs near you
Infographic showing various Call Listener job openings in Lebanon, TN as of August 2026, with employment types broken down into 1% Locum Tenens, 1% As Needed, 78% Full Time, 15% Part Time, and 5% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $35,972 per year, or $17.3 per hour.

Will Call/Entry-Level Sales - Lebanon, TN

Rugby Architectural Building Products

Lebanon, TN โ€ข On-site

$19/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 13 days ago

Job description

Rugby Architectural Building Products is a wholesale distributor of specialty building products, operating out of 26 branches throughout the United States. Our primary business is non-structural architectural grade building products sold principally to customers who create and produce end-products for the commercial, industrial, retail, residential and institutional markets. (In New Century, KS, Lebanon, TN, and Rockford, IL ๏ฟฝ we do business as: Olathe Millwork, Warren Brothers, River City Millwork respectfully.)
Position Summary: We are seeking a motivated team member to join our Will Call department. In this role, you will pull and load customer orders for walk-in pickups while providing excellent customer service. During downtime, you will cross-train with our Inside Sales team, making this a great opportunity for someone interested in growing into a sales career.
What's in It for You:
  • Pay: $19/hr.
  • Shift Times: 7:00 a.m. - 4:00 p.m. Monday - Friday
  • Competitive Medical ๏ฟฝ Dental ๏ฟฝ Vision
  • Corporate Wellness & Longevity Programs
  • 401(k) Traditional & Roth with Match
  • Paid Time Off & Paid Holidays
  • Life Insurance, Short-Term and Long-Term Disability
  • Great TEAM environment

What You Will Do:
Warehouse
  • Help load building materials
  • Pull orders for pickup by customers
  • Assist customers by helping load and secure material in the customer's vehicle
  • Ensure that material loaded for delivery matches shipping documents and that the products are in good condition
  • Periodically examine stored material and report any deterioration or damage
  • Learn millwork and related products
  • Maintain will call area and showroom in a clean, orderly and safe manner
  • Assist in taking inventory as required on a regular basis
  • Work safely, attend safety meetings and follow all safety procedures and policies
  • Ability to drive a forklift and pass a valid OSHA approved forklift certification
  • Ability to lift extremely heavy awkward products repeatedly to load customer vehicles.
  • Must be able to maintain a high level of frequency and intensity in other physical activities such as reaching, standing, walking, lifting, carrying, pushing, pulling, stooping, kneeling and crouching.
  • Must have good visual acuity, color vision, and basic math skills
  • The employee will be required to work both inside and outside in extremes of cold, heat and humidity, depending on the season and location
  • Will be exposed to modest amounts of dust, fumes, noise and vibrations

Entry-Level Sales
  • Establish and maintain excellent rapport with walk in customers
  • Work and communicate with our Pro Sales department
  • Demonstrate knowledge of millwork and related products
  • Move from sitting to standing and walking a variety of distances frequently throughout the day
  • Actively engage in Rugby Nation

Preferred Experience
  • 1-2 years demonstrated experience in customer service & warehouse
  • Lumber yard or millwork experience a plus
  • Proficient with Microsoft Office
  • Agility program or similar CRM experience

Who We Are Looking For:
  • Passionate and friendly individual to provide outstanding customer service to our walk-in customers by accurately and efficiently pulling and helping load their orders.
  • An individual who thrives working independently and who is a quick learner.
  • A good communicator and listener.
  • Willingness to learn.
  • Can take direction and coaching.

This role is a Safety Sensitive position, subject to routine drug screening.
At Rugby, our goal is to lead the industry! We will accomplish this goal by creating an environment where each team member is challenged to achieve their personal best using their talent, together building a community based on our values of Fairness, Commitment to Excellence, and maintaining Rugby as a Performance Meritocracy.

Apply