ZipRecruiter

Log In

1

Call Listener Jobs in Columbia, TN (NOW HIRING)

Limitless East Marketing

Call Center Agent

Nashville, TN · On-site

$47K - $52K/yr

Strong verbal communication and active listening skills. * Confident and comfortable speaking with ... Previous experience in sales, call center, customer service, retail, or telemarketing is a plus but ...

Alphabe Insight Inc

Call Center Agent

Nashville, TN · On-site

$47K - $52K/yr

Strong verbal communication and active listening skills. * Confident and comfortable speaking with ... Previous experience in sales, call center, customer service, retail, or telemarketing is a plus but ...

AMBA

Inside Sales Insurance Specialist

Nashville, TN · On-site

$50K - $60K/yr

Two or more years of insurance sales or high-volume call center experience preferred * Strong communication, listening, and objection-handling skills * Comfort working in a fast-paced, goal-driven ...

AMBA

Inside Sales Insurance Specialist

Nashville, TN · Remote

Two or more years of insurance sales or high-volume call center experience preferred * Strong communication, listening, and objection-handling skills * Comfort working in a fast-paced, goal-driven ...

AMBA

Inside Sales Insurance Specialist

Nashville, TN · Remote

$50K - $60K/yr

Two or more years of insurance sales or high-volume call center experience preferred * Strong communication, listening, and objection-handling skills * Comfort working in a fast-paced, goal-driven ...

next page

Showing results 1-20

All JobsCall Listener JobsCall Listener Jobs in Columbia, TN

Call Listener information

See Columbia, TN salary details

$9

$16

$22

How much do call listener jobs pay per hour?

As of Sep 4, 2026, the average hourly pay for call listener in Columbia, TN is $16.28, according to ZipRecruiter salary data. Most workers in this role earn between $13.99 and $17.50 per hour, depending on experience, location, and employer.

What does a call listener do?

A Call Listener is responsible for monitoring and evaluating phone calls, typically within customer service or call center environments. Their main tasks include listening to recorded or live calls to assess the quality of customer interactions, ensuring compliance with company policies, and identifying areas for improvement. Based on their evaluations, they provide feedback to staff and help develop training programs. This role is important for maintaining customer satisfaction and upholding service standards.

What are the key skills and qualifications needed to thrive as a call listener, and why are they important?

To thrive as a Call Listener, you need strong active listening, attention to detail, and communication skills, often supported by a high school diploma or equivalent. Familiarity with call center software, customer relationship management (CRM) systems, and basic computer proficiency is typically required. Patience, empathy, and the ability to remain calm under pressure are crucial soft skills in this role. These abilities ensure accurate information capture, provide support to callers, and contribute to positive customer or client experiences.

What are some common challenges faced by call listeners, and how can they effectively manage them?

Call Listeners often encounter challenges such as handling emotionally charged conversations, maintaining focus during long shifts, and accurately recording information under time constraints. To manage these challenges, it's important to develop strong active listening skills, practice self-care to avoid burnout, and utilize organizational tools or templates for note-taking. Regular team debriefings and support from supervisors also help Call Listeners process difficult calls and continuously improve their performance.

What is the difference between Call Listener vs Call Center Agent?

AspectCall ListenerCall Center Agent
Primary RoleMonitoring and analyzing calls for quality assuranceHandling customer inquiries and providing support
Required SkillsActive listening, communication, analytical skillsCommunication, problem-solving, customer service
Work EnvironmentCall monitoring rooms, quality assurance departmentsCall centers, customer service departments
CertificationsNone typically required, but quality assurance training helpfulCustomer service certifications often preferred

While Call Listeners focus on monitoring and evaluating calls to ensure quality standards, Call Center Agents directly interact with customers to resolve issues and provide assistance. Both roles are essential in customer service operations but differ in responsibilities and daily tasks.

What are popular job titles related to Call Listener jobs in Columbia, TN?

For Call Listener jobs in Columbia, TN, the most frequently searched job titles are:

What job categories do people searching Call Listener jobs in Columbia, TN look for?

The top searched job categories for Call Listener jobs in Columbia, TN are:

What cities near Columbia, TN are hiring for Call Listener jobs?

Cities near Columbia, TN with the most Call Listener job openings:

Call Listener jobs near you
Infographic showing various Call Listener job openings in Columbia, TN as of August 2026, with employment types broken down into 1% Locum Tenens, 1% As Needed, 74% Full Time, 19% Part Time, and 5% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $33,868 per year, or $16.3 per hour.

Call Center Agent

Limitless East Marketing

Nashville, TN • On-site

$47K - $52K/yr

Full-time

Posted 26 days ago

Job description

Company Description

At Entertainment Travel Associates, we specialize in delivering exceptional travel experiences through innovation, outstanding customer service, and meaningful partnerships. Our team is passionate about creating memorable journeys while helping businesses and clients discover tailored travel solutions. We believe in collaboration, professional development, and providing every team member with the opportunity to grow and make a lasting impact.

Job Description

Job Summary

We are seeking a motivated Call Center Agent to communicate with prospective and existing customers, identify their needs, and promote relevant products and services. This role is ideal for individuals who enjoy phone-based communication, building customer relationships, and working toward measurable performance goals.

Responsibilities

  • Contact prospective and existing customers by phone.
  • Present and explain products and services clearly and professionally.
  • Generate and qualify sales opportunities through customer conversations.
  • Follow up with leads and prospective customers.
  • Answer customer questions and provide accurate product information.
  • Build positive customer relationships and encourage repeat business.
  • Maintain accurate records of calls, customer interactions, and sales opportunities.
  • Work toward individual and team performance goals.
  • Support customer acquisition and promotional initiatives.
  • Participate in ongoing sales training and coaching.
Qualifications
  • High school diploma or equivalent required.
  • Strong verbal communication and active listening skills.
  • Confident and comfortable speaking with customers by phone.
  • Goal-oriented and motivated by performance.
  • Strong persuasion and relationship-building abilities.
  • Excellent organizational and multitasking skills.
  • Reliable, adaptable, and self-motivated.
  • Previous experience in sales, call center, customer service, retail, or telemarketing is a plus but not required.
Additional Information
  • Competitive salary of $47,000 - $52,000 per year.
  • Full-time position with opportunities for professional development.
  • Career growth and advancement opportunities.
  • Training and development to strengthen marketing and business skills.
  • Collaborative and supportive team environment.
  • Opportunity to develop valuable communication, marketing, customer engagement, and project coordination skills.
  • Exposure to multiple areas of marketing and business operations.
  • Opportunity to take on greater responsibilities as you grow within the company

Apply