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Call Center Jobs in Cleveland, TN (NOW HIRING)

HomeServe USA

Trainer

Chattanooga, TN · On-site

A minimum of 3 years of experience delivering training programs in a corporate environment; call center experience is highly desired * Ability to drive results and lead team to excellence * Excellent ...

HomeServe

Trainer

Chattanooga, TN · On-site

A minimum of 3 years of experience delivering training programs in a corporate environment; call center experience is highly desired * Ability to drive results and lead team to excellence * Excellent ...

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All JobsCall Center JobsCall Center Jobs in Cleveland, TN

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How much do call center jobs pay per hour?

As of Sep 7, 2026, the average hourly pay for call center in Cleveland, TN is $14.99, according to ZipRecruiter salary data. Most workers in this role earn between $12.88 and $16.11 per hour, depending on experience, location, and employer.

What is a call center job?

Call center jobs involve handling customer inquiries, complaints, or support requests via phone, email, chat, or other communication channels. Employees in these roles may provide information, resolve issues, process orders, or offer technical support. Call center agents typically work in a fast-paced environment and must have strong communication and problem-solving skills. These positions can be found in a variety of industries, such as telecommunications, retail, banking, and healthcare.

What are the key skills and qualifications needed to thrive as a call center representative?

To thrive as a Call Center Representative, you need strong verbal communication, active listening skills, and often a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call routing systems, and basic computer applications is typically required. Patience, problem-solving ability, and a positive attitude help individuals excel in managing customer inquiries and resolving issues. These skills and qualities are crucial for delivering excellent customer service and maintaining customer satisfaction in a high-volume, fast-paced environment.

What are the qualifications to get a call center job?

Most call center jobs do not have strict qualifications and provide extensive on-the-job training. Customer service skills are a must, and sales experience is helpful if you want to be an outbound call center agent. As a call center representative, you must be an excellent communicator. Your job duties and responsibilities involve taking or making phone calls and using a computer system for your entire shift, so you need to able to listen, enter customer data, answer questions, and solve problems. The ability to multitask is crucial.

What are some common challenges faced by call center agents, and how can they be managed effectively?

Call center agents often encounter challenges such as managing high call volumes, handling difficult customers, and meeting performance targets. Effective time management, active listening skills, and access to comprehensive training can help agents navigate these challenges. Supportive team environments and regular feedback from supervisors also play a crucial role in maintaining morale and ensuring agents feel equipped to handle stressful situations. Additionally, many centers offer opportunities for advancement into supervisory or specialized roles based on performance and experience.

What is the difference between Call Center vs Customer Service Representative?

AspectCall CenterCustomer Service Representative
Required CredentialsHigh school diploma; training providedHigh school diploma; training provided
Work EnvironmentCall centers, often in large facilitiesOffice or remote, interacting with customers
Employer & Industry UsageCustomer service, sales, technical supportCustomer support across various industries
Common Search & ComparisonOften compared for communication rolesRelated but more personalized customer interaction

While both roles involve assisting customers, a Call Center typically refers to a centralized facility handling high-volume calls, often for sales or support. Customer Service Representatives may work in call centers or directly within companies, providing personalized support. The main difference lies in the environment and scope of interaction, with Call Centers focusing on volume and efficiency, and Customer Service Representatives emphasizing individual customer relationships.

What call center job pays the most?

The highest-paying call center jobs are typically supervisory or managerial roles, such as call center managers or operations directors, which can earn six-figure salaries. Specialized roles like technical support or sales with performance bonuses may also offer higher compensation, especially in industries like technology or finance. Advanced skills, certifications, and experience often lead to higher pay in this field.
More about Call Center jobs

What are the most commonly searched types of Call Center jobs in Cleveland, TN?

The most popular types of Call Center jobs in Cleveland, TN are:

What are popular job titles related to Call Center jobs in Cleveland, TN?

For Call Center jobs in Cleveland, TN, the most frequently searched job titles are:

What job categories do people searching Call Center jobs in Cleveland, TN look for?

The top searched job categories for Call Center jobs in Cleveland, TN are:

What cities near Cleveland, TN are hiring for Call Center jobs?

Cities near Cleveland, TN with the most Call Center job openings:

Call Center jobs near you
Infographic showing various Call Center job openings in Cleveland, TN as of August 2026, with employment types broken down into 2% As Needed, 82% Full Time, 14% Part Time, and 2% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $31,172 per year, or $15 per hour.

Call Center Representative/ Customer Service

Wilkins Research Services LLC

Chattanooga, TN • On-site

$13.25 - $17.25/hr

Full-time

Re-posted 19 days ago

Job description

Join Our Team at Wilkins Research Services LLC!

Are you looking for a rewarding opportunity to make a difference in people's lives? Do you have excellent communication skills and a passion for conducting interviews? Look no further, because Wilkins Research Services LLC in Chattanooga, TN is seeking dedicated individuals to join our team as Call Center Interviewers!

Job Description

As a Call Center Interviewer at Wilkins Research Services LLC, you will play a crucial role in gathering valuable information through phone interviews. Your responsibilities will include:

  • Conducting scripted interviews with survey participants
  • Accurately recording responses and data in our system
  • Ensuring a high level of professionalism and courtesy at all times
  • Adhering to strict confidentiality guidelines and ethical standards
  • Meeting productivity and quality targets set by management

Successful candidates for this role will have a strong attention to detail, excellent verbal communication skills, and the ability to work efficiently in a fast-paced environment. Prior experience in a call center or customer service role is a plus, but not required. We provide comprehensive training to all new hires to set you up for success as a Call Center Interviewer.

If you are a team player who is passionate about gathering data and making a difference, we want to hear from you!

About Us

Wilkins Research Services LLC is a leading provider of market research and data collection services. We pride ourselves on delivering high-quality, accurate information to help our clients make informed decisions. Our team of Call Center Interviewers plays a vital role in the success of our projects by conducting essential interviews and gathering valuable data. Join us at Wilkins Research Services LLC and be a part of a dynamic and supportive work environment dedicated to excellence in research.


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