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Patient Support Representative Jobs in California

Azul Vision

Patient Support Representative

Pasadena, CA · On-site

$23 - $24/hr

Patient Support Representative Pasadena, CA 91107 Overview Salary Range $23.00 - $24.00 Hourly Level Experienced Position Type Full Time Job Shift Day Category Health Care Description The Patient ...

Azul Vision

Patient Support Representative

Downey, CA · On-site

$23 - $24/hr

Patient Support Representative Downey, CA 90241 Overview Salary Range $23.00 - $24.00 Hourly Position Type Full Time Job Shift Day Category Health Care Description The Patient Support Representative ...

Azul Vision

Patient Support Representative

Downey, CA · On-site

$23 - $24/hr

The Patient Support Representative plays a key role in delivering outstanding customer service while ensuring accurate documentation to support patient satisfaction and maintain an efficient clinic ...

Azul Vision

Patient Support Representative

Pasadena, CA · On-site

$23 - $24/hr

The Patient Support Representative plays a key role in delivering outstanding customer service while ensuring accurate documentation to support patient satisfaction and maintain an efficient clinic ...

Azul Vision

Patient Support Representative

Los Angeles, CA · On-site

$23 - $24/hr

The Patient Support Representative plays a key role in delivering outstanding customer service while ensuring accurate documentation to support patient satisfaction and maintain an efficient clinic ...

Cottage Health

Sales Support Representative

Goleta, CA · On-site

$27.77 - $42.35/hr

Pacific Diagnostics Laboratories seeks a Sales Support Representative for their PDL Sales ... superior patient care, innovation, medical research and education. Our health system operates ...

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Patient Support Representative information

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$24

How much do patient support representative jobs pay per hour?

As of Aug 22, 2026, the average hourly pay for patient support representative in California is $19.41, according to ZipRecruiter salary data. Most workers in this role earn between $17.07 and $21.35 per hour, depending on experience, location, and employer.

What is a patient support representative?

A Patient Support Representative is a healthcare professional who serves as a liaison between patients and medical staff. They handle scheduling appointments, answering patient inquiries, verifying insurance information, and supporting patients throughout their healthcare experience. Their role is essential in ensuring that patients receive timely information, assistance with paperwork, and a positive experience during their interactions with a medical facility. Patient Support Representatives often work in hospitals, clinics, or outpatient centers and are skilled in communication, customer service, and administrative tasks.

What are the key skills and qualifications needed to thrive as a patient support representative, and why are they important?

To thrive as a Patient Support Representative, you need strong customer service skills, knowledge of healthcare processes, and usually a high school diploma or equivalent. Familiarity with medical billing software, electronic health record (EHR) systems, and basic office tools is commonly required. Excellent communication, problem-solving abilities, and patience help you effectively assist patients and resolve concerns. These skills ensure a smooth patient experience, accurate information exchange, and efficient coordination within healthcare teams.

What are some common challenges faced by patient support representatives and how are they typically addressed?

Patient Support Representatives often encounter challenges such as managing high call volumes, handling sensitive or emotional patient interactions, and navigating complex healthcare systems. To address these, representatives receive training in effective communication, conflict resolution, and familiarity with healthcare policies and systems. Many organizations also provide ongoing support, clear escalation paths, and collaborative team environments to ensure patient issues are resolved efficiently and compassionately.

What is the difference between Patient Support Representative vs Medical Office Assistant?

AspectPatient Support RepresentativeMedical Office Assistant
CredentialsHigh school diploma; some roles may require certificationHigh school diploma; certification often preferred
Work EnvironmentHealthcare facilities, clinics, hospitalsMedical offices, clinics, outpatient centers
Primary ResponsibilitiesPatient communication, appointment scheduling, insurance verificationAdministrative tasks, patient check-in, record management
Employer & Industry UsageHospitals, clinics, healthcare providersMedical practices, outpatient clinics

While both roles involve patient interaction and administrative duties, the Patient Support Representative primarily focuses on patient communication and insurance processes, whereas the Medical Office Assistant handles broader administrative tasks within medical offices. Understanding these differences helps job seekers identify the right role based on their skills and career goals.

What are popular job titles related to Patient Support Representative jobs in California?

For Patient Support Representative jobs in California, the most frequently searched job titles are:

What job categories do people searching Patient Support Representative jobs in California look for?

The top searched job categories for Patient Support Representative jobs in California are:

What are popular job titles related to Patient Support Representative jobs in CA?

For Patient Support Representative jobs in CA, the most frequently searched job titles are:

Patient Support Representative jobs near you
Infographic showing various Patient Support Representative job openings in California as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 18% Part Time, and 4% Contract. Highlights an 89% Physical, 3% Hybrid, and 8% Remote job distribution, with an average salary of $40,381 per year, or $19.4 per hour.

Patient Support Representative

Azul Vision

Los Angeles, CA • On-site

$23 - $24/hr

Other

Posted 19 days ago

Job description

Patient Support Representative

Los Angeles, CA 90015

Overview

Salary Range $23.00 - $24.00 Hourly Position Type Full Time Job Shift Day Category Health Care

Description

The Patient Support Representative plays a key role in delivering outstanding customer service while ensuring accurate documentation to support patient satisfaction and maintain an efficient clinic environment. Responsibilities include handling incoming calls, scheduling and rescheduling appointments, posting payments collected at the front desk to patient accounts, and reconciling all cash, credit card, and check transactions at the end of each business day.

KEY RESPONSIBILITIES:

  • Greet patients upon arrival
  • Answer phone by 3rd ring
  • Check-in patients
    • Verify all information is correct in demographics for all patients
    • Obtain/scan insurance and identification cards
    • Make sure all authorizations are put in system
    • Process new patient information packets
    • Add PCPs to all patients' charts
    • Post monies/batch reconciliation
    • Put up fee tickets promptly
    • Communicate with the staff and patients regarding wait times/delays in the clinic
  • Scan in documents (outside medical records/consents/all pertinent information)
  • Appointment confirmations
  • Appointment reschedules when needed
  • Request authorizations
  • Review the schedule to ensure all requested testing appointments have been kept
  • Insurance verification/eligibility (HMO, PPO, and Vision Plans)
    • Review scheduled/insurance verification for and reschedule any ineligible patients
    • Review the schedule to ensure all required authorizations are obtained
  • Checking incoming and outgoing fax status
  • Ensure all medical records requests get to the correct department for processing
  • Maintain a clean work/waiting area, restock business cards for all doctors
  • Take messages to send tasks to technicians when needed
  • Check out patients
    • Make sure all doctor's orders are complete
    • Verify that correct insurance has been added to encounter
    • Ask patient if all questions have been answered and they understand their diagnosis and plan before leaving
    • Ask patient if all questions have been answered and they understand their diagnosis and plan before leaving
    • Offer dark glasses for dilated patients
Qualifications

EXPERIENCE:

Minimum:

  • High School Diploma (or its equivalent)
  • 2 years of experience in the medical field front office
  • Experience working with the public.

Preferred:

  • Over 2 years and up to and including 5 years of experience.
  • Experience in medical reception and customer service.

KNOWLEDGE, SKILLS, ABILITIES:

  • Computer literate.
  • Ability to type 25 wpm.
  • Working knowledge of general office duties.
  • Working knowledge of contracted insurance plans.
  • Good verbal and written communication skills.
  • Good telephone skills.
  • Customer service oriented.
  • Task-oriented.
  • Ability to work in a fast-paced environment.

Work Environment This job operates in a professional, fast-passed, medical clinic environment. This role routinely uses standard office equipment such as computers, phones, photocopiers and filing cabinets, and interacts with both staff and patients.

Physical Demands The employee is required to stand and use both hands for typing for extended periods of time; walk, climb or balance; and stoop, kneel, crouch, or crawl periodically. The employee must frequently lift and/or move up to 25 pounds and occasionally lift and/or move up to 45 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

Position Type and Expected Hours of Work This is a full-time, non-exempt position. Days and hours of work are Monday through Friday, 8 hours a day shifts with occasional overtime as required.

Travel This position may require up to 50% travel. Travel to multiple clinic locations will be required throughout the week, and at times on short notice.

People with a criminal record are encouraged to apply.

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