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Medical Call Center Representative Jobs in California

Chapa-De

Medical Call Center Representative

Rocklin, CA

$23.20 - $25/hr

As a Medical Call Center Representative, you'll serve as a vital link between our patients and care teams, helping ensure patients receive timely, compassionate, and person-centered service. If you ...

Chapa-De

Medical Call Center Representative

Auburn, CA

$23.20 - $25/hr

Come join the Call Center Team! Be the First Voice of Compassion -- Connecting Patients to Care, the Chapa-De Way. Pay: $23.20-$25.00 Benefit Highlights: * Employer-paid Health Insurance (medical ...

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Medical Call Center Representative information

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How much do medical call center representative jobs pay per hour?

As of Aug 30, 2026, the average hourly pay for medical call center representative in California is $17.68, according to ZipRecruiter salary data. Most workers in this role earn between $15.19 and $18.99 per hour, depending on experience, location, and employer.

What does a medical call center representative do?

A Medical Call Center Representative is responsible for handling incoming and outgoing calls for healthcare facilities. Their duties often include scheduling appointments, answering patient questions, verifying insurance information, and providing information about medical services. They play a crucial role in ensuring smooth communication between patients and medical staff, while also maintaining patient confidentiality and providing excellent customer service. This role requires good communication skills, empathy, and knowledge of healthcare processes.

What are the key skills and qualifications needed to thrive as a medical call center representative?

To thrive as a Medical Call Center Representative, you need strong communication skills, basic medical knowledge, and often a high school diploma or equivalent. Familiarity with call center software, electronic health records (EHR) systems, and sometimes HIPAA certification is typically required. Excellent listening skills, patience, and the ability to handle stressful situations with professionalism help individuals excel in this role. These skills ensure accurate information exchange, patient satisfaction, and compliance with healthcare regulations in a fast-paced environment.

What are some common challenges medical call center representatives face, and how can they effectively handle them?

Medical Call Center Representatives often encounter high call volumes, emotionally distressed callers, and the need to accurately relay medical information while maintaining patient confidentiality. To handle these challenges, it’s important to stay organized, practice active listening, and follow established protocols for sensitive situations. Developing strong communication skills and remaining calm under pressure can help representatives provide excellent service and support to both patients and healthcare providers.

What is the difference between Medical Call Center Representative vs Medical Administrative Assistant?

AspectMedical Call Center RepresentativeMedical Administrative Assistant
CredentialsHigh school diploma; optional certifications in medical billing or customer serviceHigh school diploma; often certified in medical office administration
Work EnvironmentCall centers, healthcare providers, insurance companiesMedical offices, clinics, hospitals
Employer & Industry UsageHealthcare, insurance, telehealthHospitals, clinics, private practices
Primary ResponsibilitiesAnswering calls, scheduling, providing patient infoManaging patient records, scheduling appointments, billing

While both roles support healthcare operations, Medical Call Center Representatives focus on communication via calls and customer service, whereas Medical Administrative Assistants handle administrative tasks within medical facilities. Both require strong communication skills and healthcare knowledge, but their work environments and daily duties differ significantly.

What is the role of a medical call center representative?

A medical call center representative handles inbound and outbound calls for healthcare organizations, providing patient support, appointment scheduling, and information about medical services. They must have good communication skills, knowledge of medical terminology, and often use electronic health record systems to document interactions.

What are popular job titles related to Medical Call Center Representative jobs in California?

For Medical Call Center Representative jobs in California, the most frequently searched job titles are:

What job categories do people searching Medical Call Center Representative jobs in California look for?

The top searched job categories for Medical Call Center Representative jobs in California are:

What cities in California are hiring for Medical Call Center Representative jobs?

Cities in California with the most Medical Call Center Representative job openings:

Medical Call Center Representative jobs near you
Infographic showing various Medical Call Center Representative job openings in California as of August 2026, with employment types broken down into 91% Full Time, 6% Part Time, and 3% Contract. Highlights an 96% In-person, 2% Hybrid, and 2% Remote job distribution, with an average salary of $36,769 per year, or $17.7 per hour.

Medical Call Center Representative

Lindsay, CA • On-site

Living Water Clinic
Outpatient Health Care • 11 - 50 employees
Learn more about Living Water Clinicexternal

$15.75 - $19.75/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 26 days ago

Job description

Job Title: Medical Call Center Representative
Company: Living Water Clinic-Clinica Agua Viva
Location: Lindsay, California
Position Overview:
We are seeking a bilingual Medical Call Center Representative, proficient in both Spanish and
English. The ideal candidate is committed to providing exceptional customer service, has
excellent communication, and has the ability to handle sensitive and confidential information.

Summary of Responsibilities:
  • Answer incoming calls on a multi-line phone system, demonstrating excellent customer
  • service.
  • Schedule appointments according to established guidelines, ensuring no patient is
  • turned away. Use all resources to secure an appointment for each patient.
  • Educate patients on the services provided by LWC, and advise them on necessary
  • materials to bring to appointments, including notification of any co-pays due.
  • Follow up with patients and conduct outreach by calling patients on care gaps.
  • Register patients for appointments, obtaining and updating insurance and demographic
  • information.
  • Report any potential patient concerns or complaints immediately to a supervisor.
  • Exhibit comprehensive knowledge of financial programs, registration, and insurance
  • verification.
  • Route calls to the appropriate department or health center.
  • Ensure patient confidentiality and privacy (HIPAA compliant)
  • Handle basic computer tasks and utilize our EMR system.

Education:
  • High School Graduate or equivalent. Associates Degree preferred.
Prior Experience:
  • Minimum two (2) years of experience in customer service and/or call center environment.
  • Knowledge in scheduling, and previous medical setting experience is preferred.
Skills:
  • Bilingual in English and Spanish is required.
  • Intermediate computer skills
  • Customer-service oriented with excellent telephone etiquette.
  • Excellent listening and interpersonal skills.
  • Flexibility and dependability.
  • Demonstrated problem-solving skills and sound judgment.
  • Intermediate computer skills and attention to detail.
  • Ability to handle sensitive and confidential information.
  • Ability to articulate complex information.
  • Excellent follow-through on work tasks.
  • Able to handle multiple tasks simultaneously.
Physical requirements:
  • Reliable transportation
  • The ability to lift 20 or more pounds
  • Sit for long periods of time
We Offer:
  • Competitive Salary
  • Health, Dental, Vision Insurance
  • 401(k) Matching
  • Paid Time Off
  • Mon - Fri 8-5
  • 4 Paid Holidays
  • Opportunity to be part of a growing medical start-up and eligibility for career advancement within the organization to leadership positions.
Living Water Clinic-Clinica Agua Viva prides itself on providing loving, quality care to our patients. If you are a dedicated individual with a passion for helping others and possess the above skills, we encourage you to apply for this position.
Our organization is an equal opportunity employer. We embrace diversity and are committed to
creating an inclusive environment for all employees.

Apply