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Full Time Inmate Call Monitoring Jobs in California

AvaMed Workforce

Psychiatrist (PSYT)

Lancaster, CA

$275/hr

Monitor inmate/ward progress using Subjective, Objective, Assessment, Plan and Education (SOAPE ... Serve periodically as psychiatrist-of-the-day for on-call/call back during weekend and off-hours ...

DirectedLINK LLC

Call Center Supervisor

Los Angeles, CA

$80K - $100K/yr

Call Center Supervisor (Night Shift) Employment Type: Full-time Compensation Range: $80,000 - $100 ... Audit and monitor intake calls for quality, compliance, and conversion effectiveness * Assist ...

The Bugman

Call Center Manager

Anaheim, CA

$65K - $85K/yr

Resolve customer service opportunities * Monitor calls to maintain our service quality ... Proficient with Microsoft Office applications and CRM software Work Schedule * Full Time * Monday ...

the bugman

Call Center Manager

Anaheim, CA · On-site

Resolve customer service opportunities * Monitor calls to maintain our service quality ... Proficient with Microsoft Office applications and CRM software Work Schedule * Full Time * Monday ...

the bugman

Call Center Manager

Anaheim, CA

$65K - $85K/yr

Resolve customer service opportunities * Monitor calls to maintain our service quality ... Proficient with Microsoft Office applications and CRM software Work Schedule * Full Time * Monday ...

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Full Time Inmate Call Monitoring information

What are the key skills and qualifications needed to thrive as a Full Time Inmate Call Monitoring Specialist, and why are they important?

To thrive as a Full Time Inmate Call Monitoring Specialist, you need strong attention to detail, analytical listening skills, and familiarity with legal and correctional protocols, often supported by a high school diploma or higher. Proficiency with call monitoring software, digital recording systems, and database management tools is typically required. Excellent written communication, discretion, and the ability to remain impartial under sensitive circumstances are crucial soft skills. These competencies are vital to ensure compliance with regulations, maintain security, and accurately document or escalate information as needed.

What are some common challenges faced by professionals in a Full Time Inmate Call Monitoring role?

Professionals in Full Time Inmate Call Monitoring often face challenges such as maintaining focus during long periods of audio review, accurately identifying and documenting suspicious or prohibited conversations, and handling exposure to potentially distressing or sensitive content. The role requires strict adherence to confidentiality protocols and close collaboration with correctional staff and law enforcement. Developing strong attention to detail and effective stress management techniques is essential for success in this position.

What is a Full Time Inmate Call Monitoring job?

A Full Time Inmate Call Monitoring job involves listening to, reviewing, and analyzing phone calls made by inmates in correctional facilities. The main goal is to ensure security, detect suspicious or illegal activity, and maintain compliance with facility policies and legal requirements. Employees in this role typically use specialized software to monitor calls, document findings, and report any concerns to appropriate authorities. It requires keen attention to detail, confidentiality, and an understanding of legal and ethical considerations related to inmate communications.

What is the app that helps felons get jobs?

There is no specific app designed solely for felons to find jobs; however, job search platforms like Indeed, ZipRecruiter, and LinkedIn are commonly used by individuals with criminal records to find employment opportunities. These apps often include filters and resources to assist job seekers with background challenges and may require users to create profiles and upload resumes.

What is the difference between Full Time Inmate Call Monitoring vs Part Time Inmate Call Monitoring?

AspectFull Time Inmate Call MonitoringPart Time Inmate Call Monitoring
Work HoursTypically 40 hours per week, full-time scheduleFewer hours, flexible scheduling
CertificationsOften requires security or communication certificationsMay require similar certifications but less frequently
Work EnvironmentCorrectional facilities, monitoring roomsSame as full-time, possibly part-time shifts
Employer & Industry UsagePrison systems, detention centersSame as full-time, used for staffing flexibility

Full Time Inmate Call Monitoring involves working standard hours with consistent responsibilities, while Part Time Inmate Call Monitoring offers more flexible scheduling with fewer hours. Both roles require similar certifications and work in correctional environments, but the full-time position provides more stability and benefits.

What are the most commonly searched types of Inmate Call Monitoring jobs in California? The most popular types of Inmate Call Monitoring jobs in California are:
What are popular job titles related to Full Time Inmate Call Monitoring jobs in California? For Full Time Inmate Call Monitoring jobs in California, the most frequently searched job titles are:
What job categories do people searching Full Time Inmate Call Monitoring jobs in California look for? The top searched job categories for Full Time Inmate Call Monitoring jobs in California are:
What cities in California are hiring for Full Time Inmate Call Monitoring jobs? Cities in California with the most Full Time Inmate Call Monitoring job openings:
Full Time Inmate Call Monitoring jobs near you
Infographic showing various Full Time Inmate Call Monitoring job openings in California as of May 2026, with employment types broken down into 95% Full Time, and 5% Temporary. Highlights an 100% In-person job distribution.
Service Center Operations Consultant

Service Center Operations Consultant

Peregrine Team

Los Angeles, CA • On-site, Remote

Full-time

Posted 26 days ago

Job description

Peregrine Team is hiring a Service Center Operations Consultant to support a nonprofit organization based in Los Angeles, CA. This position is a full-time, contract role with full benefits and competitive pay.
About the Role
Schedule: On-site, Monday - Friday 8:30am to 5pm PST
FMLA: Exempt
Peregrine Team is seeking an experienced Service Center Operations Consultant to support a high-volume, fast-paced service center (call center/help line) environment. This role will focus on improving operational efficiency, enhancing customer experience, and strengthening overall team performance. The ideal candidate brings strong leadership experience in call center operations, a data-driven mindset, and a passion for optimizing processes and service delivery.
Key Responsibilities:
  • Oversee daily service center operations, including staffing models, scheduling, and coverage planning
  • Develop and track performance metrics such as call volume, wait times, resolution rates, and customer satisfaction
  • Identify trends and implement process improvements to increase efficiency and service quality
  • Establish and maintain high standards for customer service, including call handling, response times, and follow-up
  • Ensure accurate information delivery and proper routing to internal and external resources
  • Implement quality assurance practices including call monitoring, coaching, and performance feedback
  • Evaluate and optimize call center and case management systems
  • Partner with internal teams and vendors to troubleshoot system issues and implement enhancements
  • Ensure team members are properly trained on systems, tools, and workflows
  • Support workforce planning efforts to meet call volume demands, including use of temporary or contract staff as needed
  • Develop and implement onboarding and training programs to support team growth and scalability
  • Provide coaching, feedback, and performance management support to supervisors and team leads
  • Collaborate with cross-functional teams to ensure alignment and accurate service delivery
  • Support reporting, planning, and continuous improvement initiatives
  • Ensure compliance with internal policies and applicable regulations
  • Perform other duties as assigned

Qualifications:
  • Bachelor's degree in public administration, social services, nonprofit management, or a related field (or equivalent experience)
  • Significant leadership experience in a call center, help line, customer service operation, or human services environment
  • Demonstrated success managing staff, workflows, and performance metrics
  • Strong commitment to equity, accessibility, and high-quality community service

Preferred:
  • Experience in nonprofit, social services, health, aging, disability, or community resource navigation settings
  • Familiarity with call center platforms, CRM or case-management systems, and reporting tools
  • Experience implementing quality assurance and customer experience frameworks

Schedule: Monday - Friday 8:30am to 5pm PST
Peregrine Team logo

About Peregrine Team

Sourced by ZipRecruiter

Our Vision I started Peregrine Team with superior customer service and quality in mind. Going back to the basics. My team exists to challenge the lazy, idle and often sloppy recruiting and staffing teams out there. We see agency after agency spending less time with the people, not caring about what individuals are looking for when making a career move. Sourcing top talent is not easy in the current environment, but listening and caring about others will create trust, lasting partnerships and overall success. Whether you are looking for a job or looking for talent, we can help manage the process. We are a team of hunters, able to find and hire quality experienced professionals for any organization. We primarily specialize in placement of professionals in the Healthcare & Life Science space, but will take on any challenge. We simply do things differently.

Industry

Recruiting and staffing services

Company size

51 - 200 Employees

Headquarters location

Orange County, CA, US

Year founded

2021

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