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Full Time Inmate Call Monitoring Jobs in California

Central State Credit Union

Call Center Lead

Stockton, CA · On-site

$27 - $35.72/hr

Job Type Full-time Description Position Title: Call Center Lead Department : Operations Reports to ... Coaching the team via call monitoring and observations. * Assist in staff evaluation for annual ...

3 Day Blinds

Call Center Representative

Sacramento, CA · On-site

$18 - $19.50/hr

A self-starter who consistently meets established productivity, schedule, call monitoring and ... Ability to work full-time, five days a week with one of those days on Saturday (mandatory)

3 Day Blinds

Call Center Representative

Irvine, CA · On-site

$18 - $19.50/hr

A self-starter who consistently meets established productivity, schedule, call monitoring and ... Ability to work full-time, five days a week with one of those days on Saturday (mandatory)

3 Day Blinds

Call Center Representative

Fresno, CA

$18 - $19.50/hr

A self-starter who consistently meets established productivity, schedule, call monitoring and ... Ability to work full-time, five days a week with one of those days on Saturday (mandatory)

3 Day Blinds

Call Center Case Representative

Fresno, CA · On-site

$18 - $19.50/hr

A self-starter who consistently meets established productivity, schedule, call monitoring and ... Ability to work full-time, five days a week with one of those days on Saturday (mandatory)

Tulare County, CA

Inmate Programs Specialist

Visalia, CA · On-site

$50K - $61K/yr

Visalia, CA Job Type: Full-Time Job Number: 25-069200 Department: Sheriff Opening Date: 10/18/2025 ... Interview inmates to determine the need for and placement into appropriate programs and monitor ...

Ariat

Sr. Director Call Center

San Leandro, CA · On-site

$160K - $175K/yr

Running the QA program and call-monitoring process that keep quality consistent at scale ... Ariat's holistic benefits package for full-time team members includes (but is not limited to)

AvaMed Workforce

Psychiatrist (PSYT)

Corcoran, CA · On-site

$280/hr

Monitor inmate/ward progress using Subjective, Objective, Assessment, Plan and Education (SOAPE ... Serve periodically as psychiatrist-of-the-day for on-call/call back during weekend and off-hours ...

AvaMed Workforce

Psychiatrist (PSYT)

Avenal, CA · On-site

$280/hr

Monitor inmate/ward progress using Subjective, Objective, Assessment, Plan and Education (SOAPE ... Serve periodically as psychiatrist-of-the-day for on-call/call back during weekend and off-hours ...

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All JobsInmate Call Monitoring JobsFull Time Inmate Call Monitoring JobsFull Time Inmate Call Monitoring Jobs in California

Full Time Inmate Call Monitoring information

What is a full time inmate call monitoring?

A Full Time Inmate Call Monitoring job involves listening to, reviewing, and analyzing phone calls made by inmates in correctional facilities. The main goal is to ensure security, detect suspicious or illegal activity, and maintain compliance with facility policies and legal requirements. Employees in this role typically use specialized software to monitor calls, document findings, and report any concerns to appropriate authorities. It requires keen attention to detail, confidentiality, and an understanding of legal and ethical considerations related to inmate communications.

What are some common challenges faced by professionals in a full time inmate call monitoring role?

Professionals in Full Time Inmate Call Monitoring often face challenges such as maintaining focus during long periods of audio review, accurately identifying and documenting suspicious or prohibited conversations, and handling exposure to potentially distressing or sensitive content. The role requires strict adherence to confidentiality protocols and close collaboration with correctional staff and law enforcement. Developing strong attention to detail and effective stress management techniques is essential for success in this position.

What are the key skills and qualifications needed to thrive as a full time inmate call monitoring specialist, and why are they important?

To thrive as a Full Time Inmate Call Monitoring Specialist, you need strong attention to detail, analytical listening skills, and familiarity with legal and correctional protocols, often supported by a high school diploma or higher. Proficiency with call monitoring software, digital recording systems, and database management tools is typically required. Excellent written communication, discretion, and the ability to remain impartial under sensitive circumstances are crucial soft skills. These competencies are vital to ensure compliance with regulations, maintain security, and accurately document or escalate information as needed.

What is the difference between Full Time Inmate Call Monitoring vs Part Time Inmate Call Monitoring?

AspectFull Time Inmate Call MonitoringPart Time Inmate Call Monitoring
Work HoursTypically 40 hours per week, full-time scheduleFewer hours, flexible scheduling
CertificationsOften requires security or communication certificationsMay require similar certifications but less frequently
Work EnvironmentCorrectional facilities, monitoring roomsSame as full-time, possibly part-time shifts
Employer & Industry UsagePrison systems, detention centersSame as full-time, used for staffing flexibility

Full Time Inmate Call Monitoring involves working standard hours with consistent responsibilities, while Part Time Inmate Call Monitoring offers more flexible scheduling with fewer hours. Both roles require similar certifications and work in correctional environments, but the full-time position provides more stability and benefits.

What are the most commonly searched types of Inmate Call Monitoring jobs in California?

The most popular types of Inmate Call Monitoring jobs in California are:

What are popular job titles related to Full Time Inmate Call Monitoring jobs in California?

For Full Time Inmate Call Monitoring jobs in California, the most frequently searched job titles are:

What job categories do people searching Full Time Inmate Call Monitoring jobs in California look for?

The top searched job categories for Full Time Inmate Call Monitoring jobs in California are:

What cities in California are hiring for Full Time Inmate Call Monitoring jobs?

Cities in California with the most Full Time Inmate Call Monitoring job openings:

Full Time Inmate Call Monitoring jobs near you
Infographic showing various Full Time Inmate Call Monitoring job openings in California as of September 2026, with employment types broken down into 1% Locum Tenens, 1% As Needed, 76% Full Time, 16% Part Time, and 6% Contract. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution.

Call Center Lead

Stockton, CA • On-site

Central State Credit Union
Commercial Banking • 51 - 200 employees
Learn more about Central State Credit Unionexternal

$27 - $35.72/hr

Full-time

Posted 10 days ago

Job description

Job Type
Full-time
Description
Position Title: Call Center Lead
Department: Operations
Reports to: E-Branch Manager
FLSA Classification: Non-exempt
Compensation Range: $27.00 to $35.72 per hour
Job Summary:
The Call Center Lead, alongside the E-Branch manager, is responsible for managing phone volume in the call center and ensures a timely response occurs to all member requests received over the phone and/or via email or received in the mail. They are responsible for overseeing call center staff and ensuring that accurate and timely processes are followed.
Supervisory Responsibilities:
  • Train new hires and identify training opportunities and serve as a role model, coach, mentor, and continuously motivate staff to achieve desired outcomes.
  • May be responsible for scheduling and discipline in accordance with company policy.
  • Coaching the team via call monitoring and observations.
  • Assist in staff evaluation for annual reviews with documented feedback.
  • Ensure the call center meets all compliance and regulatory BSA requirements.
  • Meeting the department sales goals in alignment with the Credit Union strategic plan.
  • Help develop individual development plans for the team to ensure growth within the department.
  • Network at Credit Union events to promote the brand.

Duties/Responsibilities:
  • Manage the phone volume in the call center to ensure timely and professional response times are met.
  • Performs assigned teller tasks associated with the processing of member transactions such as posting deposits, loan payments and check withdrawals.
  • Responsible for following proper identification procedures, performs a variety of account transaction requests received by phone including, but not limited to, deposits, loan payments and transfers.
  • Research and resolve member questions, problems and concerns by telephone, written correspondence or in person.
  • Responsible for ensuring the staff is updated and knowledgeable of credit union policies, procedures, products, and business operations services.
  • Responsible for maintaining accurate and legible record of all transactions.
  • May be responsible for receiving and taking applications for loan products.
  • Responsible for adhering to all established policies and procedures including but not limited to Bank Secrecy Act (BSA), Anti-Money Laundering (AML), Office of Foreign Assets Control (OFAC), Customer Identification Program (CIP), Member Due Diligence (MDD), HIPAA, ADA and other federal/state compliance regulations.
  • Performs other related duties as assigned.

Requirements
Required Skills/Abilities:
  • Proficient in all aspects of the Credit Union operations.
  • Excellent verbal and written communication skills.
  • Excellent interpersonal and customer service skills.
  • Excellent organizational skills and attention to detail.
  • Excellent time management skills with a proven ability to meet deadlines.
  • Ability to function well in a high-paced and at times stressful environment.
  • Other duties as assigned.

Education and Experience:
  • High School Diploma.
  • Minimum three to five years call center experience or equivalent required.
  • Prior leadership experience is preferred.

Physical Requirements:
  • Prolonged periods of sitting at a desk and working on a computer.
  • May require standing and walking 25% of the time, lifting up to a maximum of 50 pounds, and other physical actions that include stooping, kneeling, crouching, crawling, reaching, pulling, and pushing.
  • May be required to work in an environment with high noise levels and unpredictable temperature and ventilation.

Salary Description
$27.00 - $35.72 per hour

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