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Remote Inmate Call Monitoring Jobs in California

FLS CONNECT LLC

$11 - $20/hr

Utilize fundraising call structure, appropriate political reasons, and transition phrases as ... Monitoring and Taping: Please note that all calls made by the telephone fundraisers will be ...

Birch Gold Group

Operator

Burbank, CA · Remote

... monitoring administrative projects. Key Responsibilities * Answer multi-line telephone system ... Notate call details, including reason for call, issues raised, and any updated contact information ...

Convoso

[Remote] Director of DevOps

Los Angeles, CA · On-site +1

Our mission is to revolutionize the call center industry by empowering agents to convert leads ... Own the incident management process, including monitoring and observability systems, and major ...

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All JobsInmate Call Monitoring JobsRemote Inmate Call Monitoring JobsRemote Inmate Call Monitoring Jobs in California

Remote Inmate Call Monitoring information

What are the key skills and qualifications needed to thrive as a Remote Inmate Call Monitoring Specialist, and why are they important?

To thrive as a Remote Inmate Call Monitoring Specialist, you need attention to detail, strong listening skills, and familiarity with legal and correctional procedures, often backed by a high school diploma or relevant experience. Proficiency in call monitoring software, recording systems, and secure data management tools is typically required. Strong ethical judgment, discretion, and effective communication are vital soft skills for handling sensitive information and collaborating with law enforcement or correctional staff. These skills ensure accurate monitoring, compliance with regulations, and the protection of privacy and security within correctional environments.

What are some common challenges faced in a Remote Inmate Call Monitoring position, and how can they be managed effectively?

Remote Inmate Call Monitoring professionals often encounter challenges such as managing large volumes of calls, maintaining focus during lengthy monitoring sessions, and handling sensitive or distressing conversations. To manage these challenges effectively, it's important to develop strong attention to detail, utilize robust call management software, and follow established protocols for flagging suspicious or concerning communications. Regular communication with supervisors and team members can also provide support and ensure that protocols are consistently followed, helping to maintain both compliance and personal well-being.

What is the difference between Remote Inmate Call Monitoring vs Inmate Records Technician?

AspectRemote Inmate Call MonitoringInmate Records Technician
CredentialsBasic security or monitoring certifications, background checksHigh school diploma or GED, data entry skills
Work EnvironmentRemote, security-focused, correctional facilitiesOn-site or administrative office, correctional facilities
Industry UsageLaw enforcement, correctional agencies, private monitoring servicesCorrectional facilities, law enforcement agencies
Job FocusMonitoring inmate calls, ensuring security complianceMaintaining inmate records, data management

Remote Inmate Call Monitoring involves overseeing inmate communications remotely to ensure security, while Inmate Records Technicians handle inmate data and records. Both roles are essential in correctional settings but differ in responsibilities, environment, and required skills.

What is remote inmate call monitoring?

Remote inmate call monitoring is the process of listening to, recording, and analyzing phone calls made by inmates in correctional facilities from a remote location. This job involves ensuring that calls comply with legal and facility regulations, identifying potential security threats, and documenting any suspicious activity. Monitors typically use specialized software to access call recordings and may be required to produce reports or transcripts as needed. The role is important for maintaining facility security and supporting investigations.
What are the most commonly searched types of Inmate Call Monitoring jobs in California? The most popular types of Inmate Call Monitoring jobs in California are:
What are popular job titles related to Remote Inmate Call Monitoring jobs in California? For Remote Inmate Call Monitoring jobs in California, the most frequently searched job titles are:
What job categories do people searching Remote Inmate Call Monitoring jobs in California look for? The top searched job categories for Remote Inmate Call Monitoring jobs in California are:
What cities in California are hiring for Remote Inmate Call Monitoring jobs? Cities in California with the most Remote Inmate Call Monitoring job openings:
Remote Inmate Call Monitoring jobs near you
Infographic showing various Remote Inmate Call Monitoring job openings in California as of July 2026, with employment types broken down into 100% Full Time. Highlights an 100% Remote job distribution.

Remote Medicare Call Center Agent

Fortuna BMC

Sacramento, CA • On-site, Remote

$18/hr

Full-time

Medical

Posted 4 days ago

Job description

Join Fortuna as a full-time Medi-Cal Call Center Agent, supporting members in a high-volume inbound phone environment. This position is designed for experienced call center professionals who are comfortable working within structured procedures, navigating multiple computer systems, researching information independently, and meeting closely monitored performance expectations.
Agents will be trained exclusively to handle member calls. This is a phone-based position with no email or chat interaction with members. Candidates must reside within a 50-mile radius of Roseville, California. You will be required to pass a typing assessment scoring a minimum of 30 words per minute and 95% accuracy.
Worksite: Remote; must reside within 30 miles of Sacramento, CA
Work hours: Monday-Friday, 8:00 a.m.-5:00 p.m. or 8:30 a.m. to 5:30 p.m.
Compensation: $18.00 per hour
Training: Starting on September 14th, there will be four weeks of paid, remote training, Monday-Friday, 8:00 a.m.-5:00 p.m.
What We Offer
  • Four weeks of comprehensive paid training
  • Company-provided laptop and required accessories
  • Benefits available after a 90-day waiting period
  • A structured, full-time schedule
  • Ongoing coaching and performance feedback

What You'll Do
  • Complete a four-week remote training program with reliable attendance and active participation.
  • Handle a continuous volume of inbound Medi-Cal member calls.
  • Respond to member questions accurately, professionally, and efficiently.
  • Use an internal Wiki to research policies, procedures, and approved responses while assisting members.
  • Navigate multiple systems and applications while maintaining an active phone conversation.
  • Document every member interaction clearly and accurately.
  • Follow established call procedures, scripts, verification requirements, and escalation protocols.
  • Resolve member concerns whenever possible or escalate issues through the appropriate channels.
  • Protect confidential member information and follow all privacy and security requirements.
  • Consistently meet performance expectations for average handle time, schedule adherence, attendance, call quality, documentation accuracy, and other assigned KPIs.
  • Accept coaching and apply feedback to improve performance.

What You'll Bring
  • At least six months of recent, high-volume inbound call center experience; one year or more is strongly preferred.
  • A minimum of six months of professional healthcare experience is required. Relevant experience may include health insurance, Medi-Cal or Medicaid, medical scheduling, patient or member services, claims, benefits, eligibility, authorizations, provider services, or other healthcare support.
  • Experience working in a performance-driven call center where average handle time, schedule adherence, attendance, and QA scores were regularly measured.
  • Demonstrated employment reliability and the ability to clearly explain the reason for leaving each recent position, including short-term or contract assignments.
  • Strong basic computer skills, including the ability to:
    • Navigate multiple applications simultaneously
    • Switch efficiently between screens and browser tabs
    • Search an internal Wiki or knowledge base
    • Copy and paste information accurately
    • Upload, download, and locate files
    • Use Microsoft Outlook, Teams, and other Microsoft 365 applications
    • Resolve basic connectivity, audio, and application issues
  • Ability to research, interpret, and apply written healthcare policies and procedures while assisting a member.
  • Typing speed of at least 30 WPM with 95% accuracy.
  • Strong verbal communication, active listening, and problem-solving skills.
  • Ability to remain professional and composed during repetitive, complex, or challenging member calls.
  • A record of dependable attendance, punctuality, and schedule adherence.
  • Ability to accept coaching and consistently apply performance feedback.
  • High school diploma or GED.
  • Reliable internet service with a minimum download speed of 50 Mbps.
  • A private, quiet, and distraction-free home workspace appropriate for confidential healthcare member calls..

Important Expectations Before Applying
This position may not be a good fit for individuals seeking email, chat, or non-phone customer service work. Agents will spend the majority of their workday handling inbound member calls in a closely monitored environment.
Attendance during the four-week training program is critical. Continued employment will depend on successfully completing training and consistently meeting expectations for attendance, schedule adherence, call handling time, quality, accuracy, and overall performance.
About Fortuna
Fortuna operates as a staffing agency that sources, screens, and presents qualified candidates for employment opportunities on behalf of our clients.

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