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Remote Inmate Call Monitoring Jobs in California

Sun Coast Sciences

Outbound Contact Center Sales Coach

CA · On-site +1

$55K - $71K/yr

Experience with VoIP platforms for call monitoring and coaching Work Environment and Remote Requirements This fully remote position requires: * Dedicated, private, quiet workspace * High-speed ...

Ultrahuman

$21.50 - $29.25/hr

As a User Experience Athlete - Call support, you will be at the heart of our ecosystem, closely ... Ensure tickets are raised correctly, monitored to closure. Adaptability: * Quickly adapt to the ...

TEKsystems

Customer Success Lead

San Diego, CA · Remote

$25 - $30/hr

... call monitoring, and adherence. Maintains compliance with departmental attendance standards ... remote position. Application Deadline This position is anticipated to close on Jul 13, 2026. About ...

Ultrahuman

As a User Experience Athlete - Call support, you will be at the heart of our ecosystem, closely ... Ensure tickets are raised correctly, monitored to closure. Adaptability: * Quickly adapt to the ...

FLS CONNECT LLC

$11 - $20/hr

Utilize fundraising call structure, appropriate political reasons, and transition phrases as ... Monitoring and Taping: Please note that all calls made by the telephone fundraisers will be ...

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All JobsInmate Call Monitoring JobsRemote Inmate Call Monitoring JobsRemote Inmate Call Monitoring Jobs in California

Remote Inmate Call Monitoring information

What are the key skills and qualifications needed to thrive as a Remote Inmate Call Monitoring Specialist, and why are they important?

To thrive as a Remote Inmate Call Monitoring Specialist, you need attention to detail, strong listening skills, and familiarity with legal and correctional procedures, often backed by a high school diploma or relevant experience. Proficiency in call monitoring software, recording systems, and secure data management tools is typically required. Strong ethical judgment, discretion, and effective communication are vital soft skills for handling sensitive information and collaborating with law enforcement or correctional staff. These skills ensure accurate monitoring, compliance with regulations, and the protection of privacy and security within correctional environments.

What are some common challenges faced in a Remote Inmate Call Monitoring position, and how can they be managed effectively?

Remote Inmate Call Monitoring professionals often encounter challenges such as managing large volumes of calls, maintaining focus during lengthy monitoring sessions, and handling sensitive or distressing conversations. To manage these challenges effectively, it's important to develop strong attention to detail, utilize robust call management software, and follow established protocols for flagging suspicious or concerning communications. Regular communication with supervisors and team members can also provide support and ensure that protocols are consistently followed, helping to maintain both compliance and personal well-being.

What is the difference between Remote Inmate Call Monitoring vs Inmate Records Technician?

AspectRemote Inmate Call MonitoringInmate Records Technician
CredentialsBasic security or monitoring certifications, background checksHigh school diploma or GED, data entry skills
Work EnvironmentRemote, security-focused, correctional facilitiesOn-site or administrative office, correctional facilities
Industry UsageLaw enforcement, correctional agencies, private monitoring servicesCorrectional facilities, law enforcement agencies
Job FocusMonitoring inmate calls, ensuring security complianceMaintaining inmate records, data management

Remote Inmate Call Monitoring involves overseeing inmate communications remotely to ensure security, while Inmate Records Technicians handle inmate data and records. Both roles are essential in correctional settings but differ in responsibilities, environment, and required skills.

What is remote inmate call monitoring?

Remote inmate call monitoring is the process of listening to, recording, and analyzing phone calls made by inmates in correctional facilities from a remote location. This job involves ensuring that calls comply with legal and facility regulations, identifying potential security threats, and documenting any suspicious activity. Monitors typically use specialized software to access call recordings and may be required to produce reports or transcripts as needed. The role is important for maintaining facility security and supporting investigations.
What are the most commonly searched types of Inmate Call Monitoring jobs in California? The most popular types of Inmate Call Monitoring jobs in California are:
What are popular job titles related to Remote Inmate Call Monitoring jobs in California? For Remote Inmate Call Monitoring jobs in California, the most frequently searched job titles are:
What job categories do people searching Remote Inmate Call Monitoring jobs in California look for? The top searched job categories for Remote Inmate Call Monitoring jobs in California are:
What cities in California are hiring for Remote Inmate Call Monitoring jobs? Cities in California with the most Remote Inmate Call Monitoring job openings:
Remote Inmate Call Monitoring jobs near you

Outbound Contact Center Sales Coach

Sun Coast Sciences

CA • On-site, Remote

$55K - $71K/yr

Full-time

Medical, Retirement, PTO

Posted 18 days ago

Job description

Position Summary
We are looking for a Sales Coach who genuinely loves developing people. Someone who gets energized watching an agent go from unsure to unstoppable, who leads by example and gets on the phones right alongside their team, and who understands that great coaching is equal parts skill-building and belief-building.
In this role, you will lead a team of Protocol Review agents through a proven, scripted sales process that works. Your job is not to reinvent it. It is to bring it to life for your team, help them master it, and make sure they show up every shift ready to perform at their best.
Core Responsibilities
Coaching and Agent Development
  • Lead morning huddles that energize the team and set the tone for the day
  • Conduct over-the-shoulder trainings, scheduled roleplays, and 1:1 development conversations
  • Coach agents through every stage of the script: opening, objection handling, and close
  • Facilitate self-review discussions and deliver Salesforce feedback tasks
  • Build and present agent development plans tied to weekly KPI performance
Process Adherence and Accountability
  • Help agents stay connected to best practices: contact cadence, script steps, and post-sale follow-through
  • Ensure agents are always tech-ready and set up for success
  • Navigate performance conversations with care and clear documentation, using Acknowledgement Forms
  • Review QA results and address gaps with a coaching mindset
Live Coaching and Escalations
  • Be present on live calls and offer real-time feedback that agents can actually use
  • Get on the phones yourself and show them what strong execution looks and feels like
  • Handle refund requests and customer escalations with good judgment and a focus on what is right for both the customer and the business
Cross-Functional Collaboration
  • Partner with the Appointment Setting team to facilitate seamless setter-to-closer handoffs and set everyone up to win
  • Work alongside Onboarding, Quality Assurance, and Operations to deliver a great customer experience
  • Bring patterns and insights to leadership so the whole team can keep improving
What Success Looks Like
  • Agents who grow in confidence, skill, and consistency
  • Performance that becomes predictable, not volatile
  • Objections handled with conviction, not hesitation
  • A team that trusts the process because you showed them it works
  • A culture where accountability and genuine support coexist
Compensation and Benefits
  • Base salary: $55,000-$71,000 depending on experience
  • Quarterly KPI bonus: up to $2,000 based on team performance across RPA, Close Ratio, and AOV
  • Gross Profit bonus: 0.5% of Gross Profit generated by your direct report group each quarter
  • Fully remote, full-time W-2 position with 6-month probationary period
  • Unlimited PTO after 90 days
  • Health and 401k benefits

When your team wins, you win. That is built into how we pay.
Required Qualifications
  • 2+ years coaching or managing outbound sales agents in a scripted environment
  • A track record of helping agents improve, with real outcomes you can speak to
  • Experience navigating performance conversations with both honesty and care
  • Comfortable picking up the phone yourself and demonstrating what great looks like
  • Ability to operate in a player + coach role; demonstrating the process with effective sales calls and showing your team how to do the same
  • Strong written communication and thorough documentation habits
  • Salesforce proficiency preferred
  • Experience with VoIP platforms for call monitoring and coaching
Work Environment and Remote Requirements
This fully remote position requires:
  • Dedicated, private, quiet workspace
  • High-speed primary internet connection with a reliable backup capable of supporting multiple platforms simultaneously
  • Personal computer capable of running Salesforce, Vonage, and Google Workspace
  • Quality headset for monitoring and coaching
  • Schedule availability aligned with Central Time business operations including some weekends

Department Sales Role Sales Coach Locations Ohio, Texas, Virtual, Jacksonville/ Tampa, Las Vegas, Tempe / Phoenix, San Antonio, TX Remote status Fully Remote

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