ZipRecruiter

Log In

2

Remote Inmate Call Monitoring Jobs in Riverside, CA

BLEHEALTH, LLC

LICENSED VOCATIONAL NURSE-LCM

Pomona, CA · Remote

$29 - $31/hr

Monitor treatment adherence (including medication) * Provide health promotion and self-management ... Call Member to facilitate Member visit with the ECM Lead Care Manager QUALIFICATION REQUIREMENTS:

GFT.

Proposal Specialist

Irvine, CA · On-site +1

$75K - $90K/yr

This role follows a fully remote work model. Experience preparing proposals for capital public ... Work is closely monitored and overseen by Manager for accuracy, timeliness, quality, etc.

GFT.

Proposal Specialist

Irvine, CA · On-site +1

$75K - $90K/yr

This role follows a fully remote work model. Experience preparing proposals for capital public ... Work is closely monitored and overseen by Manager for accuracy, timeliness, quality, etc.

GFT.

Proposal Specialist

Chino Hills, CA · On-site +1

$75K - $90K/yr

This role follows a fully remote work model. Experience preparing proposals for capital public ... Work is closely monitored and overseen by Manager for accuracy, timeliness, quality, etc.

Aprio

Tax Manager, Private Client

Irvine, CA · On-site +1

$98K - $164K/yr

Monitor deadlines, budgets, and deliverables to ensure timely and efficient service. * Participate ... We call it the Aprio Way. This shared mindset creates lasting relationships between team members ...

All JobsInmate Call Monitoring JobsRemote Inmate Call Monitoring JobsRemote Inmate Call Monitoring Jobs in Riverside, CA

Remote Inmate Call Monitoring information

See Riverside, CA salary details

$8

$16

$21

How much do remote inmate call monitoring jobs pay per hour?

As of Sep 13, 2026, the average hourly pay for remote inmate call monitoring in Riverside, CA is $16.71, according to ZipRecruiter salary data. Most workers in this role earn between $15.29 and $18.08 per hour, depending on experience, location, and employer.

What is remote inmate call monitoring?

Remote inmate call monitoring is the process of listening to, recording, and analyzing phone calls made by inmates in correctional facilities from a remote location. This job involves ensuring that calls comply with legal and facility regulations, identifying potential security threats, and documenting any suspicious activity. Monitors typically use specialized software to access call recordings and may be required to produce reports or transcripts as needed. The role is important for maintaining facility security and supporting investigations.

What are the key skills and qualifications needed to thrive as a remote inmate call monitoring specialist?

To thrive as a Remote Inmate Call Monitoring Specialist, you need attention to detail, strong listening skills, and familiarity with legal and correctional procedures, often backed by a high school diploma or relevant experience. Proficiency in call monitoring software, recording systems, and secure data management tools is typically required. Strong ethical judgment, discretion, and effective communication are vital soft skills for handling sensitive information and collaborating with law enforcement or correctional staff. These skills ensure accurate monitoring, compliance with regulations, and the protection of privacy and security within correctional environments.

What are some common challenges faced in a remote inmate call monitoring position, and how can they be managed effectively?

Remote Inmate Call Monitoring professionals often encounter challenges such as managing large volumes of calls, maintaining focus during lengthy monitoring sessions, and handling sensitive or distressing conversations. To manage these challenges effectively, it's important to develop strong attention to detail, utilize robust call management software, and follow established protocols for flagging suspicious or concerning communications. Regular communication with supervisors and team members can also provide support and ensure that protocols are consistently followed, helping to maintain both compliance and personal well-being.

What is the difference between Remote Inmate Call Monitoring vs Inmate Records Technician?

AspectRemote Inmate Call MonitoringInmate Records Technician
CredentialsBasic security or monitoring certifications, background checksHigh school diploma or GED, data entry skills
Work EnvironmentRemote, security-focused, correctional facilitiesOn-site or administrative office, correctional facilities
Industry UsageLaw enforcement, correctional agencies, private monitoring servicesCorrectional facilities, law enforcement agencies
Job FocusMonitoring inmate calls, ensuring security complianceMaintaining inmate records, data management

Remote Inmate Call Monitoring involves overseeing inmate communications remotely to ensure security, while Inmate Records Technicians handle inmate data and records. Both roles are essential in correctional settings but differ in responsibilities, environment, and required skills.

What are popular job titles related to Remote Inmate Call Monitoring jobs in Riverside, CA?

For Remote Inmate Call Monitoring jobs in Riverside, CA, the most frequently searched job titles are:

What job categories do people searching Remote Inmate Call Monitoring jobs in Riverside, CA look for?

The top searched job categories for Remote Inmate Call Monitoring jobs in Riverside, CA are:

What cities near Riverside, CA are hiring for Remote Inmate Call Monitoring jobs?

Cities near Riverside, CA with the most Remote Inmate Call Monitoring job openings:

Remote Inmate Call Monitoring jobs near you
Infographic showing various Remote Inmate Call Monitoring job openings in Riverside, CA as of September 2026, with employment types broken down into 100% Full Time. Highlights an 100% Remote job distribution, with an average salary of $34,749 per year, or $16.7 per hour.

Contact Center Specialist (Call Center Remote-US)

Irvine, CA • On-site, Remote

Westcliff University
Colleges, Universities, and Professional Schools • 51 - 200 employees
Learn more about Westcliff Universityexternal

$75K/yr

Full-time

Posted 25 days ago

Job description

Job Type
Full-time
Description
What if I told you, it is possible to find a Company that lived to educate, inspire and empower others while creating a family atmosphere that truly appreciates and respects their team? Would you apply?
What if I threw in strong Company values, outstanding benefits, and the opportunity for you to make a tangible impact and feel appreciated?
See below for a feel of what the Company culture is (REALLY) like. Hint: it's amazing.
At Westcliff, we are constantly striving to be the best while valuing each of our team members as human beings and succeeding together.
Westcliff is a leader in innovative global education. We are respected for our transformative, technologically advanced programs and initiatives with a focus on excellence, social responsibility, and diversity. Our tagline - "Educate. Inspire, Empower." - is a summary of our Mission Statement. As it suggests, the main focus of our University is to strive to enhance the opportunities of our students and employees to enjoy success through empowerment, as a result of their education and hard work.
By joining the Westcliff team, you'll be playing a significant role in our growth, having an opportunity to put your personal touch on Westcliff's progress as we grow and succeed together!
Job Title: Contact Center Specialist (Remote)
Position Overview
The Contact Center Specialist plays a critical role in supporting the effectiveness and compliance of the enrollment contact center. This role focuses on managing call campaigns, monitoring call quality, and collaborating closely with Admissions Management to enhance advisor performance and training. The ideal candidate has a strong understanding of admissions or sales business practices, excels at using contact center technology, and is passionate about improving both operational efficiency and the student experience.
Key Responsibilities
Contact Center Operations & Workflow Support
In Zoom Contact Center:
  • Build, launch, and monitor outbound and inbound call campaigns and dialler campaigns
  • Configure and maintain automated workflows to ensure timely, efficient contact with prospective students.
  • Coordinate phone blitzes and specialized outreach campaigns in partnership with Admissions leadership.
  • In collaboration with IT department, implement new features and improvements
  • Identify opportunities to streamline systems, scripts, and workflows to improve conversion and compliance.
  • Develop and deliver call center user trainings

Quality Assurance & Performance Insights
  • Review recorded calls and transcripts for compliance, quality, and alignment with enrollment goals.
  • Identify keywords, red flags, or behavioral patterns that signal training or coaching needs.
  • Provide actionable insights to Admissions Management for follow-up and performance improvement.
  • Contribute to developing quality scorecards and call evaluation standards.

Collaboration & Training Support
  • Partner closely with Admissions Management to support advisor development, coaching, and accountability.
  • Share QA findings and trend data to inform training sessions and performance discussions.
  • Assist in onboarding new advisors by helping them understand outreach strategies, and quality standards.
  • Help ensure consistent messaging, adherence to scripts, and alignment with the institution's enrollment goals.

Workforce Coordination & Reporting
  • Support advisor scheduling, coverage, and time-off tracking to ensure adequate contact center staffing.
  • Maintain dashboards and reports on call volume, contact rates, and conversion trends.
    Communicate campaign performance and advisor engagement metrics to leadership.
  • Achieve/maintain service levels through workforce management
Qualifications
  • Bachelor's degree required
  • 3+ years of experience managing call center operations, overseeing technology, processes, and operations, including call campaigns, diallers, call quality, reporting, and collaborating to enhance staff and customer experience, and training.
  • Experience with Zoom Contact Center or similar system (Five9, Talkdesk, NICE, etc.) required.
  • Working knowledge of admissions business practices or sales processes strongly preferred.
  • Strong interpersonal and communication skills, with the ability to collaborate across departments.
  • Analytical mindset with experience using reports and dashboards to drive performance improvements.
  • Comfortable working remotely in a fast-paced, metrics-driven setting.

Limitations and Disclaimer
The above job description is meant to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties and skills required for the position. All job requirements are subject to possible modification to reasonably accommodate individuals with disabilities. Some requirements may exclude individuals who pose a direct threat or significant risk to the health and safety of themselves or other employees. This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to follow any other job-related instructions and to perform other job-related duties requested by their supervisor in compliance with Federal and State Laws. Requirements are representative of minimum levels of knowledge, skills and/or abilities. To perform this job successfully, the employee must possess the abilities or aptitudes to perform each duty proficiently. Continued employment remains on an at-will basis, unless otherwise contractually bound.
Salary Description
$75,000

Apply