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Call 811 Jobs in Riverside, CA (NOW HIRING)

CONFIRE JPA

Call Taker

Rialto, CA · On-site

$49K - $67K/yr

Distinguishing Characteristics The Call Taker class is distinguished by responsibility for receiving, assessing, and processing emergency and nonemergency calls involving public safety. Incumbents ...

RDC

Manager - Call Center

Riverside, CA

$73K - $74K/yr

Monitors and tracks queue of inbound calls; informs Call Center team of calls waiting and call abandonment metrics. * Challenges team members in providing exceptional support to both external and ...

RDC

Manager - Call Center

Riverside, CA · On-site

$73K - $74K/yr

Monitors and tracks queue of inbound calls; informs Call Center team of calls waiting and call abandonment metrics. * Challenges team members in providing exceptional support to both external and ...

the bugman

Call Center Manager

Anaheim, CA · On-site

If you are looking for somewhere to call home, you might have just found it - apply today! Thank you, Brian Olson Company Overview the bugman, an award winning termite and pest control company, is ...

Select Source Sales

Be Seen First

Call Center Manager

Corona, CA · On-site

$35 - $45/hr

The Call Center Manager oversees a team of 5-10 members, primarily managing outbound and mixed inbound/outbound calls. Reporting directly to Senior Management, this role ensures efficient team ...

The Bugman

Call Center Manager

Anaheim, CA

$65K - $85K/yr

If you are looking for somewhere to call home, you might have just found it - apply today! Thank you, Brian Olson Company Overview the bugman, an award winning termite and pest control company, is ...

A.D.S.

Call Center Agent

San Bernardino, CA

$17 - $20/hr

Pay: $17.00 - $20.00 per hour Call Center Agent As a Call Center Agent, you will serve as the initial point of contact for customers, addressing their inquiries via phone, chat, or email. -- Your ...

the bugman

Call Center Manager

Anaheim, CA

$65K - $85K/yr

If you are looking for somewhere to call home, you might have just found it - apply today! Thank you, Brian Olson Company Overview the bugman, an award winning termite and pest control company, is ...

A.D.S.

Call Center Agent

San Bernardino, CA

$17 - $20/hr

Pay: $17.00 - $20.00 per hour Call Center Agent As a Call Center Agent, you will serve as the initial point of contact for customers, addressing their inquiries via phone, chat, or email. -- Your ...

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Call 811 information

See Riverside, CA salary details

$11

$18

$26

How much do call 811 jobs pay per hour?

As of Jul 27, 2026, the average hourly pay for call 811 in Riverside, CA is $18.69, according to ZipRecruiter salary data. Most workers in this role earn between $16.06 and $20.05 per hour, depending on experience, location, and employer.

What is a Call 811 job?

A Call 811 job typically involves working for a damage prevention center that helps protect underground utilities. Employees in these roles assist contractors, homeowners, and utility companies by processing dig requests and providing information about safe excavation practices. They may work in customer service, data entry, or dispatching, ensuring that utility lines are properly marked before digging begins. These positions require good communication skills, attention to detail, and knowledge of local regulations.

What are the typical challenges faced by Call 811 Customer Service Representatives, and how can they be managed?

Call 811 Customer Service Representatives often encounter challenges such as quickly gathering accurate information from callers, dealing with high call volumes during peak seasons, and ensuring precise ticket information for utility locates. Staying patient and detail-oriented while handling diverse inquiries helps prevent errors that could impact public safety and utility operations. Many employers provide structured training and support resources to help employees manage these tasks efficiently. Teamwork and ongoing communication with field technicians and utility companies are also essential for addressing complex or urgent situations. Adapting to changing procedures and technology can help you stay effective and advance in this important role.

What are the key skills and qualifications needed to thrive in the Call 811 position, and why are they important?

To thrive as a Call 811 Customer Service Representative (often known as an 811 Call Center Operator), you need strong communication abilities, attention to detail, and basic computer proficiency, with a high school diploma or equivalent typically required. Familiarity with call center software, mapping and ticketing systems, and potentially utility location processes or certifications is common. Patience, active listening, and a customer-focused attitude are essential soft skills for effectively assisting callers. These abilities are vital for ensuring accurate information is relayed to prevent utility damage and maintain public safety.

What are popular job titles related to Call 811 jobs in Riverside, CA? For Call 811 jobs in Riverside, CA, the most frequently searched job titles are:
What job categories do people searching Call 811 jobs in Riverside, CA look for? The top searched job categories for Call 811 jobs in Riverside, CA are:
What cities near Riverside, CA are hiring for Call 811 jobs? Cities near Riverside, CA with the most Call 811 job openings:
Call 811 jobs near you
Infographic showing various Call 811 job openings in Riverside, CA as of July 2026, with employment types broken down into 92% Full Time, and 8% Contract. Highlights an 100% In-person job distribution, with an average salary of $38,869 per year, or $18.7 per hour.

Call Taker

CONFIRE Joint Powers Authority (CA)

Rialto, CA

$49K - $67K/yr

Full-time

Posted 9 days ago

Job description

The Job ** THIS IS A CONFIRE POSITION ONLY ** CONFIRE is a separate entity from San Bernardino County and the Fire Protection District. MOU Salary Increases 2.5%-7/25/2026 3.0% - 2/20/2027 Under general supervision, the Call Taker receives and evaluates requests for emergency and non-emergency service. This position is responsible for accurately entering fire, emergency medical, and local government calls into the Computer-Aided Dispatch (CAD) system for dispatchers

Performs other duties as assigned. Distinguishing Characteristics The Call Taker class is distinguished by responsibility for receiving, assessing, and processing emergency and nonemergency calls involving public safety. Incumbents utilize protocol assessments and exercise discretion while applying established procedures to ensure accurate and timely response.

Examples of Duties: Duties may include, but are not limited to, the following: Receives emergency and non-emergency calls for service and inquiries from the public and enters information in the CAD system. Screens incoming calls to determine nature and urgency. Applies protocol questioning, provides pre-arrival instructions and adjusts urgency as needed according to guidelines.

Provides general information to the public regarding regulations and department policies; transfers low acuity, or non-emergency calls to appropriate agencies. Provides vacation and temporary relief as required. Provides other duties as required.

CONFIRE, JPA is a Joint Powers Authority (JPA) located in San Bernardino County California established to provide communications, dispatch, computer information systems support (IS), and geographic information systems (GIS) to CONFIRE member and contract agencies. The CONFIRE Communications Center's (Comm Center) primary function is to provide 24-hour/365 day direct fire, EMS, and rescue dispatch services to CONFIRE agencies. Beyond the direct fire dispatch role, Comm Center also functions as the San Bernardino County (XBO) Operational Area dispatch, which provides large incident coordination for fire, local government, and emergency medical resources on a countywide basis.

Minimum Requirements Typing: Typing speed of 30 WPM Conditions of Employment Examination: There will be an evaluation of qualifications based on a review of a skills battery assessment. Background: Candidates must undergo and successfully complete a background investigation, including a fingerprint check, and medical examination. Shifts: Candidates must be available for all shifts.

Incumbents will be required to work rotating shifts, including days, nights, weekends, holidays, and evenings, as well as mandatory overtime. Refusal of an assigned shift may result in removal from the eligibility list or termination. Shift differentials may apply.

Availability: CONFIRE operates 24 hours a day, seven days a week. Incumbents must be available to work rotating shifts, including nights, weekends, holidays, and graveyard shifts, as required to meet operational needs. Selection Process Application Procedure: To be considered for this excellent opportunity, please complete and submit the online employment application as soon as possible for immediate consideration.

Applications will be accepted until sufficient applications are received; recruitment may close at any time without notice. Applications will be referred directly to the hiring department for consideration. To ensure timely and successful submission of your online application, please allow ample time to complete your application and consider having your profile created and or updated before applying for the position.

Applicants will be automatically logged-out if they have not submitted the application and all required materials prior to the posted deadline. Once your application has been successfully submitted, you will receive an onscreen confirmation and an email. We recommend that you save and/or print these for your records.

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