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Virtual Call Center Jobs in Riverside, CA (NOW HIRING)

TaxRise

Call Center Representative I

Irvine, CA · On-site

$26 - $30/hr

... not completed virtual onboarding or accessed their portal. * Troubleshoot basic portal access ... a call center environment. * Comfortable making and receiving a high volume of client calls.

TaxRise

Call Center Representative I

Irvine, CA

$26 - $30/hr

... not completed virtual onboarding or accessed their portal. * Troubleshoot basic portal access ... a call center environment. * Comfortable making and receiving a high volume of client calls.

TaxRise

Call Center Representative I

Irvine, CA · On-site

$26 - $30/hr

... not completed virtual onboarding or accessed their portal. * Troubleshoot basic portal access ... a call center environment. * Comfortable making and receiving a high volume of client calls.

EXCEED

Workforce Inclusion Trainer

Riverside, CA

Deliver group and one-on-one training in classroom, community, and/or virtual environments ... Maintain professional communication with Regional Center staff and DOR counselors * Provide timely ...

EXCEED

Workforce Inclusion Trainer

Riverside, CA · On-site

Deliver group and one-on-one training in classroom, community, and/or virtual environments ... Maintain professional communication with Regional Center staff and DOR counselors * Provide timely ...

Exceed

Workforce Inclusion Trainer

Riverside, CA · On-site

Deliver group and one-on-one training in classroom, community, and/or virtual environments ... Maintain professional communication with Regional Center staff and DOR counselors * Provide timely ...

Western Digital

Supervisor, Customer Support

Irvine, CA · On-site

$61K - $81K/yr

... daily call center operations and workforce planning across multiple regions and 10+ languages ... Help define and operationalize the AI roadmap for customer support, including virtual agents, agent ...

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Virtual Call Center information

See Riverside, CA salary details

$5

$14

$22

How much do virtual call center jobs pay per hour?

As of Jul 22, 2026, the average hourly pay for virtual call center in Riverside, CA is $14.67, according to ZipRecruiter salary data. Most workers in this role earn between $10.05 and $17.07 per hour, depending on experience, location, and employer.

What is a virtual call center?

A virtual call center is a customer service operation where agents work remotely rather than from a centralized physical location. These agents use internet-based software to handle inbound and outbound calls, as well as other customer interactions like emails or chats. Virtual call centers allow companies to employ staff from different locations, often improving flexibility and reducing overhead costs. They are commonly used in industries such as telecommunications, retail, and technical support.

What is the difference between Virtual Call Center vs Customer Service Representative?

AspectVirtual Call CenterCustomer Service Representative
CredentialsHigh school diploma or equivalent; sometimes training certificationsHigh school diploma or equivalent; customer service training often provided
Work EnvironmentRemote, home-based or virtual office settingTypically office-based or remote, depending on employer
Industry UsageCommon in call centers, customer support, salesCustomer support, sales, technical support roles
Job FunctionsHandling inbound/outbound calls, support, salesAssisting customers, resolving issues, providing product info

The Virtual Call Center and Customer Service Representative roles often overlap, especially in customer support functions. The main difference is that a Virtual Call Center refers to the entire remote operation or platform, while a Customer Service Representative is an individual role within that environment. Both roles require similar skills and credentials, but the Virtual Call Center emphasizes the remote, often technology-driven setup.

What Are Virtual Call Center Jobs?

Virtual call center jobs focus on providing phone service in a variety of fields. While many people associate them with telemarketing and customer service, companies also use virtual call centers for things like setting appointments. In this role, you may help manage inbound and outbound calls, coordinate with other employees to find solutions to customer issues, and provide additional assistance or answer customer questions as needed. Many virtual call centers focus on a specific field. For example, a company may provide financial services or remote healthcare through a virtual call center. Virtual call centers frequently allow you to work from home.

What are the key skills and qualifications needed to thrive as a Virtual Call Center Representative, and why are they important?

To thrive as a Virtual Call Center Representative, you need excellent verbal communication, active listening, problem-solving skills, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call routing systems, and basic computer applications is essential for daily operations. Patience, professionalism, and adaptability help representatives handle diverse customer needs and high-pressure situations. These skills are crucial for delivering effective customer support, resolving issues efficiently, and maintaining a positive brand reputation remotely.

What are some common challenges faced by employees in a virtual call center, and how can they be managed?

One common challenge in a virtual call center is staying focused and motivated while working remotely, often in a home environment with potential distractions. Additionally, communicating effectively with team members and supervisors can be more difficult without face-to-face interaction. To manage these challenges, it's helpful to establish a dedicated, quiet workspace, use reliable communication tools, and participate in regular team meetings. Many companies also offer training and support resources to help employees remain connected and productive.
More about Virtual Call Center jobs
What are the most commonly searched types of Call Center jobs in Riverside, CA? The most popular types of Call Center jobs in Riverside, CA are:
What are popular job titles related to Virtual Call Center jobs in Riverside, CA? For Virtual Call Center jobs in Riverside, CA, the most frequently searched job titles are:
What job categories do people searching Virtual Call Center jobs in Riverside, CA look for? The top searched job categories for Virtual Call Center jobs in Riverside, CA are:
What cities near Riverside, CA are hiring for Virtual Call Center jobs? Cities near Riverside, CA with the most Virtual Call Center job openings:
Virtual Call Center jobs near you
Infographic showing various Virtual Call Center job openings in Riverside, CA as of July 2026, with employment types broken down into 33% Full Time, and 67% Contract. Highlights an 33% In-person, and 67% Remote job distribution, with an average salary of $30,515 per year, or $14.7 per hour.
Call Center Representative I

Call Center Representative I

TaxRise

Irvine, CA • On-site

$26 - $30/hr

Other

Posted 5 days ago

Job description

ABOUT THE ROLE

At TaxRise, we help individuals and families navigate some of the most stressful financial moments of their lives. As a Call Center Representative I, you will be one of the first points of contact for newly enrolled clients, helping them understand what to expect, access their client portal, and complete the initial steps needed to move their case forward.

This role is ideal for someone who enjoys helping people, communicates clearly, and thrives in a structured, fast-paced call center environment.

This position is 100% onsite in Irvine, CA.

HOW YOU'LL BE REWARDED

Base Pay: $22.00-$23.00 per hour

Average Monthly Bonus: $700 - $1,300

Top performers earn the equivalent of $26.00 - $30.00 per hour

Full-time | 40 hours per week. Occasional overtime may be required based on business needs.

WHAT YOU'LL DO

Welcome and Onboard New Clients

  • Conduct welcome calls with newly enrolled clients.
  • Introduce clients to TaxRise, explain the onboarding process, and set clear expectations for the next steps in their case.
  • Confirm clients understand the overall tax resolution journey and the importance of completing required onboarding tasks.
  • Provide a professional, supportive, and reassuring experience during each client interaction.

Support Client Portal Registration

  • Assist clients with registering, logging into, and navigating the TaxRise client portal.
  • Follow up with clients who have not completed virtual onboarding or accessed their portal.
  • Troubleshoot basic portal access issues and escalate technical concerns when appropriate.
  • Encourage clients to use the portal to securely submit documents and communicate with their assigned team.

Collect Initial Client Information

  • Gather required tax filing, financial, and intake information from clients.
  • Explain which documents and information are needed to begin the tax preparation and resolution process.
  • Review submitted information for completeness and identify missing items.
  • Follow up with clients regarding incomplete, unclear, or outstanding information.

Coordinate Case Progress

  • Partner with Tax Preparation Administrators, Case Managers, and other internal teams to ensure required onboarding information has been collected.
  • Confirm that cases are prepared to move to the next stage of the client journey.
  • Escalate client concerns or delays that require additional assistance from leadership or another department.
  • Maintain timely follow-up on open onboarding tasks and client communications.

Maintain Accurate Case Records

  • Document all calls, emails, text messages, and client interactions accurately in the CRM.
  • Update case statuses, communication tickets, and onboarding milestones according to company procedures.
  • Ensure client information and documentation are properly uploaded, organized, and routed to the appropriate team.
  • Use approved communication templates while personalizing outreach based on each client's needs.

WHAT YOU'LL NEED TO HAVE

  • 1-2 years of experience in customer service, client support, onboarding, or a call center environment.
  • Comfortable making and receiving a high volume of client calls.
  • Strong verbal and written communication skills.
  • Ability to explain processes and instructions clearly to clients.
  • Patient, empathetic, and confident when assisting clients who may be stressed or confused.
  • Organized, detail-oriented, and able to manage multiple follow-ups simultaneously.
  • Experience documenting interactions in a CRM, ticketing system, or client management platform.
  • Ability to follow established processes while recognizing when an issue should be escalated.
  • Dependable and comfortable working in a structured, performance-driven environment.

Experience in tax services, document processing, loan processing, financial services, or client onboarding is a plus but not required. Training will be provided.

Apply