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Virtual Call Center Jobs in Riverside, CA (NOW HIRING)

Exceed

Workforce Inclusion Trainer

Riverside, CA · On-site

Deliver group and one-on-one training in classroom, community, and/or virtual environments ... Maintain professional communication with Regional Center staff and DOR counselors * Provide timely ...

EXCEED

Workforce Inclusion Trainer

Riverside, CA

Deliver group and one-on-one training in classroom, community, and/or virtual environments ... Maintain professional communication with Regional Center staff and DOR counselors * Provide timely ...

EXCEED

Workforce Inclusion Trainer

Riverside, CA · On-site

Deliver group and one-on-one training in classroom, community, and/or virtual environments ... Maintain professional communication with Regional Center staff and DOR counselors * Provide timely ...

Western Digital

Supervisor, Customer Support

Irvine, CA · On-site

$61K - $81K/yr

... daily call center operations and workforce planning across multiple regions and 10+ languages ... Help define and operationalize the AI roadmap for customer support, including virtual agents, agent ...

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All JobsVirtual Call Center JobsVirtual Call Center Jobs in Riverside, CA

Virtual Call Center information

See Riverside, CA salary details

$5

$14

$22

How much do virtual call center jobs pay per hour?

As of Jun 30, 2026, the average hourly pay for virtual call center in Riverside, CA is $14.67, according to ZipRecruiter salary data. Most workers in this role earn between $10.05 and $17.07 per hour, depending on experience, location, and employer.

What is a virtual call center?

A virtual call center is a customer service operation where agents work remotely rather than from a centralized physical location. These agents use internet-based software to handle inbound and outbound calls, as well as other customer interactions like emails or chats. Virtual call centers allow companies to employ staff from different locations, often improving flexibility and reducing overhead costs. They are commonly used in industries such as telecommunications, retail, and technical support.

What is the difference between Virtual Call Center vs Customer Service Representative?

AspectVirtual Call CenterCustomer Service Representative
CredentialsHigh school diploma or equivalent; sometimes training certificationsHigh school diploma or equivalent; customer service training often provided
Work EnvironmentRemote, home-based or virtual office settingTypically office-based or remote, depending on employer
Industry UsageCommon in call centers, customer support, salesCustomer support, sales, technical support roles
Job FunctionsHandling inbound/outbound calls, support, salesAssisting customers, resolving issues, providing product info

The Virtual Call Center and Customer Service Representative roles often overlap, especially in customer support functions. The main difference is that a Virtual Call Center refers to the entire remote operation or platform, while a Customer Service Representative is an individual role within that environment. Both roles require similar skills and credentials, but the Virtual Call Center emphasizes the remote, often technology-driven setup.

What Are Virtual Call Center Jobs?

Virtual call center jobs focus on providing phone service in a variety of fields. While many people associate them with telemarketing and customer service, companies also use virtual call centers for things like setting appointments. In this role, you may help manage inbound and outbound calls, coordinate with other employees to find solutions to customer issues, and provide additional assistance or answer customer questions as needed. Many virtual call centers focus on a specific field. For example, a company may provide financial services or remote healthcare through a virtual call center. Virtual call centers frequently allow you to work from home.

What are the key skills and qualifications needed to thrive as a Virtual Call Center Representative, and why are they important?

To thrive as a Virtual Call Center Representative, you need excellent verbal communication, active listening, problem-solving skills, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call routing systems, and basic computer applications is essential for daily operations. Patience, professionalism, and adaptability help representatives handle diverse customer needs and high-pressure situations. These skills are crucial for delivering effective customer support, resolving issues efficiently, and maintaining a positive brand reputation remotely.

What are some common challenges faced by employees in a virtual call center, and how can they be managed?

One common challenge in a virtual call center is staying focused and motivated while working remotely, often in a home environment with potential distractions. Additionally, communicating effectively with team members and supervisors can be more difficult without face-to-face interaction. To manage these challenges, it's helpful to establish a dedicated, quiet workspace, use reliable communication tools, and participate in regular team meetings. Many companies also offer training and support resources to help employees remain connected and productive.
More about Virtual Call Center jobs
What are the most commonly searched types of Call Center jobs in Riverside, CA? The most popular types of Call Center jobs in Riverside, CA are:
What are popular job titles related to Virtual Call Center jobs in Riverside, CA? For Virtual Call Center jobs in Riverside, CA, the most frequently searched job titles are:
What job categories do people searching Virtual Call Center jobs in Riverside, CA look for? The top searched job categories for Virtual Call Center jobs in Riverside, CA are:
What cities near Riverside, CA are hiring for Virtual Call Center jobs? Cities near Riverside, CA with the most Virtual Call Center job openings:
Virtual Call Center jobs near you
Infographic showing various Virtual Call Center job openings in Riverside, CA as of June 2026, with employment types broken down into 33% Full Time, and 67% Contract. Highlights an 33% In-person, and 67% Remote job distribution, with an average salary of $30,515 per year, or $14.7 per hour.
Call Center Customer Service Representative

Call Center Customer Service Representative

Hays

Rancho Cucamonga, CA • On-site

$15.75 - $20.25/hr

Other

This job post has expired today. Applications are no longer accepted.

Job description

Work Requirements

  • Fully remote position
  • Must have:
  • High-speed wired internet – private and secure connection
  • Dedicated workspace with minimal interruptions
  • Smartphone
  • Camera must be on during training and team meetings


Training & Work Schedule

Training:

  • Fully virtual (camera must be on)
  • Duration: 3 weeks
  • Start time: 9:00 AM Eastern Time Zone

Post-Training Schedule:

  • Shifts typically start between 8:00 AM and 9:30 AM Eastern Time
  • Shift end times range between 4:30 PM and 6:00 PM Eastern Time
  • Flexibility is required, as schedules may change based on business needs
  • Additional hours may be required as needed


Job Description

We are seeking customer-focused professionals to handle inbound calls and provide support related to the Statement of Health process and application status inquiries. This role requires strong communication skills, attention to detail, and the ability to work in a fast-paced environment.

Key Responsibilities

  • Handle incoming calls and provide accurate information to customers
  • Assist customers with the Statement of Health process and application status
  • Navigate multiple electronic systems efficiently while servicing customers
  • Deliver a high level of customer service to strengthen relationships with clients and MetLife
  • Maintain professionalism and quality in all customer interactions

Required Skills

  • Ability to learn quickly and develop knowledge of company products and processes
  • Excellent verbal and written communication skills
  • Strong telephone etiquette and customer service skills
  • Active listening skills with the ability to clearly articulate information
  • Ability to work in a fast-paced, dynamic environment
  • Strong organizational and multitasking abilities
  • Ability to manage stress effectively
  • Proficiency in using multiple computer systems and technology resources
  • Ability to follow job aids, instructions, and guidelines consistently
  • Team-oriented mindset with a focus on service excellence


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