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Virtual Call Center Jobs in Riverside, CA (NOW HIRING)

EXCEED

Workforce Inclusion Trainer

Riverside, CA

$22.57 - $24.89/hr

Deliver group and one-on-one training in classroom, community, and/or virtual environments ... Maintain professional communication with Regional Center staff and DOR counselors * Provide timely ...

EXCEED

Workforce Inclusion Trainer

Riverside, CA · On-site

$22.57 - $24.89/hr

Deliver group and one-on-one training in classroom, community, and/or virtual environments ... Maintain professional communication with Regional Center staff and DOR counselors * Provide timely ...

Exceed

Workforce Inclusion Trainer

Riverside, CA · On-site

$22.57 - $24.89/hr

Deliver group and one-on-one training in classroom, community, and/or virtual environments ... Maintain professional communication with Regional Center staff and DOR counselors * Provide timely ...

Apex Systems

IT Service Center

Rancho Cucamonga, CA · On-site

Previous experience with phone support in a call center or help desk environment. * Ability to type ... Everforth Apex uses a virtual recruiter as part of the application process. Click for more details.

THK AMERICA INC

Inside Sales Representative

Irvine, CA · On-site

$68K - $85K/yr

Have virtual meetings with potential / existing customers or visit to evaluate needs, promote ... Entry levl role, no experience necessary. 2 ~ 3 years of experience in an outbound call center or ...

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Virtual Call Center information

See Riverside, CA salary details

$5

$14

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How much do virtual call center jobs pay per hour?

As of Sep 4, 2026, the average hourly pay for virtual call center in Riverside, CA is $14.67, according to ZipRecruiter salary data. Most workers in this role earn between $10.05 and $17.07 per hour, depending on experience, location, and employer.

What is a virtual call center?

A virtual call center is a customer service operation where agents work remotely rather than from a centralized physical location. These agents use internet-based software to handle inbound and outbound calls, as well as other customer interactions like emails or chats. Virtual call centers allow companies to employ staff from different locations, often improving flexibility and reducing overhead costs. They are commonly used in industries such as telecommunications, retail, and technical support.

What are virtual call center jobs?

Virtual call center jobs focus on providing phone service in a variety of fields. While many people associate them with telemarketing and customer service, companies also use virtual call centers for things like setting appointments. In this role, you may help manage inbound and outbound calls, coordinate with other employees to find solutions to customer issues, and provide additional assistance or answer customer questions as needed. Many virtual call centers focus on a specific field. For example, a company may provide financial services or remote healthcare through a virtual call center. Virtual call centers frequently allow you to work from home.

What are the key skills and qualifications needed to thrive as a virtual call center representative, and why are they important?

To thrive as a Virtual Call Center Representative, you need excellent verbal communication, active listening, problem-solving skills, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call routing systems, and basic computer applications is essential for daily operations. Patience, professionalism, and adaptability help representatives handle diverse customer needs and high-pressure situations. These skills are crucial for delivering effective customer support, resolving issues efficiently, and maintaining a positive brand reputation remotely.

What are some common challenges faced by employees in a virtual call center, and how can they be managed?

One common challenge in a virtual call center is staying focused and motivated while working remotely, often in a home environment with potential distractions. Additionally, communicating effectively with team members and supervisors can be more difficult without face-to-face interaction. To manage these challenges, it's helpful to establish a dedicated, quiet workspace, use reliable communication tools, and participate in regular team meetings. Many companies also offer training and support resources to help employees remain connected and productive.

What is the difference between Virtual Call Center vs Customer Service Representative?

AspectVirtual Call CenterCustomer Service Representative
CredentialsHigh school diploma or equivalent; sometimes training certificationsHigh school diploma or equivalent; customer service training often provided
Work EnvironmentRemote, home-based or virtual office settingTypically office-based or remote, depending on employer
Industry UsageCommon in call centers, customer support, salesCustomer support, sales, technical support roles
Job FunctionsHandling inbound/outbound calls, support, salesAssisting customers, resolving issues, providing product info

The Virtual Call Center and Customer Service Representative roles often overlap, especially in customer support functions. The main difference is that a Virtual Call Center refers to the entire remote operation or platform, while a Customer Service Representative is an individual role within that environment. Both roles require similar skills and credentials, but the Virtual Call Center emphasizes the remote, often technology-driven setup.

How do I start my own virtual call center?

To start a virtual call center, you need to develop a business plan, acquire necessary technology such as call center software and reliable internet, and hire or train agents. Ensuring compliance with relevant regulations and establishing clear processes are also essential for effective operation.
More about Virtual Call Center jobs

What are the most commonly searched types of Call Center jobs in Riverside, CA?

The most popular types of Call Center jobs in Riverside, CA are:

What are popular job titles related to Virtual Call Center jobs in Riverside, CA?

For Virtual Call Center jobs in Riverside, CA, the most frequently searched job titles are:

What job categories do people searching Virtual Call Center jobs in Riverside, CA look for?

The top searched job categories for Virtual Call Center jobs in Riverside, CA are:

What cities near Riverside, CA are hiring for Virtual Call Center jobs?

Cities near Riverside, CA with the most Virtual Call Center job openings:

Virtual Call Center jobs near you
Infographic showing various Virtual Call Center job openings in Riverside, CA as of August 2026, with employment types broken down into 33% Full Time, and 67% Contract. Highlights an 33% In-person, and 67% Remote job distribution, with an average salary of $30,515 per year, or $14.7 per hour.

AVP, HOA Relationship Manager - Call Center

Banc of California

Brea, CA • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 22 days ago

Banc Of California rating

8.2

Company rating: 8.2 out of 10

Based on 10 frontline employees who took The Breakroom Quiz

53rd of 174 rated banks

Job description

BANC OF CALIFORNIA AND YOUR CAREER
Banc of California, Inc. (NYSE: BANC) is a bank holding company with over $34 billion in assets and the parent company of Banc of California. Banc of California is one of the nation's premier relationship-based business banks, providing banking and treasury management services to small, middle market, and venture backed businesses. As the largest independent bank headquartered in California, the bank offers a broad range of loan and deposit products and services through a network of full-service branches and regional offices, as well as through digital and nationwide capabilities. The bank also provides full-service payment processing solutions to its clients and serves the Community Association Management industry nationwide through its technology forward platform, SmartStreet™. Banc of California is committed to supporting its local communities through the Banc of California Charitable Foundation and by partnering with organizations that promote financial literacy, job training, small business support, affordable housing, and more.
At Banc of California, our success is powered by our people and a shared commitment to delivering meaningful results. We foster an environment where entrepreneurial thinking is encouraged, and accountability and operational excellence are expected. Our team members are empowered to take ownership, make informed decisions, and make a meaningful impact as the bank continues to grow and evolve. We are dedicated to supporting your growth and wellbeing through comprehensive benefits, robust development opportunities, and inclusive programs that enable you to perform at your best. Together we win!
THE OPPORTUNITY
Provide exceptional customer service through setup, implementation and training of new and existing clients on all selected products and services for the Homeowners Association industry vertical market. Provide a high level of responsiveness as the first point of contact to key principals of top-tier clients and as the first escalation contact point for representatives of our clients. Performs all duties in accordance with the Company's policies and procedures, all U.S. state and federal laws and regulations, wherein the Company operates.
HOW YOU'LL MAKE A DIFFERENCE
  • Manage and retain a portfolio of management company and association clients as assigned.
  • Implement and train new and existing clients on products, systems and services.
  • Process complex customer service requests and establish products.
  • Perform retention calling activities in accordance with calling schedule (Teams and in person).
  • Analyze data and make recommendations as to exposure and possible risk to bank on new accounts, wire transfers, ACH, overdraft conditions and uncollected funds usage.
  • Adhere to the Bank policies, procedures and core values.
  • Recognize cross-sell opportunities and refer business accordingly.
  • Complete all required training and certifications by deadlines.
  • Complete projects and tasks as assigned and assist with implementation of department initiatives.
  • Follow all established policies and procedures.
  • Perform other duties and projects as assigned.

WHAT YOU'LL BRING
  • Minimum of 4 to 5 years of Treasury Banking experience in a client-facing role required
  • Understand banking principles and regulations applicable to job function and industry niche
  • Strong critical thinking skills
  • Excellent written and verbal communication skills and excellent interpersonal skills
  • Demonstrate strong computer skills, including MS Office and mainframe computer systems
  • Knowledge of products & services, policies and procedures
  • Conduct Teams meetings
  • Possess excellent customer service, follow-up and leadership skills
  • Must model the highest degree of honesty, integrity and reliability
  • Ability to facilitate effective virtual meetings with internal and external partners
  • Independent worker with ability to contribute to team's initiatives
  • High School diploma or equivalent required

HOW WE'LL SUPPORT YOU
  • Financial Security: You will be eligible to participate in the company's 401k plan which includes a company match and immediate vesting.
  • Health & Well-Being: We offer comprehensive insurance options including medical, dental, vision, AD&D, supplemental life, long-term disability, pre-tax Health Savings Account with employer contributions, and pre-tax Flexible Spending Account (FSA).
  • Building & Supporting Your Family: Banc of California partners with providers that offer adoption, surrogacy, and fertility assistance as well as paid parental leave and family support solutions including care options for your family.
  • Paid Time Away: Eligible team members receive paid vacation days, holidays, and volunteer time off.
  • Career Growth Opportunities: To support career growth of our team members, we offer tuition reimbursement, an annual mentorship program, leadership development resources, access to LinkedIn Learning, and more.

SALARY RANGE
The base salary ultimately offered is determined through a review of education, industry experience, training, knowledge, skills, abilities of the applicant in alignment with market data and other factors.
Banc of California is an equal opportunity employer committed to creating a diverse workforce. All qualified applicants will receive consideration for employment without regard to their actual or perceived race (including traits associated with race, such as hair texture, hair type or protective hairstyles), religion or religious creed (including religious dress and grooming practices), color, sex (including pregnancy, childbirth, breastfeeding and related medical conditions), sexual orientation, gender, gender identity, gender expression, gender transitioning, citizenship status, national origin, ancestry, age, marital status, military or veteran status, medical condition, genetic information, or disability (mental or physical), requests for accommodation and any additional protected categories set forth in applicable federal, state or local laws. If you require reasonable accommodation as part of the application process, please contact Talent Acquisition.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.

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