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Virtual Call Center Jobs in Riverside, CA (NOW HIRING)

Columbia Safety & Supply

Client Services Specialist

Corona, CA · On-site

$17.50 - $23.25/hr

Client Services Specialist Our Client Services Specialists are not a call center, these teammates ... Our Hiring Process Stage 1: 2nd Virtual Interview Not quite right? Register your interest to be ...

CommonSpirit Health

RN Orthopedics

San Bernardino, CA · On-site

$54.06 - $70.55/hr

... virtual care offerings. As CommonSpirit Health, we make the healing presence of God known in our ... Bernardine Medical Center is a 342-bed, acute care, nonprofit hospital located in San Bernardino ...

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All JobsVirtual Call Center JobsVirtual Call Center Jobs in Riverside, CA

Virtual Call Center information

See Riverside, CA salary details

$5

$14

$22

How much do virtual call center jobs pay per hour?

As of Jun 30, 2026, the average hourly pay for virtual call center in Riverside, CA is $14.67, according to ZipRecruiter salary data. Most workers in this role earn between $10.05 and $17.07 per hour, depending on experience, location, and employer.

What is a virtual call center?

A virtual call center is a customer service operation where agents work remotely rather than from a centralized physical location. These agents use internet-based software to handle inbound and outbound calls, as well as other customer interactions like emails or chats. Virtual call centers allow companies to employ staff from different locations, often improving flexibility and reducing overhead costs. They are commonly used in industries such as telecommunications, retail, and technical support.

What is the difference between Virtual Call Center vs Customer Service Representative?

AspectVirtual Call CenterCustomer Service Representative
CredentialsHigh school diploma or equivalent; sometimes training certificationsHigh school diploma or equivalent; customer service training often provided
Work EnvironmentRemote, home-based or virtual office settingTypically office-based or remote, depending on employer
Industry UsageCommon in call centers, customer support, salesCustomer support, sales, technical support roles
Job FunctionsHandling inbound/outbound calls, support, salesAssisting customers, resolving issues, providing product info

The Virtual Call Center and Customer Service Representative roles often overlap, especially in customer support functions. The main difference is that a Virtual Call Center refers to the entire remote operation or platform, while a Customer Service Representative is an individual role within that environment. Both roles require similar skills and credentials, but the Virtual Call Center emphasizes the remote, often technology-driven setup.

What Are Virtual Call Center Jobs?

Virtual call center jobs focus on providing phone service in a variety of fields. While many people associate them with telemarketing and customer service, companies also use virtual call centers for things like setting appointments. In this role, you may help manage inbound and outbound calls, coordinate with other employees to find solutions to customer issues, and provide additional assistance or answer customer questions as needed. Many virtual call centers focus on a specific field. For example, a company may provide financial services or remote healthcare through a virtual call center. Virtual call centers frequently allow you to work from home.

What are the key skills and qualifications needed to thrive as a Virtual Call Center Representative, and why are they important?

To thrive as a Virtual Call Center Representative, you need excellent verbal communication, active listening, problem-solving skills, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call routing systems, and basic computer applications is essential for daily operations. Patience, professionalism, and adaptability help representatives handle diverse customer needs and high-pressure situations. These skills are crucial for delivering effective customer support, resolving issues efficiently, and maintaining a positive brand reputation remotely.

What are some common challenges faced by employees in a virtual call center, and how can they be managed?

One common challenge in a virtual call center is staying focused and motivated while working remotely, often in a home environment with potential distractions. Additionally, communicating effectively with team members and supervisors can be more difficult without face-to-face interaction. To manage these challenges, it's helpful to establish a dedicated, quiet workspace, use reliable communication tools, and participate in regular team meetings. Many companies also offer training and support resources to help employees remain connected and productive.
More about Virtual Call Center jobs
What are the most commonly searched types of Call Center jobs in Riverside, CA? The most popular types of Call Center jobs in Riverside, CA are:
What are popular job titles related to Virtual Call Center jobs in Riverside, CA? For Virtual Call Center jobs in Riverside, CA, the most frequently searched job titles are:
What job categories do people searching Virtual Call Center jobs in Riverside, CA look for? The top searched job categories for Virtual Call Center jobs in Riverside, CA are:
What cities near Riverside, CA are hiring for Virtual Call Center jobs? Cities near Riverside, CA with the most Virtual Call Center job openings:
Virtual Call Center jobs near you
Infographic showing various Virtual Call Center job openings in Riverside, CA as of June 2026, with employment types broken down into 33% Full Time, and 67% Contract. Highlights an 33% In-person, and 67% Remote job distribution, with an average salary of $30,515 per year, or $14.7 per hour.
Customer Solutions Representative

Customer Solutions Representative

World's Finest Chocolate

Ontario, CA • Hybrid

CA$55K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 12 days ago

Job description

POSITION OVERVIEW
POSITION OVERVIEW
POSITION OVERVIEW
We’re seeking a seasoned Customer Solutions Representative who excels at solving complex customer challenges and driving meaningful business outcomes. This is a strategic, high-impact role, not entry-level. You will step in with authority, take ownership of customer issues, and deliver results.
In this role, you will manage the end-to-end customer lifecycle, from pre-sales support and order management to billing, collections, and issue resolution. Apply problem-solving skills via phone, Live Chat and email to provide target solutions, and collaborate cross-functionally to implement seamless solutions. Exceptional communication, relationship management, and problem-solving skills are essential, as you will represent our products and services while ensuring a superior customer experience.
We’re looking for a collaborative, proactive, confident professional who can drive customer satisfaction and operational excellence across the organization.
KEY RESPONSIBILITIES
  • This is not a traditional customer service role. The position focuses on analyzing and resolving complex issues using judgment within established guidelines and collaborating across teams to deliver effective solutions. Although not a call-center environment, this role requires the ability to manage customer inquiries at a fast pace, using thoughtful, unscripted responses that balance high productivity with quality outcomes.
  • Serve as a trusted point of contact for internal and external stakeholders, delivering precise, professional, and timely communication.
  • Partner strategically with Sales team, Logistics, Third Party Warehouses, and Accounting to resolve complex customer and operational inquiries, ensuring smooth processes across teams.
  • Lead resolution of high-impact customer requests across all channels (phone, Live Chat amp; email), including order processing, inventory management, product recommendations, and lead-time challenges.
  • Proactively communicate critical updates, delays, or changes to drive customer satisfaction.
  • Manage assigned aspects of the order lifecycle, from order entry and tracking to confirmations, and coordination with Logistics for on-time delivery.
  • Manage exceptions and escalations, including returns, credit adjustments, ensuring issues are resolved efficiently and accurately.
  • Maintain deep subject-matter expertise in products, sales teams, promotional programs, and internal systems to provide authoritative guidance and support business decisions.
  • Identify ways to improve processes, collaborate with leadership, and help drive smooth operations that create outstanding experiences for our customers.
  • Maintain accurate and detailed records of customer interactions, solutions, and follow-ups in tracking systems.
  • Responsibilities may evolve to support the needs of the business
  • Scheduled Regular hours of work are 40 hours per week. Monday through Friday
QUALIFICATIONS
  • Minimum 2-4 years of experience in customer service, account management, order processing, collections, or related roles.
  • Speak, read and write English and French fluently
  • Experience learning and applying complex products, systems, or processes to resolve customer issues and deliver solutions.
  • Strong communication skills, with the ability to explain complex information clearly and concisely.
  • Exceptional relationship-building skills and a focus on driving positive outcomes across both customer interactions and internal team collaboration.
  • Bachelor’s degree in business or related field
PERFERRED SKILLS
  • Proficient in Microsoft Office Suite (Word, Excel, Outlook, Teams, SharePoint).
  • Experience with LiveChat
  • Comfortable navigating multiple applications and screens to research, track, and resolve customer issues efficiently.
  • Strong ability to leverage technology to enhance the customer experience and streamline internal processes.
COMPENSATION
  • Annual Salary: $55,000
  • Annual Bonus: 5% of base salary, based on individual and company performance
  • Extended Health Care (prescription drugs, paramedical services, medical equipment, amp; vision care)
  • Dental coverage (preventative, diagnostic, amp; restorative services)
  • Short-term and long-term disability coverage
  • Employee Assistance Program (EAP) and access to virtual healthcare services
  • Registered Pension Plan (RPP) with a 1% employer contribution after eligibility
  • Life Insurance and AD amp;D
  • Tuition Reimbursement
  • Three weeks paid vacation
REPORTING RELATIONSHIP
Reports to: Customer Solutions Manager
LOCATION
This is a hybrid role.
EQUAL OPPORTUNITY EMPLOYER
World’s Finest Chocolate is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We prohibit discrimination and harassment of any kind based on race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, veteran status, or any other protected characteristic as outlined by federal, state, or local laws. We celebrate diversity and are dedicated to providing an environment of respect and inclusivity for all employees.

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