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Remote Contact Center Engineer Jobs in Riverside, CA

LeadAdvisors

Business Development Manager

Irvine, CA · Remote

You understand BPO and contact center economics, or you can learn them in 30 days. * You can run discovery, build a proposal, redline a contract, and close -- without engineering or marketing in the ...

Mesa Associates, Inc.

Senior Engineer

Pomona, CA · On-site +1

$140K - $175K/yr

For any concerns, or to verify the authenticity of a message, please contact us through our ... Fitness Center Reimbursement * Annual Performance Bonus * 9/80 Work Schedule * Hybrid or Remote ...

Mesa Associates Inc.

Senior Engineer

Pomona, CA · On-site +1

$140K - $175K/yr

For any concerns, or to verify the authenticity of a message, please contact us through our ... Fitness Center Reimbursement * Annual Performance Bonus * 9/80 Work Schedule * Hybrid or Remote ...

Qcells

Civil Engineer - Level 2

Irvine, CA · On-site +1

$115K - $130K/yr

Remote CIVIL ENGINEER - LEVEL 2 Hanwha Qcells USA Corp (Qcells USA), headquartered in Irvine, CA ... Please contact us to request accommodations at hr-usa@qcells.com. Nothing in this statement shall ...

Qcells

Senior Civil Engineer - Level 4

Irvine, CA · On-site +1

$145K - $170K/yr

Remote SENIOR CIVIL ENGINEER LEVEL 4 Hanwha Qcells USA Corp (Qcells USA), headquartered in Irvine ... Please contact us to request accommodations at hr-usa@qcells.com. Nothing in this statement shall ...

ABB

Strategic Segment Proposal Engineer

La Verne, CA · Remote

This is a remote position. Candidates can be located anywhere in the US. This role is contributing ... Initiate risk reviews with leadership and serve as the primary contact for the risk manager when ...

ABB

Strategic Segment Proposal Engineer

Irvine, CA · Remote

This is a remote position. Candidates can be located anywhere in the US. This role is contributing ... Initiate risk reviews with leadership and serve as the primary contact for the risk manager when ...

Salas O'Brien, Inc.

Mechanical Engineer

Tustin, CA · On-site +1

$70K - $110K/yr

... higher education, and data center market types. * Conduct existing building surveys and ... Tustin, CA (on-site with remote half day on Fridays) Travel : * Up to 25% Compensation & Benefits:

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All JobsContact Center Engineer JobsRemote Contact Center Engineer JobsRemote Contact Center Engineer Jobs in Riverside, CA

Remote Contact Center Engineer information

See Riverside, CA salary details

$40.7K

$106.2K

$143.4K

How much do remote contact center engineer jobs pay per year?

As of Aug 22, 2026, the average yearly pay for remote contact center engineer in Riverside, CA is $106,155.00, according to ZipRecruiter salary data. Most workers in this role earn between $87,600.00 and $121,500.00 per year, depending on experience, location, and employer.

What is a remote contact center engineer?

Remote Contact Center Engineers are IT professionals who design, implement, and support contact center technology solutions while working offsite. They ensure that systems such as call routing, VoIP, chat platforms, and CRM integrations function smoothly for customer service operations. Their responsibilities include troubleshooting technical issues, optimizing performance, and collaborating with teams to enhance the customer experience. Working remotely allows them to provide support and maintenance for contact centers regardless of their physical location.

How does a remote contact center engineer typically collaborate with cross-functional teams to support and optimize contact center solutions?

As a Remote Contact Center Engineer, you regularly work with cross-functional teams such as IT support, operations, customer service management, and third-party vendors. Collaboration often involves troubleshooting technical issues, implementing new features, and ensuring seamless integration between systems. You may participate in virtual meetings, incident reviews, and project planning sessions to align on technical requirements and rollout schedules. Effective communication and documentation skills are crucial, as much of your coordination happens remotely and across different time zones.

What are the key skills and qualifications needed to thrive as a remote contact center engineer, and why are they important?

To thrive as a Remote Contact Center Engineer, you need a solid understanding of telephony systems, networking, and VoIP technologies, typically supported by a degree in computer science or a related field. Experience with platforms such as Cisco, Avaya, Genesys, and certifications like CCNA or equivalent are highly valued. Strong problem-solving skills, effective communication, and the ability to work independently are crucial soft skills for this remote role. These competencies ensure reliable call center operations, quick resolution of technical issues, and seamless collaboration with distributed teams.

What is the difference between Remote Contact Center Engineer vs Remote Customer Support Specialist?

AspectRemote Contact Center EngineerRemote Customer Support Specialist
CredentialsTechnical certifications, network, and VoIP knowledgeCustomer service training, communication skills
Work EnvironmentTechnical support, troubleshooting, system maintenanceCustomer inquiries, issue resolution, product guidance
Employer & IndustryTelecom, IT, tech companiesRetail, e-commerce, service providers

Remote Contact Center Engineers focus on technical support, system setup, and troubleshooting within contact centers, requiring technical certifications. In contrast, Remote Customer Support Specialists handle customer inquiries and provide product assistance, emphasizing communication skills. Both roles are vital in contact center environments but differ in technical complexity and daily tasks.

What are popular job titles related to Remote Contact Center Engineer jobs in Riverside, CA?

For Remote Contact Center Engineer jobs in Riverside, CA, the most frequently searched job titles are:

What job categories do people searching Remote Contact Center Engineer jobs in Riverside, CA look for?

The top searched job categories for Remote Contact Center Engineer jobs in Riverside, CA are:

What cities near Riverside, CA are hiring for Remote Contact Center Engineer jobs?

Cities near Riverside, CA with the most Remote Contact Center Engineer job openings:

Remote Contact Center Engineer jobs near you

Business Development Manager

LeadAdvisors

Irvine, CA • Remote

Full-time

Re-posted 20 days ago

Job description

Summary:
This is a hunter's role. You will open and close enterprise BPO, managed services, and branded content deals at companies that spend real money on outbound, direct mail, and lead generation. You will also build channel and partnership relationships with marketing agencies, performance shops, and lead gen firms that can refer or co-sell BPO services with us.
You receive inbound leads from our internal lead-gen team. You also hunt heavily on LinkedIn — because the accounts worth closing aren't responding to cold calls or ringless voicemail. They're senior buyers who need to be opened personally.
Responsibilities:
  • Hunt enterprise accounts in financial services, home services, marketing agencies, and direct mail brands.
  • Build and own a named-account target list of 100+ companies at any time.
  • Open and run agency and lead gen partnership conversations — these compound over time.
  • Use LinkedIn Sales Navigator daily — InMails, video DMs, content engagement, warm intro requests.
  • Take inbound leads from our lead gen team when they match enterprise criteria.
  • Run full cycle: outbound → discovery → proposal → signed contract.
  • Personally close 4–8 net new deals per month.
  • Coordinate pilot scopes and pricing with the CEO on the biggest deals.
  • Be a senior voice in the company — podcasts, industry events, LinkedIn presence.
  • Bring your own playbook and your own rolodex — we'll plug both into our infrastructure.

Qualifications:
  • 7+ years B2B business development or enterprise sales selling complex services — BPO, contact center, agency services, lead gen, managed services, performance marketing, or consulting.
  • Verifiable: at some point in your career, you personally closed $1M+ in a single year.
  • You come with relationships — at least one of these decks should be deep: 
    • Financial services (debt, tax, mortgage, insurance, Medicare).
    • Home services (solar, roofing, HVAC).
    • Marketing agencies, performance shops, lead gen firms.
    • Direct mail buyers across any vertical.
  • LinkedIn power user — you've built pipeline from LinkedIn alone before.
  • HubSpot fluent.
  • You understand BPO and contact center economics, or you can learn them in 30 days.
  • You can run discovery, build a proposal, redline a contract, and close — without engineering or marketing in the room.
  • You think in years, not in months — you want to build a real book.