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Remote Contact Center Engineer Jobs in Riverside, CA

LeadAdvisors

Business Development Manager

Irvine, CA · Remote

You understand BPO and contact center economics, or you can learn them in 30 days. * You can run discovery, build a proposal, redline a contract, and close -- without engineering or marketing in the ...

Mesa Associates, Inc.

Senior Engineer

Pomona, CA · On-site +1

$140K - $175K/yr

For any concerns, or to verify the authenticity of a message, please contact us through our ... Fitness Center Reimbursement * Annual Performance Bonus * 9/80 Work Schedule * Hybrid or Remote ...

Mesa Associates Inc.

Senior Engineer

Pomona, CA · On-site +1

$140K - $175K/yr

For any concerns, or to verify the authenticity of a message, please contact us through our ... Fitness Center Reimbursement * Annual Performance Bonus * 9/80 Work Schedule * Hybrid or Remote ...

Qcells

Civil Engineer - Level 2

Irvine, CA · On-site +1

$115K - $130K/yr

Remote CIVIL ENGINEER - LEVEL 2 Hanwha Qcells USA Corp (Qcells USA), headquartered in Irvine, CA ... Please contact us to request accommodations at hr-usa@qcells.com. Nothing in this statement shall ...

Qcells

Senior Civil Engineer - Level 4

Irvine, CA · On-site +1

$145K - $170K/yr

Remote SENIOR CIVIL ENGINEER LEVEL 4 Hanwha Qcells USA Corp (Qcells USA), headquartered in Irvine ... Please contact us to request accommodations at hr-usa@qcells.com. Nothing in this statement shall ...

Salas O'Brien, Inc.

Mechanical Engineer

Tustin, CA · On-site +1

$70K - $110K/yr

... higher education, and data center market types. * Conduct existing building surveys and ... Tustin, CA (on-site with remote half day on Fridays) Travel : * Up to 25% Compensation & Benefits:

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All JobsContact Center Engineer JobsRemote Contact Center Engineer JobsRemote Contact Center Engineer Jobs in Riverside, CA

Remote Contact Center Engineer information

See Riverside, CA salary details

$40.7K

$106.2K

$143.4K

How much do remote contact center engineer jobs pay per year?

As of Jul 31, 2026, the average yearly pay for remote contact center engineer in Riverside, CA is $106,155.00, according to ZipRecruiter salary data. Most workers in this role earn between $87,600.00 and $121,500.00 per year, depending on experience, location, and employer.

What is the difference between Remote Contact Center Engineer vs Remote Customer Support Specialist?

AspectRemote Contact Center EngineerRemote Customer Support Specialist
CredentialsTechnical certifications, network, and VoIP knowledgeCustomer service training, communication skills
Work EnvironmentTechnical support, troubleshooting, system maintenanceCustomer inquiries, issue resolution, product guidance
Employer & IndustryTelecom, IT, tech companiesRetail, e-commerce, service providers

Remote Contact Center Engineers focus on technical support, system setup, and troubleshooting within contact centers, requiring technical certifications. In contrast, Remote Customer Support Specialists handle customer inquiries and provide product assistance, emphasizing communication skills. Both roles are vital in contact center environments but differ in technical complexity and daily tasks.

What are the key skills and qualifications needed to thrive as a Remote Contact Center Engineer, and why are they important?

To thrive as a Remote Contact Center Engineer, you need a solid understanding of telephony systems, networking, and VoIP technologies, typically supported by a degree in computer science or a related field. Experience with platforms such as Cisco, Avaya, Genesys, and certifications like CCNA or equivalent are highly valued. Strong problem-solving skills, effective communication, and the ability to work independently are crucial soft skills for this remote role. These competencies ensure reliable call center operations, quick resolution of technical issues, and seamless collaboration with distributed teams.

What are Remote Contact Center Engineers?

Remote Contact Center Engineers are IT professionals who design, implement, and support contact center technology solutions while working offsite. They ensure that systems such as call routing, VoIP, chat platforms, and CRM integrations function smoothly for customer service operations. Their responsibilities include troubleshooting technical issues, optimizing performance, and collaborating with teams to enhance the customer experience. Working remotely allows them to provide support and maintenance for contact centers regardless of their physical location.

How does a Remote Contact Center Engineer typically collaborate with cross-functional teams to support and optimize contact center solutions?

As a Remote Contact Center Engineer, you regularly work with cross-functional teams such as IT support, operations, customer service management, and third-party vendors. Collaboration often involves troubleshooting technical issues, implementing new features, and ensuring seamless integration between systems. You may participate in virtual meetings, incident reviews, and project planning sessions to align on technical requirements and rollout schedules. Effective communication and documentation skills are crucial, as much of your coordination happens remotely and across different time zones.
What are popular job titles related to Remote Contact Center Engineer jobs in Riverside, CA? For Remote Contact Center Engineer jobs in Riverside, CA, the most frequently searched job titles are:
What job categories do people searching Remote Contact Center Engineer jobs in Riverside, CA look for? The top searched job categories for Remote Contact Center Engineer jobs in Riverside, CA are:
What cities near Riverside, CA are hiring for Remote Contact Center Engineer jobs? Cities near Riverside, CA with the most Remote Contact Center Engineer job openings:
Remote Contact Center Engineer jobs near you

Remote Pharmacy Technician

International SOS Government Medical Services

Loma Linda, CA • On-site, Remote

$18 - $21.75/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 11 days ago

Job description

Company Description
Support veteran-focused healthcare where your pharmacy knowledge, customer service skills, and attention to detail help Veterans access medications and pharmacy support services from a remote role.
At International SOS Government Medical Services, you'll support healthcare programs that improve patient care and operational readiness across the U.S. and internationally. Founded in 1984, International SOS operates in more than 90 countries, delivering healthcare, medical assistance, emergency response, and workforce support services worldwide.
Job Description
You'll use your pharmacy technician expertise to support Veterans by assisting with prescription requests, medication-related inquiries, and pharmacy support services from a remote role. Working as part of an interdisciplinary healthcare team, you'll help patients navigate pharmacy services, process prescription requests, document interactions accurately, and collaborate with pharmacists to resolve pharmacy-related issues for Veterans.
Employment Type: Full-Time / Remote
Remote Work Requirement: Must reside within 50 miles of one of the following locations: Tucson, AZ; Albuquerque, NM; Prescott, AZ; Phoenix, AZ; Long Beach, CA; Los Angeles, CA; San Diego, CA; or Loma Linda, CA.
Schedule: Pharmacy services operate 24/7. Assigned shifts may occur between 6:00 AM and 11:00 PM Pacific Time and may include weekends and holidays based on operational needs.
This position is contingent upon contract award.
Key Responsibilities
  • Support Veterans by answering pharmacy-related telephone inquiries, assisting with prescription requests, and delivering professional customer service.
  • Process prescription renewals, new prescriptions, and controlled substance requests using established pharmacy procedures.
  • Review prescription profiles, respond to medication-related inquiries within the pharmacy technician scope of practice, and refer clinical questions to pharmacists as appropriate.
  • Document patient interactions in CPRS and other required systems while verifying patient identity and maintaining HIPAA and privacy compliance.
  • Collaborate with pharmacists, providers, and healthcare teams to help resolve medication-related issues for Veterans.
  • Follow established pharmacy support workflows, call handling procedures, and quality standards while working toward first-contact resolution.
  • Maintain required pharmacy technician certification and training while performing additional duties within the technician scope of practice.

Qualifications
Required Qualifications
  • High school diploma or GED.
  • Current Certified Pharmacy Technician (CPhT) credential through the Pharmacy Technician Certification Board (PTCB) or ExCPT certification through the National Healthcareer Association (NHA).
  • Graduate of an accredited Pharmacy Technician training program.
  • Minimum of one (1) year of customer service-related experience.
  • Ability to read, write, speak, and understand English proficiently.
  • Strong computer proficiency, keyboarding skills, and ability to navigate multiple software applications simultaneously.
  • Working knowledge of pharmacy operations, prescription processing, and medication terminology.
  • Strong verbal communication, customer service, and interpersonal skills.
  • Ability to work independently in a remote environment while collaborating effectively with an interdisciplinary healthcare team.
  • Ability to maintain patient confidentiality and comply with HIPAA and applicable privacy requirements.

Preferred Qualifications
  • Experience in a call center, contact center, or centralized pharmacy environment supporting pharmacy services.
  • Experience using electronic health records such as CPRS or similar healthcare documentation systems.
  • Experience supporting Veterans, military beneficiaries, or other government healthcare populations.

Additional Information
All your information will be kept confidential according to EEO guidelines.
Privacy Disclaimer: Policy Link
By clicking "I'm Interested" and submitting your application, you acknowledge that you have read and understood the applicable Privacy Policy (available via the link above) and agree that International SOS Government Medical Services, may collect, use, store, transfer, and otherwise process your personal information in accordance with that Privacy Policy for recruitment and hiring purposes.
Compensation Disclaimer:
Pay range is based on several factors and may vary in addition to a full range of medical, financial, and/or other benefits. Final salary and offer will be determined by the applicant's background, experience, skills, internal equity, and alignment with geographical market data.
Benefits Language (FTE roles):
Full-time positions are eligible for our comprehensive and competitive benefits package including medical, dental, vision, and basic life insurance. Additional benefits include a 401k plan, paid time off, and an annual bonus. International SOS Government Medical Services complies with all federal, state, and local minimum wage laws.
Equal Opportunity Employer (EEO) Statement:
International SOS Government Medical Services is an equal opportunity employer and does not discriminate against employees or job applicants on the basis of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state, and local laws.
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