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Contact Center Engineer Jobs (NOW HIRING)

NorthShore

Contact Center Engineer II

Warrenville, IL · On-site

$41.64 - $64.54/hr

Contact Center Engineer II * Location: Warrenville, IL * Full Time * Hours: Monday-Friday, 8:00am - 4:30pm * Hybrid Position * Local travel to other corporate sites will be required as needed. Job ...

Pediatric Associates

Sr. Contact Center Engineer

Plantation, FL · On-site

$99.60K - $136.70K/yr

PRIMARY FUNCTION The Senior Contact Center Engineer is a hands-on technical role responsible for the administration, configuration, conversion support, and day-to-day operational stability of the ...

ASCENSUS

Senior Contact Center Engineer

Nashville, TN · On-site

$130/hr

We are looking for a highly experienced Senior Contact Center Engineer with deep expertise in NICE inContact or CXone to lead advanced contact center solutions' design, development, and support. This ...

ASCENSUS

Senior Contact Center Engineer

Charlotte, NC · On-site

$130/hr

We are looking for a highly experienced Senior Contact Center Engineer with deep expertise in NICE inContact or CXone to lead advanced contact center solutions' design, development, and support. This ...

ASCENSUS

Senior Contact Center Engineer

Lake Mary, FL · On-site

$130/hr

We are looking for a highly experienced Senior Contact Center Engineer with deep expertise in NICE inContact or CXone to lead advanced contact center solutions' design, development, and support. This ...

ASCENSUS

Senior Contact Center Engineer

Newton, MA · On-site

$130/hr

We are looking for a highly experienced Senior Contact Center Engineer with deep expertise in NICE inContact or CXone to lead advanced contact center solutions' design, development, and support. This ...

ASCENSUS

Senior Contact Center Engineer

Dallas, TX · On-site

$130/hr

We are looking for a highly experienced Senior Contact Center Engineer with deep expertise in NICE inContact or CXone to lead advanced contact center solutions' design, development, and support. This ...

Abbott

Senior Contact Center Engineer

Alameda, CA

$114K - $228K/yr

The Opportunity We are seeking a motivated, customer-focused Senior Contact Center Engineer to join our growing Contact Center Services team. In this role, you will support operations, maintenance ...

ASCENSUS

Senior Contact Center Engineer

Philadelphia, PA · On-site

$130/hr

We are looking for a highly experienced Senior Contact Center Engineer with deep expertise in NICE inContact or CXone to lead advanced contact center solutions' design, development, and support. This ...

Abbott

Senior Contact Center Engineer

Temecula, CA

$114K - $228K/yr

The Opportunity We are seeking a motivated, customer-focused Senior Contact Center Engineer to join our growing Contact Center Services team. In this role, you will support operations, maintenance ...

ASCENSUS

Senior Contact Center Engineer

Tampa, FL · On-site

$130/hr

We are looking for a highly experienced Senior Contact Center Engineer with deep expertise in NICE inContact or CXone to lead advanced contact center solutions' design, development, and support. This ...

ASCENSUS

Senior Contact Center Engineer

Boston, MA · On-site

$130/hr

We are looking for a highly experienced Senior Contact Center Engineer with deep expertise in NICE inContact or CXone to lead advanced contact center solutions' design, development, and support. This ...

Abbott

Senior Contact Center Engineer

Alameda, CA · On-site

$114K - $228K/yr

The Opportunity We are seeking a motivated, customer-focused Senior Contact Center Engineer to join our growing Contact Center Services team. In this role, you will support operations, maintenance ...

Abbott

Senior Contact Center Engineer

Alameda, CA

$114K - $228K/yr

The Opportunity We are seeking a motivated, customer-focused Senior Contact Center Engineer to join our growing Contact Center Services team. In this role, you will support operations, maintenance ...

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Contact Center Engineer information

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$39K

$101.8K

$137.5K

How much do contact center engineer jobs pay per year?

As of May 31, 2026, the average yearly pay for contact center engineer in the United States is $101,752.00, according to ZipRecruiter salary data. Most workers in this role earn between $84,000.00 and $116,500.00 per year, depending on experience, location, and employer.

What is a Contact Center Engineer job?

A Contact Center Engineer designs, implements, and manages the technology infrastructure for contact centers, ensuring seamless communication between customers and agents. They work with telephony systems, VoIP, cloud-based contact center solutions, and integrations with CRM platforms. Their role includes troubleshooting issues, optimizing call flows, and maintaining system security and performance. They often collaborate with vendors, IT teams, and business stakeholders to enhance customer service operations.

What are the key skills and qualifications needed to thrive in the Contact Center Engineer position, and why are they important?

To thrive as a Contact Center Engineer, you need expertise in telephony systems, networking, and troubleshooting, typically supported by a degree in IT, computer science, or a related field. Hands-on experience with platforms like Cisco Call Manager, Avaya, Genesys, VoIP protocols, and certifications such as CCNA or equivalent are highly valued. Strong communication skills, collaboration, and a proactive problem-solving mindset help engineers excel in team-oriented and dynamic environments. Together, these skills ensure reliable contact center operations, allowing rapid resolution of technical issues and the implementation of robust communication solutions.

What are some of the typical responsibilities of a Contact Center Engineer on a daily basis?

Contact Center Engineers are responsible for maintaining, configuring, and troubleshooting telephony and call center systems to ensure seamless operation. On a typical day, you may resolve technical issues, implement new features or upgrades, collaborate with IT teams and vendors, and provide support for agents and supervisors. The role often involves monitoring system performance, analyzing call flows, and proactively addressing potential disruptions. You'll work closely with various departments to understand business needs and translate them into technical solutions, making it a dynamic and collaborative position.
More about Contact Center Engineer jobs
What cities are hiring for Contact Center Engineer jobs? Cities with the most Contact Center Engineer job openings:
What are the most commonly searched types of Contact Center Engineer jobs? The most popular types of Contact Center Engineer jobs are:
What states have the most Contact Center Engineer jobs? States with the most job openings for Contact Center Engineer jobs include:
What job categories do people searching Contact Center Engineer jobs look for? The top searched job categories for Contact Center Engineer jobs are:
Contact Center Engineer jobs near you
Infographic showing various Contact Center Engineer job openings in the United States as of May 2026, with employment types broken down into 92% Full Time, 1% Part Time, 1% Temporary, and 6% Contract. Highlights an 95% Physical, 2% Hybrid, and 3% Remote job distribution, with an average salary of $101,752 per year, or $48.9 per hour.

Contact Center Engineers

Kanak Elite Services Inc

California Hot Springs, CA • On-site

Contractor

Posted 10 days ago

Job description

Role: Three Contact Center Engineer's – AWS Connect  

Location:  Sacramento , CA HYBRID

need candidate with old linkedlin.. 2019-2020-2021 will workable

Overview:
We are seeking experienced Contact Center Engineers with deep expertise in AWS Connect and a strong background in legacy contact center technologies. The ideal candidates will have extensive experience designing, implementing, and managing enterprise-grade contact center solutions in hybrid and cloud environments.

Key Responsibilities:

  • Design, build, and optimize contact center architectures leveraging AWS Connect and related AWS services (Lambda, S3, CloudWatch, etc.).
  • Integrate AWS Connect with CRM platforms such as Salesforce and Zendesk, as well as with custom-built applications.
  • Develop and manage telephony and routing workflows across legacy platforms including Genesys, Avaya, Cisco, and NICE.
  • Script, automate, and enhance system performance using Python and JavaScript.
  • Collaborate with cross-functional teams to deliver secure, scalable, and resilient contact center solutions.
  • Provide technical leadership and guidance around network engineering, unified communications, PSTN/carrier technologies, and CTI/API development.

Required Qualifications:

  • 7–8 years of progressive experience in Contact Center Engineering.
  • Minimum 5 years of hands-on experience developing, implementing, and managing AWS Connect environments.
  • Strong understanding of telephony, voice systems design, and network fundamentals.
  • Proven experience integrating AWS Connect with CRMs and enterprise applications.
  • Proficiency in scripting (Python, JavaScript) and automation within AWS environments.
  • AWS Certified Solutions Architect certification required.

Thanks & Regards,

YOGITA

✉️ Yogita@kanakits.com