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Contact Center Engineer Jobs (NOW HIRING)

Tixy Services LLC

Contact Center Engineer

Plano, TX · On-site

We''re building a bench of hands-on CCaaS / Contact Center Engineers who can design, configure, and integrate contact center platforms - supporting client engagements spanning voice, digital channels ...

Endeavor Health

Contact Center Engineer II

Skokie, IL

$41.64 - $64.54/hr

Contact Center Engineer II * Location: Warrenville, IL * Full Time * Hours: Monday-Friday, 8:00am - 4:30pm * Hybrid Position * Local travel to other corporate sites will be required as needed. Job ...

NorthShore

Contact Center Engineer II

Warrenville, IL · On-site

$41.64 - $64.54/hr

Contact Center Engineer II * Location: Warrenville, IL * Full Time * Hours: Monday-Friday, 8:00am - 4:30pm * Hybrid Position * Local travel to other corporate sites will be required as needed. Job ...

Endeavor Health

Contact Center Engineer II

Warrenville, IL · On-site

$41.64 - $64.54/hr

Contact Center Engineer II * Location: Warrenville, IL * Full Time * Hours: Monday-Friday, 8:00am - 4:30pm * Hybrid Position * Local travel to other corporate sites will be required as needed. Job ...

INA Solution Inc

Contact Center Engineer

New York, NY · On-site

$50 - $65/hr

Contact Center Support Engineer - Five9 Location: New York, NY (Hybrid - 2 Days Onsite) Duration: Contract-to-Hire Overview Join a dynamic support team responsible for maintaining and optimizing a ...

Gifthealth

Sr. Five9 Contact Center Engineer

Columbus, OH · On-site

$115K - $130K/yr

Position Summary We are seeking a highly skilled Sr. Five9 Contact Center Engineer to lead the design, implementation, optimization, and support of enterprise cloud contact center solutions. The ...

Ghr

Contact Center Engineer

Charlotte, NC · On-site

Review requirements and evaluate impacts to existing Contact Center and Voice environments. * Create and maintain engineering standards, build guides, operational procedures, and technical ...

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How much do contact center engineer jobs pay per year?

As of Aug 20, 2026, the average yearly pay for contact center engineer in the United States is $101,752.00, according to ZipRecruiter salary data. Most workers in this role earn between $84,000.00 and $116,500.00 per year, depending on experience, location, and employer.

What is a contact center engineer?

A Contact Center Engineer designs, implements, and manages the technology infrastructure for contact centers, ensuring seamless communication between customers and agents. They work with telephony systems, VoIP, cloud-based contact center solutions, and integrations with CRM platforms. Their role includes troubleshooting issues, optimizing call flows, and maintaining system security and performance. They often collaborate with vendors, IT teams, and business stakeholders to enhance customer service operations.

What are the typical responsibilities of a contact center engineer?

Contact Center Engineers are responsible for maintaining, configuring, and troubleshooting telephony and call center systems to ensure seamless operation. On a typical day, you may resolve technical issues, implement new features or upgrades, collaborate with IT teams and vendors, and provide support for agents and supervisors. The role often involves monitoring system performance, analyzing call flows, and proactively addressing potential disruptions. You'll work closely with various departments to understand business needs and translate them into technical solutions, making it a dynamic and collaborative position.

What are the key skills and qualifications needed to thrive as a contact center engineer?

To thrive as a Contact Center Engineer, you need expertise in telephony systems, networking, and troubleshooting, typically supported by a degree in IT, computer science, or a related field. Hands-on experience with platforms like Cisco Call Manager, Avaya, Genesys, VoIP protocols, and certifications such as CCNA or equivalent are highly valued. Strong communication skills, collaboration, and a proactive problem-solving mindset help engineers excel in team-oriented and dynamic environments. Together, these skills ensure reliable contact center operations, allowing rapid resolution of technical issues and the implementation of robust communication solutions.

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Contact Center Engineer jobs near you
Infographic showing various Contact Center Engineer job openings in the United States as of August 2026, with employment types broken down into 79% Full Time, 17% Part Time, and 4% Contract. Highlights an 74% Physical, 2% Hybrid, and 24% Remote job distribution, with an average salary of $101,752 per year, or $48.9 per hour.

Contact Center Engineer

Tixy Services LLC

Plano, TX • On-site

Other

Posted 8 days ago

Job description

About the Role
We are looking Contact Center as a Service (CCaaS) delivery practice across multiple enterprise accounts. We''re building a bench of hands-on CCaaS / Contact Center Engineers who can design, configure, and integrate contact center platforms - supporting client engagements spanning voice, digital channels, CRM integration, and AI-assisted customer experience.
Required Platform Experience
Candidates must show hands-on configuration/development depth on the following platforms, with 3+ years of combined CCaaS experience:
  • NICE (CXOne) - IVR scripting, ACD routing, WFM/WFO integration, Studio scripting, API-based integrations
  • Genesys (Cloud CX / PureConnect / Engage) - Architect/Composer flows, routing strategies, Genesys Cloud API, orchestration
  • Amazon Connect - Contact flows, Lambda integrations, Lex bots, Connect APIs, CTR/Kinesis data pipelines
Required Integration Experience
This role carries a strong CRM/backend integration component. Candidates should have direct, hands-on experience with:
  • Salesforce - Service Cloud / Salesforce Contact Center integration, CTI adapters, Apex/API-based data sync
  • SAP or other enterprise CRM - case/ticket data integration, customer record sync, backend workflow integration
  • REST API design & consumption - building and consuming RESTful services for CTI, screen-pop, and data exchange between CCaaS platforms and CRM/backend systems
  • Middleware / iPaaS exposure (e.g., MuleSoft, Boomi, or custom integration layers) is a plus
Core Responsibilities
  • Design and configure IVR/ACD call flows, routing logic, and skills-based queuing
  • Build and maintain API integrations between CCaaS platforms and CRM/backend systems (Salesforce, SAP, ServiceNow, custom APIs)
  • Support agent desktop integrations, screen-pop, and CTI configurations
  • Implement reporting/analytics pipelines (real-time and historical) for contact center KPIs
  • Participate in platform migrations (e.g., legacy PBX/ACD to cloud CCaaS)
  • Collaborate with solution architects on use-case design for AI-assisted routing, agent assist, and self-service automation
  • Document configurations, runbooks, and knowledge transfer artifacts for client handoff
Preferred / Nice-to-Have
  • Exposure to conversational AI platforms (Parloa, Google CCAI, Amazon Lex, NLU/NLP tooling)
  • Experience with WFM tools (Verint, NICE WFM, Calabrio)
  • Telephony/SIP trunking and carrier integration background
  • Certifications: NICE CXOne Certified, Genesys Cloud Certified Professional, AWS Certified (Connect/Developer), Salesforce Certified
  • Prior experience in BPO, healthcare, financial services, or retail contact center environments
  • Scripting/dev skills: Python, Node.js, JavaScript, or Java for custom Lambda/API work
Soft Skills / Delivery Fit
  • Comfortable working in a consulting/delivery model - client-facing configuration and documentation
  • Able to work independently against a solution blueprint with minimal day-to-day oversight
  • Strong communication skills for cross-functional coordination with client stakeholders and internal architects

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