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Contact Center Engineer Jobs (NOW HIRING)

Abbott

Senior Contact Center Engineer

Temecula, CA

$114K - $228K/yr

The Opportunity We are seeking a motivated, customer-focused Senior Contact Center Engineer to join our growing Contact Center Services team. In this role, you will support operations, maintenance ...

Abbott

Senior Contact Center Engineer

Alameda, CA · On-site

$114K - $228K/yr

The Opportunity We are seeking a motivated, customer-focused Senior Contact Center Engineer to join our growing Contact Center Services team. In this role, you will support operations, maintenance ...

Cynet Systems

Genesys Contact Center Engineer

Milpitas, CA · On-site

$50 - $56/hr

Detailed technical and practical experience of solution deployments on Genesys PureCloud contact center solution. * Collaborate and define components of Genesys Cloud solutions, from both functional ...

CEDENT

Cloud Contact Center Engineer

Lansing, MI

$56.50 - $75.50/hr

This is a technical lead role working with cross-functional teams and agency business teams to support and implement complex agency contact center solutions. Specifics below: * Confident in a client ...

Procom Services

208029 / Senior Call Center Engineer

Durham, NC · On-site

$101K - $138.70K/yr

Senior Call Center Engineer Job Details Provide expert consultation in one or more areas for the ... Demonstrate expertise in a variety of contact center and call center technologies, practices, and ...

Lee Health

Sr WebEx Contact Center Engineer

Fort Myers, FL · On-site +1

$50.37 - $65.48/hr

As a WebEx Contact Center Senior Engineer at Lee Health, you will play a crucial role in managing and optimizing the WebEx Contact Center and Cisco Unified Communications Manager (CUCM) environments.

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How much do contact center engineer jobs pay per year?

As of Jun 3, 2026, the average yearly pay for contact center engineer in the United States is $101,752.00, according to ZipRecruiter salary data. Most workers in this role earn between $84,000.00 and $116,500.00 per year, depending on experience, location, and employer.

What is a Contact Center Engineer job?

A Contact Center Engineer designs, implements, and manages the technology infrastructure for contact centers, ensuring seamless communication between customers and agents. They work with telephony systems, VoIP, cloud-based contact center solutions, and integrations with CRM platforms. Their role includes troubleshooting issues, optimizing call flows, and maintaining system security and performance. They often collaborate with vendors, IT teams, and business stakeholders to enhance customer service operations.

What are the key skills and qualifications needed to thrive in the Contact Center Engineer position, and why are they important?

To thrive as a Contact Center Engineer, you need expertise in telephony systems, networking, and troubleshooting, typically supported by a degree in IT, computer science, or a related field. Hands-on experience with platforms like Cisco Call Manager, Avaya, Genesys, VoIP protocols, and certifications such as CCNA or equivalent are highly valued. Strong communication skills, collaboration, and a proactive problem-solving mindset help engineers excel in team-oriented and dynamic environments. Together, these skills ensure reliable contact center operations, allowing rapid resolution of technical issues and the implementation of robust communication solutions.

What are some of the typical responsibilities of a Contact Center Engineer on a daily basis?

Contact Center Engineers are responsible for maintaining, configuring, and troubleshooting telephony and call center systems to ensure seamless operation. On a typical day, you may resolve technical issues, implement new features or upgrades, collaborate with IT teams and vendors, and provide support for agents and supervisors. The role often involves monitoring system performance, analyzing call flows, and proactively addressing potential disruptions. You'll work closely with various departments to understand business needs and translate them into technical solutions, making it a dynamic and collaborative position.
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Contact Center Engineer jobs near you

Senior Contact Center Engineer

Abbott

Temecula, CA

$114K - $228K/yr

Full-time

Medical, Life, Retirement

Posted 13 days ago

Abbott rating

7.9

Company rating: 7.9 out of 10

Based on 131 frontline employees who took The Breakroom Quiz

146th of 515 rated manufacturers

Job description

Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines. Our 115,000 colleagues serve people in more than 160 countries.JOB DESCRIPTION:

Working at Abbott

At Abbott, you can do work that matters, grow, and learn, care for yourself and family, be your true self and live a full life. You'll also have access to:

  • Career development with an international company where you can grow the career you dream of .

  • Free medical coverage for employees* via the Health Investment Plan (HIP) PPO

  • An excellent retirement savings plan with high employer contribution

  • Tuition reimbursement, the Freedom 2 Save student debt program and FreeU education benefit - an affordable and convenient path to getting a bachelor's degree.

  • A company recognized as a great place to work in dozens of countries around the world and named one of the most admired companies in the world by Fortune.

  • A company that is recognized as one of the best big companies to work for as well as a best place to work for diversity, working mothers, female executives, and scientists.

The Opportunity

We are seeking a motivated, customer-focused Senior Contact Center Engineer to join our growing Contact Center Services team. In this role, you will support operations, maintenance, and assist with the implementation of the Five9 cloud-based contact center platform. You'll collaborate with team members, business partners, and Five9 to ensure seamless communication experiences across the organization.

What You'll Work On

  • Provide technical support for cloud contact center systems, including troubleshooting, patching, and performance monitoring.

  • Participate in on-call rotation for critical support.

  • Assist in configuring and deploying Five9 cloud-based contact center solutions.

  • Support integration of contact center systems with enterprise tools such as CRMs, IVR, and reporting platforms.

  • Contribute to technical documentation, including system configurations and workflows.

  • Assist in developing training materials and delivering basic training sessions to internal teams.

  • Stay current with emerging trends and best practices in cloud computing and contact center technologies.

Required Qualifications

  • Bachelor's degree in Computer Science, Information Technology, or related field.

  • Basic understanding of cloud platforms and networking concepts.

  • Familiarity with VoIP and telecommunication technologies.

  • Hands-on experience with cloud contact center platforms (Five9 preferred) and integrations with business tools (WFM, IVR, APIs).

  • Experience with SIP trunking and routing.

  • Strong analytical and troubleshooting skills with attention to detail.

  • Effective verbal and written communication skills.

  • Ability to work collaboratively in a team environment and adapt to fast-paced changes.

Preferred Qualifications

  • 7+ years of experience in cloud computing, CCaaS, contact centers, or telecommunication systems.

  • Familiarity with scripting languages (e.g., Python, Bash).

  • Basic experience with APIs and web services.

Learn more about our health and wellness benefits, which provide the security to help you and your family live full lives: www.abbottbenefits.com

Follow your career aspirations to Abbott for diverse opportunities with a company that can help you build your future and live your best life. Abbott is an Equal Opportunity Employer, committed to employee diversity.

Connect with us at www.abbott.com, on Facebook at www.facebook.com/Abbott and on Twitter @AbbottNews and @AbbottGlobal.

The base pay for this position is

$114,000.00 - $228,000.00

In specific locations, the pay range may vary from the range posted.

JOB FAMILY:IT Business Relationship ManagementDIVISION:BTS Business Technology ServicesLOCATION:United States > Alameda : 2601 Harbor Bay ParkwayADDITIONAL LOCATIONS:United States > Richmond : 9201 Arboretum Parkway, United States > Temecula : 41093 County Center DriveWORK SHIFT:StandardTRAVEL:Not specifiedMEDICAL SURVEILLANCE:Not ApplicableSIGNIFICANT WORK ACTIVITIES:Continuous sitting for prolonged periods (more than 2 consecutive hours in an 8 hour day), Keyboard use (greater or equal to 50% of the workday)Abbott is an Equal Opportunity Employer of Minorities/Women/Individuals with Disabilities/Protected Veterans.EEO is the Law link - English: http://webstorage.abbott.com/common/External/EEO_English.pdfEEO is the Law link - Espanol: http://webstorage.abbott.com/common/External/EEO_Spanish.pdf

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