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Contact Center Engineer Jobs (NOW HIRING)

Welltower

$75K - $99K/yr

Lead Contact Center Engineer - Zoom implementation and support experience required WELLTOWER - REIMAGINE REAL ESTATE WITH US At Welltower, we're transforming how the world thinks about senior living ...

RINGCENTRAL

Professional Services Contact Center Engineer

$84K - $112K/yr

About the Role The Professional Services Contact Center Engineer at RingCentral will drive the implementation of RingCX and RingCentral Contact Center (RCCC) functionality within new Contact Center ...

CEDENT

Cloud Contact Center Engineer

Lansing, MI · On-site

$56.50 - $75.50/hr

This is a technical lead role working with cross-functional teams and agency business teams to support and implement complex agency contact center solutions. Specifics below: * Confident in a client ...

Lee Health

Sr WebEx Contact Center Engineer

Fort Myers, FL · On-site +1

$50.37 - $65.48/hr

As a WebEx Contact Center Senior Engineer at Lee Health, you will play a crucial role in managing and optimizing the WebEx Contact Center and Cisco Unified Communications Manager (CUCM) environments.

Lee Health

Sr WebEx Contact Center Engineer

Fort Myers, FL · On-site

$50.37 - $65.48/hr

As a WebEx Contact Center Senior Engineer at Lee Health, you will play a crucial role in managing and optimizing the WebEx Contact Center and Cisco Unified Communications Manager (CUCM) environments.

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Contact Center Engineer information

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How much do contact center engineer jobs pay per year?

As of Sep 10, 2026, the average yearly pay for contact center engineer in the United States is $101,752.00, according to ZipRecruiter salary data. Most workers in this role earn between $84,000.00 and $116,500.00 per year, depending on experience, location, and employer.

What is a contact center engineer?

A Contact Center Engineer designs, implements, and manages the technology infrastructure for contact centers, ensuring seamless communication between customers and agents. They work with telephony systems, VoIP, cloud-based contact center solutions, and integrations with CRM platforms. Their role includes troubleshooting issues, optimizing call flows, and maintaining system security and performance. They often collaborate with vendors, IT teams, and business stakeholders to enhance customer service operations.

What are the typical responsibilities of a contact center engineer?

Contact Center Engineers are responsible for maintaining, configuring, and troubleshooting telephony and call center systems to ensure seamless operation. On a typical day, you may resolve technical issues, implement new features or upgrades, collaborate with IT teams and vendors, and provide support for agents and supervisors. The role often involves monitoring system performance, analyzing call flows, and proactively addressing potential disruptions. You'll work closely with various departments to understand business needs and translate them into technical solutions, making it a dynamic and collaborative position.

What are the key skills and qualifications needed to thrive as a contact center engineer?

To thrive as a Contact Center Engineer, you need expertise in telephony systems, networking, and troubleshooting, typically supported by a degree in IT, computer science, or a related field. Hands-on experience with platforms like Cisco Call Manager, Avaya, Genesys, VoIP protocols, and certifications such as CCNA or equivalent are highly valued. Strong communication skills, collaboration, and a proactive problem-solving mindset help engineers excel in team-oriented and dynamic environments. Together, these skills ensure reliable contact center operations, allowing rapid resolution of technical issues and the implementation of robust communication solutions.

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Contact Center Engineer jobs near you
Infographic showing various Contact Center Engineer job openings in the United States as of September 2026, with employment types broken down into 1% As Needed, 75% Full Time, 18% Part Time, 1% Temporary, and 5% Contract. Highlights an 81% Physical, 2% Hybrid, and 17% Remote job distribution, with an average salary of $101,752 per year, or $48.9 per hour.

WebEx Contact Center Network Engineer

Fort Myers, FL • On-site

Lee Health
Health Care and Social Assistance • 10K+ employees
Learn more about Lee Healthexternal

$37.72 - $49.03/hr

Full-time

Posted 19 days ago

Lee Health rating

7.0

Company rating: 7.0 out of 10

Based on 196 frontline employees who took The Breakroom Quiz

379th of 898 rated healthcare providers

Job description

Location:Education Training and Development Center -12451 Gateway BlvdFort Myers FL 33913

Department: IS Information Technology Svcs

Work Type: Full Time

Shift: Shift 1/ to

Minimum to Midpoint Pay Rate:$37.72 - $49.03 / hour

Position Overview:

As a WebEx Contact Center Engineer at Lee Health, you will play a crucial role in managing and optimizing the WebEx Contact Center and Cisco Unified Communications Manager (CUCM) environments. You will be responsible for ensuring the reliable day-to-day operation of these critical communication platforms and contributing to the efficiency and effectiveness of business operations.

Key Responsibilities:WebEx Contact Center Management:

Oversee day-to-day operations of the WebEx Contact Center to ensure optimal performance and reliability.

Configure and maintain contact center features including call routing, reporting, and system integrations.

Troubleshoot and resolve technical issues related to the WebEx Contact Center platform.

Collaborate with cross-functional teams to enhance and customize contact center functionality to meet business requirements.

Cisco Unified Communications Manager (CUCM):

Manage and maintain the CUCM telephony infrastructure supporting enterprise communications.

Ensure high availability and reliable functionality of CUCM services.

Collaborate with network and IT teams to integrate CUCM with other business systems and applications.

Perform routine operational and maintenance activities within Cisco Unified Communications Manager.

Documentation and Reporting:

Maintain detailed documentation of system configurations, changes, and incident resolutions.

Generate regular reports to monitor system performance and identify improvement opportunities.

Provide insights and recommendations to optimize WebEx Contact Center and CUCM operations.

Technical Support:

Provide technical support and guidance to end users and internal teams to ensure timely issue resolution.

Assist with the development and delivery of training materials and sessions related to contact center and CUCM functionality.

Qualifications:

Associates degree in computer science or related discipline is highly desirable. HS degree required.

2 or more years experience working with network infrastructure.

Desirable credentials: Cisco Certified Support Technician (CCST)

Strong working knowledge of Cisco Unified Communications Manager (CUCM).

Hands-on experience configuring and troubleshooting contact center call routing and reporting.

Familiarity with telephony and VoIP technologies.

Excellent problem-solving, communication, and interpersonal skills.

Ability to work independently and collaboratively in a team environment.

    Strong organizational skills with a high attention to detail.

    What Lee Health employees say

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    About Lee Health

    Sourced by ZipRecruiter

    Lee Health is one of the largest public health systems in the U.S. and one of the largest not-for-profit public health systems in Florida. With 4 acute care hospitals; Lee Memorial, Healthpark Medical Center, Cape Coral Hospital and Gulf Coast Medical Center, two specialty hospitals; Gaisano Children's Hospital and The Rehab Hospital. Lee Physician Group with over 80 practices throughout Southwest Florida, a Regional Cancer Center, seven outpatient centers, three walk-in clinics and two pediatric outpatient facilities. HEALTHGRADES ranks Lee Healths four acute care hospitals in the top 5% in the nation for overall clinical excellence in 2019, 2020, 2021 AND 2022 and is included in America's 250 Best Hospitals

    Industry

    Health care and social assistance

    Company size

    10,000+ Employees

    Headquarters location

    Fort Myers, FL, US

    Year founded

    1916

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