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Contact Center Engineer information

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$38.2K

$99.7K

$134.7K

How much do contact center engineer jobs pay per year?

As of Aug 20, 2026, the average yearly pay for contact center engineer in Minnesota is $99,657.00, according to ZipRecruiter salary data. Most workers in this role earn between $82,300.00 and $114,100.00 per year, depending on experience, location, and employer.

What is a contact center engineer?

A Contact Center Engineer designs, implements, and manages the technology infrastructure for contact centers, ensuring seamless communication between customers and agents. They work with telephony systems, VoIP, cloud-based contact center solutions, and integrations with CRM platforms. Their role includes troubleshooting issues, optimizing call flows, and maintaining system security and performance. They often collaborate with vendors, IT teams, and business stakeholders to enhance customer service operations.

What are the typical responsibilities of a contact center engineer?

Contact Center Engineers are responsible for maintaining, configuring, and troubleshooting telephony and call center systems to ensure seamless operation. On a typical day, you may resolve technical issues, implement new features or upgrades, collaborate with IT teams and vendors, and provide support for agents and supervisors. The role often involves monitoring system performance, analyzing call flows, and proactively addressing potential disruptions. You'll work closely with various departments to understand business needs and translate them into technical solutions, making it a dynamic and collaborative position.

What are the key skills and qualifications needed to thrive as a contact center engineer?

To thrive as a Contact Center Engineer, you need expertise in telephony systems, networking, and troubleshooting, typically supported by a degree in IT, computer science, or a related field. Hands-on experience with platforms like Cisco Call Manager, Avaya, Genesys, VoIP protocols, and certifications such as CCNA or equivalent are highly valued. Strong communication skills, collaboration, and a proactive problem-solving mindset help engineers excel in team-oriented and dynamic environments. Together, these skills ensure reliable contact center operations, allowing rapid resolution of technical issues and the implementation of robust communication solutions.

What are popular job titles related to Contact Center Engineer jobs in Minnesota?

For Contact Center Engineer jobs in Minnesota, the most frequently searched job titles are:

What job categories do people searching Contact Center Engineer jobs in Minnesota look for?

The top searched job categories for Contact Center Engineer jobs in Minnesota are:

Contact Center Engineer jobs near you
Infographic showing various Contact Center Engineer job openings in Minnesota as of August 2026, with employment types broken down into 78% Full Time, 17% Part Time, 4% Contract, and 1% Nights. Highlights an 73% Physical, 3% Hybrid, and 24% Remote job distribution, with an average salary of $99,657 per year, or $47.9 per hour.

AWS Contact Center Engineer

UnitedHealth Group

Eden Prairie, MN • On-site

$72K - $130K/yr

Full-time

Retirement

Re-posted 21 days ago

UnitedHealth Group rating

7.6

Company rating: 7.6 out of 10

Based on 146 frontline employees who took The Breakroom Quiz

190th of 889 rated healthcare providers

Job description

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, and data they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits, and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.
As an AWS Contact Center Engineer / Software Engineer within our Omni Optum routing team, you will play a critical role in supporting our modern migration journey from the legacy Genesys Engage Platform to the AWS Connect Platform. Our team is focused on delivering seamless routing, queuing, and contact flow strategies to ensure exceptional service experiences. You will design, build, and optimize next-generation cloud contact center solutions, leverage cutting-edge AWS capabilities, and integrate backend APIs. This role is ideal for a forward-thinking engineer who is eager to embrace modern tools, automate workflows, and drive strategic innovations in routing platforms.
You will enjoy the flexibility to telecommute* from anywhere within the U.S. as you take on some tough challenges.
Primary Responsibilities:
  • Design, develop, and build robust Amazon Connect contact flows to support modernized contact center operations
  • Architect and implement complex call routing designs, including routing profiles, queues, callbacks, emergency messaging, and dynamic business hours or holiday routing
  • Build, deploy, and maintain backend integration solutions using Python, Node.js, or Java with AWS Lambda functions
  • Use enterprise-approved AI tools to streamline workflows, automate coding tasks, and drive continuous improvement
  • Use version control platforms such as Git, GitHub, or TFS to manage and deploy clean, maintainable, and well-documented code
  • Troubleshoot, debug, and resolve software errors and system issues to ensure high availability and reliability of routing services
  • Collaborate closely with cross-functional teams, architects, and stakeholders to translate functional requirements into scalable technical solutions
  • Evaluate emerging technology trends to inform routing designs, system integrations, and strategic engineering innovations

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear directions on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
Required Qualifications:
  • Bachelor's degree OR 4+ years of software development experience
  • 2+ years of hands-on experience designing, developing, and building Amazon Connect contact flows
  • 2+ years of experience in call routing design, configuration, and implementation, including routing profiles, queues, callbacks, emergency messaging, and dynamic routing
  • 1+ years of experience working with version control systems such as Git, GitHub, or TFS
  • 1+ years of experience or technical familiarity with Genesys contact center environments
  • Demonstrated strong problem-solving, debugging, and system troubleshooting abilities
  • Professional communication skills with experience collaborating across diverse, cross-functional engineering teams

Preferred Qualifications:
  • Knowledge of, or experience with, integrating contact center solutions with backend systems using Application Programming Interfaces (APIs)
  • AWS certifications, such as AWS Certified Developer or AWS Solutions Architect
  • Experience working in an Agile/Scrum development environment
  • Familiarity with AI-assisted software development practices, such as using productivity tools to optimize code quality
  • Programming experience using Python, Node.js, or Java, including developing with AWS Lambda

*All Telecommuters will be required to adhere to UnitedHealth Group's Telecommuter Policy.
Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The salary for this role will range from $72,800 to $130,000 annually based on full-time employment. We comply with all minimum wage laws as applicable.
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Application Deadline: This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.
At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location, and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.
UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.
UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.
#RPO #GREEN

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