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Contact Center Engineer Jobs in Minnesota (NOW HIRING)

Avani Technology Solutions, Inc.

Java Developer

Edina, MN · On-site

$52.75 - $68.25/hr

Prime is in need of a Mid to Senior Level Java Developer to work on their New Client Implementations for their Java based Applications that Contact Center Agents use to Support Member Calls. The ...

Mayo Clinic

Principal Application Analyst

Rochester, MN · On-site

$112K - $164K/yr

Frequently works with contact center platforms and technologies. Daily call list loading ... Qualifications Master's degree in Business Analysis, Business Administration, Engineering, Computer ...

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All JobsContact Center Engineer JobsContact Center Engineer Jobs in Minnesota

Contact Center Engineer information

See Minnesota salary details

$38.2K

$99.7K

$134.7K

How much do contact center engineer jobs pay per year?

As of Aug 21, 2026, the average yearly pay for contact center engineer in Minnesota is $99,657.00, according to ZipRecruiter salary data. Most workers in this role earn between $82,300.00 and $114,100.00 per year, depending on experience, location, and employer.

What is a contact center engineer?

A Contact Center Engineer designs, implements, and manages the technology infrastructure for contact centers, ensuring seamless communication between customers and agents. They work with telephony systems, VoIP, cloud-based contact center solutions, and integrations with CRM platforms. Their role includes troubleshooting issues, optimizing call flows, and maintaining system security and performance. They often collaborate with vendors, IT teams, and business stakeholders to enhance customer service operations.

What are the typical responsibilities of a contact center engineer?

Contact Center Engineers are responsible for maintaining, configuring, and troubleshooting telephony and call center systems to ensure seamless operation. On a typical day, you may resolve technical issues, implement new features or upgrades, collaborate with IT teams and vendors, and provide support for agents and supervisors. The role often involves monitoring system performance, analyzing call flows, and proactively addressing potential disruptions. You'll work closely with various departments to understand business needs and translate them into technical solutions, making it a dynamic and collaborative position.

What are the key skills and qualifications needed to thrive as a contact center engineer?

To thrive as a Contact Center Engineer, you need expertise in telephony systems, networking, and troubleshooting, typically supported by a degree in IT, computer science, or a related field. Hands-on experience with platforms like Cisco Call Manager, Avaya, Genesys, VoIP protocols, and certifications such as CCNA or equivalent are highly valued. Strong communication skills, collaboration, and a proactive problem-solving mindset help engineers excel in team-oriented and dynamic environments. Together, these skills ensure reliable contact center operations, allowing rapid resolution of technical issues and the implementation of robust communication solutions.

What are popular job titles related to Contact Center Engineer jobs in Minnesota?

For Contact Center Engineer jobs in Minnesota, the most frequently searched job titles are:

What job categories do people searching Contact Center Engineer jobs in Minnesota look for?

The top searched job categories for Contact Center Engineer jobs in Minnesota are:

Contact Center Engineer jobs near you
Infographic showing various Contact Center Engineer job openings in Minnesota as of August 2026, with employment types broken down into 78% Full Time, 17% Part Time, 4% Contract, and 1% Nights. Highlights an 73% Physical, 3% Hybrid, and 24% Remote job distribution, with an average salary of $99,657 per year, or $47.9 per hour.

Google GECX Contact Center as a Service Specialist

Minnesota Jobs

Minneapolis, MN • On-site

Other

Posted 5 days ago

Job description

Specialist, Google Cloud Enterprise Customer Experience

Accenture is a premier Google Cloud partner helping organizations modernize data ecosystems, build real-time analytics capabilities, and responsibly scale AI. As part of Accenture Cloud First and the Accenture Google Business Group (AGBG), we deliver solutions leveraging Gemini Enterprise for Customer Experience (GECX) - including Voice AI, BigQuery, Looker, Vertex AI, Gemini Foundation Models, and Gemini Enterprise.

A hands-on Specialist with foundational experience in Google's GECX Solutions — now building deep expertise in Google Cloud Platform (GCP). You are eager to apply technical skills, learn advanced solutions, and support delivery teams in designing and implementing modern GECX solutions for Accenture's clients.

You're comfortable working directly with clients, supporting senior architects, and contributing to end-to-end project execution.

The Work:

Develop and implement Google GECX that aligns with the company's architecture and business goals. Market & Technology Insights: Stay abreast of industry trends, emerging technologies, and competitive dynamics to inform transformation strategies. Identify and leverage new opportunities to drive growth and enhance the value proposition of our GECX solutions.

Key Responsibilities

  • Works in a highly client-facing role to develop and deploy end-to-end delivery lifecycle of complex, global and large-scale Service technology solutions for customer channel solutions.
  • Architects and provides technical recommendations and analysis between GECX product offerings and client's environments.
  • Designs and engineers enterprise-ready AI agents encompassing retrieval, orchestration, policy-based routing, tool invocation, evaluation harnesses, and lifecycle observability
  • Designs, configures and implements GECX CCaaS solutions in client environments and integrates it within client's end-to-end architecture, requirements and technological constraints.
  • Works with software and technology partners to design & deliver Service-focused solutions.
  • Plans and estimates delivery work with an Agile approach, focusing on project milestones, resource planning (both on-shore and off-shore), scope, budget, risk identification and mitigation planning.
  • Manages day-to-day on-shore and off-shore project teams during the project lifecycle.
  • Manages the project ideation, gathering the high-level business requirements, defining the detailed requirements and process into epics and stories.

Travel may be required for this role. The amount of travel will vary from 0 to 100% depending on business need and client requirements.

Here's what you need

  • Minimum of 3 years of experience in technology transformation, with a focus on Conversational AI, CCaaS or cloud-based contact center solutions.
  • Minimum of 3 years of experience with Contact Center technologies and industry best practices, including AI Agent building, CCaaS strategy, migration and implementation on a variety of platforms such as, AWS, Google, Genesys, Avaya, NICE etc.
  • Minimum of 3 years of experience in aligning technology capabilities with contact center benchmarks, quality metrics, agent scorecard etc.
  • Bachelor's degree or equivalent (minimum 12 years) work experience. (If Associate's Degree, must have minimum 6 years work experience)

Bonus points if you have

  • Minimum of 1 years of experience with Google Cloud technologies
  • Minimum 3 years of experience with both Waterfall and Agile SDLC, implementing large, complex technology platforms.
  • Hands-on experience, solutioning and implementing Gemini Enterprise Customer Experience (GECX), including Google CX Agent Studio or CCaaS.
  • Strong understanding how Generative AI is reshaping this industry.
  • Experience in a consulting environment with demonstrated record of continuing responsibilities, creativity, and innovation in a complex global scale program (e.g., multi-country, language, brand, etc.)

Apply