Contact Center Engineer
Plano, TX · On-site
We''re building a bench of hands-on CCaaS / Contact Center Engineers who can design, configure, and integrate contact center platforms - supporting client engagements spanning voice, digital channels ...
Contact Center Engineer
Plano, TX · On-site
We''re building a bench of hands-on CCaaS / Contact Center Engineers who can design, configure, and integrate contact center platforms - supporting client engagements spanning voice, digital channels ...
Three Contact Center Engineer's - AWS Connect Location: Sacramento , CA HYBRID need candidate with old linkedlin.. 2019-2020-2021 will workable Overview: We are seeking experienced Contact Center ...
Quick apply
Three Contact Center Engineer's - AWS Connect Location: Sacramento , CA HYBRID need candidate with old linkedlin.. 2019-2020-2021 will workable Overview: We are seeking experienced Contact Center ...
Contact Center Engineer II
$41.64 - $64.54/hr
Medical
Dental
Vision
Retirement
PTO
Contact Center Engineer II * Location: Warrenville, IL * Full Time * Hours: Monday-Friday, 8:00am - 4:30pm * Hybrid Position * Local travel to other corporate sites will be required as needed. Job ...
Contact Center Engineer II
$41.64 - $64.54/hr
Medical
Dental
Vision
Retirement
PTO
Contact Center Engineer II * Location: Warrenville, IL * Full Time * Hours: Monday-Friday, 8:00am - 4:30pm * Hybrid Position * Local travel to other corporate sites will be required as needed. Job ...
Cloud Contact Center Engineer
Lansing, MI · On-site
$56.50 - $75.50/hr
Cloud Contact Center Engineer Location: Lansing MI- Hybrid role Duration: 6-12 months Job Duties and Responsibilities: This is a technical lead role working with cross-functional teams and agency ...
Cloud Contact Center Engineer
Lansing, MI · On-site
$56.50 - $75.50/hr
Cloud Contact Center Engineer Location: Lansing MI- Hybrid role Duration: 6-12 months Job Duties and Responsibilities: This is a technical lead role working with cross-functional teams and agency ...
Contact Center Engineer II
Warrenville, IL · On-site
$41.64 - $64.54/hr
Medical
Dental
Vision
Retirement
PTO
Contact Center Engineer II * Location: Warrenville, IL * Full Time * Hours: Monday-Friday, 8:00am - 4:30pm * Hybrid Position * Local travel to other corporate sites will be required as needed. Job ...
Contact Center Engineer II
Warrenville, IL · On-site
$41.64 - $64.54/hr
Medical
Dental
Vision
Retirement
PTO
Contact Center Engineer II * Location: Warrenville, IL * Full Time * Hours: Monday-Friday, 8:00am - 4:30pm * Hybrid Position * Local travel to other corporate sites will be required as needed. Job ...
Contact Center Engineer II
Warrenville, IL · On-site
$41.64 - $64.54/hr
Medical
Dental
Vision
Retirement
PTO
Contact Center Engineer II * Location: Warrenville, IL * Full Time * Hours: Monday-Friday, 8:00am - 4:30pm * Hybrid Position * Local travel to other corporate sites will be required as needed. Job ...
Contact Center Engineer II
Warrenville, IL · On-site
$41.64 - $64.54/hr
Medical
Dental
Vision
Retirement
PTO
Contact Center Engineer II * Location: Warrenville, IL * Full Time * Hours: Monday-Friday, 8:00am - 4:30pm * Hybrid Position * Local travel to other corporate sites will be required as needed. Job ...
Contact Center Engineer II
$41.64 - $64.54/hr
Medical
Dental
Vision
Retirement
PTO
Contact Center Engineer II * Location: Warrenville, IL * Full Time * Hours: Monday-Friday, 8:00am - 4:30pm * Hybrid Position * Local travel to other corporate sites will be required as needed. Job ...
Contact Center Engineer II
$41.64 - $64.54/hr
Medical
Dental
Vision
Retirement
PTO
Contact Center Engineer II * Location: Warrenville, IL * Full Time * Hours: Monday-Friday, 8:00am - 4:30pm * Hybrid Position * Local travel to other corporate sites will be required as needed. Job ...
Contact Center Engineer II
$41.64 - $64.54/hr
Medical
Dental
Vision
Retirement
PTO
Contact Center Engineer II * Location: Warrenville, IL * Full Time * Hours: Monday-Friday, 8:00am - 4:30pm * Hybrid Position * Local travel to other corporate sites will be required as needed. Job ...
Contact Center Engineer II
$41.64 - $64.54/hr
Medical
Dental
Vision
Retirement
PTO
Contact Center Engineer II * Location: Warrenville, IL * Full Time * Hours: Monday-Friday, 8:00am - 4:30pm * Hybrid Position * Local travel to other corporate sites will be required as needed. Job ...
AI/ML Contact Center Engineer
Phoenix, AZ · On-site
Hi, AI/ML Contact Center Engineer (Python/Java) - Multiple Openings Duration: 12+ Months Contract Phoenix, AZ Charlotte, NC Sunrise, FL Required Skills We are seeking experienced Software Engineers ...
Quick apply
AI/ML Contact Center Engineer
Phoenix, AZ · On-site
Hi, AI/ML Contact Center Engineer (Python/Java) - Multiple Openings Duration: 12+ Months Contract Phoenix, AZ Charlotte, NC Sunrise, FL Required Skills We are seeking experienced Software Engineers ...
Contact Center Engineer
New York, NY · On-site
$50 - $65/hr
Contact Center Support Engineer - Five9 Location: New York, NY (Hybrid - 2 Days Onsite) Duration: Contract-to-Hire Overview Join a dynamic support team responsible for maintaining and optimizing a ...
Quick apply
Contact Center Engineer
New York, NY · On-site
$50 - $65/hr
Contact Center Support Engineer - Five9 Location: New York, NY (Hybrid - 2 Days Onsite) Duration: Contract-to-Hire Overview Join a dynamic support team responsible for maintaining and optimizing a ...
Contact Center Engineer ( AI/ML ) Location: Phoenix, AZ, Charlotte, NC, and Sunrise, FL (On-site 5 days a week ) Duration: 12+ Months Contract Required Skills We are seeking experienced Software ...
Quick apply
Contact Center Engineer ( AI/ML ) Location: Phoenix, AZ, Charlotte, NC, and Sunrise, FL (On-site 5 days a week ) Duration: 12+ Months Contract Required Skills We are seeking experienced Software ...
Genesys Contact Center Engineer
Washington, DC · Remote
$58.25 - $78/hr
We are seeking a Part-time Genesys Contact Center Engineer to support the configuration, maintenance, and optimization of Genesys Cloud Contact Center solutions. This role is ideal for a self ...
Genesys Contact Center Engineer
Washington, DC · Remote
$58.25 - $78/hr
We are seeking a Part-time Genesys Contact Center Engineer to support the configuration, maintenance, and optimization of Genesys Cloud Contact Center solutions. This role is ideal for a self ...
Sr. Five9 Contact Center Engineer
Columbus, OH · On-site +1
$115K - $130K/yr
Position Summary We are seeking a highly skilled Sr. Five9 Contact Center Engineer to lead the design, implementation, optimization, and support of enterprise cloud contact center solutions. The ...
Sr. Five9 Contact Center Engineer
Columbus, OH · On-site +1
$115K - $130K/yr
Position Summary We are seeking a highly skilled Sr. Five9 Contact Center Engineer to lead the design, implementation, optimization, and support of enterprise cloud contact center solutions. The ...
Sr. Five9 Contact Center Engineer
Columbus, OH · On-site
$115K - $130K/yr
Position Summary We are seeking a highly skilled Sr. Five9 Contact Center Engineer to lead the design, implementation, optimization, and support of enterprise cloud contact center solutions. The ...
Quick apply
Sr. Five9 Contact Center Engineer
Columbus, OH · On-site
$115K - $130K/yr
Position Summary We are seeking a highly skilled Sr. Five9 Contact Center Engineer to lead the design, implementation, optimization, and support of enterprise cloud contact center solutions. The ...
Sr. Five9 Contact Center Engineer
Columbus, OH · On-site
$115K - $130K/yr
Position Summary We are seeking a highly skilled Sr. Five9 Contact Center Engineer to lead the design, implementation, optimization, and support of enterprise cloud contact center solutions. The ...
Sr. Five9 Contact Center Engineer
Columbus, OH · On-site
$115K - $130K/yr
Position Summary We are seeking a highly skilled Sr. Five9 Contact Center Engineer to lead the design, implementation, optimization, and support of enterprise cloud contact center solutions. The ...
Genesys Contact Center Engineer
Washington, DC · On-site
$58.25 - $78/hr
We are seeking a Part-time Genesys Contact Center Engineer to support the configuration, maintenance, and optimization of Genesys Cloud Contact Center solutions. This role is ideal for a self ...
Genesys Contact Center Engineer
Washington, DC · On-site
$58.25 - $78/hr
We are seeking a Part-time Genesys Contact Center Engineer to support the configuration, maintenance, and optimization of Genesys Cloud Contact Center solutions. This role is ideal for a self ...
Contact Center Engineer
Charlotte, NC · On-site
Review requirements and evaluate impacts to existing Contact Center and Voice environments. * Create and maintain engineering standards, build guides, operational procedures, and technical ...
Contact Center Engineer
Charlotte, NC · On-site
Review requirements and evaluate impacts to existing Contact Center and Voice environments. * Create and maintain engineering standards, build guides, operational procedures, and technical ...
* Need someone deep in WebX, Cisco, Contact center in cloud. * No admin, wants someone who can build a solution, implement it, very little oversight * Self-starter, someone who can speak with ...
Quick apply
* Need someone deep in WebX, Cisco, Contact center in cloud. * No admin, wants someone who can build a solution, implement it, very little oversight * Self-starter, someone who can speak with ...
Contact Center Engineer - Amazon Connect
Parsippany, NJ · On-site
$90K - $120K/yr
We are looking for a Contact Center Engineer who can help us build, scale, and optimize intelligent customer support platforms using Amazon Connect. Role Overview As a Contact Center Engineer, you ...
Quick apply
Contact Center Engineer - Amazon Connect
Parsippany, NJ · On-site
$90K - $120K/yr
We are looking for a Contact Center Engineer who can help us build, scale, and optimize intelligent customer support platforms using Amazon Connect. Role Overview As a Contact Center Engineer, you ...
AWS Contact Center Engineer
Eden Prairie, MN · On-site
$72K - $130K/yr
Retirement
As an AWS Contact Center Engineer / Software Engineer within our Omni Optum routing team, you will play a critical role in supporting our modern migration journey from the legacy Genesys Engage ...
AWS Contact Center Engineer
Eden Prairie, MN · On-site
$72K - $130K/yr
Retirement
As an AWS Contact Center Engineer / Software Engineer within our Omni Optum routing team, you will play a critical role in supporting our modern migration journey from the legacy Genesys Engage ...
Summer Contact Center Engineer information
What is the difference between Summer Contact Center Engineer vs Contact Center Technician?
| Aspect | Summer Contact Center Engineer | Contact Center Technician |
|---|---|---|
| Required Credentials | Typically a related degree or coursework in communications, IT, or engineering; certifications vary | Similar credentials, often with technical certifications in networking or customer support |
| Work Environment | Temporary summer role in call centers, tech support, or customer service environments | Full-time or part-time technical support roles in contact centers or IT departments |
| Employer & Industry Usage | Used by companies during summer to support customer service and technical needs | Commonly employed in contact centers, tech support firms, and IT service providers |
The Summer Contact Center Engineer and Contact Center Technician roles share similar credentials and work environments, often involving technical support in customer service settings. The main difference is that the Summer Contact Center Engineer is a temporary summer position focused on engineering or technical support tasks, while the Contact Center Technician is a more permanent role providing ongoing technical assistance in contact centers.
More about Summer Contact Center Engineer jobs
What cities are hiring for Summer Contact Center Engineer jobs?
Cities with the most Summer Contact Center Engineer job openings:
What are the most commonly searched types of Contact Center Engineer jobs?
The most popular types of Contact Center Engineer jobs are:
What states have the most Summer Contact Center Engineer jobs?
States with the most job openings for Summer Contact Center Engineer jobs include:
What job categories do people searching Summer Contact Center Engineer jobs look for?
The top searched job categories for Summer Contact Center Engineer jobs are:
Other
Posted 5 days ago
Job description
About the Role
We are looking Contact Center as a Service (CCaaS) delivery practice across multiple enterprise accounts. We''re building a bench of hands-on CCaaS / Contact Center Engineers who can design, configure, and integrate contact center platforms - supporting client engagements spanning voice, digital channels, CRM integration, and AI-assisted customer experience.
Required Platform Experience
Candidates must show hands-on configuration/development depth on the following platforms, with 3+ years of combined CCaaS experience:
- NICE (CXOne) - IVR scripting, ACD routing, WFM/WFO integration, Studio scripting, API-based integrations
- Genesys (Cloud CX / PureConnect / Engage) - Architect/Composer flows, routing strategies, Genesys Cloud API, orchestration
- Amazon Connect - Contact flows, Lambda integrations, Lex bots, Connect APIs, CTR/Kinesis data pipelines
Required Integration Experience
This role carries a strong CRM/backend integration component. Candidates should have direct, hands-on experience with:
- Salesforce - Service Cloud / Salesforce Contact Center integration, CTI adapters, Apex/API-based data sync
- SAP or other enterprise CRM - case/ticket data integration, customer record sync, backend workflow integration
- REST API design & consumption - building and consuming RESTful services for CTI, screen-pop, and data exchange between CCaaS platforms and CRM/backend systems
- Middleware / iPaaS exposure (e.g., MuleSoft, Boomi, or custom integration layers) is a plus
Core Responsibilities
- Design and configure IVR/ACD call flows, routing logic, and skills-based queuing
- Build and maintain API integrations between CCaaS platforms and CRM/backend systems (Salesforce, SAP, ServiceNow, custom APIs)
- Support agent desktop integrations, screen-pop, and CTI configurations
- Implement reporting/analytics pipelines (real-time and historical) for contact center KPIs
- Participate in platform migrations (e.g., legacy PBX/ACD to cloud CCaaS)
- Collaborate with solution architects on use-case design for AI-assisted routing, agent assist, and self-service automation
- Document configurations, runbooks, and knowledge transfer artifacts for client handoff
Preferred / Nice-to-Have
- Exposure to conversational AI platforms (Parloa, Google CCAI, Amazon Lex, NLU/NLP tooling)
- Experience with WFM tools (Verint, NICE WFM, Calabrio)
- Telephony/SIP trunking and carrier integration background
- Certifications: NICE CXOne Certified, Genesys Cloud Certified Professional, AWS Certified (Connect/Developer), Salesforce Certified
- Prior experience in BPO, healthcare, financial services, or retail contact center environments
- Scripting/dev skills: Python, Node.js, JavaScript, or Java for custom Lambda/API work
Soft Skills / Delivery Fit
- Comfortable working in a consulting/delivery model - client-facing configuration and documentation
- Able to work independently against a solution blueprint with minimal day-to-day oversight
- Strong communication skills for cross-functional coordination with client stakeholders and internal architects