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Summer Contact Center Engineer Jobs (NOW HIRING)

Welltower

$75K - $99K/yr

Lead Contact Center Engineer - Zoom implementation and support experience required WELLTOWER - REIMAGINE REAL ESTATE WITH US At Welltower, we're transforming how the world thinks about senior living ...

RINGCENTRAL

Professional Services Contact Center Engineer

$84K - $112K/yr

About the Role The Professional Services Contact Center Engineer at RingCentral will drive the implementation of RingCX and RingCentral Contact Center (RCCC) functionality within new Contact Center ...

CEDENT

Cloud Contact Center Engineer

Lansing, MI · On-site

$56.50 - $75.50/hr

This is a technical lead role working with cross-functional teams and agency business teams to support and implement complex agency contact center solutions. Specifics below: * Confident in a client ...

Lee Health

Sr WebEx Contact Center Engineer

Fort Myers, FL · On-site +1

$50.37 - $65.48/hr

As a WebEx Contact Center Senior Engineer at Lee Health, you will play a crucial role in managing and optimizing the WebEx Contact Center and Cisco Unified Communications Manager (CUCM) environments.

Lee Health

Sr WebEx Contact Center Engineer

Fort Myers, FL · On-site

$50.37 - $65.48/hr

As a WebEx Contact Center Senior Engineer at Lee Health, you will play a crucial role in managing and optimizing the WebEx Contact Center and Cisco Unified Communications Manager (CUCM) environments.

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Summer Contact Center Engineer information

What is the difference between Summer Contact Center Engineer vs Contact Center Technician?

AspectSummer Contact Center EngineerContact Center Technician
Required CredentialsTypically a related degree or coursework in communications, IT, or engineering; certifications varySimilar credentials, often with technical certifications in networking or customer support
Work EnvironmentTemporary summer role in call centers, tech support, or customer service environmentsFull-time or part-time technical support roles in contact centers or IT departments
Employer & Industry UsageUsed by companies during summer to support customer service and technical needsCommonly employed in contact centers, tech support firms, and IT service providers

The Summer Contact Center Engineer and Contact Center Technician roles share similar credentials and work environments, often involving technical support in customer service settings. The main difference is that the Summer Contact Center Engineer is a temporary summer position focused on engineering or technical support tasks, while the Contact Center Technician is a more permanent role providing ongoing technical assistance in contact centers.

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What are the most commonly searched types of Contact Center Engineer jobs?

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What states have the most Summer Contact Center Engineer jobs?

States with the most job openings for Summer Contact Center Engineer jobs include:

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For Summer Contact Center Engineer jobs, the most frequently searched job titles are:

Summer Contact Center Engineer jobs near you
Infographic showing various Summer Contact Center Engineer job openings in the United States as of August 2026, with employment types broken down into 79% Full Time, 16% Part Time, and 5% Contract. Highlights an 73% Physical, 2% Hybrid, and 25% Remote job distribution.

WebEx Contact Center Network Engineer

Fort Myers, FL • On-site

Lee Health
Health Care and Social Assistance • 10K+ employees
Learn more about Lee Healthexternal

$37.72 - $49.03/hr

Full-time

Posted 20 days ago

Lee Health rating

7.0

Company rating: 7.0 out of 10

Based on 196 frontline employees who took The Breakroom Quiz

Job description

Location:Education Training and Development Center -12451 Gateway BlvdFort Myers FL 33913

Department: IS Information Technology Svcs

Work Type: Full Time

Shift: Shift 1/ to

Minimum to Midpoint Pay Rate:$37.72 - $49.03 / hour

Position Overview:

As a WebEx Contact Center Engineer at Lee Health, you will play a crucial role in managing and optimizing the WebEx Contact Center and Cisco Unified Communications Manager (CUCM) environments. You will be responsible for ensuring the reliable day-to-day operation of these critical communication platforms and contributing to the efficiency and effectiveness of business operations.

Key Responsibilities:WebEx Contact Center Management:

Oversee day-to-day operations of the WebEx Contact Center to ensure optimal performance and reliability.

Configure and maintain contact center features including call routing, reporting, and system integrations.

Troubleshoot and resolve technical issues related to the WebEx Contact Center platform.

Collaborate with cross-functional teams to enhance and customize contact center functionality to meet business requirements.

Cisco Unified Communications Manager (CUCM):

Manage and maintain the CUCM telephony infrastructure supporting enterprise communications.

Ensure high availability and reliable functionality of CUCM services.

Collaborate with network and IT teams to integrate CUCM with other business systems and applications.

Perform routine operational and maintenance activities within Cisco Unified Communications Manager.

Documentation and Reporting:

Maintain detailed documentation of system configurations, changes, and incident resolutions.

Generate regular reports to monitor system performance and identify improvement opportunities.

Provide insights and recommendations to optimize WebEx Contact Center and CUCM operations.

Technical Support:

Provide technical support and guidance to end users and internal teams to ensure timely issue resolution.

Assist with the development and delivery of training materials and sessions related to contact center and CUCM functionality.

Qualifications:

Associates degree in computer science or related discipline is highly desirable. HS degree required.

2 or more years experience working with network infrastructure.

Desirable credentials: Cisco Certified Support Technician (CCST)

Strong working knowledge of Cisco Unified Communications Manager (CUCM).

Hands-on experience configuring and troubleshooting contact center call routing and reporting.

Familiarity with telephony and VoIP technologies.

Excellent problem-solving, communication, and interpersonal skills.

Ability to work independently and collaboratively in a team environment.

    Strong organizational skills with a high attention to detail.

    What Lee Health employees say

    Pay

    Benefits

    Hours and flexibility

    Workplace

    Get the full story on Breakroom

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    About Lee Health

    Sourced by ZipRecruiter

    Lee Health is one of the largest public health systems in the U.S. and one of the largest not-for-profit public health systems in Florida. With 4 acute care hospitals; Lee Memorial, Healthpark Medical Center, Cape Coral Hospital and Gulf Coast Medical Center, two specialty hospitals; Gaisano Children's Hospital and The Rehab Hospital. Lee Physician Group with over 80 practices throughout Southwest Florida, a Regional Cancer Center, seven outpatient centers, three walk-in clinics and two pediatric outpatient facilities. HEALTHGRADES ranks Lee Healths four acute care hospitals in the top 5% in the nation for overall clinical excellence in 2019, 2020, 2021 AND 2022 and is included in America's 250 Best Hospitals

    Industry

    Health care and social assistance

    Company size

    10,000+ Employees

    Headquarters location

    Fort Myers, FL, US

    Year founded

    1916

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