Durham, NC · On-site
Genesys Call Center Engineer Job Details The Contact Center Engineer is accountable for the strategy, planning, design, project execution, and overall health of the IT infrastructure systems. This ...
Durham, NC · On-site
Genesys Call Center Engineer Job Details The Contact Center Engineer is accountable for the strategy, planning, design, project execution, and overall health of the IT infrastructure systems. This ...
Jersey City, NJ · On-site
$59.75 - $69.75/hr
job summary: - Lead implementation and configuration of Avaya Contact Center solutions based on approved engineering designs. - Partner with program delivery teams to develop timelines, milestones ...
New
Jersey City, NJ · On-site
$59.75 - $69.75/hr
job summary: - Lead implementation and configuration of Avaya Contact Center solutions based on approved engineering designs. - Partner with program delivery teams to develop timelines, milestones ...
New
The Contact Center Engineer II is a mid-level position responsible for performing routine to moderately complex maintenance, support, and development of contact center systems at local and cloud ...
The Contact Center Engineer II is a mid-level position responsible for performing routine to moderately complex maintenance, support, and development of contact center systems at local and cloud ...
Uc Voice & Contact Center Engineer The Maven Groups' multi-national manufacture is adding a UC Voice & Contact Center Engineer to its US office in Ohio. While no relocation can be provided for this ...
Uc Voice & Contact Center Engineer The Maven Groups' multi-national manufacture is adding a UC Voice & Contact Center Engineer to its US office in Ohio. While no relocation can be provided for this ...
Intermediate programming skills: Python, Powershell, SQL, APIs preferred Experience * 2-4 years of experience in designing, developing, deploying, and maintaining contact center solutions required
Intermediate programming skills: Python, Powershell, SQL, APIs preferred Experience * 2-4 years of experience in designing, developing, deploying, and maintaining contact center solutions required
Lansing, MI · On-site
$56.50 - $75.50/hr
This is a technical lead role working with cross-functional teams and agency business teams to support and implement complex agency contact center solutions. Specifics below: * Confident in a client ...
Lansing, MI · On-site
$56.50 - $75.50/hr
This is a technical lead role working with cross-functional teams and agency business teams to support and implement complex agency contact center solutions. Specifics below: * Confident in a client ...
$101K - $138K/yr
Senior Call Center Engineer Job Details Provide expert consultation in one or more areas for the ... Demonstrate expertise in a variety of contact center and call center technologies, practices, and ...
$101K - $138K/yr
Senior Call Center Engineer Job Details Provide expert consultation in one or more areas for the ... Demonstrate expertise in a variety of contact center and call center technologies, practices, and ...
Fort Myers, FL · On-site +1
$50.37 - $65.48/hr
As a WebEx Contact Center Senior Engineer at Lee Health, you will play a crucial role in managing and optimizing the WebEx Contact Center and Cisco Unified Communications Manager (CUCM) environments.
Fort Myers, FL · On-site +1
$50.37 - $65.48/hr
As a WebEx Contact Center Senior Engineer at Lee Health, you will play a crucial role in managing and optimizing the WebEx Contact Center and Cisco Unified Communications Manager (CUCM) environments.
$50.37 - $65.48/hr
As a WebEx Contact Center Senior Engineer at Lee Health, you will play a crucial role in managing and optimizing the WebEx Contact Center and Cisco Unified Communications Manager (CUCM) environments.
$50.37 - $65.48/hr
As a WebEx Contact Center Senior Engineer at Lee Health, you will play a crucial role in managing and optimizing the WebEx Contact Center and Cisco Unified Communications Manager (CUCM) environments.
Norcross, GA · On-site
$52.25 - $69.75/hr
USAN is seeking a Cloud/Contact Center Engineer to join our solutions team. As a team member, you would be primarily responsible for the configuration/integration and implementation of solutions ...
Norcross, GA · On-site
$52.25 - $69.75/hr
USAN is seeking a Cloud/Contact Center Engineer to join our solutions team. As a team member, you would be primarily responsible for the configuration/integration and implementation of solutions ...
Norcross, GA · On-site
$52.25 - $69.75/hr
USAN is seeking a Cloud/Contact Center Engineer to join our solutions team. As a team member, you would be primarily responsible for the configuration/integration and implementation of solutions ...
Quick apply
Norcross, GA · On-site
$52.25 - $69.75/hr
USAN is seeking a Cloud/Contact Center Engineer to join our solutions team. As a team member, you would be primarily responsible for the configuration/integration and implementation of solutions ...
Norcross, GA · On-site
$52.25 - $69.75/hr
USAN is seeking a Cloud/Contact Center Engineer to join our solutions team. As a team member, you would be primarily responsible for the configuration/integration and implementation of solutions ...
Quick apply
Norcross, GA · On-site
$52.25 - $69.75/hr
USAN is seeking a Cloud/Contact Center Engineer to join our solutions team. As a team member, you would be primarily responsible for the configuration/integration and implementation of solutions ...
$52.25 - $69.75/hr
USAN is seeking a Cloud/Contact Center Engineer to join our solutions team. As a team member, you would be primarily responsible for the configuration/integration and implementation of solutions ...
$52.25 - $69.75/hr
USAN is seeking a Cloud/Contact Center Engineer to join our solutions team. As a team member, you would be primarily responsible for the configuration/integration and implementation of solutions ...
The Contact Center Developer designs, builds, and supports contact center solutions that improve customer and agent experiences across voice and digital channels. This role partners with business and ...
The Contact Center Developer designs, builds, and supports contact center solutions that improve customer and agent experiences across voice and digital channels. This role partners with business and ...
Mclean, VA · On-site
$56 - $73.75/hr
Senior Contact Center Developer As a senior Contact Center Developer, you will be responsible for the analysis, design, development, and test of complex Self-Service applications using Genesys Cloud ...
Mclean, VA · On-site
$56 - $73.75/hr
Senior Contact Center Developer As a senior Contact Center Developer, you will be responsible for the analysis, design, development, and test of complex Self-Service applications using Genesys Cloud ...
$55.75 - $73.75/hr
Senior Contact Center Developer As a senior Contact Center Developer, you will be responsible for the analysis, design, development, and testing of complex Self-Service applications using Genesys ...
$55.75 - $73.75/hr
Senior Contact Center Developer As a senior Contact Center Developer, you will be responsible for the analysis, design, development, and testing of complex Self-Service applications using Genesys ...
What you'll bring * 5+ years of experience in a Contact Center, CCaaS, or CX technology role such as Solution Architect, Pre-Sales Engineer, Contact Center Engineer, CX Consultant, or similar.
Quick apply
What you'll bring * 5+ years of experience in a Contact Center, CCaaS, or CX technology role such as Solution Architect, Pre-Sales Engineer, Contact Center Engineer, CX Consultant, or similar.
Charlotte, NC · On-site
Contact Center Consultant Immediate need for a Contact Center Consultant for a position in the IT ... Working with Business owners, developers and IT Team to collect the requirements. * Work with ...
Charlotte, NC · On-site
Contact Center Consultant Immediate need for a Contact Center Consultant for a position in the IT ... Working with Business owners, developers and IT Team to collect the requirements. * Work with ...
What you'll bring * 5+ years of experience in a Contact Center, CCaaS, or CX technology role such as Solution Architect, Pre-Sales Engineer, Contact Center Engineer, CX Consultant, or similar.
What you'll bring * 5+ years of experience in a Contact Center, CCaaS, or CX technology role such as Solution Architect, Pre-Sales Engineer, Contact Center Engineer, CX Consultant, or similar.
Charlotte, NC · On-site
Contact Center Consultant Immediate need for a Contact Center Consultant for a position in the IT ... Working with Business owners, developers and IT Team to collect the requirements. * Work with ...
Charlotte, NC · On-site
Contact Center Consultant Immediate need for a Contact Center Consultant for a position in the IT ... Working with Business owners, developers and IT Team to collect the requirements. * Work with ...
| Aspect | Summer Contact Center Engineer | Contact Center Technician |
|---|---|---|
| Required Credentials | Typically a related degree or coursework in communications, IT, or engineering; certifications vary | Similar credentials, often with technical certifications in networking or customer support |
| Work Environment | Temporary summer role in call centers, tech support, or customer service environments | Full-time or part-time technical support roles in contact centers or IT departments |
| Employer & Industry Usage | Used by companies during summer to support customer service and technical needs | Commonly employed in contact centers, tech support firms, and IT service providers |
The Summer Contact Center Engineer and Contact Center Technician roles share similar credentials and work environments, often involving technical support in customer service settings. The main difference is that the Summer Contact Center Engineer is a temporary summer position focused on engineering or technical support tasks, while the Contact Center Technician is a more permanent role providing ongoing technical assistance in contact centers.
Cities with the most Summer Contact Center Engineer job openings:
The most popular types of Contact Center Engineer jobs are:
States with the most job openings for Summer Contact Center Engineer jobs include:
The top searched job categories for Summer Contact Center Engineer jobs are:
Contractor
Re-posted 23 days ago
Procom is a leading provider of professional IT services and staffing to businesses and governments in Canada.
With revenues over $500 million, the Branham Group has recognized Procom as the 3rd largest professional services firm in Canada and is now the largest "Canadian-Owned" IT staffing/consulting company.
Procom's areas of staffing expertise include:
Application Development
Project Management
Quality Assurance
Business/Systems Analysis
Datawarehouse & Business Intelligence
Infrastructure & Network Services
Risk Management & Compliance
Business Continuity & Disaster Recovery
Security & Privacy
Specialties Contract Staffing (Staff Augmentation)
Permanent Placement (Staff Augmentation)
ICAP (Contractor Payroll)
Flextrack (Vendor Management System)
Genesys Call Center Engineer
On behalf of our client, Procom Services is searching for a Genesys Call Center Engineer for a contract opportunity in Durham, NC.
Genesys Call Center Engineer Job Details
The Contact Center Engineer is accountable for the strategy, planning, design, project execution, and overall health of the IT infrastructure systems. This role leads operational and project support for the delivery and operations team that provides a managed service for telephony and contact centers technologies.
Genesys Call Center Engineer Mandatory Skills
Professional knowledge and experience in the design, configuration and implementation of Genesys 8.x Framework, URS, Tserver, Datamart, Infomart, Contact Center Analyzer, Call Concentrator, Stat Server, Genesys high availability architecture, Multi Channel Routing (MCR), Web Chat, Email Routing, GPlus Adapter for Siebel.
In-depth knowledge and experience with Avaya ACD(EAS), IVR, CMS, CentreVu, Vectoring deployed on Avaya's Communication Manager platform, AT&T Route IT, Toll free routing with advanced features.
Experience with call center (ACD & Vectoring), workforce management, IVR, CTI, speech recognition, quality monitoring, skills, Intelligent Call Routing, IXC/LEC routing methodologies and experience with Avaya, or Genesys telephony systems related to contact center applications are preferred.
Experience with Nuance, SpeechWorks, or ScanSoft speech application design and/or development experience desirable, but not mandatory.
Experience with Siebel CRM integration, VXML programming or SQL/Oracle query languages a plus.
Detailed understanding of enterprise system interactions and integrations
Genesys 7 or 8 GCP-CIV or Genesys GCP-DIV or Genesys GCP-CVE, Avaya ACS Design-Contact Center or Cisco CCNA certifications or above a plus
Strong understanding of networking technologies including; TCP/IP, DHCP, TFTP, VLAN, QoS, VoIP,
Understanding of IP addressing schemes and VLAN designs.
Experience with configuration and implementation of data switches and routers; knowledge of Cisco a plus.
Ability to analyze end-to-end TCP/IP protocol trace to identify network connectivity issues is a strong plus
Experience with such diagnostic tools as Ethereal, PC Anywhere, and NetIQ.
Proficiency in downloading software, firmware, updates and patches to communications products;
Overall knowledge of Avaya S8xxx platform and Communication Manager is highly desirable; Avaya
Familiarity with PC-based apps a plus (i.e.: IP Softphone, IP Agent, Softconsole)
Genesys Call Center Engineer Start Date
ASAP
Genesys Call Center Engineer Assignment Length
6 Months
All your information will be kept confidential according to EEO guidelines. Please send your resume in Word format only.
