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Cisco Contact Center Engineer Jobs (NOW HIRING)

Cisco

Software Engineering Technical Leader

Boxborough, MA · On-site +1

$163K - $234K/yr

Your Impact As a Tier 3 Escalation Engineer, you'll be the go-to technical resource for the hardest Cisco Contact Center Enterprise issues - voice routing, IVR, Finesse, CUIC, CVP, ICM, and the ...

Ampcus Inc

Webex Contact Center Enterprise Engineer

They are seeking a Webex Contact Center Enterprise Engineer responsible for designing, implementing, and managing Cisco's cloud-based contact center solutions to ensure seamless omnichannel customer ...

One IT Corp

VoIP Engineer IV - Cisco

Seattle, WA · On-site

VoIP Engineer IV Duration: 6 months contract-to-hire Location: Seattle, WA ***Onsite 2-3 days per ... Cisco Contact Center Platforms: Expertise with Unified Contact Center Express, Webex Contact Center ...

Lee Health

Sr WebEx Contact Center Engineer

Fort Myers, FL · On-site +1

$50.37 - $65.48/hr

As a WebEx Contact Center Senior Engineer at Lee Health, you will play a crucial role in managing and optimizing the WebEx Contact Center and Cisco Unified Communications Manager (CUCM) environments.

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How much do cisco contact center engineer jobs pay per hour?

As of Aug 13, 2026, the average hourly pay for cisco contact center engineer in the United States is $59.59, according to ZipRecruiter salary data. Most workers in this role earn between $51.92 and $66.35 per hour, depending on experience, location, and employer.

What are the typical daily responsibilities of a Cisco Contact Center Engineer?

As a Cisco Contact Center Engineer, your daily responsibilities often include configuring and maintaining Cisco contact center systems, troubleshooting technical issues, and performing regular upgrades or patches. You may also work closely with end-users, project managers, and IT teams to gather requirements, optimize workflows, and ensure the contact center operates efficiently. Documentation and knowledge sharing are important parts of the role, along with staying updated on the latest Cisco solutions and best practices. This position generally involves a mix of independent technical work and collaborative problem-solving in a fast-paced environment.

What are the key skills and qualifications needed to thrive as a Cisco Contact Center Engineer?

A Cisco Contact Center Engineer should have a solid background in networking, telephony, and contact center technologies, usually supported by a degree in computer science or a related field. Familiarity with Cisco Unified Contact Center platforms (such as CUCM, UCCX, UCCE), related tools, and certifications like CCNA or CCNP Collaboration are typically required. Strong problem-solving skills, effective communication, and the ability to collaborate across technical and non-technical teams are critical soft skills. These abilities help ensure robust contact center implementations, minimal downtime, and successful project outcomes.

What is a Cisco Contact Center Engineer?

A Cisco Contact Center Engineer is responsible for designing, implementing, and maintaining Cisco Contact Center solutions, such as Unified Contact Center Express (UCCX) and Unified Contact Center Enterprise (UCCE). They configure call flows, troubleshoot technical issues, and optimize systems to ensure seamless customer interactions. This role requires expertise in Cisco voice technologies, scripting, and integration with other enterprise applications. Engineers collaborate with teams to enhance system performance, improve user experience, and ensure business continuity. Strong problem-solving skills and knowledge of VoIP, SIP, and network protocols are essential for success in this role.

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Cisco Contact Center Engineer jobs near you
Infographic showing various Cisco Contact Center Engineer job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 74% Full Time, 19% Part Time, 1% Temporary, and 5% Contract. Highlights an 93% Physical, 2% Hybrid, and 5% Remote job distribution, with an average salary of $123,952 per year, or $59.6 per hour.

Contact Center Engineer ( AI/ML )

Conch Technologies Inc

Sunrise, FL • On-site

Contractor

Re-posted 26 days ago

Job description

Hi
 
Greetings from Conch Technologies
 
Position: Contact Center Engineer ( AI/ML )
Location: Phoenix, AZ, Charlotte, NC, and Sunrise, FL (On-site 5 days a week ) 
Duration: 12+ Months Contract 
Required Skills 

We are seeking experienced Software Engineers with strong expertise in Python or Java development and hands-on experience building AI-powered Contact Center solutions.

Must-Have Experience 
  • Strong development experience in Python and/or Java
  • Experience with API development and Microservices Architecture
  • Hands-on experience with AI/ML and Natural Language Processing (NLP)
  • Experience working with GitHub, GitHub Actions, and CI/CD pipelines
  • Experience with Five9 Contact Center Platform
  • Experience with contact center call routing and orchestration
  • Hands-on experience with:
    • Google Cloud Platform (GCP)
    • Google Contact Center AI (CCAI)
    • Google Intelligent Virtual Agent (IVA)
    • Voice Analytics and Conversational AI solutions
Preferred Experience 
  • Contact center technologies such as:
    • Avaya
    • Cisco Contact Center
    • LivePerson
  • Experience designing and supporting IVR and call-routing solutions
  • Experience integrating AI-driven voice and chat platforms into enterprise environments
Key Responsibilities 
  • Design, develop, and support AI-powered contact center applications
  • Build scalable APIs and microservices using Python or Java
  • Implement NLP, AI/ML, and conversational AI capabilities
  • Integrate Five9 and Google CCAI/IVA solutions with enterprise systems
  • Enhance call routing, voice analytics, and customer engagement experiences
  • Support DevOps processes utilizing GitHub, GitHub Actions, and CI/CD pipelines
Ideal Candidate 

A strong software engineer with deep Python/Java expertise and hands-on experience in Contact Center technologies, particularly Five9, Google CCAI/IVA, NLP, AI/ML, APIs, and Microservices.

 
Thanks & Regards,
Raviteja Chebolu
Desk: 214-247-7117
Email: raviteja.c@conchtech.com
Conch Technologies Inc | www.conchtech.com
6750 Poplar Ave # 711, Memphis, TN 38138, United States