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Cisco Contact Center Engineer Jobs (NOW HIRING)

NorthShore

Contact Center Engineer II

Warrenville, IL · On-site

$41.64 - $64.54/hr

Contact Center Engineer II * Location: Warrenville, IL * Full Time * Hours: Monday-Friday, 8:00am ... This position will support our contact center environment, primarily based in Cisco UCCE and ...

Lee Health

Sr WebEx Contact Center Engineer

Fort Myers, FL · On-site +1

$50.37 - $65.48/hr

As a WebEx Contact Center Senior Engineer at Lee Health, you will play a crucial role in managing and optimizing the WebEx Contact Center and Cisco Unified Communications Manager (CUCM) environments.

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How much do cisco contact center engineer jobs pay per hour?

As of Jun 14, 2026, the average hourly pay for cisco contact center engineer in the United States is $59.59, according to ZipRecruiter salary data. Most workers in this role earn between $51.92 and $66.35 per hour, depending on experience, location, and employer.

What are typical daily responsibilities of a Cisco Contact Center Engineer?

As a Cisco Contact Center Engineer, your daily responsibilities often include configuring and maintaining Cisco contact center systems, troubleshooting technical issues, and performing regular upgrades or patches. You may also work closely with end-users, project managers, and IT teams to gather requirements, optimize workflows, and ensure the contact center operates efficiently. Documentation and knowledge sharing are important parts of the role, along with staying updated on the latest Cisco solutions and best practices. This position generally involves a mix of independent technical work and collaborative problem-solving in a fast-paced environment.

What are the key skills and qualifications needed to thrive in the Cisco Contact Center Engineer position, and why are they important?

A Cisco Contact Center Engineer should have a solid background in networking, telephony, and contact center technologies, usually supported by a degree in computer science or a related field. Familiarity with Cisco Unified Contact Center platforms (such as CUCM, UCCX, UCCE), related tools, and certifications like CCNA or CCNP Collaboration are typically required. Strong problem-solving skills, effective communication, and the ability to collaborate across technical and non-technical teams are critical soft skills. These abilities help ensure robust contact center implementations, minimal downtime, and successful project outcomes.

What is a Cisco Contact Center Engineer job?

A Cisco Contact Center Engineer is responsible for designing, implementing, and maintaining Cisco Contact Center solutions, such as Unified Contact Center Express (UCCX) and Unified Contact Center Enterprise (UCCE). They configure call flows, troubleshoot technical issues, and optimize systems to ensure seamless customer interactions. This role requires expertise in Cisco voice technologies, scripting, and integration with other enterprise applications. Engineers collaborate with teams to enhance system performance, improve user experience, and ensure business continuity. Strong problem-solving skills and knowledge of VoIP, SIP, and network protocols are essential for success in this role.

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Cisco Contact Center Engineer jobs near you
Infographic showing various Cisco Contact Center Engineer job openings in the United States as of June 2026, with employment types broken down into 96% Full Time, 1% Temporary, and 3% Contract. Highlights an 87% Physical, 5% Hybrid, and 8% Remote job distribution, with an average salary of $123,952 per year, or $59.6 per hour.
Cisco Contact Center Design Lead

Cisco Contact Center Design Lead

Syntricate Technologies

Mount Laurel, NJ

Other

Posted 20 days ago

Job description

Job Title

Required Skills: 8+ Year experience

  • 5 yrs. experience with Cisco Unified communications products (Cisco Unified Communications Manager, SIP Trunking, CUSP, ASR and ISR Unified Border Elements, Unity Connection, Cisco Emergency Responder)
  • SRST, E911, PS ALI
  • 5 yrs. experience with Cisco Contact Center Enterprise (UCCE), Customer Voice Portal (CVP), and Cisco Unified Communications Manager (CUCM)
  • 5 yrs. in the contact centre domain with a variety of technologies and contexts (e.g. call recording, routing, reporting, IVR, CTI, IPT, etc.)
  • Broad network exposure: routing, switching, VOIP, MPLS, SIP, etc. (ideal)
  • 5 yr. in strategy and/or planning and/or development of large contact centre infrastructure including with design, integration, deployment, and upgrading
  • 3 yrs. Architecture/design involvement

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