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Genesys Software Engineer Jobs (NOW HIRING)

PTP

Genesys Engineer - REMOTE

CA · On-site +1

We are looking for a Genesys Engineer to help us design and deliver CX solutions that provide our ... Installation, configuration and testing of Genesys software * Support large implementations of the ...

Zortech Solutions

Genesys Developer

Charlotte, NC · On-site

Configure and troubleshoot Genesys software and hardware components Integrate Genesys with Third-party applications and Systems Strong experience with Genesys Framework including IVR development ...

Genesys

Senior Software Engineer

Indianapolis, IN · On-site

$117.10K - $154.40K/yr

Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can ... Senior Software Engineer Department & Team : Genesys Cloud CX and Core Services, Core AI Team Job ...

Ardent Health

CCaaS Software Engineer

Nashville, TN

The Software Engineer will be responsible for designing, configuring, troubleshooting, and ... Configures and deploys CCaaS platform (e.g., Genesys, Twilio, Five9, Amazon Connect) and work with ...

Ardent Health

CCaaS Software Engineer

Nashville, TN · On-site

The Software Engineer will be responsible for designing, configuring, troubleshooting, and ... Configures and deploys CCaaS platform (e.g., Genesys, Twilio, Five9, Amazon Connect) and work with ...

Caresoft Inc.

Genesys Developer

New York, NY · On-site

$45 - $50/hr

Genesys Developer Location: New Jersey/New York Duration: Long term Responsibilities ... Advanced understanding of IVR technology and related telecommunications devices, networks, software ...

Ardent Health

CCaaS Software Engineer

Nashville, TN

The Software Engineer will be responsible for designing, configuring, troubleshooting, and ... Configures and deploys CCaaS platform (e.g., Genesys, Twilio, Five9, Amazon Connect) and work with ...

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Genesys Software Engineer information

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$63.5K

$147.5K

$205.5K

How much do genesys software engineer jobs pay per year?

As of May 29, 2026, the average yearly pay for genesys software engineer in the United States is $147,524.00, according to ZipRecruiter salary data. Most workers in this role earn between $120,000.00 and $173,000.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Genesys Software Engineer, and why are they important?

To thrive as a Genesys Software Engineer, expertise in software development, knowledge of contact center technologies, and proficiency with Genesys platforms are essential, often supported by a degree in computer science or related field. Familiarity with Genesys PureEngage or Cloud, APIs, scripting languages, and certifications like Genesys Certified Professional are typically required. Strong problem-solving, communication, and teamwork skills help engineers effectively design and implement customer experience solutions. These abilities ensure efficient deployment, integration, and maintenance of Genesys systems to meet organizational needs.

What are some common challenges Genesys Software Engineers face when integrating with third-party systems?

Genesys Software Engineers often work on projects that require integrating Genesys solutions with various third-party systems such as CRMs, databases, or messaging platforms. A key challenge is ensuring compatibility between the Genesys APIs and external systems, which may require custom development or middleware. Managing data synchronization and maintaining secure, reliable communication between platforms are also common hurdles. Effective collaboration with cross-functional teams—including business analysts and external vendors—is crucial to address integration complexities and deliver seamless customer experiences.

What are Genesys Software Engineers?

Genesys Software Engineers are professionals who design, develop, and maintain software solutions using the Genesys platform, which is widely used for customer experience and contact center solutions. They work on integrating Genesys applications with other systems, customizing features, and ensuring smooth operations for businesses that rely on Genesys for customer interactions. These engineers often collaborate with IT, support, and business teams to implement call routing, automation, and omnichannel communication features tailored to organizational needs.

What is the difference between Genesys Software Engineer vs Contact Center Software Developer?

AspectGenesys Software EngineerContact Center Software Developer
Required CredentialsBachelor's in CS or related field, experience with Genesys platformsBachelor's in CS or related field, experience with contact center solutions
Work EnvironmentDevelops and maintains Genesys-based contact center applicationsDesigns and implements contact center software solutions
Industry UsagePrimarily in customer service and contact center industriesCustomer service, telecommunications, and contact center industries
Common Search IntentComparing roles involving Genesys platform developmentRoles related to contact center software development

The Genesys Software Engineer focuses on developing and maintaining applications specifically within the Genesys platform, often working on customer engagement solutions. In contrast, a Contact Center Software Developer may work on a broader range of contact center technologies and platforms. Both roles require similar credentials and are used within customer service industries, but their focus and platform expertise differ.

More about Genesys Software Engineer jobs
What job categories do people searching Genesys Software Engineer jobs look for? The top searched job categories for Genesys Software Engineer jobs are:
Genesys Software Engineer jobs near you
Infographic showing various Genesys Software Engineer job openings in the United States as of May 2026, with employment types broken down into 25% Part Time, 8% Temporary, and 67% Contract. Highlights an 92% Physical, and 8% Hybrid job distribution, with an average salary of $147,524 per year, or $70.9 per hour.
Genesys Engineer - REMOTE

Genesys Engineer - REMOTE

PTP

On-site, Remote

Full-time

Posted 19 days ago

Job description

Job Description
PTP is a fast-growing system integrator that offers strategic Customer Experience (CX) solutions to our clients. We are looking for a Genesys Engineer to help us design and deliver CX solutions that provide our clients with a beautiful customer journey that achieves results. At PTP we value aptitude and creativity as well as experience. We are a diverse organization and are looking for bright, passionate and committed professionals who strive to be the best at what they do.
Responsibilities
  • Installation, configuration and testing of Genesys software
  • Support large implementations of the Genesys product suite
  • Daily operations and maintenance

Requirements
3+ years experiences with:
  • Genesys Enterprise Routing solutions
  • Genesys T-Server and I-Server integrations
  • Genesys SIP Server
  • Genesys Voice Portal (GVP)
  • Genesys Reporting

Desired
2+ years experience with:
  • Genesys eServices
  • Genesys Workforce Management
  • Genesys Agent Desktops (GAD and iWS)
  • Genesys Info Mart and Interactive Insights
  • J2EE (Java, Servlets, JSP, EJB, JSF)
  • .NET (C#, ASP.NET, ADO.NET)

Salary is DOE and is extremely competitive. We are able to offer relocation assistance to the right candidate.
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About PTP

Sourced by ZipRecruiter

Industry

It services

Company size

51 - 200 Employees

Headquarters location

San Francisco, CA, US

Year founded

2004

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