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Genesys Software Engineer Jobs (NOW HIRING)

PTP

Genesys Engineer - REMOTE

CA · On-site +1

We are looking for a Genesys Engineer to help us design and deliver CX solutions that provide our ... Installation, configuration and testing of Genesys software * Support large implementations of the ...

Zortech Solutions

Genesys Developer

Charlotte, NC · On-site

Configure and troubleshoot Genesys software and hardware components Integrate Genesys with Third-party applications and Systems Strong experience with Genesys Framework including IVR development ...

Genesys

WI · On-site

$205.20 - $360.80/hr

See further details in the Genesys Privacy Policy# Careers at GenesysSenior Principal, AI Software Engineer- Agentic & Industry Solutions page is loaded## Senior Principal, AI Software Engineer ...

PNC

Software Engineer Principal (Genesys Cloud)

Pittsburgh, PA · On-site

$131K - $175K/yr

As a Software Engineer Principal (Genesys Cloud) within PNC's Treasury Solutions organization, you will be based in Pittsburgh, PA. The Software Engineer Principal (Genesys Cloud) is responsible for ...

Genesys Cloud Services, Inc.

WI · On-site

$205.20 - $360.80/hr

See further details in the Genesys Privacy Policy# Careers at GenesysSenior Principal, AI Software Engineer- Agentic & Industry Solutions page is loaded## Senior Principal, AI Software Engineer ...

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Genesys Software Engineer information

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$63.5K

$147.5K

$205.5K

How much do genesys software engineer jobs pay per year?

As of Aug 20, 2026, the average yearly pay for genesys software engineer in the United States is $147,524.00, according to ZipRecruiter salary data. Most workers in this role earn between $120,000.00 and $173,000.00 per year, depending on experience, location, and employer.

What is a Genesys software engineer?

Genesys Software Engineers are professionals who design, develop, and maintain software solutions using the Genesys platform, which is widely used for customer experience and contact center solutions. They work on integrating Genesys applications with other systems, customizing features, and ensuring smooth operations for businesses that rely on Genesys for customer interactions. These engineers often collaborate with IT, support, and business teams to implement call routing, automation, and omnichannel communication features tailored to organizational needs.

What skills and qualifications are needed to thrive as a Genesys software engineer?

To thrive as a Genesys Software Engineer, expertise in software development, knowledge of contact center technologies, and proficiency with Genesys platforms are essential, often supported by a degree in computer science or related field. Familiarity with Genesys PureEngage or Cloud, APIs, scripting languages, and certifications like Genesys Certified Professional are typically required. Strong problem-solving, communication, and teamwork skills help engineers effectively design and implement customer experience solutions. These abilities ensure efficient deployment, integration, and maintenance of Genesys systems to meet organizational needs.

What are common challenges Genesys software engineers face when integrating with third-party systems?

Genesys Software Engineers often work on projects that require integrating Genesys solutions with various third-party systems such as CRMs, databases, or messaging platforms. A key challenge is ensuring compatibility between the Genesys APIs and external systems, which may require custom development or middleware. Managing data synchronization and maintaining secure, reliable communication between platforms are also common hurdles. Effective collaboration with cross-functional teams—including business analysts and external vendors—is crucial to address integration complexities and deliver seamless customer experiences.

What is the difference between Genesys Software Engineer vs Contact Center Software Developer?

AspectGenesys Software EngineerContact Center Software Developer
Required CredentialsBachelor's in CS or related field, experience with Genesys platformsBachelor's in CS or related field, experience with contact center solutions
Work EnvironmentDevelops and maintains Genesys-based contact center applicationsDesigns and implements contact center software solutions
Industry UsagePrimarily in customer service and contact center industriesCustomer service, telecommunications, and contact center industries
Common Search IntentComparing roles involving Genesys platform developmentRoles related to contact center software development

The Genesys Software Engineer focuses on developing and maintaining applications specifically within the Genesys platform, often working on customer engagement solutions. In contrast, a Contact Center Software Developer may work on a broader range of contact center technologies and platforms. Both roles require similar credentials and are used within customer service industries, but their focus and platform expertise differ.

More about Genesys Software Engineer jobs

What job categories do people searching Genesys Software Engineer jobs look for?

The top searched job categories for Genesys Software Engineer jobs are:

Genesys Software Engineer jobs near you
Infographic showing various Genesys Software Engineer job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 87% Full Time, 8% Part Time, and 4% Contract. Highlights an 87% Physical, 4% Hybrid, and 9% Remote job distribution, with an average salary of $147,524 per year, or $70.9 per hour.

Genesys contact center Developer

Syntricate Technologies

Tampa, FL • On-site

Other

Re-posted 26 days ago

Job description

Genesys contact Center Developer
Tampa, FL
Contract.
Role Description:
• Design, implement, and maintain Genesys contact center solutions.
• Configure and optimize contact center infrastructure to meet business requirements.
• Integrate Genesys software with existing systems and applications.
• Troubleshoot and resolve technical issues related to Genesys solutions.
• Provide technical support and guidance to ensure optimal performance and reliability.
• Collaborate with cross-functional teams to develop customized solutions.
Responsibilities:
• Overall 5+ years of experience and proven experience with Genesys contact center technology.
• Strong understanding of telecommunications principles and contact center operations.
• Proficiency in configuring and troubleshooting Genesys software components.
• Excellent communication and teamwork skills.
• Ability to work independently and prioritize tasks effectively.
Competencies: Genesys Engage
Experience (Years): 4-6
Thank you,
shutosh Pasbola , Assistant Manager
Syntricate Technologies Inc.
Phone#: (781)-552-4332 | Email to: shutosh@syntricatetechnologies.com
MBE & E-Verify Certified
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