ZipRecruiter

Log In

1

Genesys Software Engineer Jobs (NOW HIRING)

Seven Seven Software

Developer (Genesys)

Newark, NJ · On-site

$58.75 - $80.50/hr

Genesys Architect Flows, Data Actions, OAuth and Integrations objects Genesys Integration with other Ancillary Products Genesys Cloud Reporting Job Requirements - Minimum 3-5 years of application ...

Apex Systems

Java Developer (Genesys IVR)

Pennington, NJ · On-site +1

$51.50 - $66.50/hr

Contract Duration: 12 months Role Overview As a Software Engineer on our team, you will work ... Genesys IVR. * Java/JavaScript, Spring, Groovy, and VXML. * Proficiency in using AI tools such as ...

Computer Futures

Genesys Developer

Houston, TX

Undertakes highly complex projects requiring additional specialized technical knowledge in software ... Development and Administration Genesys Proactive Customer Communication Genesys Engage platform ...

Compass

Senior Software Engineer II

New York, NY

$176K - $196.10K/yr

As a Senior Software Engineer on this team, you will design and build the systems that power ... Prior experience building on or integrating with AWS Connect, Twilio Flex, Genesys, or similar ...

Compass

Senior Software Engineer II

New York, NY · On-site

$134K - $176.70K/yr

As a Senior Software Engineer on this team, you will design and build the systems that power ... Prior experience building on or integrating with AWS Connect, Twilio Flex, Genesys, or similar ...

Compass

Senior Software Engineer II

Seattle, WA

$176K - $196.10K/yr

As a Senior Software Engineer on this team, you will design and build the systems that power ... Prior experience building on or integrating with AWS Connect, Twilio Flex, Genesys, or similar ...

Compass

Senior Software Engineer II

Boston, MA

$176K - $196.10K/yr

As a Senior Software Engineer on this team, you will design and build the systems that power ... Prior experience building on or integrating with AWS Connect, Twilio Flex, Genesys, or similar ...

Compass

Senior Software Engineer II

Seattle, WA · On-site

$139.40K - $183.80K/yr

As a Senior Software Engineer on this team, you will design and build the systems that power ... Prior experience building on or integrating with AWS Connect, Twilio Flex, Genesys, or similar ...

Technical Source

ZVA Integration Engineer

Denver, CO

$106.60K - $143.60K/yr

Role Summary We are hiring two CCaaS Integration Engineers with strong software development ... Genesys, Microsoft (Teams), Cisco (Call Manager), Salesforce (including Slack), 8x8, RingCentral ...

next page

Showing results 1-20

People also search for

All JobsGenesys Software Engineer Jobs

Genesys Software Engineer information

See salary details

$63.5K

$147.5K

$205.5K

How much do genesys software engineer jobs pay per year?

As of May 30, 2026, the average yearly pay for genesys software engineer in the United States is $147,524.00, according to ZipRecruiter salary data. Most workers in this role earn between $120,000.00 and $173,000.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Genesys Software Engineer, and why are they important?

To thrive as a Genesys Software Engineer, expertise in software development, knowledge of contact center technologies, and proficiency with Genesys platforms are essential, often supported by a degree in computer science or related field. Familiarity with Genesys PureEngage or Cloud, APIs, scripting languages, and certifications like Genesys Certified Professional are typically required. Strong problem-solving, communication, and teamwork skills help engineers effectively design and implement customer experience solutions. These abilities ensure efficient deployment, integration, and maintenance of Genesys systems to meet organizational needs.

What are some common challenges Genesys Software Engineers face when integrating with third-party systems?

Genesys Software Engineers often work on projects that require integrating Genesys solutions with various third-party systems such as CRMs, databases, or messaging platforms. A key challenge is ensuring compatibility between the Genesys APIs and external systems, which may require custom development or middleware. Managing data synchronization and maintaining secure, reliable communication between platforms are also common hurdles. Effective collaboration with cross-functional teams—including business analysts and external vendors—is crucial to address integration complexities and deliver seamless customer experiences.

What are Genesys Software Engineers?

Genesys Software Engineers are professionals who design, develop, and maintain software solutions using the Genesys platform, which is widely used for customer experience and contact center solutions. They work on integrating Genesys applications with other systems, customizing features, and ensuring smooth operations for businesses that rely on Genesys for customer interactions. These engineers often collaborate with IT, support, and business teams to implement call routing, automation, and omnichannel communication features tailored to organizational needs.

What is the difference between Genesys Software Engineer vs Contact Center Software Developer?

AspectGenesys Software EngineerContact Center Software Developer
Required CredentialsBachelor's in CS or related field, experience with Genesys platformsBachelor's in CS or related field, experience with contact center solutions
Work EnvironmentDevelops and maintains Genesys-based contact center applicationsDesigns and implements contact center software solutions
Industry UsagePrimarily in customer service and contact center industriesCustomer service, telecommunications, and contact center industries
Common Search IntentComparing roles involving Genesys platform developmentRoles related to contact center software development

The Genesys Software Engineer focuses on developing and maintaining applications specifically within the Genesys platform, often working on customer engagement solutions. In contrast, a Contact Center Software Developer may work on a broader range of contact center technologies and platforms. Both roles require similar credentials and are used within customer service industries, but their focus and platform expertise differ.

More about Genesys Software Engineer jobs
What job categories do people searching Genesys Software Engineer jobs look for? The top searched job categories for Genesys Software Engineer jobs are:
Genesys Software Engineer jobs near you
Infographic showing various Genesys Software Engineer job openings in the United States as of May 2026, with employment types broken down into 25% Part Time, 8% Temporary, and 67% Contract. Highlights an 92% Physical, and 8% Hybrid job distribution, with an average salary of $147,524 per year, or $70.9 per hour.
Genesys Cloud Engineer (Telecom Network Engineer)

Genesys Cloud Engineer (Telecom Network Engineer)

SchoolsFirst Federal Credit Union

Tustin, CA • On-site

Full-time

Posted 16 days ago

SchoolsFirst Federal Credit Union rating

8.6

Company rating: 8.6 out of 10

Based on 5 frontline employees who took The Breakroom Quiz

Job description

We're always looking for diverse, talented, service-oriented people to join our exceptional team.
Genesys Cloud Engineer (Telecom Network Engineer)
The pay range for this position is listed below. Our pay ranges are built to allow for candidates with various levels of skill and experience to be considered, as well as for room for growth and tenure achieved in a role over time. Typical new hire salary offers fall within the minimum to midpoint of a pay range for many candidates. Any offer extended to a candidate will be based upon their unique set of knowledge, skills, education, and experience as well as internal equity.
Pay Range:
$96,110.00 - $153,777.00
Scheduled Weekly Hours:
40
What You'll Be Doing
Responsible for effective design, administration, configuration, installation, provisioning, monitoring and troubleshooting to ensure availability, capacity and performance of Contact Center systems, is achieved. Perform assigned duties as listed in RACI model(s) and under general direction from manager. Collaborate with peers, architects, project managers, managers and business stakeholders on design, strategy and project activities.
  • Support SchoolsFirst's complex telecommunications infrastructure, with a focus on one or more key functional areas: Routing and Switching, Voice & Collaboration and Contact Center
  • Design, install and configure systems for the telecommunications infrastructure, using best practice principles
  • Design and implement highly available solutions, in order to minimize repair and recovery efforts from hardware or software failures
  • Perform tasks to ensure system availability and reliability, including daily monitoring, ongoing performance tuning and optimization, and OS and application patching
  • Document Standard Operating Procedures (SOPs) for current system administration, while developing innovative and automated approaches for those processes which can be improved
  • Troubleshoot, resolve and provide root cause analysis of complex system and user issues, independently or through coordination with 3rd party vendor support
  • Collaborate with team members, service stakeholders and vendors to fulfill service and enhancement requests
  • Manage vendor relationships by defining objectives, maintaining regular communication and establishing KPI's to assess vendor performance
  • Support ongoing improvements, including periodic failover and testing efforts, of disaster recovery and business continuity solutions
  • Forecast, recommend, and implement capacity planning
  • Provide after-hours maintenance and support as needed
  • Provide world-class end-user service and technical support
  • Obtain relevant certifications based on the Certification Path identified by management
  • Consistently strive to make improvements to our processes and technology
  • Participate in regularly scheduled huddles and meetings; report on individual metrics, analyze deviations, and discuss areas of improvement with the team as a whole
  • On call rotation supporting the production environment 24x7x365.

Additional Job Functions
  • Performs other duties as assigned
  • Complies with regulatory compliance and assigned training requirements including but not limited to BSA regulations corresponding to their specific job duties. Failure to do so may result in disciplinary and other employment related actions

Qualifications
  • Bachelor's Degree with a technical major, such as engineering or computer science or equivalent years of experience required
  • 5-7 years of contact center application and IP telephony experience required
  • GCX-GCP Genesys Cloud CX Certified Professional preferred
  • GCX-GCD Genesys Cloud CX Certified Developer preferred
  • GCX-ARC Genesys Cloud Architect Certification
  • GCP-GC Genesys Cloud Certified Professional
  • GCD-GC Genesys Cloud Certified Developer

Knowledge, Skills, and Abilities
  • Advanced knowledge of UC/CC applications with 4+ years of experience with applications such as: Genesys, Cisco Unified Contact Center Enterprise, Avaya, Five9, 8x8...
  • Advanced knowledge of IP telephony architecture with 3+ years of practical experience with SIP trunks, SBCs, Media Gateways, FXS/FXO, Codecs...
  • Advanced knowledge of UC/CC technologies (e.g. IVR, APIs, ACD, WFM/WFO, Omnichannel communications...)
  • Advanced knowledge of voip protocols (e.g., SIP/SDP, RTP/SRTP, WebRTC, MGCP...)
  • Intermediate knowledge of network communication as defined by TCP/IP and OSI models
  • Intermediate knowledge of POTS, DS1/T1, E1, DS3, OC3, FE, GigE and 10GigE.
  • Intermediate knowledge monitoring tools for SNMP, packet capturing and application log files
  • Intermediate knowledge of operating systems, servers and storage.
  • Intermediate knowledge of CoS and QoS designs, configurations and support.
  • Intermediate knowledge of audit and security best practices (CCPA, PII, PCI DSS, ISO).

    • Additional Knowledge, Skills, and Abilities
      • Advanced knowledge of UCaaS/CCaaS, with 2+ years of practical experience with Genesys Cloud
      • Support ongoing designs, implementations and management of Genesys Cloud's Contact Center solution
      • Monitor, analyze and report on contact center performance using analytic tools for forecasting, metrics, and KPI's.
      • Support capacity planning, load testing and performance tuning, to ensure optimal performance of the contact center systems.
      • Manage cloud services vendor(s), monitoring ticket escalations, coordinating upgrades and holding them accountable to contractual SLA's and obligations.
      • Collaborate with cross-functional teams to ensure successful delivery of organizational projects, which require integration through Genesys Cloud APIs
      • Work closely with internal departments to understand their business requirements, in order to provide customized contact center solutions.

    SchoolsFirst FCU is committed to Diverse, Equitable, and Inclusive Hiring
    At SchoolsFirst FCU we are dedicated to building and growing a diverse, inclusive, and authentic Dream Team, so if you're excited about a position or wanting to make a career change but your past experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyway. Many skills are transferrable and you may be just the right candidate for the position, or for other roles we are working on.
    SchoolsFirst Federal Credit Union is committed to fostering, cultivating, and preserving a culture of diversity and inclusion. SchoolsFirst FCU is an equal opportunity employer and prohibits discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities and prohibits discrimination against all individuals based on their race, color, religion, sex, national origin, age, sexual orientation, gender identity or expression, political affiliation, or genetic information.
    This organization participates in E-Verify.

    Apply