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Genesys Software Engineer Jobs (NOW HIRING)

Infosys Limited Digital

Genesys Cloud CX Engineer

$57 - $76.25/hr

... software quality standards • Develop user training programs, documentation, and support ... Required Skill and Experience Genesys Cloud CX Engineer with expertise in contact center operations ...

Grand Circle LLC

Senior Software Engineer

Boston, MA · On-site

$140K - $160K/yr

Senior Software Engineer (Full Stack) Location: Boston, MA (Hybrid) Department: Software ... Experience with CCaaS platforms such as Genesys, NICE, Five9, or AWS Connect * Experience leading ...

Genesys

Principal Professional Services Engineer

Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating ... enhanced software; • Design and build custom middleware solutions for third party chat bot ...

Technogen, Inc.

Genesys Cloud Developer

Washington, DC · On-site

$63.75 - $87.25/hr

TECHNOGEN, Inc. is a Proven Leader in providing full IT Services, Software Development and ... Genesys Cloud Developer Location: Washington,DC(Hybrid) Duration: Long Term Skills Needed Java .NET ...

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Genesys Software Engineer information

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$63.5K

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$205.5K

How much do genesys software engineer jobs pay per year?

As of Aug 21, 2026, the average yearly pay for genesys software engineer in the United States is $147,524.00, according to ZipRecruiter salary data. Most workers in this role earn between $120,000.00 and $173,000.00 per year, depending on experience, location, and employer.

What is a Genesys software engineer?

Genesys Software Engineers are professionals who design, develop, and maintain software solutions using the Genesys platform, which is widely used for customer experience and contact center solutions. They work on integrating Genesys applications with other systems, customizing features, and ensuring smooth operations for businesses that rely on Genesys for customer interactions. These engineers often collaborate with IT, support, and business teams to implement call routing, automation, and omnichannel communication features tailored to organizational needs.

What skills and qualifications are needed to thrive as a Genesys software engineer?

To thrive as a Genesys Software Engineer, expertise in software development, knowledge of contact center technologies, and proficiency with Genesys platforms are essential, often supported by a degree in computer science or related field. Familiarity with Genesys PureEngage or Cloud, APIs, scripting languages, and certifications like Genesys Certified Professional are typically required. Strong problem-solving, communication, and teamwork skills help engineers effectively design and implement customer experience solutions. These abilities ensure efficient deployment, integration, and maintenance of Genesys systems to meet organizational needs.

What are common challenges Genesys software engineers face when integrating with third-party systems?

Genesys Software Engineers often work on projects that require integrating Genesys solutions with various third-party systems such as CRMs, databases, or messaging platforms. A key challenge is ensuring compatibility between the Genesys APIs and external systems, which may require custom development or middleware. Managing data synchronization and maintaining secure, reliable communication between platforms are also common hurdles. Effective collaboration with cross-functional teams—including business analysts and external vendors—is crucial to address integration complexities and deliver seamless customer experiences.

What is the difference between Genesys Software Engineer vs Contact Center Software Developer?

AspectGenesys Software EngineerContact Center Software Developer
Required CredentialsBachelor's in CS or related field, experience with Genesys platformsBachelor's in CS or related field, experience with contact center solutions
Work EnvironmentDevelops and maintains Genesys-based contact center applicationsDesigns and implements contact center software solutions
Industry UsagePrimarily in customer service and contact center industriesCustomer service, telecommunications, and contact center industries
Common Search IntentComparing roles involving Genesys platform developmentRoles related to contact center software development

The Genesys Software Engineer focuses on developing and maintaining applications specifically within the Genesys platform, often working on customer engagement solutions. In contrast, a Contact Center Software Developer may work on a broader range of contact center technologies and platforms. Both roles require similar credentials and are used within customer service industries, but their focus and platform expertise differ.

More about Genesys Software Engineer jobs

What job categories do people searching Genesys Software Engineer jobs look for?

The top searched job categories for Genesys Software Engineer jobs are:

Genesys Software Engineer jobs near you
Infographic showing various Genesys Software Engineer job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 87% Full Time, 8% Part Time, and 4% Contract. Highlights an 87% Physical, 4% Hybrid, and 9% Remote job distribution, with an average salary of $147,524 per year, or $70.9 per hour.

Senior Genesys Cloud Engineer

1 point system

Cincinnati, OH • On-site

$55/hr

Contractor

Re-posted 16 hours ago

Job description

Job Title

Senior Genesys Cloud Engineer

Client

Confidential

Location

Worthington, OH/Cincinnati, OH/Wilmington, DE (Hybrid : 3 days in office and 2 days remote)

Type of Hire

6 MONTHS CTH

Rate

$55/hr. on W2

 
The primary duties of the Genesys Cloud Senior Engineer are to:

  • Responsible for the design, staging, configuration, implementation and support of IVR/ACD scripts
  • Voice, Chat and Email routing
  • Administers and supports PureCloud (Genesys Cloud) Experience with contact center technologies (e.g., ACD, dialer, call recordings, WFM etc.)
  • Familiar with integrations with SalesForce Voice Cloud
  • Performs Tier 3 support, proactive maintenance and performs complex IVR system troubleshooting and root-cause analysis.
  • Serves as resident expert for PureCloud (Genesys Cloud) capabilities and changes by evaluating/validating work requests, documenting requirements and laying out design artifacts for implementation.
  • Leads development of long-term strategies and capacity planning for meeting future Omni Channel platform needs.
  • Develops and delivers architect flows, Scripts and IVR/ACD Attendant scripts.
  • Handles Move Add and Changes, including user setup.
  • Communicates effectively with end users regarding the status of their requests.
  • Remains current on new products, services, protocols, and standards in support of mentioned platforms development and equipment procurement.
  • Participates in PCI compliance activities as required, including providing evidence for quarterly and yearly audits.
  • Liaises with equipment vendors during installations, acquisition negotiations, and hardware performance issues, as/where needed.
  • Performs Root Cause Analysis of Unified and Telecom Incidents.
  • Conducts testing ad development disaster recovery plans to detect faults, minimize malfunctions, and backup systems.
  • Monitors and identifies capacity and performance issues for telecom traffic to ensure continued, uninterrupted operation of telecom systems.
  • Generates usage and network traffic reports for voice video and messaging systems.
  • Configures, tests, maintains, monitors, and troubleshoots end user unified messaging telephony, and voice/data software products.
  • Designs and supports Omni channel applications, including Voice, email and Chat.
  • Communicates effectively with business line managers regarding the status of their department’s request.
  • Acknowledges and abides by all Information Security Policies.

 
Minimum Qualifications:

  • Bachelor’s degree (BS/BA) or equivalent in Computer Sciences, Business Administration, or related field.
  • 6+ years’ of technical or applicable experience
  • 2+ years’ experience in Genesys Purecloud platforms.
  • Genesys PureCloud certification required.
  • Experience administrating and supporting PureCloud (Genesys Cloud) Experience with contact center technologies (e.g., ACD, dialer, call recordings, WFM etc.)
  • Development skills/certifications HTML REST WEB Services Microsoft SQL Server Web-services, 3rd party APIs
  • Genesys PureCloud API’s
  • Expertise in Architect flows
  • SIP and H323 troubleshooting knowledge and experience
  • Proven track record of developing and delivering architect flows, Scripts and IVR/ACD Attendant scripts
  • Java/JavaScript
  • Excellent analytical skills, especially in a telecommunications field.
  • Ability to conduct research into telecommunications issues and products.
  • Strong hands-on knowledge of the configuration and optimization of telecommunications equipment, video teleconferencing equipment, and voice/data equipment.
  • Working technical knowledge of current Internet and network protocols, operating systems, and standards.
  • Working technical knowledge of current telecommunications practices, protocols, and principles in call center environments.