ZipRecruiter

Log In

1

Genesys Software Engineer Jobs (NOW HIRING)

Genesys

At Genesys, we help organizations create better customer experiences through AI-powered experience ... Proven experience leading and developing high-performing software engineering teams in cloud or ...

Computer Futures

Genesys Developer

Houston, TX

Undertakes highly complex projects requiring additional specialized technical knowledge in software ... Development and Administration Genesys Proactive Customer Communication Genesys Engage platform ...

Genesys

Senior Manager, Development (CRM)

Concord, NC · Remote

At Genesys, we help organizations create better customer experiences through AI-powered experience ... Proven experience leading and developing high-performing software engineering teams in cloud or ...

Genesys

Senior Manager, Development (CRM)

Indiana, PA · Remote

At Genesys, we help organizations create better customer experiences through AI-powered experience ... Proven experience leading and developing high-performing software engineering teams in cloud or ...

next page

Showing results 1-20

All JobsGenesys Software Engineer Jobs

Genesys Software Engineer information

See salary details

$63.5K

$147.5K

$205.5K

How much do genesys software engineer jobs pay per year?

As of Jul 10, 2026, the average yearly pay for genesys software engineer in the United States is $147,524.00, according to ZipRecruiter salary data. Most workers in this role earn between $120,000.00 and $173,000.00 per year, depending on experience, location, and employer.

What are Genesys Software Engineers?

Genesys Software Engineers are professionals who design, develop, and maintain software solutions using the Genesys platform, which is widely used for customer experience and contact center solutions. They work on integrating Genesys applications with other systems, customizing features, and ensuring smooth operations for businesses that rely on Genesys for customer interactions. These engineers often collaborate with IT, support, and business teams to implement call routing, automation, and omnichannel communication features tailored to organizational needs.

What are some common challenges Genesys Software Engineers face when integrating with third-party systems?

Genesys Software Engineers often work on projects that require integrating Genesys solutions with various third-party systems such as CRMs, databases, or messaging platforms. A key challenge is ensuring compatibility between the Genesys APIs and external systems, which may require custom development or middleware. Managing data synchronization and maintaining secure, reliable communication between platforms are also common hurdles. Effective collaboration with cross-functional teams—including business analysts and external vendors—is crucial to address integration complexities and deliver seamless customer experiences.

What is the difference between Genesys Software Engineer vs Contact Center Software Developer?

AspectGenesys Software EngineerContact Center Software Developer
Required CredentialsBachelor's in CS or related field, experience with Genesys platformsBachelor's in CS or related field, experience with contact center solutions
Work EnvironmentDevelops and maintains Genesys-based contact center applicationsDesigns and implements contact center software solutions
Industry UsagePrimarily in customer service and contact center industriesCustomer service, telecommunications, and contact center industries
Common Search IntentComparing roles involving Genesys platform developmentRoles related to contact center software development

The Genesys Software Engineer focuses on developing and maintaining applications specifically within the Genesys platform, often working on customer engagement solutions. In contrast, a Contact Center Software Developer may work on a broader range of contact center technologies and platforms. Both roles require similar credentials and are used within customer service industries, but their focus and platform expertise differ.

What are the key skills and qualifications needed to thrive as a Genesys Software Engineer, and why are they important?

To thrive as a Genesys Software Engineer, expertise in software development, knowledge of contact center technologies, and proficiency with Genesys platforms are essential, often supported by a degree in computer science or related field. Familiarity with Genesys PureEngage or Cloud, APIs, scripting languages, and certifications like Genesys Certified Professional are typically required. Strong problem-solving, communication, and teamwork skills help engineers effectively design and implement customer experience solutions. These abilities ensure efficient deployment, integration, and maintenance of Genesys systems to meet organizational needs.
More about Genesys Software Engineer jobs
What job categories do people searching Genesys Software Engineer jobs look for? The top searched job categories for Genesys Software Engineer jobs are:
Genesys Software Engineer jobs near you
Infographic showing various Genesys Software Engineer job openings in the United States as of July 2026, with employment types broken down into 95% Full Time, 2% Part Time, and 3% Contract. Highlights an 87% Physical, 4% Hybrid, and 9% Remote job distribution, with an average salary of $147,524 per year, or $70.9 per hour.
Senior Genesys Cloud Engineer

Senior Genesys Cloud Engineer

Techstra Solutions

Pittsburgh, PA • On-site

$110K - $130K/yr

Contractor

Posted 4 days ago

Job description

Role Overview
Techstra Solutions is seeking an expert Senior Genesys Cloud Engineer to lead the design, development, and implementation of sophisticated contact center routing strategies and omnichannel call flows. In this role, you will be the technical lead for Genesys Cloud CX solutions, bridging the gap between complex business requirements and high-performance technical execution. You will work within an integrated onshore/offshore model to deliver secure, scalable, and compliant customer engagement solutions, specifically tailored for our clients in the financial services sector.
Key Responsibilities
  • Core Routing & Flow Design: Architect, build, and maintain complex Genesys Cloud Architect flows and advanced contact center routing strategies that optimize the customer experience.
  • Technical Leadership: Lead the technical design process, proposing software solutions that address complex business needs while adhering to strict industry compliance and security standards.
  • Solution Engineering: Develop and configure Genesys Cloud Data Actions and integrate external systems via REST APIs to create dynamic, data-driven customer interactions.
  • CI/CD & Governance: Implement and maintain Genesys Cloud CX as Code and CI/CD pipelines to ensure automated, repeatable, and high-quality deployments.
  • Collaboration & Mentorship: Act as a technical steward within Agile/Scrum teams. Lead code reviews, provide technical guidance to junior team members, and ensure seamless communication across onshore and offshore development crews.
  • Strategic Documentation: Create robust technical documentation, process flow diagrams, and clear user stories with actionable acceptance criteria to guide development.
Required Qualifications/Skills
  • Bachelor's degree in Computer Science, Information Technology, or related field
  • Core Expertise: 5+ years of hands-on experience specifically in Genesys Cloud Architect, call flow development, and complex contact center routing strategies.
  • Technical Proficiency:
    • Strong proficiency in Genesys Cloud Data Actions and REST API integration.
    • Experience with Genesys Cloud CX as Code and CI/CD processes.
  • Methodology: Extensive experience working in Agile/Scrum environments, including active participation in sprint planning, retrospectives, and demos.
  • Team Dynamics: Proven track record of success in hybrid onshore/offshore delivery models.
  • Domain Knowledge: Ability to align technical solutions with strict banking and financial services compliance standards.
  • Certification: Genesys Cloud Certification is highly preferred.
  • Note: This role focuses on CX/routing architecture; no Java development is required.

Location: Pittsburgh, PA (relocation assistance is offered)
About Techstra Solutions
Techstra Solutions is a certified woman-owned (WBENC) management consulting firm specializing in strategy, technology, and implementation services for large organizations undergoing digital and talent transformation. Our experienced team partners with clients to co-create innovative solutions in applications, data, AI, and automation that accelerate measurable, sustainable change. From advisory consulting through technical execution, we are dedicated to driving world-class business solutions that fit your strategic requirements and deliver results. For more information: www.techstrasolutions.com
Equal Employment Opportunity Statement
Techstra Solutions is an equal opportunity employer. The Company makes its decisions on merit, and its policy of equal opportunity prohibits discrimination in all phases of the employment process, including, but not limited to, recruitment, hiring, promotion, selection, transfer, demotion, layoff, termination, compensation, benefits, and other terms and conditions of employment. The policy of equal opportunity applies without regard to race, color, creed, religion, gender, sexual orientation, gender identification, pregnancy, marital status, national origin, ancestry, age, disability that can reasonably be accommodated without undue hardship, military status, veteran status, genetic predisposition or carrier status, alienage or citizenship, domestic partnership status, arrest or conviction record, status as a victim of domestic violence, or any other protected categories under federal, state, or local law. The Company also prohibits discrimination or harassment based upon the perception that a person has, or is associated with a person who has, any of these characteristics.

Apply