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Ccaas Consultant Jobs (NOW HIRING)

TTEC Digital

Executive Director CCaaS

Austin, TX · Remote

The TTEC Digital Genesys Partner Practice of customer experience (CX) designers, consultants ... As the Executive Director Professional Services, CCaaS, you will manage projects and teams on the ...

TTEC Digital

Executive Director CCaaS

Austin, TX · On-site +1

$200K - $240K/yr

The TTEC Digital Genesys Partner Practice of customer experience (CX) designers, consultants ... As the Executive Director Professional Services, CCaaS, you will manage projects and teams on the ...

TTEC Digital

Executive Director CCaaS

Austin, TX

$200K - $240K/yr

The TTEC Digital Genesys Partner Practice of customer experience (CX) designers, consultants ... As the Executive Director Professional Services, CCaaS, you will manage projects and teams on the ...

Telus Digital

$180K - $224K/yr

Digital Product Consulting, Digital Marketing Services, Data & AI, Strategy Consulting, Enterprise ... The Opportunity The Senior Manager, Solutions Architecture for Genesys CCaaS is a technical pre ...

Telus Digital

$124K - $156K/yr

Digital Product Consulting, Digital Marketing Services, Data & AI, Strategy Consulting, Business ... The Opportunity As a Program Manager, Delivery - CCaaS , you'll partner with engineering and ...

Five9

OR · On-site

The Enterprise Solution Consultant supports Five9's strategic resell partners by helping them ... Help partners and customers understand Five9 capabilities, integrations, AI, telephony, and CCaaS ...

Content Guru

Solutions Consultant

Reston, VA · On-site

As a Solutions Consultant you will deliver compelling software solutions to clients, ensuring that ... CCaaS environment. The candidate will have a history of engaging at CXO level, leveraging a ...

8x8

Commercial Account Executive, CCaaS East Coast

$97K - $162K/yr

This role focuses on selling 8x8's integrated UCaaS, CCaaS, and CX solutions , helping ... Strong discovery, consultative selling, and value-based messaging skills. * Excellent relationship ...

Foundever

Digital Services Consultant

Anthony, KS · Remote

Job Summary As a Consultant within our Digital Services organization, you will leverage your call ... Quantify business value and ROI for CS solutions such as CCaaS/AI by linking technology ...

NICE

OR

A NiCE Transformation Consultant will engage directly with C-suite and senior leadership teams at ... Demonstrated experience leading cloud migration or digital transformation programs in a CCaaS ...

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How much do ccaas consultant jobs pay per hour?

As of Jun 16, 2026, the average hourly pay for ccaas consultant in the United States is $41.55, according to ZipRecruiter salary data. Most workers in this role earn between $29.33 and $49.52 per hour, depending on experience, location, and employer.

What is a CCaaS Consultant?

A CCaaS Consultant is a professional who specializes in Contact Center as a Service (CCaaS) solutions. They help organizations select, implement, and optimize cloud-based contact center platforms to improve customer service operations. Their responsibilities often include assessing business needs, recommending suitable CCaaS providers, overseeing migrations from legacy systems, and ensuring seamless integration with existing technologies. Additionally, they provide training and support to ensure a smooth transition and maximize the benefits of the new system.

What job makes $10,000 a month without a degree?

A CCaaS (Contact Center as a Service) consultant can potentially earn $10,000 or more per month through specialized skills in customer experience technology, cloud platforms, and consulting. High earnings typically require extensive experience, certifications, and a strong understanding of contact center solutions, often involving remote work or freelance consulting arrangements.

What type of consultant gets paid the most?

In general, management consultants and specialized IT consultants tend to earn the highest salaries, especially those with expertise in cybersecurity, cloud computing, or data analytics. Senior-level consultants with extensive experience and certifications such as PMP or CISSP typically command higher pay. Compensation varies based on industry, location, and level of expertise.

What jobs will no longer exist in 2030?

By 2030, roles heavily reliant on routine manual tasks, such as data entry clerks and assembly line workers, are expected to decline due to automation and AI advancements. Jobs requiring repetitive processes are increasingly replaced by machines, while roles involving complex decision-making, creativity, and emotional intelligence are more likely to persist.

What are the key skills and qualifications needed to thrive as a CCaaS (Contact Center as a Service) Consultant, and why are they important?

To thrive as a CCaaS Consultant, you need expertise in contact center operations, cloud communication solutions, and a background in IT or business, often supported by relevant certifications such as AWS, Genesys, or Cisco. Familiarity with major CCaaS platforms, CRM systems, and integration tools is crucial for designing and implementing solutions. Strong client communication, problem-solving ability, and project management skills set standout consultants apart. These competencies are vital for delivering effective, client-focused CCaaS solutions that drive operational efficiency and customer satisfaction.

What are some common challenges faced by a CCaaS Consultant when implementing cloud contact center solutions for clients?

As a CCaaS Consultant, one common challenge is understanding and aligning the client's specific business processes with the capabilities of the chosen cloud contact center platform. Additionally, handling data migration from legacy systems, ensuring seamless integration with existing CRM tools, and managing change resistance from end users are frequent hurdles. Effective communication and project management skills are vital to guide clients through technical complexities and to ensure a smooth transition to cloud-based solutions.

What is a CCaaS job description?

A CCaaS (Contact Center as a Service) consultant is responsible for implementing, configuring, and supporting cloud-based contact center solutions. They analyze client needs, customize platforms, and provide training to ensure effective customer service operations, often using tools like CRM software and telephony integrations.
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Infographic showing various Ccaas Consultant job openings in the United States as of June 2026, with employment types broken down into 100% Full Time. Highlights an 38% In-person, and 62% Remote job distribution, with an average salary of $86,430 per year, or $41.6 per hour.
Account Executive - Digital Sales - CCaaS

Account Executive - Digital Sales - CCaaS

TTEC Digital

Austin, TX • Remote

Full-time

Posted 6 days ago

Be an early applicant

Job description

At TTEC Digital, we coach clients to ensure their employees feel valued, and fully supported, because an amazing customer experience is an employee first process. Our vision is the same, a place where employees know they can thrive.

Position Overview

TTEC Digital is seeking a high-performing Enterprise Account Executive to drive new business growth across our CCaaS and Customer Experience solutions portfolio.

This is a hunter-focused individual contributor role responsible for identifying, developing, and closing new logo opportunities within enterprise and upper mid-market organizations. The ideal candidate has a proven track record selling complex technology and services solutions, generating pipeline independently, and navigating multi-stakeholder sales cycles.

Success in this role requires a consultative approach, executive-level relationship building, and the ability to position both technology and professional services solutions that help organizations transform customer experience operations.

Key Responsibilities

  • Generate new business revenue through the sale of CCaaS, AI, customer experience, and digital transformation solutions
  • Develop and execute strategic account plans to identify and penetrate target accounts
  • Prospect and create pipeline through outbound business development activities, partner relationships, networking, referrals, and industry engagement
  • Engage executive stakeholders, including CIOs, COOs, Customer Experience leaders, Contact Center leaders, and Operations executives
  • Lead complex sales cycles from initial discovery through contract negotiation and close
  • Collaborate with Solution Architects, Consulting, Delivery, and Partner teams to develop tailored customer solutions
  • Position multi-vendor CCaaS and CX solutions aligned to customer business objectives
  • Manage sales opportunities, forecasting, and pipeline activity within CRM systems
  • Respond to RFPs, develop business cases, and present solution recommendations to executive audiences
  • Consistently achieve or exceed annual revenue and quota targets
  • Establish trusted advisor relationships with customers and technology partners

Required Qualifications

  • 10+ years of mid market to enterprise level consultative solution-selling experience
  • 4+ years sales experience in CCaaS, Contact Center, CX, SaaS, Customer Service Technology
  • Proven success generating net-new business opportunities and closing complex enterprise deals
  • Demonstrated track record achieving or exceeding sales quotas
  • Experience managing multi-stakeholder sales processes with enterprise organizations
  • Strong understanding of customer experience operations, contact center modernization, cloud migration, AI, automation, or related technologies
  • Ability to engage executive decision-makers and influence business outcomes
  • Experience coordinating cross-functional teams throughout the sales process
  • Strong presentation, negotiation, communication, and relationship-building skills

Preferred Qualifications

  • Experience selling CCaaS, customer experience, AI, workforce optimization, and contact center transformation solutions within one or more leading ecosystems, including NICE CXone, Genesys Cloud, Zoom Contact Center, Five9, Cisco, Microsoft, Google, or Cognigy.
  • Proven success selling complex technology and professional services engagements, including six-figure to multi-million-dollar opportunities.
  • Established relationships with enterprise contact center, customer experience, IT, and operations leaders.

What Makes Someone Successful in This Role

  • Hunter mentality with a passion for creating opportunities
  • Self-starter who operates effectively with minimal direction
  • Strong business acumen and consultative selling skills
  • Highly organized with disciplined pipeline management
  • Comfortable navigating ambiguity and building new markets
  • Team-oriented collaborator who works effectively across sales, consulting, delivery, and partner organizations

.

 
This position is eligible to participate in an annual incentive program. Actual compensation offered to a candidate may vary based upon geographic location, work experience, education and/or skill levels.  
 
Benefits available to eligible employees include the following: 
- Medical, dental, vision
- tax-advantaged health care accounts
- financial and income protection benefits
- paid time off (PTO) and wellness time off.
 
This job posting will remain open until we have identified an adequate applicant pool. Applicants are strongly encouraged to apply early.
 
 
About Us
TTEC Digital and our 1,800+ employees, pioneer engagement and growth solutions that fuel the exceptional customer experience (CX). Our sister company, TTEC Engage, is a 60,000+ employee service company, with customer service representatives located around the world. TTEC Holdings Inc. is the parent company for both Digital and Engage. When clients have a holistic need, they can draw from these independently managed centers of excellence, TTEC Digital and TTEC Engage.
 
We are also delighted to share that TTEC has been awarded the Great Place To Work 2024-2025 certification based on outstanding employee experience across 14 countries.
 
TTEC is a proud equal opportunity employer where all qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability. TTEC has fully embraced and is committed to expanding our diverse and inclusive workforce. We strive to reflect the communities we serve while delivering amazing service and technology centered around humanity.
 
Rarely do applicants meet all desired job qualifications, so if you feel you would succeed in the role above, please take a moment and share your qualifications.
 
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We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.