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Ccaas Consultant Jobs (NOW HIRING)

INA Solution Inc

CCaaS Architect

Orange, CT · On-site

CCaaS Architect Location: - Orange, CT 06477 USC/GC only CCaaS Architect (Contact Center as a ... consulting skills to translate business outcomes into scalable, secure and cost-optimized contact ...

Telus Digital

$106K - $150K/yr

Digital Product Consulting, Digital Marketing Services, Data & AI, Strategy Consulting, Business ... The Opportunity As a Manager, Product - CCaaS , you'll form close relationships with client ...

Cisco

CCaaS Account Executive - Commercial

Phoenix, AZ

$218K - $315K/yr

Lead consultative discovery to uncover business challenges, technical requirements, and desired outcomes * Influence customer decision-making by articulating the value of Cisco's CCaaS solutions ...

Cisco

CCaaS Account Executive - Commercial

Phoenix, AZ · On-site +1

$218K - $315K/yr

Lead consultative discovery to uncover business challenges, technical requirements, and desired outcomes * Influence customer decision-making by articulating the value of Cisco's CCaaS solutions ...

Cisco

CCaaS Solutions Engineer - SLED/FED

San Jose, CA · On-site

... CCaaS Sales Specialists and General Account teams within the SLED and Federal space. * AI ... Lead consulting efforts for customers transitioning from legacy on-premise environments to cloud ...

Cisco

CCaaS Solutions Engineer - SLED/FED

San Jose, CA · On-site +1

... CCaaS Sales Specialists and General Account teams within the SLED and Federal space. * AI ... Lead consulting efforts for customers transitioning from legacy on-premise environments to cloud ...

Telus Digital

$124K - $156K/yr

Digital Product Consulting, Digital Marketing Services, Data & AI, Strategy Consulting, Business ... Location and Flexibility Our Program Manager, Delivery - CCaaS will be an integral part of our CX ...

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How much do ccaas consultant jobs pay per hour?

As of Aug 4, 2026, the average hourly pay for ccaas consultant in the United States is $41.55, according to ZipRecruiter salary data. Most workers in this role earn between $29.33 and $49.52 per hour, depending on experience, location, and employer.

What is a CCaaS consultant?

A CCaaS Consultant is a professional who specializes in Contact Center as a Service (CCaaS) solutions. They help organizations select, implement, and optimize cloud-based contact center platforms to improve customer service operations. Their responsibilities often include assessing business needs, recommending suitable CCaaS providers, overseeing migrations from legacy systems, and ensuring seamless integration with existing technologies. Additionally, they provide training and support to ensure a smooth transition and maximize the benefits of the new system.

What are the key skills and qualifications needed to thrive as a CCaaS consultant?

To thrive as a CCaaS Consultant, you need expertise in contact center operations, cloud communication solutions, and a background in IT or business, often supported by relevant certifications such as AWS, Genesys, or Cisco. Familiarity with major CCaaS platforms, CRM systems, and integration tools is crucial for designing and implementing solutions. Strong client communication, problem-solving ability, and project management skills set standout consultants apart. These competencies are vital for delivering effective, client-focused CCaaS solutions that drive operational efficiency and customer satisfaction.

What are some common challenges faced by a CCaaS consultant when implementing cloud contact center solutions for clients?

As a CCaaS Consultant, one common challenge is understanding and aligning the client's specific business processes with the capabilities of the chosen cloud contact center platform. Additionally, handling data migration from legacy systems, ensuring seamless integration with existing CRM tools, and managing change resistance from end users are frequent hurdles. Effective communication and project management skills are vital to guide clients through technical complexities and to ensure a smooth transition to cloud-based solutions.
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Infographic showing various Ccaas Consultant job openings in the United States as of July 2026, with employment types broken down into 7% Locum Tenens, 7% As Needed, 7% Full Time, 78% Part Time, and 1% Nights. Highlights an 58% Physical, 7% Hybrid, and 35% Remote job distribution, with an average salary of $86,430 per year, or $41.6 per hour.

CCaaS Technology Consultant

Insite Managed Solutions

Dallas, TX • On-site, Remote

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 10 days ago

Job description

*Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.

*This position is not open to candidates in: California, Massachusetts, New York, New Jersey, Oregon, Connecticut, Minnesota, Colorado

Curious? Join the Insite Journey!

Full-Time, In Office 1336 SE 47th St, Cape Coral, FL 33904 OR Dallas, TX, OR Atlanta, GA, Up to 50% Travel

Why join Insite? 401k, PTO, and benefits (health, vision, dental, short/long term disability, and more eligibility within 1 month of start date). We also offer rotating employee events and activities, Hawaiian Fridays, and employee celebrations!

Are you a good fit for our team? Insite’s purpose is to help people win. We seek individuals that enjoy working in a collaborative environment and celebrate continuous improvement. We also seek people that strongly resonate with our Core Tenets: Embrace the Journey, Stay Curious, Be Exceptional, and Succeed Together!

As a CCaaS Consultant within Insite's Technology Practice, you'll help clients design, implement, and optimize modern contact center solutions. You'll work hands-on with multiple CCaaS platforms to configure solutions, support migrations, improve existing environments, and solve complex technical challenges. In this role you'll partner closely with clients to understand their goals, recommend the right approach, and deliver technology solutions that improve customer experience, agent performance, and business results.

How you can be Exceptional in this role:

  • Assess, configure, and optimize contact center technology environments, including IVR, routing, integrations, reporting, and platform configuration
  • Design and implement CCaaS solutions while advising clients on platform capabilities, architecture, vendor selection, and technology strategy
  • Lead and support platform evaluations, RFPs, implementations, migrations, upgrades, and optimization initiatives
  • Design, build, configure, and document IVR applications, routing logic, call flows, and omnichannel customer experiences
  • Configure, validate, and support integrations with CRM, WFM, QA, AI, and third-party applications
  • Monitor, troubleshoot, and optimize platform performance to improve customer and agent experiences
  • Present technical findings and recommendations to operational and executive stakeholders
  • Collaborate with internal consultants, implementation teams, and client stakeholders to deliver scalable, sustainable solutions
  • Manage multiple client engagements while maintaining strong organization and delivery discipline

How you will help us Succeed together:

  • 5+ years of experience in contact center operations, CCaaS technology, consulting, professional services, or BPO environments
  • Hands-on experience implementing, configuring, administering, or optimizing enterprise CCaaS platforms
  • Experience with one or more leading CCaaS platforms, including Five9, NICE CXone, RingCentral, or similar technologies
  • Experience designing and configuring IVRs, routing strategies, queues, skills, digital channels, reporting, and platform integrations
  • Experience supporting or leading CCaaS implementations, migrations, upgrades, and technology transformations
  • Ability to assess business requirements and translate them into scalable technology solutions
  • Strong troubleshooting, analytical, documentation, communication, and presentation skills
  • Proficiency with PowerPoint and Excel

How you can Stand out:

  • Experience supporting technology assessments, vendor evaluations, or RFP processes
  • Experience in consulting, advisory, or digital transformation environments
  • Knowledge of AI-enabled customer experience technologies, including conversational AI, virtual agents, agent assist, and automation
  • Lean, Six Sigma, or other process improvement certification or applied experience
Equal Opportunity Employer M/F/D/V