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Ccaas Consultant Jobs (NOW HIRING)

Telus Digital

$120K - $145K/yr

Digital Product Consulting, Digital Marketing Services, Data & AI, Strategy Consulting, Business ... The Opportunity As a Manager, Product - CCaaS , you'll form close relationships with client ...

TTEC Digital

Executive Director CCaaS

Austin, TX · On-site +1

$200K - $240K/yr

The TTEC Digital Genesys Partner Practice of customer experience (CX) designers, consultants ... As the Executive Director Professional Services, CCaaS, you will manage projects and teams on the ...

TTEC Digital

Executive Director CCaaS

Austin, TX · Remote

$200K - $240K/yr

The TTEC Digital Genesys Partner Practice of customer experience (CX) designers, consultants ... As the Executive Director Professional Services, CCaaS, you will manage projects and teams on the ...

Telus Digital

$180K - $224K/yr

Digital Product Consulting, Digital Marketing Services, Data & AI, Strategy Consulting, Enterprise ... The Opportunity The Senior Manager, Solutions Architecture for Genesys CCaaS is a technical pre ...

TTEC Digital

Executive Director CCaaS

Austin, TX · On-site

$200K - $240K/yr

The TTEC Digital Genesys Partner Practice of customer experience (CX) designers, consultants ... As the Executive Director Professional Services, CCaaS, you will manage projects and teams on the ...

Telus Digital

$124K - $156K/yr

Digital Product Consulting, Digital Marketing Services, Data & AI, Strategy Consulting, Business ... Location and Flexibility Our Program Manager, Delivery - CCaaS will be an integral part of our CX ...

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How much do ccaas consultant jobs pay per hour?

As of Jul 13, 2026, the average hourly pay for ccaas consultant in the United States is $41.55, according to ZipRecruiter salary data. Most workers in this role earn between $29.33 and $49.52 per hour, depending on experience, location, and employer.

What is a CCaaS Consultant?

A CCaaS Consultant is a professional who specializes in Contact Center as a Service (CCaaS) solutions. They help organizations select, implement, and optimize cloud-based contact center platforms to improve customer service operations. Their responsibilities often include assessing business needs, recommending suitable CCaaS providers, overseeing migrations from legacy systems, and ensuring seamless integration with existing technologies. Additionally, they provide training and support to ensure a smooth transition and maximize the benefits of the new system.

What are the key skills and qualifications needed to thrive as a CCaaS (Contact Center as a Service) Consultant, and why are they important?

To thrive as a CCaaS Consultant, you need expertise in contact center operations, cloud communication solutions, and a background in IT or business, often supported by relevant certifications such as AWS, Genesys, or Cisco. Familiarity with major CCaaS platforms, CRM systems, and integration tools is crucial for designing and implementing solutions. Strong client communication, problem-solving ability, and project management skills set standout consultants apart. These competencies are vital for delivering effective, client-focused CCaaS solutions that drive operational efficiency and customer satisfaction.

What are some common challenges faced by a CCaaS Consultant when implementing cloud contact center solutions for clients?

As a CCaaS Consultant, one common challenge is understanding and aligning the client's specific business processes with the capabilities of the chosen cloud contact center platform. Additionally, handling data migration from legacy systems, ensuring seamless integration with existing CRM tools, and managing change resistance from end users are frequent hurdles. Effective communication and project management skills are vital to guide clients through technical complexities and to ensure a smooth transition to cloud-based solutions.
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Ccaas Consultant jobs near you
Senior CCaaS Solution Architect

Senior CCaaS Solution Architect

CYNET SYSTEMS

Lincoln, NE • On-site

$85/hr

Contractor

Posted 6 days ago

Job description

Job Overview:

Requirement/Must Have:

  • 10 to 15 years of experience in Contact Center / CCaaS architecture.
  • Hands‑on experience with multiple CCaaS platforms such as NICE CXone, Client Cloud, Amazon Connect, and Microsoft CCaaS.
  • Strong expertise in IVR & customer journey design.
  • WFM solutions experience.
  • REST/API integrations experience.
  • Experience integrating CCaaS with CRM systems (Salesforce, MS Dynamics).
  • Solid understanding of cloud platforms (AWS / Azure / GCP).
  • Good knowledge of security, compliance, and data privacy in cloud contact centers.

Responsibilities:

  • Design end‑to‑end CCaaS solutions, including IVR journeys, omnichannel flows, and customer experience design.
  • Lead customer workshops to gather requirements and propose best‑fit CCaaS solutions.
  • Architect and integrate Workforce Management (WFM), reporting, and analytics.
  • Design and govern API‑based integrations with CRM and enterprise systems.
  • Create high‑level and detailed architecture, call flow, and integration diagrams.
  • Support on‑prem to CCaaS migration and cloud transformation initiatives.
  • Provide architectural leadership, estimates, and guidance to delivery teams.

Nice to Have:

  • NICE CXone certification.
  • Experience with AI‑driven contact center capabilities.
  • Exposure to Quality Management (QM).
  • Familiarity with Agile delivery and Jira.
 

Founded in 2010 and headquartered in the Washington, DC metro area, Cynet Systems Inc. is a leading staffing and recruiting powerhouse. Proudly recognized as a nationally and locally certified diversity firm, Cynet delivers agile, scalable talent solutions across industries. With an active footprint in all 50 U.S. states and Canada, we support thousands of consultants through our expansive, high-performing recruitment engine operating across North America and Asia—ensuring speed, quality, and consistency in every hire.
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About Cynet Systems

Sourced by ZipRecruiter

Cynet Systems Inc is a staffing and recruiting corporation nestled in Ashburn, VA, USA. Established in 2010, the company operates within the Information Technology and Services sector, specializing in providing effective workforce solutions to different business needs, including IT consulting, direct hire, and contract staffing services. Through the years, Cynet Systems has built an impressive portfolio, going beyond borders and expanding its operations internationally in Canada and India. Rooted in its core values of teamwork, leadership, and commitment, Cynet Systems helps businesses unlock their full potential by providing versatile and competent professionals that perfectly align with their needs. Fueled by their unwavering mission to deliver top-tier talent to businesses worldwide, Cynet Systems garnered various recognitions including SIA's fastest-growing staffing firms and Best Place to Work in Virginia for 2019.

Industry

It services

Company size

501 - 1,000 Employees

Headquarters location

Sterling, VA, US

Year founded

2010

Social media

Twitter

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