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Cx Solutions Jobs (NOW HIRING)

Prophecy Technologies

Genesys Cloud CX Solutions Architect

$66.50 - $84.75/hr

Genesys Cloud CX Solutions Architect || Remote || Key Responsibilities * Design end-to-end Genesys Cloud CX solutions for healthcare contact centers. * Lead client discussions, discovery workshops ...

Prophecy Technologies

Genesys Cloud CX Solutions Architect

$66.50 - $84.75/hr

Genesys Cloud CX Solutions Architect || Remote || Key Responsibilities * Design end-to-end Genesys Cloud CX solutions for healthcare contact centers. * Lead client discussions, discovery workshops ...

Sunrun

Bilingual CX Solutions Regulatory Staff

$17.50 - $22.50/hr

The CX Solutions Regulatory Staff plays a vital role in building and maintaining proactive, positive relationships with the complaint department within relevant regulators and oversight agencies.

NTT Data Business Solutions

SAP CX Solution Architect

$160K - $229K/yr

Design and configure solutions for implementing SAP CX C4C Sales and Service * Experience in designing and configuring integration points between CX C4C, Sales and Service Cloud V2 and S4 HANA, ECC.

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Cnx

Principal Architect: Google Cloud CX Solutions

Google Cloud CX Solutions We're Concentrix. The intelligent transformation partner. Solution-focused. Tech-powered. Intelligence-fueled. The global technology and services leader that powers the ...

PTP

Solution Architect

Austin, TX · Remote

$64.50 - $85/hr

PTP is a fast-growing system integrator that offers strategic Customer Experience (CX) solutions to our clients. We are looking for a Senior Solution Architect to help us sell CX solutions that ...

PTP

Solution Architect

Austin, TX

$62.50 - $82.25/hr

PTP is a fast-growing system integrator that offers strategic Customer Experience (CX) solutions to our clients. We are looking for a Senior Solution Architect to help us sell CX solutions that ...

PTP

Solution Architect

Austin, TX

$61.50 - $81/hr

PTP is a fast-growing system integrator that offers strategic Customer Experience (CX) solutions to our clients. We are looking for a Senior Solution Architect to help us sell CX solutions that ...

CEDENT

SAP CX Consultant

$40 - $60/hr

Act as the primary consultant and trusted advisor for clients implementing SAP CX solutions with an emphasis on SAP Sales Cloud Service Cloud and Marketing Cloud. * Facilitate client conversations to ...

Telus Digital

$140K - $200K/yr

Location and Flexibility Our Associate Principal, AI & CX Solutions Strategist ,is an integral part of our Strategy team at TELUS Digital. This role will have the option to be in a Work From Near ...

Keste

$180 - $240/hr

Design scalable, integrated solutions leveraging Oracle CX suite and related applications (e.g., Oracle Integration Cloud, Fusion Middleware, Oracle ERP Cloud). * Collaborate with business analysts ...

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Cx Solutions information

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How much do cx solutions jobs pay per hour?

As of Sep 2, 2026, the average hourly pay for cx solutions in the United States is $30.60, according to ZipRecruiter salary data. Most workers in this role earn between $18.27 and $38.46 per hour, depending on experience, location, and employer.

What is a CX solutions?

Cx Solutions, short for Customer Experience Solutions, refer to strategies, technologies, and services designed to improve how customers interact with and perceive a company. These solutions often involve customer service platforms, feedback tools, and process optimizations that make interactions smoother and more satisfying. Organizations implement Cx Solutions to increase customer loyalty, enhance satisfaction, and gain a competitive edge in the market. The field combines data analysis, technology, and human insight to deliver meaningful improvements to the customer journey.

What are the key skills and qualifications needed to thrive as a CX solutions specialist?

To thrive as a Customer Experience (CX) Solutions Specialist, you need a solid understanding of customer journey mapping, data analysis, and experience design, often supported by a degree in business, marketing, or a related field. Familiarity with CX platforms like Salesforce, Zendesk, or Qualtrics, as well as certifications in customer experience management, are commonly required. Strong communication, problem-solving abilities, and a customer-centric mindset help professionals excel in building relationships and driving improvements. These skills are crucial for optimizing customer interactions, ensuring satisfaction, and delivering measurable business value.

How does a professional in a CX solutions role typically collaborate with other departments to improve customer experience?

Professionals in CX Solutions frequently work cross-functionally, collaborating with teams such as product, marketing, sales, and customer support to gather insights and identify pain points in the customer journey. They facilitate workshops, analyze customer feedback, and help implement strategies that align with broader business goals. This role often requires strong communication and project management skills, as professionals must coordinate initiatives and ensure all stakeholders are aligned toward enhancing the overall customer experience.

What is the difference between Cx Solutions vs Customer Experience Analyst?

AspectCx SolutionsCustomer Experience Analyst
CredentialsTypically requires certifications in CX tools, UX, or related fieldsOften requires degrees in marketing, business, or related fields, with certifications in CX or data analysis
Work EnvironmentCollaborative, cross-departmental teams focusing on customer journey improvementsData-driven, analytical setting focusing on customer feedback and experience metrics
Employer & Industry UsageUsed across retail, tech, finance, and service industries to enhance customer interactionsCommon in marketing, consulting, and customer service sectors for analyzing customer data

While both roles focus on improving customer experience, Cx Solutions professionals typically implement and manage CX strategies and tools, whereas Customer Experience Analysts analyze data to inform CX improvements. Both roles are vital for enhancing customer satisfaction but differ in their primary functions and skill sets.

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Cx Solutions jobs near you
Infographic showing various Cx Solutions job openings in the United States as of August 2026, with employment types broken down into 87% Full Time, 8% Part Time, and 5% Contract. Highlights an 79% Physical, 3% Hybrid, and 18% Remote job distribution, with an average salary of $63,640 per year, or $30.6 per hour.

Genesys Cloud CX Solutions Architect

Prophecy Technologies

Remote

$65 - $89/hr

Full-time

This job post has expired today. Applications are no longer accepted.

Job description

Role Summary
We are looking for a senior Genesys Cloud CX Solutions Architect with extensive Genesys experience, strong healthcare knowledge, and excellent client-facing and solution-pitching skills. The candidate must confidently explain the complete Genesys platform, including its capabilities, advantages, limitations, licensing considerations, integration options, and implementation trade-offs.
Key Responsibilities
* Design end-to-end Genesys Cloud CX solutions for healthcare contact centers.
* Lead client discussions, discovery workshops, product evaluations, and architecture presentations.
* Explain Genesys capabilities across voice, IVR, routing, digital channels, workforce management, quality management, analytics, outbound campaigns, bots, AI, Agent Assist, recording, reporting, and customer journey management.
* Clearly present the pros, cons, limitations, dependencies, costs, and best-fit use cases of each Genesys capability.
* Compare solution options and recommend the right approach based on business needs, scalability, security, user experience, and cost.
* Architect integrations with CRM, ServiceNow, Epic, Cerner, scheduling, claims, billing, identity platforms, and internal applications.
* Design integrations using Genesys Data Actions, REST APIs, OAuth, webhooks, middleware, and event-based services.
* Design unified agent desktop and screen-pop solutions for patient, member, and provider information.
* Ensure solutions meet HIPAA, PHI protection, privacy, security, recording, and compliance requirements.
* Review vendor designs and provide technical leadership through implementation, testing, and deployment.
Required Skills
* 12+ years of overall contact center technology experience.
* 8+ years of hands-on Genesys experience, including at least 5 years with Genesys Cloud CX.
* Proven experience leading multiple enterprise-scale Genesys implementations, migrations, and integrations.
* Strong knowledge of the complete Genesys Cloud CX product suite.
* Ability to explain Genesys features, licensing models, strengths, weaknesses, constraints, and alternatives.
* Strong experience with IVR, Architect flows, routing, telephony, digital channels, WEM, analytics, bots, AI, and integrations.
* Experience integrating Genesys with CRM, ServiceNow, Epic, Cerner, or other enterprise platforms.
* Strong knowledge of REST APIs, OAuth, SSO, JSON, middleware, and cloud integration patterns.
* Good understanding of healthcare contact center operations and HIPAA requirements.
* Excellent communication, presentation, consulting, stakeholder-management, and solution-pitching skills.
* Ability to create architecture diagrams, integration designs, call flows, solution comparisons, and implementation roadmaps.
Preferred
* Genesys Cloud CX certification.
* Healthcare provider or payer experience.
* Experience with patient access, member services, provider services, appointment scheduling, claims, billing, and prior authorization.
* Experience migrating from Avaya, Cisco, NICE, Five9, or legacy Genesys platforms.

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