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Cx Solutions Jobs (NOW HIRING)

PTP

CX Business Analyst - REMOTE

Sacramento, CA · On-site +1

PTP is a fast-growing system integrator that offers strategic customer experience (CX) solutions to our clients. We are looking for a CX Business Analyst to help us design, test, and deliver CX ...

PTP

Google Cloud Solution Architect - REMOTE

Austin, TX · On-site +1

$62 - $84.75/hr

PTP is a fast-growing system integrator that offers strategic Customer Experience (CX) solutions to our clients. We are rapidly expanding our cloud practice and looking for a Google Cloud Solution ...

PTP

IVR Architect - REMOTE

CA · On-site +1

PTP is a fast-growing system integrator that offers strategic Customer Experience (CX) solutions to our clients. We are looking for a Senior IVR Architect to help us design and deliver CX solutions ...

PTP

Genesys Cloud Engineer - REMOTE

Austin, TX · On-site +1

$54.25 - $72.75/hr

PTP is a fast-growing system integrator that offers strategic Customer Experience (CX) solutions to our clients. We are looking for a Genesys Cloud Engineer to help us design and deliver CX solutions ...

PTP

Senior Project Manager - REMOTE

Austin, TX · On-site +1

PTP is a fast-growing system integrator that offers strategic Customer Experience (CX) solutions to our clients. We are looking for a Senior Project Manager to help us design and deliver CX solutions ...

PTP

Engagement Manager - REMOTE

Austin, TX · On-site +1

We are looking for an Engagement Manager to help us sell and deliver CX solutions that provide our clients with a beautiful customer journey that achieves results. At PTP we value aptitude and ...

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How much do cx solutions jobs pay per hour?

As of Jul 22, 2026, the average hourly pay for cx solutions in the United States is $30.60, according to ZipRecruiter salary data. Most workers in this role earn between $18.27 and $38.46 per hour, depending on experience, location, and employer.

What are Cx Solutions?

Cx Solutions, short for Customer Experience Solutions, refer to strategies, technologies, and services designed to improve how customers interact with and perceive a company. These solutions often involve customer service platforms, feedback tools, and process optimizations that make interactions smoother and more satisfying. Organizations implement Cx Solutions to increase customer loyalty, enhance satisfaction, and gain a competitive edge in the market. The field combines data analysis, technology, and human insight to deliver meaningful improvements to the customer journey.

What are the key skills and qualifications needed to thrive as a Customer Experience (CX) Solutions Specialist, and why are they important?

To thrive as a Customer Experience (CX) Solutions Specialist, you need a solid understanding of customer journey mapping, data analysis, and experience design, often supported by a degree in business, marketing, or a related field. Familiarity with CX platforms like Salesforce, Zendesk, or Qualtrics, as well as certifications in customer experience management, are commonly required. Strong communication, problem-solving abilities, and a customer-centric mindset help professionals excel in building relationships and driving improvements. These skills are crucial for optimizing customer interactions, ensuring satisfaction, and delivering measurable business value.

Is CX a good job?

Customer experience (CX) roles involve improving customer interactions and satisfaction, often requiring skills in communication, problem-solving, and familiarity with CRM tools. These jobs can offer stable employment and opportunities for advancement, especially in industries focused on customer service and support.

What's a good job for overthinkers?

Customer experience (CX) solutions roles often involve analyzing data and developing strategies, which can suit overthinkers who enjoy problem-solving and attention to detail. These jobs typically require strong communication skills and familiarity with tools like CRM software, and they often involve collaborative environments that value thoughtful analysis.

How does a professional in a CX Solutions role typically collaborate with other departments to improve customer experience?

Professionals in CX Solutions frequently work cross-functionally, collaborating with teams such as product, marketing, sales, and customer support to gather insights and identify pain points in the customer journey. They facilitate workshops, analyze customer feedback, and help implement strategies that align with broader business goals. This role often requires strong communication and project management skills, as professionals must coordinate initiatives and ensure all stakeholders are aligned toward enhancing the overall customer experience.

What is the difference between Cx Solutions vs Customer Experience Analyst?

AspectCx SolutionsCustomer Experience Analyst
CredentialsTypically requires certifications in CX tools, UX, or related fieldsOften requires degrees in marketing, business, or related fields, with certifications in CX or data analysis
Work EnvironmentCollaborative, cross-departmental teams focusing on customer journey improvementsData-driven, analytical setting focusing on customer feedback and experience metrics
Employer & Industry UsageUsed across retail, tech, finance, and service industries to enhance customer interactionsCommon in marketing, consulting, and customer service sectors for analyzing customer data

While both roles focus on improving customer experience, Cx Solutions professionals typically implement and manage CX strategies and tools, whereas Customer Experience Analysts analyze data to inform CX improvements. Both roles are vital for enhancing customer satisfaction but differ in their primary functions and skill sets.

What jobs pay 4000 a week without a degree?

In the field of customer experience solutions, high-paying roles such as sales managers, account executives, or technical support leads can earn around $4,000 weekly through commissions, bonuses, or performance-based pay. These positions often require strong communication skills, industry knowledge, and experience rather than formal degrees, and may involve working in fast-paced environments or managing client relationships.

How can I make 2000 a week working from home?

Cx Solutions roles often involve customer experience or support positions that can pay hourly or per project, with some roles offering bonuses or commissions. To reach $2000 weekly, you may need to work multiple shifts, develop specialized skills, or secure high-paying contracts, often requiring strong communication skills and familiarity with remote work tools. Earnings vary based on experience, role complexity, and client demand.
More about Cx Solutions jobs
What cities are hiring for Cx Solutions jobs? Cities with the most Cx Solutions job openings:
What states have the most Cx Solutions jobs? States with the most job openings for Cx Solutions jobs include:
What job categories do people searching Cx Solutions jobs look for? The top searched job categories for Cx Solutions jobs are:
Cx Solutions jobs near you
Infographic showing various Cx Solutions job openings in the United States as of July 2026, with employment types broken down into 27% Locum Tenens, 66% Full Time, 5% Part Time, 1% Contract, and 1% Summer. Highlights an 82% Physical, 5% Hybrid, and 13% Remote job distribution, with an average salary of $63,640 per year, or $30.6 per hour.
Director, Customer Experience Solutions

Director, Customer Experience Solutions

Rentokil

Nashville, TN • On-site, Remote

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

This job post has expired today. Applications are no longer accepted.

Rentokil rating

7.0

Company rating: 7.0 out of 10

Based on 118 frontline employees who took The Breakroom Quiz

14th of 33 rated pest control companies

Job description

Benefits Start Day 1 for Full-Time Colleagues - No Waiting Period!
For more information about our benefits, see below!
We are proud to be a member of the Rentokil family of companies, the global leader in Pest Control and other services across more than 90 countries. We pride ourselves on being a trusted partner to many of the world's leading brands and serve consumer and business customers across multiple industries. We are extremely proud of our legacy of excellence and constantly work to fulfill our mission to "protect people, enhance lives, and preserve the planet."
Overview
The Director of CX Solutions is responsible for designing and delivering strategic, scalable customer experience (CX) solutions that align with business objectives, improve customer satisfaction, and drive operational efficiency. This role serves as a cross-functional leader who understands business processes, emerging technologies, and the voice of the customer to architect CX solutions that can scale across the organization.
Key Relationships
  • Executive leadership (C-Suite) to align on overarching CX vision, KPI's and strategic priorities, technology and design
  • Customer Service/Support Leadership to optimize customer-facing processes and tools that support change and enable success for front line colleagues
  • Marketing and Brand teams to ensure CX solutions are grounded in real-time customer feedback and messaging.
  • IT &Technology teams for integration and deployment of CX platforms and tools
  • External stakeholder - Vendors, Consultants and endusers to design, test, integrate and measure tools

Duties & Responsibilities
  • Lead the design and delivery of end-to-end customer experience (CX) solutions aligned with journey mapping, brand strategy, and business objectives.
  • Collaborate with cross-functional stakeholders (Marketing, Product, Technology, Operations, Customer Service) to assess current processes and identify opportunities for improvement.
  • Translate customer insights and feedback into actionable strategies, solution designs, and measurable improvements.
  • Analyze and optimize customer interaction processes, addressing inefficiencies and standardizing workflows for consistency and scalability.
  • Evaluate, recommend, and implement scalable CX technologies (CRM, contact center platforms, automation tools, feedback systems) in partnership with IT and vendors.
  • Stay current on CX technology trends and emerging solutions, assessing their applicability to enhance customer and business outcomes.
  • Gather, document, and prioritize business and functional requirements, facilitating solution workshops to align technical capabilities with business needs.
  • Lead change management initiatives to ensure adoption of new processes and technologies across departments.
  • Oversee execution of multiple CX initiatives, managing timelines, dependencies, budgets, and resource allocation to deliver measurable impact.
  • Define KPIs, track performance, and iterate solutions based on data insights, customer feedback, and evolving business needs.

Candidate Requirements
Education
  • Bachelor's degree in Business, Information Systems, Customer Experience, or related field (Master's preferred). OR equivalent years of experience. Equivalent years of experience are defined as one year of applicable professional experience for each year of college requested.

Experience
  • 10+ years of experience in customer experience, digital transformation, or enterprise solution design.
  • Strong understanding of CX best practices, customer journey mapping, and experience measurement (e.g., NPS, CSAT, CES).
  • Proven ability to lead cross-functional teams and influence at all levels of the organization.
  • Experience with project management methodologies (Agile, Scrum, or PMP certification a plus).
  • Familiarity with CX technologies (e.g., Salesforce, Zendesk, Medallia, Qualtrics, Genesys, etc.).
  • Exceptional communication, stakeholder management, and analytical skills.

Skills & Competencies
  • Strategic Leadership - Builds long-term CX strategies aligned to customer journey and business goals; drives innovation and uses data-driven insights to prioritize improvements.
  • Operational Excellence - Optimizes processes, reduces friction, and leverages CX technologies (CRM, IVR, chatbots, automation) to deliver seamless solutions across functions.
  • People Leadership - Practices servant leadership, enables change management, and influences stakeholders without direct authority to drive adoption of CX initiatives.
  • Customer Advocacy - Champions the voice of the customer, applies empathy and emotional intelligence, and develops scalable solutions to address customer pain points.
  • Communication & Collaboration - Demonstrates executive presence, crafts compelling stories from CX insights, and fosters cross-functional collaboration to align business units.

Why Choose Us?
A career with the Rentokil family of companies can be a professional trajectory filled with opportunity. We pride ourselves on being a world-class team that rewards high performance, and we love to promote from within. We offer competitive pay and many of our roles offer performance incentives.
Below you'll find information about some of what we have to offer. All Full-Time Colleagues qualify for the following and Part-Time Colleagues qualify for most benefits after they meet certain criteria.
Click here to read more about our Total Rewards Program which includes:
Professional and Personal Growth
  • Multiple avenues to grow your career
  • Training and development programs available
  • Tuition Reimbursement benefits (for FT Colleagues)

Health and Wellness
  • Full-time colleagues are eligible to begin enrollment immediately upon hire with benefits starting on day 1
  • Health benefits including Medical, Dental, Vision, Disability, and Life Insurance plus much more

Savings and Retirement
  • 401(k) retirement plan with company-matching contributions

Work-Life Balance
  • Vacation days & sick days
  • Company-paid holidays & floating holidays
  • A company mindset that prioritizes health, safety, and flexibility

We are looking for individuals who want to make a difference where our customers live and work. Is that you?
This company is a Drug Free workplace.
Rentokil is committed to complying with all Federal, State, and local laws related to the employment of qualified individuals with disabilities.
California residents click here to review your privacy rights.
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
By applying to this job, you agree to receive initial texts from systems used on behalf of Rentokil North America, Inc., possibly including Workday, Loop, and HireVue. These systems utilize text messages to communicate with you throughout the application, interview, and pre-hire processes. You can set your communication preferences or opt out of text messages from each system at any time following the initial message. Message and data rates may apply.

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About Rentokil

Sourced by ZipRecruiter

Rentokil is the most recognised commercial pest control brand in the world, offering a greater global reach than any other. We provide innovative services and solutions in over 80 countries across 1,800 local branches, employing over 19,000 qualified pest control specialists Our mission is to protect people and enhance lives by providing pest control services that ensure public health and protect the environment through energy efficient and sustainable solutions. We offer a complete range of services for commercial and residential properties, including common pests such as rodents, flies, stored product insects, biting insects and birds to other kinds of wildlife. Driven by customer-centric innovation, our pest control solutions incorporate both preventative and responsive strategies to enhance protection for your business sector through a consistent, continuous pest management programme.

Industry

Environmental quality programs administration

Company size

10,000+ Employees

Headquarters location

Reading, PA, US

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