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Cx Solutions Jobs (NOW HIRING)

PTP

CX Business Architect - REMOTE

Austin, TX · Remote

$62.25 - $80.75/hr

PTP is a fast-growing system integrator that offers strategic customer experience (CX) solutions to our clients. We are looking for a CX Business Architect to help us design, test, and deliver CX ...

PTP

CX Business Analyst - REMOTE

Sacramento, CA · On-site +1

PTP is a fast-growing system integrator that offers strategic customer experience (CX) solutions to our clients. We are looking for a CX Business Analyst to help us design, test, and deliver CX ...

CSG

CX Sales Director - New Logo Sales

OR · Remote

Orchestrate a cross-functional pursuit team o Lead and coordinate internal SMEs, solution consultants, and partners to design winning CX solutions. o Capture and share CX insights, competitive ...

PTP

Google Cloud Solution Architect - REMOTE

Austin, TX · On-site +1

$62 - $84.75/hr

PTP is a fast-growing system integrator that offers strategic Customer Experience (CX) solutions to our clients. We are rapidly expanding our cloud practice and looking for a Google Cloud Solution ...

Avaya

CX Global Account Manager

Charlotte, NC · Remote

Learn more at Drive the Future of AI-Powered Customer Experience (CX) Avaya is leading a massive ... Solution Strategy and Business Design (CCaaS/Omnichannel): Lead high-level business discovery to ...

Avaya

CX Global Account Manager

Charlotte, NC · On-site

Learn more at Drive the Future of AI-Powered Customer Experience (CX) Avaya is leading a massive ... Solution Strategy and Business Design (CCaaS/Omnichannel): Lead high-level business discovery to ...

Avaya

CX Global Account Manager

Charlotte, NC · Remote

Learn more at Drive the Future of AI-Powered Customer Experience (CX) Avaya is leading a massive ... Solution Strategy and Business Design (CCaaS/Omnichannel): Lead high-level business discovery to ...

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How much do cx solutions jobs pay per hour?

As of May 29, 2026, the average hourly pay for cx solutions in the United States is $30.60, according to ZipRecruiter salary data. Most workers in this role earn between $18.27 and $38.46 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Customer Experience (CX) Solutions Specialist, and why are they important?

To thrive as a Customer Experience (CX) Solutions Specialist, you need a solid understanding of customer journey mapping, data analysis, and experience design, often supported by a degree in business, marketing, or a related field. Familiarity with CX platforms like Salesforce, Zendesk, or Qualtrics, as well as certifications in customer experience management, are commonly required. Strong communication, problem-solving abilities, and a customer-centric mindset help professionals excel in building relationships and driving improvements. These skills are crucial for optimizing customer interactions, ensuring satisfaction, and delivering measurable business value.

How does a professional in a CX Solutions role typically collaborate with other departments to improve customer experience?

Professionals in CX Solutions frequently work cross-functionally, collaborating with teams such as product, marketing, sales, and customer support to gather insights and identify pain points in the customer journey. They facilitate workshops, analyze customer feedback, and help implement strategies that align with broader business goals. This role often requires strong communication and project management skills, as professionals must coordinate initiatives and ensure all stakeholders are aligned toward enhancing the overall customer experience.

What are Cx Solutions?

Cx Solutions, short for Customer Experience Solutions, refer to strategies, technologies, and services designed to improve how customers interact with and perceive a company. These solutions often involve customer service platforms, feedback tools, and process optimizations that make interactions smoother and more satisfying. Organizations implement Cx Solutions to increase customer loyalty, enhance satisfaction, and gain a competitive edge in the market. The field combines data analysis, technology, and human insight to deliver meaningful improvements to the customer journey.

What is the difference between Cx Solutions vs Customer Experience Analyst?

AspectCx SolutionsCustomer Experience Analyst
CredentialsTypically requires certifications in CX tools, UX, or related fieldsOften requires degrees in marketing, business, or related fields, with certifications in CX or data analysis
Work EnvironmentCollaborative, cross-departmental teams focusing on customer journey improvementsData-driven, analytical setting focusing on customer feedback and experience metrics
Employer & Industry UsageUsed across retail, tech, finance, and service industries to enhance customer interactionsCommon in marketing, consulting, and customer service sectors for analyzing customer data

While both roles focus on improving customer experience, Cx Solutions professionals typically implement and manage CX strategies and tools, whereas Customer Experience Analysts analyze data to inform CX improvements. Both roles are vital for enhancing customer satisfaction but differ in their primary functions and skill sets.

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Cx Solutions jobs near you

Engagement Lead - CX (Sr. AVP)

Inizio Partners

Jersey City, NJ

Full-time

Posted 4 days ago

Job description

Engagement Lead - CX (Sr. AVP)

Jersey City, NJ, United States Or refer someone Job Openings Engagement Lead - CX (Sr. AVP)

About the Job Engagement Lead - CX (Sr. AVP)

Role: Engagement Lead CX

Job Description

  • Overall, 15 years of experience and Min 8 years hands-on experience in leading and selling CX solutions on an enterprise level or large-scale deployments
  • Experience in handling large accounts, stakeholder management, account planning
  • Responsible to driving CX revenue and account growth by identifying new buying centers and opportunities in client environment
  • Build and maintain strong relationships with clients and help drive CX engagements with client
  • Be the onshore point of contact for any client escalations
  • Works with offshore and internal technical teams to steer the project delivery and relationship
  • Strong expertise in CCaaS solutions like NICE, Genesys, AWS
  • Certification in Google/AWS Cloud or LEX/POLLY or Watson Conversational AI is an advantage
  • Basic Understanding of Voice Telephony(Avaya, Cisco, Genesys, AWS Connect) & Data Networks(Basics of MPLS, Internet, VLAN etc) and Communication process is an Add-on
  • Understanding of GenAI, LLMs, Systems Integration & deployment models
  • Excellent communication & presentation skill is highly required.
  • Proficient in working with cross functional teams
  • Ready to work in flexible time zone as per client requirement
  • Effective leadership and influencing skills in the application of CX and GenAI

Basic Qualifications

  • Bachelor's degree in Computer Science, Linguistics, or related technical field
  • At least 5 years experience in CX Solution Architect role
  • 7+ years experience in Account Management, Stakeholder Management

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