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Cx Solutions Jobs (NOW HIRING)

PTP

CX Business Analyst - REMOTE

Sacramento, CA · On-site +1

PTP is a fast-growing system integrator that offers strategic customer experience (CX) solutions to our clients. We are looking for a CX Business Analyst to help us design, test, and deliver CX ...

Artech

Genesys Architect (Cloud CX / IVR)

Clarks Summit, PA · On-site

$68 - $72/hr

Genesys Architect (Cloud CX / IVR) Location: Cary, NC OR Clarks Summit, PA (LOCAL candidates only ... Architect and design end-to-end contact center solutions. * Work on IVR (Interactive Voice Response ...

PTP

Google Cloud Solution Architect - REMOTE

Austin, TX · On-site

$63 - $86.25/hr

PTP is a fast-growing system integrator that offers strategic Customer Experience (CX) solutions to our clients. We are rapidly expanding our cloud practice and looking for a Google Cloud Solution ...

PTP

Google Cloud Solution Architect - REMOTE

Austin, TX · On-site +1

$62 - $84.75/hr

PTP is a fast-growing system integrator that offers strategic Customer Experience (CX) solutions to our clients. We are rapidly expanding our cloud practice and looking for a Google Cloud Solution ...

Avaya

CX Global Account Manager

Charlotte, NC · On-site

Learn more at Drive the Future of AI-Powered Customer Experience (CX) Avaya is leading a massive ... Solution Strategy and Business Design (CCaaS/Omnichannel): Lead high-level business discovery to ...

Avaya

CX Global Account Manager

Charlotte, NC · Remote

Learn more at Drive the Future of AI-Powered Customer Experience (CX) Avaya is leading a massive ... Solution Strategy and Business Design (CCaaS/Omnichannel): Lead high-level business discovery to ...

Jj

Manager, Digital CX CRM/Telephony

West Chester, PA · On-site

... are solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for ... MA DePuy Synthes is recruiting for a Manager, Digital CX (CRM/Telephony) in Massachusetts. Johnson ...

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How much do cx solutions jobs pay per hour?

As of Jun 26, 2026, the average hourly pay for cx solutions in the United States is $30.60, according to ZipRecruiter salary data. Most workers in this role earn between $18.27 and $38.46 per hour, depending on experience, location, and employer.

What are Cx Solutions?

Cx Solutions, short for Customer Experience Solutions, refer to strategies, technologies, and services designed to improve how customers interact with and perceive a company. These solutions often involve customer service platforms, feedback tools, and process optimizations that make interactions smoother and more satisfying. Organizations implement Cx Solutions to increase customer loyalty, enhance satisfaction, and gain a competitive edge in the market. The field combines data analysis, technology, and human insight to deliver meaningful improvements to the customer journey.

What are the key skills and qualifications needed to thrive as a Customer Experience (CX) Solutions Specialist, and why are they important?

To thrive as a Customer Experience (CX) Solutions Specialist, you need a solid understanding of customer journey mapping, data analysis, and experience design, often supported by a degree in business, marketing, or a related field. Familiarity with CX platforms like Salesforce, Zendesk, or Qualtrics, as well as certifications in customer experience management, are commonly required. Strong communication, problem-solving abilities, and a customer-centric mindset help professionals excel in building relationships and driving improvements. These skills are crucial for optimizing customer interactions, ensuring satisfaction, and delivering measurable business value.

How does a professional in a CX Solutions role typically collaborate with other departments to improve customer experience?

Professionals in CX Solutions frequently work cross-functionally, collaborating with teams such as product, marketing, sales, and customer support to gather insights and identify pain points in the customer journey. They facilitate workshops, analyze customer feedback, and help implement strategies that align with broader business goals. This role often requires strong communication and project management skills, as professionals must coordinate initiatives and ensure all stakeholders are aligned toward enhancing the overall customer experience.

What is the difference between Cx Solutions vs Customer Experience Analyst?

AspectCx SolutionsCustomer Experience Analyst
CredentialsTypically requires certifications in CX tools, UX, or related fieldsOften requires degrees in marketing, business, or related fields, with certifications in CX or data analysis
Work EnvironmentCollaborative, cross-departmental teams focusing on customer journey improvementsData-driven, analytical setting focusing on customer feedback and experience metrics
Employer & Industry UsageUsed across retail, tech, finance, and service industries to enhance customer interactionsCommon in marketing, consulting, and customer service sectors for analyzing customer data

While both roles focus on improving customer experience, Cx Solutions professionals typically implement and manage CX strategies and tools, whereas Customer Experience Analysts analyze data to inform CX improvements. Both roles are vital for enhancing customer satisfaction but differ in their primary functions and skill sets.

What is CX in social media?

In the context of Cx Solutions, CX in social media refers to Customer Experience, which involves managing and improving how customers interact with a company's brand across social platforms. It includes monitoring engagement, responding to inquiries, and using analytics tools to enhance overall satisfaction and loyalty.

What is a CX in medical terms?

In medical terms, CX is an abbreviation for 'cervical' or 'cervix,' often used in pathology or imaging reports. It can also refer to 'clinical examination' in some contexts. For a CX Solutions role, understanding medical terminology may be relevant when working with healthcare-related customer experience data or solutions.

What does CX mean?

In the context of Cx Solutions, CX stands for Customer Experience, which refers to the overall perception customers have of a company's interactions and services. Professionals in this field focus on improving customer satisfaction through data analysis, communication skills, and the use of tools like CRM software. Understanding CX is essential for roles aimed at enhancing client relationships and loyalty.

Where does CX stand for?

In the context of Cx Solutions, CX stands for Customer Experience, which involves improving interactions between a company and its customers. Professionals in this field often focus on service quality, user satisfaction, and utilizing tools like customer feedback platforms to enhance overall experience.
More about Cx Solutions jobs
What cities are hiring for Cx Solutions jobs? Cities with the most Cx Solutions job openings:
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Cx Solutions jobs near you
Infographic showing various Cx Solutions job openings in the United States as of June 2026, with employment types broken down into 10% Full Time, and 90% Part Time. Highlights an 87% Physical, 3% Hybrid, and 10% Remote job distribution, with an average salary of $63,640 per year, or $30.6 per hour.

Bilingual Customer Service Representative

OnPoint CX Solutions LLC

Las Vegas, NV • On-site

$15/hr

Other

Posted 4 days ago

Job description

OnPoint CX Solutions is hiring dependable, bilingual Customer Service Representatives to support inbound customer service calls for a benefits assistance program.

This is a full-time, non-sales position ideal for individuals who enjoy helping others, solving problems, and providing excellent customer service. Representatives will assist callers with questions related to their benefits and account information while maintaining professionalism, accuracy, and confidentiality.

This position is on-site at our Henderson, NV office. Work-from-home opportunities may be available after successful completion of training, demonstrated performance, and approval by management.

Pay & Schedule:
  • $15.00 per hour
  • $50 weekly attendance bonus
  • Weekly pay
  • Full-time position
  • Typical hours will be between 5:30 AM and 5:00 PM.
  • Schedule will be assigned upon hire or on first day. Open availability is required as schedules may be adjusted based on client needs
Training:
  • Paid training provided
  • Two-week training program
  • Attendance during training is mandatory
  • Training start date is tentatively scheduled for June 16, 2026 (subject to change)
What You'll Do:
  • Answer inbound customer service calls
  • Assist customers with benefit-related questions and account information
  • Provide professional, courteous, and empathetic service
  • Accurately document customer interactions
  • Follow client procedures and compliance requirements
  • Protect sensitive customer information
  • Meet quality, attendance, and performance standards
What We're Looking For:
  • Fluent in both English and Spanish (speak, read, and write)
  • Strong communication and listening skills
  • Excellent attendance and reliability
  • Strong attention to detail
  • Ability to maintain confidentiality and handle sensitive information
  • Comfortable using multiple computer systems simultaneously
  • Ability to work in a fast-paced customer service environment
  • Prior call center or customer service experience is helpful but not required
Employment Requirements:

Selected candidates must:

  • Successfully pass a background check
  • Sign confidentiality and non-disclosure agreements
  • Complete all required client onboarding and compliance training
  • Maintain strict confidentiality when handling sensitive customer information

HIPAA, FERPA, and other required compliance training will be provided as part of the onboarding process.

Potential Work-From-Home Opportunity:
After 4–6 weeks of successful on-site performance, some employees may be considered for work-from-home opportunities based on:
  • Attendance and reliability
  • Performance metrics and KPIs
  • Ability to work independently
  • Client approval and business needs
  • Home office / own computer equipment and proper internet requirements
  • Work-from-home opportunities are not guaranteed.
What We Offer:
  • Weekly pay
  • $50 weekly attendance bonus
  • Paid training
  • Potential work-from-home opportunities
  • Stable full-time schedule
  • Growth and advancement opportunities
  • Supportive team environment
  • Casual dress code
About OnPoint CX Solutions
OnPoint CX Solutions provides customer care, sales, and support services for clients across multiple industries. We are committed to delivering exceptional service while creating opportunities for our employees to grow and succeed.

If you are bilingual, dependable, and passionate about helping others, we encourage you to apply today.

Apply