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Remote Genesys Ivr Jobs (NOW HIRING)

Genesys

Present and demonstrate proposed IVR solutions as required. Perform knowledge transfer of the ... Genesys GCP or AWS certification. * Bot and intent tuning. #LI-Remote #LI-CP1 Compensation: This ...

PTP

Genesys Cloud Engineer - REMOTE

Austin, TX · On-site +1

$54.25 - $72.75/hr

Develop call flows in Genesys Architect for routing and IVR * Write and execute test plans * Demonstrate strong follow-through, ownership & responsibility for assigned tasks Requirements * 1+ year of ...

SYS Integration

Genesys Contact Center Engineer

Washington, DC · Remote

$58.25 - $78/hr

Configure and maintain Genesys Cloud components (IVR, routing, bots, voice, chat, email). * Perform ... Fully remote. * Flexible hours based on project needs. * Reports directly to VP IT Must be able to ...

Miratech

Genesys Cloud Architect

Texas City, TX · Remote

$55.50 - $70.75/hr

IVR, call flows, and routing strategies; Omnichannel solutions (voice, chat, email, messaging ... remote work. * Growth Mindset : reap the benefits of a range of professional development ...

Miratech

Genesys Cloud Architect

Texas City, TX · On-site +1

$55.50 - $70.75/hr

IVR, call flows, and routing strategies; Omnichannel solutions (voice, chat, email, messaging ... remote work. * Growth Mindset : reap the benefits of a range of professional development ...

Miratech

Genesys Cloud Architect

Texas City, TX · Remote

$55.50 - $70.75/hr

IVR, call flows, and routing strategies; Omnichannel solutions (voice, chat, email, messaging ... remote work. * Growth Mindset : reap the benefits of a range of professional development ...

Miratech

Genesys Cloud Architect

Arizona City, AZ · Remote

$65.50 - $83.25/hr

IVR, call flows, and routing strategies; Omnichannel solutions (voice, chat, email, messaging ... remote work. * Growth Mindset : reap the benefits of a range of professional development ...

Miratech

Genesys Cloud Architect

Arizona City, AZ · On-site +1

$65.50 - $83.25/hr

IVR, call flows, and routing strategies; Omnichannel solutions (voice, chat, email, messaging ... remote work. * Growth Mindset : reap the benefits of a range of professional development ...

Miratech

Genesys Cloud Architect

Texas City, TX · Remote

$55.50 - $70.75/hr

IVR, call flows, and routing strategies; Omnichannel solutions (voice, chat, email, messaging ... remote work. * Growth Mindset : reap the benefits of a range of professional development ...

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All JobsRemote Genesys Ivr Jobs

Remote Genesys Ivr information

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$21K

$149.2K

$224.5K

How much do remote genesys ivr jobs pay per year?

As of Jun 25, 2026, the average yearly pay for remote genesys ivr in the United States is $149,214.00, according to ZipRecruiter salary data. Most workers in this role earn between $120,000.00 and $175,000.00 per year, depending on experience, location, and employer.

What is the difference between Remote Genesys Ivr vs Remote Genesys Call Center Agent?

AspectRemote Genesys Ivr

Remote Genesys Ivr primarily involves designing, implementing, and maintaining Interactive Voice Response systems using Genesys platforms. It requires technical skills in system configuration, scripting, and troubleshooting. In contrast, a Remote Genesys Call Center Agent focuses on handling customer interactions via calls, chat, or email, emphasizing communication skills and customer service experience. While both roles work within the Genesys environment, the Ivr role is technical, and the Call Center Agent role is customer-facing. Understanding these differences helps job seekers identify the right position based on their skills and career goals.

More about Remote Genesys Ivr jobs
What cities are hiring for Remote Genesys Ivr jobs? Cities with the most Remote Genesys Ivr job openings:
What are the most commonly searched types of Genesys Ivr jobs? The most popular types of Genesys Ivr jobs are:
What states have the most Remote Genesys Ivr jobs? States with the most job openings for Remote Genesys Ivr jobs include:
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Remote Genesys Ivr jobs near you
Infographic showing various Remote Genesys Ivr job openings in the United States as of June 2026, with employment types broken down into 67% Part Time, and 33% Contract. Highlights an 78% Physical, 4% Hybrid, and 18% Remote job distribution, with an average salary of $149,214 per year, or $71.7 per hour.
Genesys IVR Development Lead

Genesys IVR Development Lead

American Recruiting and Consulting Group

Remote

Other

Posted 4 days ago

Job description

Genesys Lead Developer
Jacksonville, FL
ARC Group has an immediate opportunity for a Genesys Cloud IVR Lead Developer. This is a hybrid role based in Jacksonville, FL (onsite 3 days/week, remote 2 days/week). The position begins as a contract through December 2026 with potential for extension or conversion to full-time employment. This is an excellent opportunity to join a well-established organization with strong career growth potential.
ARC Group is committed to fostering a diverse, equitable, and inclusive workplace where all individuals feel valued and respected. We encourage applicants from all backgrounds, including those from underrepresented groups, to apply.
Candidates must have permanent U.S. work authorization. No C2C or third-party submissions will be considered.
Position Overview
We are seeking an experienced Genesys Cloud Development Lead to drive the architecture, design, development, migration, and optimization of Genesys Cloud CX IVR solutions. This role requires deep expertise in Genesys Cloud administration, IVR call flow development, API integrations, and AI-enabled contact center technologies.
The ideal candidate will provide technical leadership, mentor development teams, and ensure adherence to best practices in IVR engineering, outbound campaigns, CRM integrations, and cloud-based contact center solutions.
Key Responsibilities
  • Lead the design, development, and administration of Genesys Cloud IVR solutions and call flows
  • Architect and optimize outbound voice and SMS campaign strategies using Genesys Cloud
  • Develop and maintain integrations between Genesys Cloud and enterprise CRM platforms via REST APIs
  • Design and implement AI-powered voice bots leveraging NLP and conversational AI technologies
  • Lead, mentor, and support onshore and offshore development teams, ensuring adherence to best practices
  • Manage large-scale Genesys Cloud CX migrations, including security and compliance requirements (e.g., FedRAMP where applicable)
  • Develop reporting and event-driven integrations using tools such as Amazon EventBridge and related cloud services
  • Provide technical leadership in contact center architecture, performance optimization, and solution design
  • Collaborate with business stakeholders and technical teams to gather requirements and define implementation strategies

Required Qualifications
  • 8+ years of experience in Genesys IVR development with strong expertise in Genesys Cloud CX
  • Genesys Cloud Professional Certification (or equivalent experience)
  • Experience integrating Genesys Cloud with enterprise CRM systems (e.g., Salesforce, Microsoft Dynamics 365)
  • Strong knowledge of AI-driven customer engagement solutions, including speech recognition and agent assist tools
  • Hands-on experience with RESTful APIs and system integration
  • Experience with AWS services such as Amazon Lex and Amazon EventBridge
  • Understanding of contact center security, compliance, and FedRAMP standards
  • Proven leadership experience mentoring technical teams
  • Experience working in Agile environments using tools such as JIRA and Confluence
  • Strong understanding of the software development lifecycle (SDLC), release management, and change control processes

Preferred Qualifications
  • Experience leading large-scale enterprise contact center migrations
  • Exposure to Microsoft Copilot or similar AI-assisted development tools
  • Experience building self-service IVR solutions, including appointment scheduling and voice bots
  • Strong background in contact center modernization and cloud transformation initiatives

Education & Experience
  • Bachelor's degree in Computer Science, Information Systems, or related field, or equivalent professional experience
  • 5+ years of relevant technical design and software development experience in enterprise environments

Additional Information
ARC Group is a Forbes-ranked top 20 recruiting and executive search firm, partnering with leading organizations nationwide to deliver top-tier technical talent. We are committed to integrity, transparency, and aligning the right candidates with the right opportunities.
This position is offered at no cost to the candidate.
For immediate consideration, please send your resume to John Burke at johnb@arcgonline.com or apply online at www.arcgonline.com.
ARC Group is an equal opportunity employer. We welcome all qualified applicants regardless of race, color, religion, sex, gender identity, sexual orientation, age, disability, or veteran status. Accommodations are available upon request.

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