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Genesys Cloud Jobs (NOW HIRING)

PTP

Genesys Cloud Engineer - REMOTE

Austin, TX · On-site +1

$54.25 - $72.75/hr

We are looking for a Genesys Cloud Engineer to help us design and deliver CX solutions that provide our clients with a beautiful customer journey that achieves results. At PTP we value aptitude and ...

Miratech

Genesys Cloud Architect

Texas City, TX · On-site +1

$55.50 - $70.75/hr

We are looking for an experienced Genesys Cloud Architect to lead the design, architecture, and evolution of cloud-based contact center solutions. In this role, you will be responsible for defining ...

Ascii Group, LLC

Genesys Cloud Architect

Hartford, CT

$65.50 - $83.50/hr

Title : Genesys Cloud Architect Location : Hartford, CT Duration : 12+ Months Rate : OPEN Visa Status : USC/GC In-Person Interview : No Relevant Experience (in Yrs.) : 5+ Detailed Solution ...

New

TPA technologies

Genesys Cloud CX Engineer

Weehawken, NJ

$60.50 - $81/hr

Responsibilities Genesys Cloud Design & Development Design, develop, and enhance IVR and customer interaction flows using Genesys Architect Build and optimize routing strategies including ACD, skills ...

Miratech

Genesys Cloud Architect

Texas City, TX

$55.50 - $70.75/hr

We are looking for an experienced Genesys Cloud Architect to lead the design, architecture, and evolution of cloud-based contact center solutions. In this role, you will be responsible for defining ...

Miratech

Genesys Cloud Architect

Arizona City, AZ · On-site +1

$65.50 - $83.25/hr

We are looking for an experienced Genesys Cloud Architect to lead the design, architecture, and evolution of cloud-based contact center solutions. In this role, you will be responsible for defining ...

Prophecy Technologies

Genesys Cloud Voice Engineer

Chicago, IL · On-site

$57.50 - $76.75/hr

This role involves leading the assessment, design, and deployment of Genesys Cloud platforms during M&A activities, evaluating legacy contact center infrastructures, and recommending integration or ...

Miratech

Genesys Cloud Architect

Texas City, TX · Remote

$55.50 - $70.75/hr

We are looking for an experienced Genesys Cloud Architect to lead the design, architecture, and evolution of cloud-based contact center solutions. In this role, you will be responsible for defining ...

Miratech

Genesys Cloud Architect

Philadelphia, PA · On-site +1

$65.50 - $83.50/hr

We are looking for an experienced Genesys Cloud Architect to lead the design, architecture, and evolution of cloud-based contact center solutions. In this role, you will be responsible for defining ...

Miratech

Genesys Cloud Architect

Texas City, TX · On-site +1

$55.50 - $70.75/hr

We are looking for an experienced Genesys Cloud Architect to lead the design, architecture, and evolution of cloud-based contact center solutions. In this role, you will be responsible for defining ...

Miratech

Genesys Cloud Architect

Arizona City, AZ · Remote

$65.50 - $83.25/hr

We are looking for an experienced Genesys Cloud Architect to lead the design, architecture, and evolution of cloud-based contact center solutions. In this role, you will be responsible for defining ...

Miratech

Genesys Cloud Architect

Philadelphia, PA · Remote

$65.50 - $83.50/hr

We are looking for an experienced Genesys Cloud Architect to lead the design, architecture, and evolution of cloud-based contact center solutions. In this role, you will be responsible for defining ...

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How much do genesys cloud jobs pay per hour?

As of Jun 14, 2026, the average hourly pay for genesys cloud in the United States is $62.89, according to ZipRecruiter salary data. Most workers in this role earn between $53.61 and $71.63 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive in the Genesys Cloud position, and why are they important?

To thrive as a Genesys Cloud professional, you need a solid understanding of cloud-based contact center solutions, strong troubleshooting abilities, and experience with telephony and customer experience platforms. Familiarity with tools like Genesys Cloud CX, API integrations, and certifications such as Genesys Cloud Certified Professional are highly valued. Excellent communication skills, problem-solving abilities, and a customer-focused mindset help individuals excel in this dynamic field. These competencies are crucial for ensuring seamless deployment, support, and optimization of cloud-based contact center environments for organizations.

What is a Genesys Cloud job?

A Genesys Cloud job typically involves working with the Genesys Cloud platform, a cloud-based contact center solution used for customer experience and communication management. Roles can include administrators, developers, engineers, and support specialists who configure, maintain, and optimize the platform. Responsibilities may involve integrating systems, automating workflows, troubleshooting issues, and ensuring smooth customer interactions. Knowledge of cloud computing, APIs, and contact center operations is often required.

What are the typical daily responsibilities for a Genesys Cloud specialist?

As a Genesys Cloud specialist, your daily tasks often include configuring and maintaining cloud contact center environments, resolving technical issues for end users, and integrating Genesys Cloud with other business systems. You may also participate in planning and implementing new features, providing user training, and collaborating with IT teams to optimize functionality. Regular communication with stakeholders and troubleshooting user concerns are common, ensuring the contact center runs smoothly and meets organizational needs. This role often requires balancing multiple projects in a fast-paced environment and adapting to evolving technology.

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Genesys Cloud jobs near you
Infographic showing various Genesys Cloud job openings in the United States as of June 2026, with employment types broken down into 54% Full Time, 2% Part Time, and 44% Contract. Highlights an 81% In-person, 2% Hybrid, and 17% Remote job distribution, with an average salary of $130,802 per year, or $62.9 per hour.

Genesys Cloud Architect

Orange Top Services, LLC

East Hartford, CT

$64.50 - $82.25/hr

Other

Posted 2 days ago

Job description

Genesys Cloud ArchitectIntroduction:

As a Genesys Cloud Architect, you will be responsible for designing, implementing, and optimizing Genesys Cloud CX contact center solutions. You will lead the architecture for omnichannel routing, IVR/ACD flows, integrations, and security, working closely with business and technical teams to deliver scalable, reliable, and compliant cloud contact center platforms.

Responsibilities:
  • Solution architecture and technical design of the CX transformation on Genesys Cloud
  • Leading IVR modernization, contact flow design, routing strategy, and integration patterns in alignment with business and CX KPIs
  • Ensuring scalability, security, and platform best practices across voice and digital channels
  • Providing technical oversight during build, testing, and deployment phases
Requirements:Required Skills:
  • Genesys Cloud CX
  • IVR
  • Architectural flows
  • APIs & integrations
  • SIP/VoIP
  • Omnichannel routing
  • WEM (WFM/QM)
  • Cloud security
Preferred Skills:
  • Contact center architecture
  • Cloud telephony
  • CX analytics
  • Experience integrating Genesys with CRM and backend systems using APIs
  • Exposure to AI-enabled CX features such as bots and agent assist

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