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Genesys Cloud Jobs (NOW HIRING)

Miratech

Principal Genesys Cloud PS Consultant

$60 - $81.75/hr

They are looking for a Principal Genesys Cloud Professional Services Consultant to lead the design and implementation of advanced multi-channel customer experience platforms, utilizing expertise in ...

Miratech

Genesys Cloud Architect

Arizona City, AZ · On-site

$65.50 - $83.25/hr

We are looking for an experienced Genesys Cloud Architect to lead the design, architecture, and evolution of cloud-based contact center solutions. In this role, you will be responsible for defining ...

Miratech

Genesys Cloud Architect

New York, NY · Remote

$71 - $90.50/hr

We are looking for an experienced Genesys Cloud Architect to lead the design, architecture, and evolution of cloud-based contact center solutions. In this role, you will be responsible for defining ...

Miratech

Genesys Cloud Architect

Texas City, TX · Remote

$55.50 - $70.75/hr

We are looking for an experienced Genesys Cloud Architect to lead the design, architecture, and evolution of cloud-based contact center solutions. In this role, you will be responsible for defining ...

Miratech

Genesys Cloud Architect

Manhattan, NY · On-site

$71.75 - $91.25/hr

We are looking for an experienced Genesys Cloud Architect to lead the design, architecture, and evolution of cloud-based contact center solutions. In this role, you will be responsible for defining ...

Miratech

Genesys Cloud Architect

Texas City, TX · Remote

$55.50 - $70.75/hr

We are looking for an experienced Genesys Cloud Architect to lead the design, architecture, and evolution of cloud-based contact center solutions. In this role, you will be responsible for defining ...

Miratech

Genesys Cloud Architect

Philadelphia, PA · On-site +1

$65.50 - $83.50/hr

We are looking for an experienced Genesys Cloud Architect to lead the design, architecture, and evolution of cloud-based contact center solutions. In this role, you will be responsible for defining ...

Miratech

Genesys Cloud Architect

New York, NY · Remote

$71 - $90.50/hr

We are looking for an experienced Genesys Cloud Architect to lead the design, architecture, and evolution of cloud-based contact center solutions. In this role, you will be responsible for defining ...

Miratech

Genesys Cloud Architect

Texas City, TX · On-site

$55.50 - $70.75/hr

We are looking for an experienced Genesys Cloud Architect to lead the design, architecture, and evolution of cloud-based contact center solutions. In this role, you will be responsible for defining ...

Damco Solutions

Genesys Cloud Consulting

Austin, TX · On-site

$55.25 - $73.75/hr

Genesys Cloud (required); exposure to other CCAAS solutions is a plus. Preferred : • Experience in global enterprise-scale or regulated environments. • Knowledge of customer journey analytics and ...

Prophecy Technologies

Genesys Cloud CX Solutions Architect

$66.50 - $84.75/hr

Genesys Cloud CX Solutions Architect || Remote || Key Responsibilities * Design end-to-end Genesys Cloud CX solutions for healthcare contact centers. * Lead client discussions, discovery workshops ...

Prophecy Technologies

Genesys Cloud CX Solutions Architect

$66.50 - $84.75/hr

Genesys Cloud CX Solutions Architect || Remote || Key Responsibilities * Design end-to-end Genesys Cloud CX solutions for healthcare contact centers. * Lead client discussions, discovery workshops ...

Technogen, Inc.

Genesys Cloud Developer

Washington, DC · On-site

$63.75 - $87.25/hr

Genesys Cloud Developer Location: Washington,DC(Hybrid) Duration: Long Term Skills Needed Java .NET REST APIs JavaScript Web Services Genesys APIs Webhooks CRM Integrations Best Regards, Ashok Kumar ...

Genesys Cloud Services, Inc.

$120 - $160/hr

See further details in the Genesys Privacy Policy# Careers at GenesysCloud Security & Audit Solution Architect page is loaded## Cloud Security & Audit Solution ArchitectApplylocations: Germanytime ...

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How much do genesys cloud jobs pay per hour?

As of Aug 18, 2026, the average hourly pay for genesys cloud in the United States is $62.89, according to ZipRecruiter salary data. Most workers in this role earn between $53.61 and $71.63 per hour, depending on experience, location, and employer.

What is a Genesys Cloud?

A Genesys Cloud job typically involves working with the Genesys Cloud platform, a cloud-based contact center solution used for customer experience and communication management. Roles can include administrators, developers, engineers, and support specialists who configure, maintain, and optimize the platform. Responsibilities may involve integrating systems, automating workflows, troubleshooting issues, and ensuring smooth customer interactions. Knowledge of cloud computing, APIs, and contact center operations is often required.

What are the typical daily responsibilities for a Genesys Cloud specialist?

As a Genesys Cloud specialist, your daily tasks often include configuring and maintaining cloud contact center environments, resolving technical issues for end users, and integrating Genesys Cloud with other business systems. You may also participate in planning and implementing new features, providing user training, and collaborating with IT teams to optimize functionality. Regular communication with stakeholders and troubleshooting user concerns are common, ensuring the contact center runs smoothly and meets organizational needs. This role often requires balancing multiple projects in a fast-paced environment and adapting to evolving technology.

What are the key skills and qualifications needed to thrive in the Genesys Cloud position, and why are they important?

To thrive as a Genesys Cloud professional, you need a solid understanding of cloud-based contact center solutions, strong troubleshooting abilities, and experience with telephony and customer experience platforms. Familiarity with tools like Genesys Cloud CX, API integrations, and certifications such as Genesys Cloud Certified Professional are highly valued. Excellent communication skills, problem-solving abilities, and a customer-focused mindset help individuals excel in this dynamic field. These competencies are crucial for ensuring seamless deployment, support, and optimization of cloud-based contact center environments for organizations.

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Infographic showing various Genesys Cloud job openings in the United States as of August 2026, with employment types broken down into 50% Full Time, and 50% Contract. Highlights an 100% In-person job distribution, with an average salary of $130,802 per year, or $62.9 per hour.

Principal Genesys Cloud PS Consultant

Miratech

Remote

$60 - $81.75/hr

Full-time

Re-posted 24 days ago

Job description

Job Summary:
Miratech is a global IT services and consulting company that supports digital transformation for large enterprises. They are looking for a Principal Genesys Cloud Professional Services Consultant to lead the design and implementation of advanced multi-channel customer experience platforms, utilizing expertise in Genesys Cloud and contact center technologies.
Responsibilities:
• Serve as the primary technical point of contact for customers and internal stakeholders, providing expert consultancy on Genesys Cloud solutions.
• Lead the design and delivery of end-to-end technical solutions, including facilitating workshops, gathering requirements, and producing technical design documentation with stakeholder sign-off.
• Analyze complex business and technical challenges to define scalable and effective solution architectures.
• Own and evolve the technical architecture of Genesys solutions, introducing new technologies and best practices where appropriate.
• Configure and optimize Genesys Cloud environments to align with changing business and operational needs.
• Lead the planning and execution of contact center deployments, migrations, and system upgrades.
• Act as the main escalation and coordination point for Genesys-related matters, collaborating with internal teams and external vendors.
• Support production readiness activities and ensure smooth transition of contact center solutions into live environments.
Qualifications:
Required:
• 5+ years of hands-on experience supporting and optimizing large, multi-site, complex contact center environments.
• Experience in designing, implementing, and supporting Genesys Cloud solutions in enterprise settings.
• Proven expertise in building routing strategies and IVR workflows using Genesys Architect.
• Experience with CRM integration (e.g., Salesforce, MS Dynamics) with the Genesys Cloud environment.
• Strong background in infrastructure planning, solution design, deployment, and lifecycle management to ensure high availability and performance.
• Solid understanding of business processes and their alignment with customer experience technologies.
• Deep knowledge of SIP infrastructure, including SIP protocol, Session Border Controllers (SBC), and load balancing approaches.
Preferred:
• Knowledge of Genesys Cloud Workforce Management (WFM): provide expert guidance and best practices to optimize workforce management processes within the Genesys Cloud environment.
• Genesys Cloud Training: conduct training sessions for various roles, including supervisors, administrators, users, and architects, to enhance their understanding and effective use of Genesys Cloud features.
• Experience with CX Cloud from Genesys and Salesforce.
Company:
Miratech is an IT services and outsourcing company that provides managed IT services to large and midsize multinational organizations. Founded in 1989, the company is headquartered in Kyiv, UKR, with a team of 1001-5000 employees. The company is currently Late Stage.

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