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Weekend Genesys Cloud Jobs (NOW HIRING)

Radwell International

Solution Architect

Downers Grove, IL

$62.75 - $82.75/hr

Contact center (Genesys Cloud) * Data, analytics, and AI‑enabled workflows * Translate business ... Nights and weekends may be worked as required based on current project and implementation needs ...

CBN

Remote Workforce Management Scheduling Analyst

Experience using Contact Center WFM systems and software (such as Genesys Cloud) preferred ... Punctual attendance with the ability to work weekends and some holidays as needed and/or required ...

Cresta

Application Support Engineer

OR · On-site +1

Required every other weekend (full weekend coverage) About the role: We are seeking a highly ... e.g., Avaya, Five9, Genesys) and telephony infrastructure. * Experience with cloud-based ...

Cresta

Application Support Engineer

Required every other weekend (full weekend coverage) About the role: We are seeking a highly ... e.g., Avaya, Five9, Genesys) and telephony infrastructure. * Experience with cloud-based ...

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As of Jun 11, 2026, the average hourly pay for weekend genesys cloud in the United States is $62.89, according to ZipRecruiter salary data. Most workers in this role earn between $53.61 and $71.63 per hour, depending on experience, location, and employer.
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Weekend Genesys Cloud jobs near you
IT Telecommunications Engineer IV

IT Telecommunications Engineer IV

Modivcare, Inc.

Ridgeland, MS • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 26 days ago

Modivcare rating

6.5

Company rating: 6.5 out of 10

Based on 46 frontline employees who took The Breakroom Quiz

591st of 870 rated healthcare providers

Job description

Are you passionate about making a difference in people's lives? Do you enjoy working in a service-oriented industry? If so, this opportunity may be the right fit for you!

Modivcare is looking for an experienced IT Telecommunications Engineer IV to join our team. This position is responsible for the design, development, integration, and support of advanced contact center solutions using Genesys Cloud (CX) technologies. This role combines deep technical expertise with strategic understanding of customer experience, ensuring scalable, reliable, and high-performing systems that align with organizational goals.
This role...

  • Configure and manage Genesys Cloud routing, queues, agent profiles, permissions, and reporting.

  • Provide support for the organization's CCaaS (Genesys Cloud CX) platform.

  • Expert experience with Genesys Cloud Architect, Genesys Cloud APIs, and Data Actions.

  • Familiarity with CI/CD pipelines with version control (Git) and strong knowledge of REST APIs, JSON, OAuth, and microservices architectures.

  • Designs and maintains contact center infrastructure including IVR/IVA omni-channel flows (chatbots, digital channels, and routing logic).

  • Participates in projects and new initiatives between telecom carriers, network, developers and telecom teams.

  • Provides support for contact center related technologies like reporting, outbound campaigns, and WFM.

  • Partners with telecom service vendors (Bandwidth, Veridas, Twilio, Google) on offerings and supports a combination of infrastructure design and maintenance.

  • Works with network and server teams, and other IT departments to support and provision necessary infrastructure for telecom environments.

  • Develops and maintains disaster recovery and business continuity plans for telecom and contact center systems, including regular testing and updates to ensure resilience in the event of disruptions.

  • Continuously monitors and optimizes the performance of telecom and contact center systems, identifying and addressing bottlenecks, inefficiencies, and areas for improvement and optimization.

  • Implements quality assurance processes for telecom services and contact center interactions, including monitoring call recordings, analyzing performance metrics, and providing feedback and coaching to improve service quality and customer satisfaction.

  • May support projects and perform other duties as assigned.

We are interested in speaking with individuals with the following...

  • Bachelor's Degree preferred.

  • Seven (7) plus years overall Telecom experience.

  • Or equivalent combination of education and/or experience.

  • Must have extensive knowledge of telecommunications technology systems and process skills.

  • Must have minimum of 3 years of proven experience in Genesys Cloud Architect, demonstrating understanding, knowledge and execution in high volume contact center setting.

  • PC literate, including knowledge of office productivity tools (MS Suite: Excel, Word, etc).

  • Communications skills (listening, speaking, writing, inquiring).

  • Ability to work under pressure and handle stress.

  • Ability to participate in on-call schedule (after hours and weekend support).

  • Works well within a team environment as well as individually.

  • Must have excellent organizational and coordination skills.

  • Must demonstrate sound analytical skills.

  • Must be able to self-manage tasks and projects and keep management informed of progress.

Salary: $97,200 - $133,700

Bonus eligible based on individual and company performance.

Modivcare's positions are posted and open for applications for a minimum of 5 days. Positions may be posted for a maximum of 45 days dependent on the type of role, the number of roles, and the number of applications received. We encourage our prospective candidatesto submit their application(s) expediently so as not to miss out on our opportunities. We frequently post new opportunities andencourage prospective candidates to check back often for new postings.


We value our team members and realize the importance of benefits for you and your family.

Modivcare offers a comprehensive benefits package to include the following:

  • Medical, Dental, and Vision insurance
  • Employer Paid Basic Life Insurance and AD&D
  • Voluntary Life Insurance (Employee/Spouse/Child)
  • Health Care and Dependent Care Flexible Spending Accounts
  • Pre-Tax and Post --Tax Commuter and Parking Benefits
  • 401(k) Retirement Savings Plan with Company Match
  • Paid Time Off
  • Paid Parental Leave
  • Short-Term and Long-Term Disability
  • Tuition Reimbursement
  • Employee Discounts (retail, hotel, food, restaurants, car rental and much more!)

Modivcare is an Equal Opportunity Employer.

  • EEO is The Law - click here for more information
  • Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled
  • We consider all applicants for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, handicap or disability, or status as a Vietnam-era or special disabled veteran in accordance with federal law. If you need assistance, please reach out to us athr.recruiting@modivcare.com

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