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Part Time Genesys Cloud Jobs (NOW HIRING)

CallTower Inc

$111K - $133K/yr

... part-time or full-time basis Duties: • Act as a technical advisor with expert understanding of ... Genesys Cloud • Experience with NLU/NLP Platforms (Dialogflow, Lex) • DBMS • NET / NodeJS ...

NFF Inc

Senior IT Project Manager (Hybrid)

Washington, DC · Hybrid

$125K - $150K/yr

... centers, cloud migrations, IT security, collaboration and mobility, and full/part-time staff ... Genesys , utility operations , SharePoint, AI-enabled and emerging technologies and endtoend ...

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Part Time Genesys Cloud information

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$23

$62

$87

How much do part time genesys cloud jobs pay per hour?

As of Jun 12, 2026, the average hourly pay for part time genesys cloud in the United States is $62.89, according to ZipRecruiter salary data. Most workers in this role earn between $53.61 and $71.63 per hour, depending on experience, location, and employer.

What is the difference between Part Time Genesys Cloud vs Part Time Contact Center Agent?

AspectPart Time Genesys CloudPart Time Contact Center Agent
CredentialsBasic technical knowledge, customer service skillsCustomer service experience, communication skills
Work EnvironmentRemote or office-based, technology-drivenCall center or customer service environment
Industry UsageUsed in tech and contact center industriesCommon in customer service sectors

Part Time Genesys Cloud roles focus on managing and supporting the Genesys Cloud platform, requiring technical skills. In contrast, Part Time Contact Center Agents primarily handle customer interactions, emphasizing communication skills. While both roles serve the customer service industry, Genesys Cloud specialists are more technical, whereas contact center agents focus on direct customer support.

What is a Part Time Genesys Cloud job?

A Part Time Genesys Cloud job typically involves working with the Genesys Cloud platform, which is a cloud-based contact center and customer experience solution. Employees in these roles may assist with tasks such as configuring the platform, supporting users, monitoring performance, and troubleshooting issues, but on a part-time basis rather than full-time. These positions are ideal for those who want flexible hours while still working in the field of cloud technology and customer service solutions. Common employers include companies that utilize Genesys Cloud for their customer support operations.

What are some common challenges faced when working part-time in a Genesys Cloud role, and how can they be managed?

Part-time Genesys Cloud professionals often encounter challenges such as staying up-to-date with platform updates and maintaining clear communication with full-time team members. Since Genesys Cloud is a rapidly evolving contact center solution, part-time staff must proactively review release notes and participate in regular team meetings to stay informed. Additionally, effective documentation and using collaboration tools (like Slack or Teams) can help bridge gaps in communication. Building strong relationships with colleagues and scheduling regular check-ins can also ensure that part-time contributors remain aligned with project goals and support needs.

What are the key skills and qualifications needed to thrive as a Part Time Genesys Cloud Specialist, and why are they important?

To thrive as a Part Time Genesys Cloud Specialist, you need a solid understanding of contact center operations, cloud computing concepts, and experience with Genesys Cloud platforms. Familiarity with tools such as Genesys Cloud CX, API integrations, and relevant certifications like Genesys Cloud Certified Professional are highly valuable. Excellent problem-solving abilities, effective communication, and adaptability in a dynamic environment help you stand out in this role. These skills are essential to ensure seamless customer experiences, efficient system management, and successful support of cloud-based contact center solutions.
More about Part Time Genesys Cloud jobs
What cities are hiring for Part Time Genesys Cloud jobs? Cities with the most Part Time Genesys Cloud job openings:
What are the most commonly searched types of Genesys Cloud jobs? The most popular types of Genesys Cloud jobs are:
What states have the most Part Time Genesys Cloud jobs? States with the most job openings for Part Time Genesys Cloud jobs include:
What job categories do people searching Part Time Genesys Cloud jobs look for? The top searched job categories for Part Time Genesys Cloud jobs are:
Part Time Genesys Cloud jobs near you
Infographic showing various Part Time Genesys Cloud job openings in the United States as of June 2026, with employment types broken down into 5% Internship, 55% As Needed, 2% Full Time, 12% Part Time, 24% Contract, and 2% Summer. Highlights an 80% Physical, 5% Hybrid, and 15% Remote job distribution, with an average salary of $130,802 per year, or $62.9 per hour.
Part Time Desktop Support Technician

Part Time Desktop Support Technician

VXI Global Solutions

Charlotte, NC • On-site

Part-time

Posted 17 days ago

VXI Global Solutions rating

4.9

Company rating: 4.9 out of 10

Based on 27 frontline employees who took The Breakroom Quiz

59th of 71 rated call and contact centers

Job description

It's fun to work in a company where people truly BELIEVE in what they are doing!
We're committed to bringing passion and customer focus to the business.
We are seeking a part time reliable, experienced Mid-Level Desktop Support Technician to join our IT Operations team. This role is responsible for providing technical support across a high-volume call center environment, ensuring agents, supervisors, and administrative staff maintain optimal workstation performance. The ideal candidate is detail-oriented, customer-focused, and capable of managing multiple priorities in a fast-paced setting.
Key Responsibilities
  • Troubleshoot and resolve issues with Windows PCs, including OS-level errors, application performance, drivers, and user profiles.
  • Deploy, image, and configure systems using Windows Deployment Services (WDS) or similar imaging tools.
  • Work support tickets end-to-end within a ticketing system, ensuring timely resolution and clear communication.
  • Communicate effectively via email, chat, and in person with users and team members.
  • Document troubleshooting steps, resolutions, and workarounds thoroughly and accurately.
  • Install, configure, and maintain software and hardware, including desktops, laptops, peripherals, and specialized call-center equipment.
  • Troubleshoot VoIP systems, softphones, and headset/audio issues.
  • Perform regular inventory management for PCs and peripherals.
  • Support new-hire setup, workstation preparation, and onboarding processes.
  • Participate in break/fix tasks, device refresh cycles, and equipment moves (IMAC).
  • Provide basic network troubleshooting.
  • Assist with printer installations, driver updates, and troubleshooting.
  • Follow IT policies, security protocols, and data-handling standards.

Required Qualifications
  • Minimum 5 years of hands-on Desktop Support experience.
  • Strong knowledge of Windows 10/11 OS, system logs, and troubleshooting tools.
  • Experience with Windows Deployment Services (WDS).
  • Ability to work through ticket queues and meet SLAs.
  • Excellent written and verbal communication.
  • Experience installing software, hardware, and performing upgrades.
  • Experience troubleshooting VoIP and softphone applications.
  • Familiarity with Active Directory basics.
  • Experience with remote support tools.
  • Understanding of call-center workstation performance needs.
  • Open availability to accommodate business needss

Preferred Skills
  • Experience supporting RingCentral, Genesys Cloud, or similar platforms.
  • Familiarity with PDQ Deploy/Inventory, Intune, SCCM.
  • Basic understanding of network topologies and VPN clients.
  • Experience supporting Chrome browser tools.
  • Knowledge of asset management systems.
  • Prior call center IT experience.

Soft Skills
  • Strong customer service mindset
  • Ability to manage multiple tasks
  • Self-motivated and able to work independently or as part of a team
  • High attention to detail
  • Excellent problem-solving and time-management skills

Internal Eligibility Criteria:
  • No active PIP within the last 6 months
  • Good Attendance Record, 85% or higher for the last 90 days
  • QA Scores, 85% or higher average for the last 90 days
  • LOB KPIs at or above goal for the last 90 days
  • For lateral transfers, 6 months in current role/LOB
  • For promotions, no minimum tenure required
  • Must be located onsite in Charlotte, NC.

Pay Rate
41600
If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!

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