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Inktel Contact Center Solutions Jobs (NOW HIRING)

MJHS

Telephony & Contact Center Solutions Architect

Manhattan, NY · On-site

$100K - $115K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Minimum of four years of experience in designing, implementation, and supporting VoIP telephony infrastructure and contact center solutions. * Strong working knowledge of enterprise telephony and ...

Pwc

Contact Center Transformation - Director

Florham Park, NJ · On-site

$155K - $410K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

In this role at PwC, you will collaborate with multidisciplinary teams to deliver cutting-edge solutions in contact center technology, leveraging data, analytics, and AI to drive service excellence.

Pwc

Contact Center Transformation - Director

Atlanta, GA · On-site

$155K - $410K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

In this role at PwC, you will collaborate with multidisciplinary teams to deliver cutting-edge solutions in contact center technology, leveraging data, analytics, and AI to drive service excellence.

Pwc

Contact Center Transformation - Director

Chicago, IL

$155K - $410K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

In this role at PwC, you will collaborate with multidisciplinary teams to deliver cutting-edge solutions in contact center technology, leveraging data, analytics, and AI to drive service excellence.

Pwc

Contact Center Transformation - Director

Philadelphia, PA

$155K - $410K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

In this role at PwC, you will collaborate with multidisciplinary teams to deliver cutting-edge solutions in contact center technology, leveraging data, analytics, and AI to drive service excellence.

Pwc

Contact Center Transformation - Director

Tampa, FL

$155K - $410K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

In this role at PwC, you will collaborate with multidisciplinary teams to deliver cutting-edge solutions in contact center technology, leveraging data, analytics, and AI to drive service excellence.

Pwc

Contact Center Transformation - Director

New York, NY · On-site

$155K - $410K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

In this role at PwC, you will collaborate with multidisciplinary teams to deliver cutting-edge solutions in contact center technology, leveraging data, analytics, and AI to drive service excellence.

Pwc

Contact Center Transformation - Director

Dallas, TX

$155K - $410K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

In this role at PwC, you will collaborate with multidisciplinary teams to deliver cutting-edge solutions in contact center technology, leveraging data, analytics, and AI to drive service excellence.

Pwc

Contact Center Transformation - Director

Washington, DC · On-site

$155K - $410K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

In this role at PwC, you will collaborate with multidisciplinary teams to deliver cutting-edge solutions in contact center technology, leveraging data, analytics, and AI to drive service excellence.

Pwc

Contact Center Transformation - Director

Denver, CO · On-site

$155K - $410K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

In this role at PwC, you will collaborate with multidisciplinary teams to deliver cutting-edge solutions in contact center technology, leveraging data, analytics, and AI to drive service excellence.

Pwc

Contact Center Transformation - Director

Houston, TX

$155K - $410K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

In this role at PwC, you will collaborate with multidisciplinary teams to deliver cutting-edge solutions in contact center technology, leveraging data, analytics, and AI to drive service excellence.

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Showing results 1-20

All JobsInktel Contact Center Solutions Jobs

Inktel Contact Center Solutions information

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$5

$17

$19

How much do inktel contact center solutions jobs pay per hour?

As of Aug 14, 2026, the average hourly pay for inktel contact center solutions in the United States is $17.07, according to ZipRecruiter salary data. Most workers in this role earn between $14.90 and $19.23 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a contact center representative at Inktel Contact Center Solutions?

To thrive as a Contact Center Representative at Inktel Contact Center Solutions, you generally need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center phone systems, and basic computer proficiency is typically required. Outstanding interpersonal skills, patience, and a positive attitude help representatives effectively engage with diverse customers and resolve issues. These skills and qualities are critical for delivering exceptional customer service, achieving performance targets, and maintaining client satisfaction in a fast-paced environment.

What is the difference between Inktel Contact Center Solutions vs Customer Service Representative?

AspectInktel Contact Center SolutionsCustomer Service Representative
CredentialsHigh school diploma or equivalent; training providedHigh school diploma or equivalent; training provided
Work EnvironmentCall centers, remote options, fast-pacedCall centers, retail, or office settings
Industry UsageBusiness process outsourcing, customer supportCustomer support across various industries

Both roles require similar credentials and work environments, focusing on customer interaction. Inktel Contact Center Solutions often provides comprehensive training and operates in call centers or remote settings, while Customer Service Representatives work directly with customers in diverse industries. The main difference lies in the scope: Inktel is a company providing contact center services, whereas Customer Service Representatives are individual employees performing customer support tasks.

Does Inktel Contact Center Solutions offer remote positions?

Inktel Contact Center Solutions offers remote positions for various customer service and support roles, allowing employees to work from home depending on the position and location. Remote work may require familiarity with communication tools like chat, email, or phone systems, and some roles may have specific schedule or equipment requirements.

What are some common challenges faced by employees at Inktel Contact Center Solutions, and how are they supported in overcoming them?

Employees at Inktel Contact Center Solutions often encounter challenges such as managing high call volumes, adapting to rapidly changing client requirements, and maintaining high customer satisfaction standards. To support their staff, Inktel provides comprehensive training, access to team leads and supervisors for guidance, and robust internal communication tools. Additionally, the company fosters a collaborative environment where employees can share best practices and receive regular feedback, which helps them continuously improve their performance and navigate workplace challenges effectively.

What is Inktel Contact Center Solutions?

Inktel Contact Center Solutions is a company that specializes in providing outsourced customer service and contact center solutions for businesses. They handle various customer interactions, including phone calls, emails, chats, and social media, on behalf of their clients. Inktel serves a wide range of industries, offering services such as customer support, technical assistance, sales, and order processing. Their goal is to help businesses improve customer satisfaction and streamline communication channels.
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Inktel Contact Center Solutions jobs near you
Infographic showing various Inktel Contact Center Solutions job openings in the United States as of August 2026, with employment types broken down into 86% Full Time, 8% Part Time, and 6% Contract. Highlights an 78% Physical, 3% Hybrid, and 19% Remote job distribution, with an average salary of $35,500 per year, or $17.1 per hour.

Telephony & Contact Center Solutions Architect

MJHS

Manhattan, NY

$100K - $115K/yr

Full-time

Re-posted 19 days ago

Job description

This position is responsible for the design, implementation, operation, and ongoing support of MJHS enterprise telecommunications and related hosted systems. Primary responsibilities include telephone and contact center platforms, with additional responsibility for providing advanced technical support across other systems managed by the department, including video surveillance, access control, and AV conference room technologies.

The role is hands‑on and operational in nature. The individual is expected to understand how systems perform in production, troubleshoot complex issues, work directly with vendors and internal teams, and ensure solutions are reliable, secure, well‑documented, and aligned with business operations.

  • Managing telephone system design, implementation and ongoing to support.
  • Managing Contact Center design, implementation and ongoing to support.
  • Working with key stake holders with regard the department systems and helping achieve success.
  • Manages system escalations through to resolution
  • Keeping up to date with other departmental systems (Security Cameras, ID Cards, AV Systems).
  • High School diploma or equivalent. College degree preferred.
  • Minimum of four years of experience in designing, implementation, and supporting VoIP telephony infrastructure and contact center solutions.
  • Strong working knowledge of enterprise telephony and contact center platforms (8x8 Preferred).
  • Solid understanding of VoIP fundamentals and the network principles that support them.
  • Working knowledge of related enterprise systems such as:

  •       Video surveillance platforms (e.g., OpenEye).

          Access control systems (e.g., Brivo).

          AV conference room systems and control technologies.

  • Strong troubleshooting and analytical skills.
  • Project management experience is desirable, including the ability to coordinate cross-functional efforts and deliver initiatives on schedule.
  • Ability to work independently with minimal supervision.
  • Ability to manage multiple priorities in an operational environment.
  • Clear written and verbal communication skills.
  • Ability to remain professional when interacting with users, vendors, and leadership.
MJHS logo

About MJHS

Sourced by ZipRecruiter

Our range of health services include home care, hospice and palliative care for adults and children, rehabilitation and nursing care (Isabella & Menorah Center), and the research-based MJHS Institute for Innovation in Palliative Care. We also offer health plans for Medicare and dual-eligible individuals. As a not-for-profit organization, many of our programs and services are made possible, in part, through support to the MJHS Foundation. The generosity of grateful families, private and corporate donors and grants, as well as our own employees, support our specialized services not reimbursed by government programs or private insurance.

Industry

Health care and social assistance

Company size

1,001 - 5,000 Employees

Headquarters location

New York, NY, US

Year founded

1907

Social media

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