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Inktel Contact Center Solutions Jobs (NOW HIRING)

The Trevor Project

Contact Center Solutions Architect

$125K - $160K/yr

Role: Contact Center Solutions Architect Location: This role will be remote in the continental United States, Alaska, or Hawaii Reports to: Director, Contact Center Technology and Workforce ...

Pwc

Contact Center Transformation - Director

Atlanta, GA · On-site

$155K - $410K/yr

In this role at PwC, you will collaborate with multidisciplinary teams to deliver cutting-edge solutions in contact center technology, leveraging data, analytics, and AI to drive service excellence.

Pwc

Contact Center Transformation - Director

Denver, CO · On-site

$155K - $410K/yr

In this role at PwC, you will collaborate with multidisciplinary teams to deliver cutting-edge solutions in contact center technology, leveraging data, analytics, and AI to drive service excellence.

Pwc

Contact Center Transformation - Director

Tampa, FL · On-site

$155K - $410K/yr

In this role at PwC, you will collaborate with multidisciplinary teams to deliver cutting-edge solutions in contact center technology, leveraging data, analytics, and AI to drive service excellence.

Pwc

Contact Center Transformation - Director

Chicago, IL · On-site

$155K - $410K/yr

In this role at PwC, you will collaborate with multidisciplinary teams to deliver cutting-edge solutions in contact center technology, leveraging data, analytics, and AI to drive service excellence.

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How much do inktel contact center solutions jobs pay per hour?

As of Aug 6, 2026, the average hourly pay for inktel contact center solutions in the United States is $17.07, according to ZipRecruiter salary data. Most workers in this role earn between $14.90 and $19.23 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a contact center representative at Inktel Contact Center Solutions?

To thrive as a Contact Center Representative at Inktel Contact Center Solutions, you generally need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center phone systems, and basic computer proficiency is typically required. Outstanding interpersonal skills, patience, and a positive attitude help representatives effectively engage with diverse customers and resolve issues. These skills and qualities are critical for delivering exceptional customer service, achieving performance targets, and maintaining client satisfaction in a fast-paced environment.

What is the difference between Inktel Contact Center Solutions vs Customer Service Representative?

AspectInktel Contact Center SolutionsCustomer Service Representative
CredentialsHigh school diploma or equivalent; training providedHigh school diploma or equivalent; training provided
Work EnvironmentCall centers, remote options, fast-pacedCall centers, retail, or office settings
Industry UsageBusiness process outsourcing, customer supportCustomer support across various industries

Both roles require similar credentials and work environments, focusing on customer interaction. Inktel Contact Center Solutions often provides comprehensive training and operates in call centers or remote settings, while Customer Service Representatives work directly with customers in diverse industries. The main difference lies in the scope: Inktel is a company providing contact center services, whereas Customer Service Representatives are individual employees performing customer support tasks.

Does Inktel Contact Center Solutions offer remote positions?

Inktel Contact Center Solutions offers remote positions for various customer service and support roles, allowing employees to work from home depending on the position and location. Remote work may require familiarity with communication tools like chat, email, or phone systems, and some roles may have specific schedule or equipment requirements.

What are some common challenges faced by employees at Inktel Contact Center Solutions, and how are they supported in overcoming them?

Employees at Inktel Contact Center Solutions often encounter challenges such as managing high call volumes, adapting to rapidly changing client requirements, and maintaining high customer satisfaction standards. To support their staff, Inktel provides comprehensive training, access to team leads and supervisors for guidance, and robust internal communication tools. Additionally, the company fosters a collaborative environment where employees can share best practices and receive regular feedback, which helps them continuously improve their performance and navigate workplace challenges effectively.

What is Inktel Contact Center Solutions?

Inktel Contact Center Solutions is a company that specializes in providing outsourced customer service and contact center solutions for businesses. They handle various customer interactions, including phone calls, emails, chats, and social media, on behalf of their clients. Inktel serves a wide range of industries, offering services such as customer support, technical assistance, sales, and order processing. Their goal is to help businesses improve customer satisfaction and streamline communication channels.
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Inktel Contact Center Solutions jobs near you
Infographic showing various Inktel Contact Center Solutions job openings in the United States as of August 2026, with employment types broken down into 86% Full Time, 8% Part Time, and 6% Contract. Highlights an 78% Physical, 3% Hybrid, and 19% Remote job distribution, with an average salary of $35,500 per year, or $17.1 per hour.

Contact Center Solutions Architect

The Trevor Project

Charleston, WV • Remote

$125K - $160K/yr

Full-time

Re-posted 15 days ago

Job description

About Trevor:

The Trevor Project is the leading suicide prevention and crisis intervention organization for LGBTQ+ young people. Trevor offers 24/7 crisis services, connecting highly trained counselors with LGBTQ+ young people whenever they need support. To drive prevention efforts, The Trevor Project also operates robust research, advocacy, education, and peer support programs. We’ve been saving lives every day for over 25 years.

Every day, and in every role, our staff contribute to our critical mission of ending suicide among lesbian, gay, bisexual, transgender, queer & questioning young people by embodying our values:

Heart–We care deeply and commit to do what matters
Integrity–We build trust through our words and actions
Community-Together, we are an unstoppable force for good
Belonging-We serve as allies to the mission, and to each other
Progress-We continually move onward and upward


Applicants and staff must be authorized to work for any employer in the United States.  The Trevor Project will not sponsor an employment visa for this position.


Role: Contact Center Solutions Architect
Location: This role will be remote in the continental United States, Alaska, or Hawaii
Reports to: Director, Contact Center Technology and Workforce Management
Classification: Exempt Full Time
Union Role?  No
Salary Range: $125k-$160k

Summary: 
The Contact Center Solutions Architect will play a critical role in shaping and implementing our technology strategy. This position requires a deep functional understanding of Genesys Cloud, Salesforce, Google Cloud Platform (GCP), Amazon Web Services (AWS), and related technologies, along with strong leadership skills to collaborate with cross-functional teams. The ideal candidate will be responsible for designing scalable, efficient, and cost-effective solutions that align with our mission and operational needs.

Roles and Responsibilities:

  • Design, implement, and maintain the contact center platform including voice, chat, SMS, and WhatsApp in a Genesys Cloud and Salesforce environment. 

  • Develop solutions along the development lifecycle, from requirements gathering to architectural design to implementation including a demonstrated understanding of microservices architecture challenges and solutions..

  • Understand advances and changes in technology landscape  and work directly with technology partners to evaluate and implement improvements on existing solutions.

  • Identify opportunities to integrate non-biased, secure, and ethical LLM/GenAI technologies into the contact center.

  • Collaborate extensively with internal stakeholders (Crisis Intervention, Development, Prevention teams, etc.) to gather requirements, understand user needs, and ensure technology solutions effectively support our mission.

  • Assist with development and implementation of technology-related policies.

  • Provide tier 3 support to troubleshoot and resolve complex issues in a high availability environment. 

  • Create detailed documentation for the purpose of support and maintenance of the contact center platform. 

  • Use platform-independent programming languages such as Python, JavaScript, Go, or others, using what best suits the task at hand, you will be empowered to select the best language or technology.

  • Provide administrative support for Atlassian suite of products (Jira, Confluence, QMetry, etc)

  • Provide mentorship to, and performance feedback relating to, junior members of the Contact Center Technology team. 

  • Assist team manager and product owner with managing the product backlog for contact center technologies, creating clear user stories, defining acceptance criteria, and ensuring alignment with strategic objectives.

  • Other relevant tasks, duties, or special projects as assigned.

Minimum Qualifications:

  • Bachelor’s degree in Software Engineering, Computer Science, or related field OR equivalent work experience.

  • Advanced proficiency in Genesys Cloud and extensive experience with Salesforce, GCP, and AWS; including in-depth understanding of APIs, integration patterns, relational databases as well as NoSQL, and data management.

  • Proven experience in contact center architecture and solution design using industry best practices.

  • Experience in Large Language Models (LLM) and Generative Artificial Intelligence (GenAI) with a focus on evaluating and implementing secure and ethical applications of these technologies.

  • Record of building and maintaining custom integrations and applications using custom and vendor-provided APIs. 

  • Functional knowledge of contact center historical and real-time reporting and monitoring tools. 

  • Functional knowledge of design and integration of WEM/WFM applications.

  • Ability to build and troubleshoot workflows for inbound voice, webchat, SMS, and social media based on business requirements. 

  • Proficiency in spoken and written English.

Why Trevor?
Join a mission-driven organization where your work makes a real impact on the lives of LGBTQ+ young people—every single day.

Outstanding benefits, including:
- Comprehensive health coverage, including plans that support various gender affirmation care needs
- Mental health resources, with access to virtual care and a variety of in and out of network options for support
- 403(b) retirement plan with a 3% employer match, vesting over three years
- Generous paid time off and company holidays to rest and recharge
- Employee Assistance Program (EAP) offering confidential emotional support, work-life solutions, financial and legal guidance, and online resources
- Remote work flexibility from anywhere in the continental U.S., Alaska, or Hawaii- with provided technology, a home office setup reimbursement, and a monthly internet reimbursement




The Trevor Project provides equal employment opportunities (EEO) to all employees and qualified applicants for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, age, disability, genetic information, veteran status, or any other status protected by applicable law or policy. The Trevor Project complies with all applicable laws regarding equal opportunity in employment.

The Trevor Project is committed to the full inclusion of all qualified individuals. As part of this commitment, we will ensure that persons with disabilities are provided reasonable accommodations. If a reasonable accommodation is needed to participate in the job application or interview process, please submit a request here.  Please do not disclose medical information in this form–this information will be viewed only by our benefits team and will remain secure. This form is only for those requiring a reasonable accommodation to participate in the job application or interview process. This form is not an application - you must still apply through The Trevor Project careers website.