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Ccaas Project Manager Jobs (NOW HIRING)

TTEC Digital

Executive Director CCaaS

Austin, TX · Remote

As the Executive Director Professional Services, CCaaS, you will manage projects and teams on the most complex Contact Center applications imaginable. You are the overall project owner and spearhead ...

TTEC Digital

Executive Director CCaaS

Austin, TX · On-site +1

$200K - $240K/yr

As the Executive Director Professional Services, CCaaS, you will manage projects and teams on the most complex Contact Center applications imaginable. You are the overall project owner and spearhead ...

TTEC Digital

Executive Director CCaaS

Austin, TX · On-site

$200K - $240K/yr

As the Executive Director Professional Services, CCaaS, you will manage projects and teams on the most complex Contact Center applications imaginable. You are the overall project owner and spearhead ...

Telus Digital

$124K - $156K/yr

You'll lead a cross-functional team and employ effective project and change management controls to ... Own program-level governance for CCaaS engagements, including integrated project plans, dependency ...

NICE

OR · On-site

Must understand key technical concepts for CCaaS and Telecoms. * Develop detailed project plans ... Minimum 5+ years of project management experience managing Cloud Transformation or CCaaS ...

Kentro

Technical Project Manager (TPM)

Catonsville, MD

$120K - $130K/yr

Apply deep knowledge of Contact Center as a Service (CCaaS) environments, workforce management (WFM) workflows, and general contact center operations to guide project strategy. * Data & MI ...

Kentro

Technical Project Manager (TPM)

Catonsville, MD · On-site

$120K - $130K/yr

Apply deep knowledge of Contact Center as a Service (CCaaS) environments, workforce management (WFM) workflows, and general contact center operations to guide project strategy. * Data & MI ...

NICE

Client Services Project Manager, CX

Must understand key technical concepts for CCaaS and Telecoms. * Develop detailed project plans ... Minimum 5+ years of project management experience managing Cloud Transformation or CCaaS ...

Kentro

Technical Project Manager (TPM)

Catonsville, MD · On-site

$120K - $130K/yr

Apply deep knowledge of Contact Center as a Service (CCaaS) environments, workforce management (WFM) workflows, and general contact center operations to guide project strategy. * Data & MI ...

International SOS

Solutions Architect - CcaaS

Blue Bell, PA

$60.25 - $79.25/hr

CCaaS Solution Architecture : Lead the design of end-to-end customer engagement solutions using ... project management - preferably using Agile Development Methodologies. * Good oral, written and ...

International SOS

Solutions Architect - CcaaS

Blue Bell, PA · On-site

$60.25 - $79.25/hr

CCaaS Solution Architecture : Lead the design of end-to-end customer engagement solutions using ... project management - preferably using Agile Development Methodologies. * Good oral, written and ...

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Ccaas Project Manager information

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$44.5K

$96.6K

$154.5K

How much do ccaas project manager jobs pay per year?

As of Jun 5, 2026, the average yearly pay for ccaas project manager in the United States is $96,560.00, according to ZipRecruiter salary data. Most workers in this role earn between $75,000.00 and $113,000.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a CCaaS Project Manager, and why are they important?

To thrive as a CCaaS (Contact Center as a Service) Project Manager, you need strong project management expertise, experience with contact center operations, and typically a bachelor’s degree in a relevant field. Familiarity with CCaaS platforms like Genesys or NICE, project management software (e.g., Jira, MS Project), and certifications such as PMP or Agile are highly valued. Exceptional communication, stakeholder management, and problem-solving skills help you lead teams and navigate client expectations. These competencies ensure smooth project delivery, alignment with business objectives, and effective implementation of cloud-based contact center solutions.

What are some common challenges faced by a CCaaS Project Manager during the implementation phase?

A CCaaS Project Manager often navigates challenges such as managing cross-functional teams, aligning stakeholder expectations, and ensuring seamless data migration from legacy systems. Coordinating with IT, operations, and vendor partners requires strong communication and organizational skills. Additionally, adapting to evolving client requirements while maintaining project timelines is crucial for a successful deployment.

What is a CCaaS Project Manager?

A CCaaS Project Manager is a professional responsible for overseeing the implementation and management of Contact Center as a Service (CCaaS) solutions within an organization. They coordinate project timelines, resources, and stakeholders to ensure the successful deployment of cloud-based contact center platforms. Their role includes managing communication between technical teams, vendors, and business units, as well as handling project risks and delivering solutions on time and within budget. CCaaS Project Managers often have expertise in cloud technologies, contact center operations, and project management methodologies.

What is the difference between Ccaas Project Manager vs Cloud Project Manager?

AspectCcaas Project ManagerCloud Project Manager
CertificationsPMI PMP, CCAAS-specific certificationsPMI PMP, AWS/Azure certifications
Work EnvironmentTelecommunications, cloud communication servicesCloud computing, IT services
Industry UsageTelecom providers, Ccaas solution providersCloud service providers, IT firms

The Ccaas Project Manager focuses on managing projects related to Communications as a Service solutions, often within telecom and communication industries. In contrast, the Cloud Project Manager oversees cloud computing projects across various IT sectors. While both roles require project management certifications like PMP, Ccaas Project Managers specialize in telecom-related cloud services, whereas Cloud Project Managers work broadly within cloud infrastructure and software deployment.

More about Ccaas Project Manager jobs
What cities are hiring for Ccaas Project Manager jobs? Cities with the most Ccaas Project Manager job openings:
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What job categories do people searching Ccaas Project Manager jobs look for? The top searched job categories for Ccaas Project Manager jobs are:
Ccaas Project Manager jobs near you
Infographic showing various Ccaas Project Manager job openings in the United States as of May 2026, with employment types broken down into 100% Full Time. Highlights an 75% In-person, 6% Hybrid, and 19% Remote job distribution, with an average salary of $96,560 per year, or $46.4 per hour.
Executive Director CCaaS

Executive Director CCaaS

TTEC Digital

Austin, TX • Remote

Full-time

Posted 20 days ago

Job description

At TTEC Digital, we coach clients to ensure their employees feel valued, and fully supported, because an amazing customer experience is an employee first process. Our vision is the same, a place where employees know they can thrive.

The TTEC Digital Genesys Partner Practice of customer experience (CX) designers, consultants, engineers, and data scientists, has been awarded partner of the year 14 times, hold over 400 certifications, and possess the expertise and relationships to seamlessly integrate the Genesys platform, applications and components into complex, multi-platform environments, to produce predictable results that fuel the exceptional customer experience.

As the Executive Director Professional Services, CCaaS, you will manage projects and teams on the most complex Contact Center applications imaginable. You are the overall project owner and spearhead the customer conversations. You will be an operational leader who understands the business impacts and technology decisions and can easily explain to both technical and non-technical stakeholders the importance of technology and the impacts to the business. You will own the software development experience. You will formulate ideas into solutions. Ability to function in a pre and post sales role. You will work and lead a team of engineers and solution architects.

  • Recognized as an external and internal thought leader within CX transformation, Process Automation Digital Transformation, and Omnichannel technologies.
  • Partners across the entire organization and partner ecosystem to involve the right resources and technologies for each opportunity.
  • Excellent customer-facing presentation skills with the ability to lead implementation teams and projects.
  • Influences opportunity strategy to incorporate the right technologies.
  • Exercises wide latitude in determining objectives and approaches to engagements.
  • Influences client leadership to establish overall business relationship and engagement strategy. Is primarily client-focused; however, does have some responsibility for internal functional matters and partner engagements.
  • Existing knowledge and/or industry certifications for Webex Collaboration, Amazon Connect, Genesys Engage/Cloud, Zoom, Google CCAI, NICE CXone, Verint, Calabrio, CRMs, and process automation technologies
What You'll Be Doing
  • Develop Customer, Business Development, Engineering, Marketing, and Partner Relationships: 
    • Leverage relationships to establish credibility.
    • Lead and participate in the initial opportunity qualification, data gathering, and solution development with TTEC and partners.
  • Lead technical teams for CCaaS implementations on client projects.
  • Lead customer requirements sessions both business and technical
  • Ownership and responsibility for end-to-end project success including profitability and customer success.
  • Ability to mentor team members
  • Develop and Present Solutions to the Client / Support Deal Closure 
    • Support Proposal and Solution Overview documents.
    • Operate as a contributor role for RFP Response Development
    • Participate in Client Meeting Solution Reviews – with Sales and Partners
    • Contribute to ROI Business Case production.
  • Responsible for reviewing technical efforts for all phases of the project.
  • Ability to communicate how the CCaaS platform works and how it can be applied to solving business needs.
  • Deliver the entire TTEC value proposition and be a thought leader for CX Transformation.
  • Provide insights on competitor service offerings.
  • Lead delivery teams by providing coaching and mentoring and fostering the next generation of talent to enhance execution, improve productivity, and drive efficiencies.
  • Communicate and influence executives across the business, technology, and partner organizations.
  • Manage budgets using Agile and waterfall sizing approaches, ensuring transparency across delivery programs, and utilizing FinOps to achieve measurable results.
What You'll Bring to the Role
  • Bachelor’s degree in computer science, IT, or engineering preferred.
  • 12 or more years’ experience in Contact Center and UC environments.
  • 5 or more years of CCaaS project leadership.
  • Experience creating a roadmap, planning and documenting end to end project approach using the latest technologies such as Genesys Pure Cloud, Five9, Amazon Connect, Zoom,  Cisco, Avaya, NICE CXone and/or other cloud telephony platform.
  • Experience with enterprise level CCaaS architecture for complex business needs.
  • Experience creating and presenting to executive level stakeholders (technical and non-technical). 
#LI-DD1

This position is eligible to participate in an annual incentive program. Actual compensation offered to a candidate may vary based upon geographic location, work experience, education and/or skill levels.  
 
Benefits available to eligible employees include the following: 
- Medical, dental, vision
- tax-advantaged health care accounts
- financial and income protection benefits
- paid time off (PTO) and wellness time off.
 
This job posting will remain open until we have identified an adequate applicant pool. Applicants are strongly encouraged to apply early.
 
 
About Us
TTEC Digital and our 1,800+ employees, pioneer engagement and growth solutions that fuel the exceptional customer experience (CX). Our sister company, TTEC Engage, is a 60,000+ employee service company, with customer service representatives located around the world. TTEC Holdings Inc. is the parent company for both Digital and Engage. When clients have a holistic need, they can draw from these independently managed centers of excellence, TTEC Digital and TTEC Engage.
 
We are also delighted to share that TTEC has been awarded the Great Place To Work 2024-2025 certification based on outstanding employee experience across 14 countries.
 
TTEC is a proud equal opportunity employer where all qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability. TTEC has fully embraced and is committed to expanding our diverse and inclusive workforce. We strive to reflect the communities we serve while delivering amazing service and technology centered around humanity.
 
Rarely do applicants meet all desired job qualifications, so if you feel you would succeed in the role above, please take a moment and share your qualifications.
 
#LI-Remote

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.