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Ccaas Project Manager Jobs (NOW HIRING)

ClifyX

CCaaS-Five9-GCP-Senior Engineer

Phoenix, AZ · On-site

$54.75 - $70.75/hr

... management, ensuring scalable, secure, and compliant contact center operations. • Lead ... project success. • Contact center migration to CCaaS and build data solution surrounding the ...

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$44.5K

$96.6K

$154.5K

How much do ccaas project manager jobs pay per year?

As of Aug 15, 2026, the average yearly pay for ccaas project manager in the United States is $96,560.00, according to ZipRecruiter salary data. Most workers in this role earn between $75,000.00 and $113,000.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a CCaaS project manager, and why are they important?

To thrive as a CCaaS (Contact Center as a Service) Project Manager, you need strong project management expertise, experience with contact center operations, and typically a bachelor’s degree in a relevant field. Familiarity with CCaaS platforms like Genesys or NICE, project management software (e.g., Jira, MS Project), and certifications such as PMP or Agile are highly valued. Exceptional communication, stakeholder management, and problem-solving skills help you lead teams and navigate client expectations. These competencies ensure smooth project delivery, alignment with business objectives, and effective implementation of cloud-based contact center solutions.

What are some common challenges faced by a CCaaS project manager during the implementation phase?

A CCaaS Project Manager often navigates challenges such as managing cross-functional teams, aligning stakeholder expectations, and ensuring seamless data migration from legacy systems. Coordinating with IT, operations, and vendor partners requires strong communication and organizational skills. Additionally, adapting to evolving client requirements while maintaining project timelines is crucial for a successful deployment.

What is the difference between Ccaas Project Manager vs Cloud Project Manager?

AspectCcaas Project ManagerCloud Project Manager
CertificationsPMI PMP, CCAAS-specific certificationsPMI PMP, AWS/Azure certifications
Work EnvironmentTelecommunications, cloud communication servicesCloud computing, IT services
Industry UsageTelecom providers, Ccaas solution providersCloud service providers, IT firms

The Ccaas Project Manager focuses on managing projects related to Communications as a Service solutions, often within telecom and communication industries. In contrast, the Cloud Project Manager oversees cloud computing projects across various IT sectors. While both roles require project management certifications like PMP, Ccaas Project Managers specialize in telecom-related cloud services, whereas Cloud Project Managers work broadly within cloud infrastructure and software deployment.

What is a CCaaS project manager?

A CCaaS Project Manager is a professional responsible for overseeing the implementation and management of Contact Center as a Service (CCaaS) solutions within an organization. They coordinate project timelines, resources, and stakeholders to ensure the successful deployment of cloud-based contact center platforms. Their role includes managing communication between technical teams, vendors, and business units, as well as handling project risks and delivering solutions on time and within budget. CCaaS Project Managers often have expertise in cloud technologies, contact center operations, and project management methodologies.
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Ccaas Project Manager jobs near you
Infographic showing various Ccaas Project Manager job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 86% Full Time, 12% Part Time, and 1% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $96,560 per year, or $46.4 per hour.

Google Cloud Platform Data Engineer (CCaaS/Data Engineering)

Learn Beyond Consulting LLC

Charlotte, NC • On-site

$111K - $134K/yr

Other

Posted 24 days ago

Job description

Only W2

Job Summary:
We are seeking a Data Engineer with strong Google Cloud Platform and Contact Center (CCaaS) experience to support its enterprise-wide customer experience transformation. The role focuses on building scalable data pipelines, integrating cloud contact center platforms, enabling real-time data processing, and supporting AI-driven customer engagement initiatives.

Required Skills:

  • Experience with CCaaS/Contact Center technologies (Five9 preferred, otherwise Genesys, IVR, ACD, call routing, omnichannel workflows)
  • Strong Google Cloud Platform Data Engineering skills (BigQuery, ETL/ELT pipelines, data modeling)
  • Experience with Kafka, Google Pub/Sub, APIs, and real-time event streaming
  • Proficiency in SQL and Python
  • Experience integrating contact center platforms with enterprise systems

Nice to Have:

  • Hadoop
  • Java
  • Cloud architecture/Data architecture
  • AI/GenAI exposure

Key Responsibilities:

  • Build and maintain scalable ETL/ELT pipelines on Google Cloud Platform
  • Design data models for customer interaction and analytics data
  • Develop real-time streaming solutions using Kafka and Pub/Sub
  • Integrate CCaaS platforms with CRM, CTI, and enterprise applications
  • Optimize IVR, call routing, and customer interaction workflows
  • Collaborate with cross-functional Agile teams to modernize contact center platforms

Preferred Candidate Profile:

  1. Five9/GECX experience (highest priority)
  2. Genesys, IVR, or Contact Center/CCaaS experience
  3. Strong Google Cloud Platform Data Engineer with real-time data processing experience

Project: Modernizing American Express's legacy contact center by migrating to a cloud-based CCaaS platform with real-time analytics and AI-enabled customer experiences.

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