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Ccaas Project Manager Jobs (NOW HIRING)

Content Guru

Project Manager

Reston, VA · On-site

As an experienced Project Manager you will be adept at managing, overseeing and delivering multiple ... Content Guru is the largest privately owned provider of Contact Centre as a Service (CCaaS) in ...

Content Guru

Project Manager

Reston, VA · Hybrid

As an experienced Project Manager you will be adept at managing, overseeing and delivering multiple ... Content Guru is the largest privately owned provider of Contact Centre as a Service (CCaaS) in ...

Content Guru

Project Manager

Reston, VA · On-site

As an experienced Project Manager you will be adept at managing, overseeing and delivering multiple ... Content Guru is the largest privately owned provider of Contact Centre as a Service (CCaaS) in ...

Foundever

Digital Services Consultant

Anthony, KS · Remote

Manage stakeholder engagement, ensuring buy-in and active participation throughout the project ... Support CCaaS project delivery activities as needed, including deliverables creation, testing and ...

TTEC Digital

Principal Technical Project Manager

Austin, TX · On-site +1

$140K - $165K/yr

Experience leading Zoom Contact Center as a Service (CCaaS) implementation projects is required ... Experience managing projects following multiple implementation methodologies, including Waterfall ...

TTEC Digital

Principal Technical Project Manager

Austin, TX · On-site +1

$140K - $165K/yr

Experience leading Zoom Contact Center as a Service (CCaaS) implementation projects is required ... Experience managing projects following multiple implementation methodologies, including Waterfall ...

NICE

OR · On-site

Must understand key technical concepts for CCaaS and Telecoms. * Develop detailed project plans ... Good management and leadership abilities * Excellent communication and presentation skills

Inizio Partners

VP, CX Transformation (CCaaS)

Dallas, TX · On-site

$178K - $230K/yr

Experience in handling large accounts, stakeholder management, account planning. Responsible for ... Works with offshore and internal technical teams to steer the project delivery and relationship.

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Ccaas Project Manager information

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$44.5K

$96.6K

$154.5K

How much do ccaas project manager jobs pay per year?

As of Jun 5, 2026, the average yearly pay for ccaas project manager in the United States is $96,560.00, according to ZipRecruiter salary data. Most workers in this role earn between $75,000.00 and $113,000.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a CCaaS Project Manager, and why are they important?

To thrive as a CCaaS (Contact Center as a Service) Project Manager, you need strong project management expertise, experience with contact center operations, and typically a bachelor’s degree in a relevant field. Familiarity with CCaaS platforms like Genesys or NICE, project management software (e.g., Jira, MS Project), and certifications such as PMP or Agile are highly valued. Exceptional communication, stakeholder management, and problem-solving skills help you lead teams and navigate client expectations. These competencies ensure smooth project delivery, alignment with business objectives, and effective implementation of cloud-based contact center solutions.

What are some common challenges faced by a CCaaS Project Manager during the implementation phase?

A CCaaS Project Manager often navigates challenges such as managing cross-functional teams, aligning stakeholder expectations, and ensuring seamless data migration from legacy systems. Coordinating with IT, operations, and vendor partners requires strong communication and organizational skills. Additionally, adapting to evolving client requirements while maintaining project timelines is crucial for a successful deployment.

What is a CCaaS Project Manager?

A CCaaS Project Manager is a professional responsible for overseeing the implementation and management of Contact Center as a Service (CCaaS) solutions within an organization. They coordinate project timelines, resources, and stakeholders to ensure the successful deployment of cloud-based contact center platforms. Their role includes managing communication between technical teams, vendors, and business units, as well as handling project risks and delivering solutions on time and within budget. CCaaS Project Managers often have expertise in cloud technologies, contact center operations, and project management methodologies.

What is the difference between Ccaas Project Manager vs Cloud Project Manager?

AspectCcaas Project ManagerCloud Project Manager
CertificationsPMI PMP, CCAAS-specific certificationsPMI PMP, AWS/Azure certifications
Work EnvironmentTelecommunications, cloud communication servicesCloud computing, IT services
Industry UsageTelecom providers, Ccaas solution providersCloud service providers, IT firms

The Ccaas Project Manager focuses on managing projects related to Communications as a Service solutions, often within telecom and communication industries. In contrast, the Cloud Project Manager oversees cloud computing projects across various IT sectors. While both roles require project management certifications like PMP, Ccaas Project Managers specialize in telecom-related cloud services, whereas Cloud Project Managers work broadly within cloud infrastructure and software deployment.

More about Ccaas Project Manager jobs
What cities are hiring for Ccaas Project Manager jobs? Cities with the most Ccaas Project Manager job openings:
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What job categories do people searching Ccaas Project Manager jobs look for? The top searched job categories for Ccaas Project Manager jobs are:
Ccaas Project Manager jobs near you
Infographic showing various Ccaas Project Manager job openings in the United States as of May 2026, with employment types broken down into 100% Full Time. Highlights an 75% In-person, 6% Hybrid, and 19% Remote job distribution, with an average salary of $96,560 per year, or $46.4 per hour.

CCaaS Contact Center Business Analyst

Futran Tech Solutions Pvt. Ltd.

Torrance, CA • On-site

$70 - $80/hr

Full-time

Posted 18 days ago

Job description

Job Title: CCaaS Contact Center Business Analyst
Work Location: Torrance, CA (Onsite - 5 days a week from office)
Client - LTIM/MM
Rate: $70-$80
Submission Deadline - 28th May 10 AM EST
Job Description:
We are seeking a detail-oriented and experienced Business Analyst to join our team for the implementation of a Contact Center as a Service (CCaaS) system. The ideal candidate will have a strong background in contact center processes, process optimization, and technical communication. This role involves gathering and analyzing business requirements, bridging the gap between business needs and technical solutions, and help select and ensuring the CCaaS solution meets the business objectives.
Position Success Criteria (Desired) - 'WANTS'
• Bachelor's degree in business administration, Information Technology, or a related field.
• Proven experience as a Business Analyst with a focus on CCaaS.
• Strong knowledge of contact center technologies and platforms.
• Excellent analytical and problem-solving skills.
• Strong communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Proficiency in project management tools and methodologies.
• Experience with data analysis and reporting tools.

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