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Ccaas Project Manager Jobs in Missouri (NOW HIRING)

Perficient, Inc.

CCaaS Product Owner

Saint Louis, MO

$64K - $149K/yr

Our dedicated teams in Commerce, PIM (Product Information Management), OMS (Order Management), and ... Highly proficient in collaborating with project stakeholders, end-users, business partners, and ...

Perficient

CCaaS Product Owner

Saint Louis, MO · On-site

$64K - $149K/yr

Own and drive collaborative discussions with business stakeholders, product managers, and ... Highly proficient in collaborating with project stakeholders, end-users, business partners, and ...

Artera

AI Builder

Kansas City, MO · On-site

$120K - $180K/yr

... CCaaS). * Mentorship: Mentor and onboard newer builders; review their work with a mindset for ... Curiosity of a product manager and discipline of a project manager: asks "why" before "how," scopes ...

Artera

AI Builder

Kansas City, MO · On-site

... CCaaS). * Mentorship: Mentor and onboard newer builders; review their work with a mindset for ... Curiosity of a product manager and discipline of a project manager: asks "why" before "how," scopes ...

Artera

Associate AI Builder

Kansas City, MO

$80K - $140K/yr

... CCaaS). * Mentorship: Mentor and onboard newer builders; review their work with a mindset for ... Curiosity of a product manager and discipline of a project manager: asks "why" before "how," scopes ...

Artera

Associate AI Builder

Kansas City, MO

... CCaaS). * Mentorship: Mentor and onboard newer builders; review their work with a mindset for ... Curiosity of a product manager and discipline of a project manager: asks "why" before "how," scopes ...

Perficient

Twilio Technical Architect

Saint Louis, MO · On-site

$62 - $75/hr

Minimum of 5 years of Twilio/CCaaS. * Must have experience with Twilio Flex. * Leadership and team management experience with ability to provide strategic planning and oversight. * At least 5 project ...

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All JobsCcaas Project JobsCcaas Project Manager JobsCcaas Project Manager Jobs in Missouri

Ccaas Project Manager information

What are the key skills and qualifications needed to thrive as a CCaaS project manager, and why are they important?

To thrive as a CCaaS (Contact Center as a Service) Project Manager, you need strong project management expertise, experience with contact center operations, and typically a bachelor’s degree in a relevant field. Familiarity with CCaaS platforms like Genesys or NICE, project management software (e.g., Jira, MS Project), and certifications such as PMP or Agile are highly valued. Exceptional communication, stakeholder management, and problem-solving skills help you lead teams and navigate client expectations. These competencies ensure smooth project delivery, alignment with business objectives, and effective implementation of cloud-based contact center solutions.

What are some common challenges faced by a CCaaS project manager during the implementation phase?

A CCaaS Project Manager often navigates challenges such as managing cross-functional teams, aligning stakeholder expectations, and ensuring seamless data migration from legacy systems. Coordinating with IT, operations, and vendor partners requires strong communication and organizational skills. Additionally, adapting to evolving client requirements while maintaining project timelines is crucial for a successful deployment.

What is the difference between Ccaas Project Manager vs Cloud Project Manager?

AspectCcaas Project ManagerCloud Project Manager
CertificationsPMI PMP, CCAAS-specific certificationsPMI PMP, AWS/Azure certifications
Work EnvironmentTelecommunications, cloud communication servicesCloud computing, IT services
Industry UsageTelecom providers, Ccaas solution providersCloud service providers, IT firms

The Ccaas Project Manager focuses on managing projects related to Communications as a Service solutions, often within telecom and communication industries. In contrast, the Cloud Project Manager oversees cloud computing projects across various IT sectors. While both roles require project management certifications like PMP, Ccaas Project Managers specialize in telecom-related cloud services, whereas Cloud Project Managers work broadly within cloud infrastructure and software deployment.

What is a CCaaS project manager?

A CCaaS Project Manager is a professional responsible for overseeing the implementation and management of Contact Center as a Service (CCaaS) solutions within an organization. They coordinate project timelines, resources, and stakeholders to ensure the successful deployment of cloud-based contact center platforms. Their role includes managing communication between technical teams, vendors, and business units, as well as handling project risks and delivering solutions on time and within budget. CCaaS Project Managers often have expertise in cloud technologies, contact center operations, and project management methodologies.
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Ccaas Project Manager jobs near you

Toll Technology Consultant - Operations, CCaaS Specialist

Jobtailor

California, MO • On-site

$120 - $190/hr

Other

Posted 4 days ago

Job description

Responsibilities
  • Leads or supports planning activities such as the development of feasibility studies, assessments, concept of operations documents, procurement documents such as requests or proposals, implementation planning documents, and business/data analysis to support ongoing toll systems and operations.
  • Provides high level technical tasks and may act as a deputy project or program manager by supporting the delivery of assigned toll projects or programs.
  • Supports marketing activities generally as a supporting role for preparation of pursuit materials.
  • Has direct client communication on a regular basis in task management or advisory role based on areas of expertise recognized internally.
  • Provides quality control for areas of demonstrated expertise.
  • Collaborates with cross-functional leads, project managers, stakeholders, and subject matter experts.
Requirements
  • Bachelor's degree in Engineering, IT, Accounting/Finance, Planning, Business or related field and 9 years relevant experience or, in lieu of education, 13 years relevant experience
  • 8 years technology and operations related consulting experience
  • Expertise in CCaaS platforms (e.g., Amazon Connect, NICE CXone, Five9, Genysys, ServiceNow)
  • Strong command of applications of Generative AI techniques in customer service environments
  • Experience applying AI to enhance customer experience, automation, and service efficiency across contact center operations
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