CCaaS x AI Manager, Functional Transformation Our Deloitte Sales & Service team empowers ... Ability to lead projects or workstreams * Ability to manage and prioritize multiple tasks in a fast ...
CCaaS x AI Manager, Functional Transformation Our Deloitte Sales & Service team empowers ... Ability to lead projects or workstreams * Ability to manage and prioritize multiple tasks in a fast ...
Lead Business Consultant, VRS, CX
OR · On-site +1
... CCaaS transformations. As a seasoned consultant in a technology company such as NiCE, one must ... Provide expert guidance and deliver strong advisory best practice Project Management and consulting.
Lead Business Consultant, VRS, CX
OR · On-site +1
... CCaaS transformations. As a seasoned consultant in a technology company such as NiCE, one must ... Provide expert guidance and deliver strong advisory best practice Project Management and consulting.
OR · On-site
Collaborate with associated project managers and partners to ensure a streamlined implementation of ... Strong knowledge of CCaaS, AI, CRM, WFM, PBX, Dialer, ACD, CTI, VoIP, IVR and Call Center practices.
Google GECX Contact Center as a Service Specialist
Beaverton, OR · On-site
$70K - $196K/yr
Medical
Dental
Vision
Life
Retirement
PTO
Manages the project ideation, gathering the high-level business requirements, defining the detailed ... CCaaS strategy, migration and implementation on a variety of platforms such as, AWS, Google ...
Google GECX Contact Center as a Service Specialist
Beaverton, OR · On-site
$70K - $196K/yr
Medical
Dental
Vision
Life
Retirement
PTO
Manages the project ideation, gathering the high-level business requirements, defining the detailed ... CCaaS strategy, migration and implementation on a variety of platforms such as, AWS, Google ...
Advise on CCaaS platform selection, design, and deployment * Design and govern AI-enabled service ... Ability to lead projects or workstreams * Ability to manage and prioritize multiple tasks in a fast ...
Advise on CCaaS platform selection, design, and deployment * Design and govern AI-enabled service ... Ability to lead projects or workstreams * Ability to manage and prioritize multiple tasks in a fast ...
Transformation Consultant
OR · On-site +1
Demonstrated experience leading cloud migration or digital transformation programs in a CCaaS ... Certification in change management (Prosci CCP), project management (PMP / PRINCE2), or cloud ...
Transformation Consultant
OR · On-site +1
Demonstrated experience leading cloud migration or digital transformation programs in a CCaaS ... Certification in change management (Prosci CCP), project management (PMP / PRINCE2), or cloud ...
OR · On-site
Demonstrated experience leading cloud migration or digital transformation programs in a CCaaS ... Certification in change management (Prosci CCP), project management (PMP / PRINCE2), or cloud ...
Amazon Connect Manager, Technical Transformation
$123K - $123K/yr
Ability to lead projects or workstreams * Ability to manage and prioritize multiple tasks in a fast ... Experience leading Amazon Connect and other Contact Center as a Service (CCaaS) solution ...
Amazon Connect Manager, Technical Transformation
$123K - $123K/yr
Ability to lead projects or workstreams * Ability to manage and prioritize multiple tasks in a fast ... Experience leading Amazon Connect and other Contact Center as a Service (CCaaS) solution ...
Associate Solution Consultant
OR · On-site +1
... developers to project managers to C-level executives) on the best ways to build and deploy ... CCaaS product suite. * Assist with delivering proof of concept (POCs/Trials) to prospects ...
Associate Solution Consultant
OR · On-site +1
... developers to project managers to C-level executives) on the best ways to build and deploy ... CCaaS product suite. * Assist with delivering proof of concept (POCs/Trials) to prospects ...
Provide oversight on project teams to ensure successful delivery using a hands-on approach ... integrated CCaaS ecosystems * Proven pre-sales experience , including discovery leadership ...
Quick apply
Provide oversight on project teams to ensure successful delivery using a hands-on approach ... integrated CCaaS ecosystems * Proven pre-sales experience , including discovery leadership ...
Partner Executive - SLED
OR · On-site +1
... CCaaS, AI and/or CRM. * Deep understanding of cloud ecosystems, SaaS business models, and joint ... Excellent interpersonal, project management, and executive communication skills. * Experience ...
Partner Executive - SLED
OR · On-site +1
... CCaaS, AI and/or CRM. * Deep understanding of cloud ecosystems, SaaS business models, and joint ... Excellent interpersonal, project management, and executive communication skills. * Experience ...
... CCaaS, CRM, workforce management, quality management, knowledge management, analytics, and AI ... Ability to lead projects or workstreams * Ability to manage and prioritize multiple tasks in a fast ...
... CCaaS, CRM, workforce management, quality management, knowledge management, analytics, and AI ... Ability to lead projects or workstreams * Ability to manage and prioritize multiple tasks in a fast ...
Channel Development Director
OR · On-site +1
Excellent project management and creative problem solving skills * Exceptional communications ... CcaaS, UCaaS preferred * Experience managing partnerships with consulting firms or systems ...
Channel Development Director
OR · On-site +1
Excellent project management and creative problem solving skills * Exceptional communications ... CcaaS, UCaaS preferred * Experience managing partnerships with consulting firms or systems ...
Bachelor's or master's degree in business management, Project management, Communications, or ... Strong technology literacy (automation, AI, CCaaS, CRM etc). About Foundever: Foundever is a global ...
Bachelor's or master's degree in business management, Project management, Communications, or ... Strong technology literacy (automation, AI, CCaaS, CRM etc). About Foundever: Foundever is a global ...
$64.75 - $85/hr
... CCaaS AWS Connect Platform, improving agent experience and productivity * Facilitate business ... Effectively manage all aspects of project and customer communications * Deliver customer end user ...
Quick apply
$64.75 - $85/hr
... CCaaS AWS Connect Platform, improving agent experience and productivity * Facilitate business ... Effectively manage all aspects of project and customer communications * Deliver customer end user ...
CSX - Senior Associate, Contact Center Transformation
$77K - $202K/yr
Medical
Dental
Vision
Retirement
PTO
Industry/Sector Not Applicable Specialism Customer Management Level Senior Associate & Summary At ... Understand the broader objectives of your project or role and how your work fits into the overall ...
CSX - Senior Associate, Contact Center Transformation
$77K - $202K/yr
Medical
Dental
Vision
Retirement
PTO
Industry/Sector Not Applicable Specialism Customer Management Level Senior Associate & Summary At ... Understand the broader objectives of your project or role and how your work fits into the overall ...
Ability to lead projects or workstreams * Ability to manage and prioritize multiple tasks in a fast ... Experience leading Amazon Connect and other Contact Center as a Service (CCaaS) solution ...
Ability to lead projects or workstreams * Ability to manage and prioritize multiple tasks in a fast ... Experience leading Amazon Connect and other Contact Center as a Service (CCaaS) solution ...
Senior Corporate Counsel - Legal Transactions
OR · On-site +1
Experience managing multiple projects and negotiations simultaneously in a fast-paced demanding ... The ability to shape legal strategy for emerging technologies in AI, data governance, and CCaaS ...
Senior Corporate Counsel - Legal Transactions
OR · On-site +1
Experience managing multiple projects and negotiations simultaneously in a fast-paced demanding ... The ability to shape legal strategy for emerging technologies in AI, data governance, and CCaaS ...
OR · On-site
Medical
Dental
Vision
Life
Retirement
PTO
You will manage their training, development, and growth, regularly observing them in the field and ... Initiate and lead projects to develop team capabilities and improve organizational structure and ...
Ccaas Project Manager information
What are the key skills and qualifications needed to thrive as a CCaaS project manager, and why are they important?
To thrive as a CCaaS (Contact Center as a Service) Project Manager, you need strong project management expertise, experience with contact center operations, and typically a bachelor’s degree in a relevant field. Familiarity with CCaaS platforms like Genesys or NICE, project management software (e.g., Jira, MS Project), and certifications such as PMP or Agile are highly valued. Exceptional communication, stakeholder management, and problem-solving skills help you lead teams and navigate client expectations. These competencies ensure smooth project delivery, alignment with business objectives, and effective implementation of cloud-based contact center solutions.
What are some common challenges faced by a CCaaS project manager during the implementation phase?
A CCaaS Project Manager often navigates challenges such as managing cross-functional teams, aligning stakeholder expectations, and ensuring seamless data migration from legacy systems. Coordinating with IT, operations, and vendor partners requires strong communication and organizational skills. Additionally, adapting to evolving client requirements while maintaining project timelines is crucial for a successful deployment.
What is the difference between Ccaas Project Manager vs Cloud Project Manager?
| Aspect | Ccaas Project Manager | Cloud Project Manager |
|---|---|---|
| Certifications | PMI PMP, CCAAS-specific certifications | PMI PMP, AWS/Azure certifications |
| Work Environment | Telecommunications, cloud communication services | Cloud computing, IT services |
| Industry Usage | Telecom providers, Ccaas solution providers | Cloud service providers, IT firms |
The Ccaas Project Manager focuses on managing projects related to Communications as a Service solutions, often within telecom and communication industries. In contrast, the Cloud Project Manager oversees cloud computing projects across various IT sectors. While both roles require project management certifications like PMP, Ccaas Project Managers specialize in telecom-related cloud services, whereas Cloud Project Managers work broadly within cloud infrastructure and software deployment.
What is a CCaaS project manager?
A CCaaS Project Manager is a professional responsible for overseeing the implementation and management of Contact Center as a Service (CCaaS) solutions within an organization. They coordinate project timelines, resources, and stakeholders to ensure the successful deployment of cloud-based contact center platforms. Their role includes managing communication between technical teams, vendors, and business units, as well as handling project risks and delivering solutions on time and within budget. CCaaS Project Managers often have expertise in cloud technologies, contact center operations, and project management methodologies.
What are popular job titles related to Ccaas Project Manager jobs in Oregon?
For Ccaas Project Manager jobs in Oregon, the most frequently searched job titles are:
What job categories do people searching Ccaas Project Manager jobs in Oregon look for?
The top searched job categories for Ccaas Project Manager jobs in Oregon are:
Full-time
Re-posted 21 days ago
Deloitte rating
8.2
Based on 92 frontline employees who took The Breakroom Quiz
44th of 150 rated financial services
Job description
CCaaS x AI Manager, Functional Transformation
Our Deloitte Sales & Service team empowers organizations to build deeper relationships with customers through innovative strategies, advanced analytics, Generative AI, transformative technologies, and creative design. We can enhance customer experiences and drive sustained growth and customer value creation and capture, through customer and commercial strategies, digital products and innovation, marketing, commerce, sales, and service. We are a team of strategists, data scientists, operators, creatives, designers, engineers, and architects. Our team balances business strategy, technology, creativity, and ongoing managed services to solve the biggest problems that affect customers, partners, constituents, and the workforce
Recruiting for this role ends on December 31, 2026.
Work you'll do
As a functional Manager you will help clients modernize and transform their contact centers using CCaaS and Generative AI-anchored on AWS (for example, Amazon Connect, Amazon Lex, and Amazon Bedrock) and informed by cross-platform capabilities. This role is for a leader who can work effectively across business and technical stakeholders, shape scalable solution approaches, and lead delivery teams through the full lifecycle-from strategy and architecture through build, launch, and adoption.
- Lead AI-enabled contact center transformation workstreams and engagements, translating servicing objectives into solution roadmaps, architecture decisions, and measurable business outcomes.
- Architect and deliver Contact Center AI solutions using GenAI patterns such as prompt engineering, retrieval-augmented generation (RAG), and agent/tool-calling, with appropriate evaluation, governance, and safety controls.
- Partner with clients to define future-state service experiences, operating models, and technology architectures across contact center modernization initiatives.
- Support business development efforts where Contact Center AI is a core component by contributing to scope, estimates, solution storylines, workshops, and executive-level discussions.
- Lead teams in the design, build, test, and deployment of cloud-based contact center solutions, while mentoring practitioners and promoting delivery quality, technical rigor, and adoption at scale.
A successful candidate would possess these skills:
- Ability to work independently and collaborate as part of a team
- Effective written and verbal communication skills
- Meticulous attention to detail and quality of work product
- Ability to build and sustain professional relationship
- Ability to lead projects or workstreams
- Ability to manage and prioritize multiple tasks in a fast-paced and dynamic environment
- Strong interpersonal skills and professional demeanor
- Ability to meet deadlines
- Ability to provide clear guidance to others
The team
Our Sales & Service offering drives global customer transformation by designing and implementing innovative sales and service experiences. We blend strategy, technology, and creativity to solve complex challenges, bringing customer strategies to life and creating new markets.
Qualifications
Required
- 8+ years of experience in consulting and/or industry delivering digital, cloud, and/or contact center solutions.
- 4+ years project experience architecting, building, and supporting cloud-based solutions on AWS.
- Bachelor's degree in Computer Science, Engineering, or equivalent work experience
- Ability to travel up to 50% on average, based on the work you do and the clients and industries/sectors you serve
- Limited immigration sponsorship may be available
Preferred
- Production delivery experience with Amazon Connect, Amazon Lex, and Amazon Bedrock (including streaming patterns, security, monitoring/operations).
- Experience implementing enterprise controls: IAM, network segmentation (VPC), secrets management (Secrets Manager/KMS), and observability (CloudWatch).
- Cross-platform exposure to Google Gemini (API/Vertex AI) and/or Dialogflow, including tool calling, safety controls, quotas/limits, and platform trade-offs.
- Experience leading Contact Center AI use cases end-to-end (design through adoption) and partnering with contact center operations leaders on change management and KPI realization.
- Strong understanding of SDLC methodologies (Agile, SCRUM, RUP, other)
The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At Deloitte, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $144,000 to $241,000.
You may also be eligible to participate in a discretionary annual incentive program, subject to the rules governing the program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational performance.
#Customer_US
#SS_US
CCaaS x AI Manager, Functional Transformation
Our Deloitte Sales & Service team empowers organizations to build deeper relationships with customers through innovative strategies, advanced analytics, Generative AI, transformative technologies, and creative design. We can enhance customer experiences and drive sustained growth and customer value creation and capture, through customer and commercial strategies, digital products and innovation, marketing, commerce, sales, and service. We are a team of strategists, data scientists, operators, creatives, designers, engineers, and architects. Our team balances business strategy, technology, creativity, and ongoing managed services to solve the biggest problems that affect customers, partners, constituents, and the workforce
Recruiting for this role ends on December 31, 2026.
Work you'll do
As a functional Manager you will help clients modernize and transform their contact centers using CCaaS and Generative AI-anchored on AWS (for example, Amazon Connect, Amazon Lex, and Amazon Bedrock) and informed by cross-platform capabilities. This role is for a leader who can work effectively across business and technical stakeholders, shape scalable solution approaches, and lead delivery teams through the full lifecycle-from strategy and architecture through build, launch, and adoption.
- Lead AI-enabled contact center transformation workstreams and engagements, translating servicing objectives into solution roadmaps, architecture decisions, and measurable business outcomes.
- Architect and deliver Contact Center AI solutions using GenAI patterns such as prompt engineering, retrieval-augmented generation (RAG), and agent/tool-calling, with appropriate evaluation, governance, and safety controls.
- Partner with clients to define future-state service experiences, operating models, and technology architectures across contact center modernization initiatives.
- Support business development efforts where Contact Center AI is a core component by contributing to scope, estimates, solution storylines, workshops, and executive-level discussions.
- Lead teams in the design, build, test, and deployment of cloud-based contact center solutions, while mentoring practitioners and promoting delivery quality, technical rigor, and adoption at scale.
A successful candidate would possess these skills:
- Ability to work independently and collaborate as part of a team
- Effective written and verbal communication skills
- Meticulous attention to detail and quality of work product
- Ability to build and sustain professional relationship
- Ability to lead projects or workstreams
- Ability to manage and prioritize multiple tasks in a fast-paced and dynamic environment
- Strong interpersonal skills and professional demeanor
- Ability to meet deadlines
- Ability to provide clear guidance to others
The team
Our Sales & Service offering drives global customer transformation by designing and implementing innovative sales and service experiences. We blend strategy, technology, and creativity to solve complex challenges, bringing customer strategies to life and creating new markets.
Qualifications
Required
- 8+ years of experience in consulting and/or industry delivering digital, cloud, and/or contact center solutions.
- 4+ years project experience architecting, building, and supporting cloud-based solutions on AWS.
- Bachelor's degree in Computer Science, Engineering, or equivalent work experience
- Ability to travel up to 50% on average, based on the work you do and the clients and industries/sectors you serve
- Limited immigration sponsorship may be available
Preferred
- Production delivery experience with Amazon Connect, Amazon Lex, and Amazon Bedrock (including streaming patterns, security, monitoring/operations).
- Experience implementing enterprise controls: IAM, network segmentation (VPC), secrets management (Secrets Manager/KMS), and observability (CloudWatch).
- Cross-platform exposure to Google Gemini (API/Vertex AI) and/or Dialogflow, including tool calling, safety controls, quotas/limits, and platform trade-offs.
- Experience leading Contact Center AI use cases end-to-end (design through adoption) and partnering with contact center operations leaders on change management and KPI realization.
- Strong understanding of SDLC methodologies (Agile, SCRUM, RUP, other)
The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At Deloitte, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $144,000 to $241,000.
You may also be eligible to participate in a discretionary annual incentive program, subject to the rules governing the program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational performance.
#Customer_US
#SS_US