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Manager Genesys Jobs in Oregon (NOW HIRING)

Point C

Workforce Manager

OR · On-site +1

  • PTO

The Workforce Manager is responsible for supporting workforce management systems, forecasting ... Experience with WFM platforms (Zendesk, HubSpot, Verint, NICE, Aspect, UKG, Genesys, etc.

Five9

WEM AQM Prompt Engineer

OR · On-site +1

Maintain a structured prompt library - versioning prompts, documenting changes, and managing prompt ... Genesys - and who are ready to apply that same analytical rigor to LLM prompt design. Key ...

Five9

OR · On-site

Experience managing implementations of Five9 or other VoIP Call Center solutions including IVA (Genesys, Avaya, Cisco, Aspect, LiveOps, NICE) is highly desired. * Some knowledge of SaaS CRM solutions ...

Stem Xpert

Mask Design Engineer

Hillsboro, OR · On-site

It also offers outsourcing, consulting, recruitment, career transition, and vendor management ... Hillsboro, OR Duration: Long Term Manditory skills: 1. 14nm 2. Genesys, Genoa 3. Voltage regulators ...

Instacart

Knowledge Strategist Team Lead, Governance

OR · On-site +1

$121K - $156K/yr

Robust, hands-on understanding of contact center and CRM systems (e.g., Salesforce, Genesys). * Data-Driven Focus: Advanced ability to interpret and leverage CX metrics (e.g., AHT, FCR) and content ...

Five9

Senior WEM AQM Prompt Engineer

OR · On-site +1

$104K - $143K/yr

Our AI-powered Automated Quality Management (AQM) product is transforming how enterprises measure ... or Genesys - and you have developed serious prompt engineering skills alongside that domain ...

NICE

Professional Services Engineer

OR · On-site +1

Manage customer relationships and expectations with clear, proactive communication. * Participate ... Experience with VoIP, CTI, and telephony systems (Avaya, Cisco, Genesys, etc.) is an advantage.

NICE

CX Outbound Solution Engineer

OR · On-site +1

Deep knowledge of CCaaS platform integrations with CRM, telephony, and campaign management tools ... Experience with NiCE, Genesys, Five9, Alvaria, TCN or similar. * AI/ML Awareness : Understanding of ...

Cresta

Customer Engineer

OR · On-site +1

This role requires strong software engineering skills, domain expertise, and the ability to manage ... Experience in Contact Center and Customer Experience technologies such as AWS Connect, Genesys ...

Cresta

Solutions Architect

OR · On-site +1

$63 - $83/hr

  • Medical

  • Dental

  • Vision

  • Life

  • PTO

Experience with Telephony and Contact Center Infrastructure (AWS Connect, Genesys, Five9, etc ... Experience managing and advising on large-scale programs with multiple stakeholders and ...

NICE

Sr AI-Driven Enterprise Support Engineer

OR · On-site +1

NICE CXone, Genesys Cloud, Cisco, Five9, Avaya, Amazon Connect, or similar platforms * Technical Account Management (TAM) experience * Contact center technologies including ACD, IVR, omnichannel ...

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Manager Genesys information

What is the difference between Manager Genesys vs Customer Service Manager?

AspectManager GenesysCustomer Service Manager
Primary RoleOversees Genesys platform operations, manages contact center technologyManages customer service teams and overall customer satisfaction
Required SkillsGenesys platform expertise, technical troubleshooting, contact center workflowsLeadership, communication, customer service strategies
CertificationsGenesys certifications, IT or contact center technology credentialsCustomer service management certifications, leadership training
Work EnvironmentContact centers, IT departments, technology-focused teamsCustomer service departments, client-facing roles

The Manager Genesys primarily focuses on managing the Genesys contact center platform and related technology, ensuring smooth operations and technical support. In contrast, the Customer Service Manager oversees customer service teams, focusing on client satisfaction and service quality. While both roles require leadership skills, the Manager Genesys emphasizes technical expertise with contact center systems, whereas the Customer Service Manager concentrates on customer relations and team management.

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Manager Genesys jobs near you

Workforce Manager

Point C

OR • On-site, Remote

Full-time

PTO

Posted 16 days ago

Job description

The Workforce Manager is responsible for supporting workforce management systems, forecasting workload demand, scheduling staff, and optimizing staffing efficiency across operations. This role ensures accurate reporting, system configuration, and performance monitoring to improve service levels, productivity, and operational outcomes.

Primary Responsibilities:

  • Analyze historical data to forecast call volume/workload trends
  • Develop short-term and long-term staffing models
  • Monitor real-time adherence and staffing levels
  • Recommend adjustments based on performance metrics
  • Build and maintain employee schedules
  • Manage shift bids, PTO planning, and staffing coverage
  • Support intraday management decisions
  • Ensure staffing aligns with service-level goals
  • Maintain Workforce Management platforms (e.g., Zendesk, ADP)
  • Configure queues, skills, schedules, and forecasting inputs
  • Troubleshoot system issues and partner with IT/vendors
  • Support upgrades and enhancements
  • Partner with operations leaders on staffing strategies
  • Identify efficiency improvement opportunities
  • Support workforce planning meetings / Maintain documentation and process workflows

Qualifications:

  • Bachelor's degree in Business, Analytics, IT, or related field (or equivalent experience)
  • 2+ years' Workforce Management or call center analytics experience
  • Experience with WFM platforms (Zendesk, HubSpot, Verint, NICE, Aspect, UKG, Genesys, etc.)
  • Advanced Excel skills (pivot tables, formulas, trend analysis)
  • Strong analytical and problem-solving ability
  • Attention to detail and data accuracy
  • Experience supporting multi-site or multi-channel environments preferred
  • SQL, Power BI, or Zendesk "CRM" experience preferred
  • Knowledge of forecasting models preferred
  • Healthcare, contact center, or operations background preferred

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