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Genesys Jobs (NOW HIRING)

krg technology inc

Genesys

Phoenix, AZ

Mandatory Skills: 1. Genesys Outbound implementation experience in 8.1 framework is a must have. 2. Genesys Callback solution implementation experience. 3. Genesys Outbound Reporting 4. Genesys ...

Syntricate Technologies

Genesys Developer

Tampa, FL

Genesys Developer Tampa, FL Contract Design and developing Genesys Web messaging/Chat Bot solution Design and implement Genesys Digital Bot solution Design and implement Genesys SMS Solution Design ...

Jobsbridge

Genesys Engineer

Hartford, CT · On-site

MUST HAVE: 6+ yearsexperience with Genesys Framework 6+ years experience with Genesys Voice Platform(GVP) including: o SIP Server o URS o Config Server o DB Server o Routing Stat Servers o Reporting ...

Megan soft Inc

Genesys Consultant

Lansing, MI · On-site

$50 - $55/hr

Genesys Consultant Location : Lansing, MI (Onsite) Duration: 12+ Months Experience: 8+ Years Note : Interview Mode : Inperson Interview JD: * 3-5+ years for the overall Genesys administration/IWD ...

Upgrade

Genesys Engineer

Phoenix, AZ · On-site +1

We are seeking a Genesys Engineer to support the configuration, administration, enhancement, and ongoing maintenance of our Genesys Cloud platform. In this role, you will help build and optimize ...

PTP

Genesys Architect - REMOTE

Sacramento, CA · On-site +1

We are looking for a hands-on Senior Genesys Architect to help us design and deliver CX solutions that provide our clients with a beautiful customer journey that achieves results. At PTP we value ...

Sarian, Inc.

Genesys CX Developer

Charlotte, NC · On-site

Design and Development experience in Genesys Cloud CX and Genesys Architecture. * Experience in Softphone API integration with Genesys CX. * Experience in Genesy SDK. * Experience in Genesys Cloud CX ...

PTP

Genesys Developer - REMOTE

Sacramento, CA · On-site +1

PTP is looking for a hands-on Genesys Developer to join our Customer Experience practice. At PTP, we value aptitude and creativity as well as experience. We are a diverse organization and are looking ...

Avance Consulting Services

Genesys

Charlotte, NC

Genesys Location : Charlotte, NC Duration : Full/Permanent Basic Qualifications: Bachelor's degree or foreign equivalent required from an accredited institution. Will also consider three years of ...

Voxai Solutions, Inc.

Genesys Consultant

Coppell, TX · On-site

Description: Voxai Solutions Inc. is looking for a "Genesys Consultant" with Master's, or equivalent, in Computer Science, Information Science, Information Security, Electrical or Computer ...

Caresoft Inc.

Genesys Developer

New York, NY · On-site

$45 - $50/hr

Genesys Developer Location: New Jersey/New York Duration: Long term Responsibilities: * Advanced understanding of IVR technology and related telecommunications devices, networks, software, and ...

Zortech Solutions

Genesys Developer

Charlotte, NC · On-site

Hybrid (Three days onsite and two days remote) 10+ years of development and Implementation experience with Genesys contact center solutions On-premises and Cloud. Configure and troubleshoot Genesys ...

PTP

Genesys Engineer - REMOTE

CA · On-site +1

We are looking for a Genesys Engineer to help us design and deliver CX solutions that provide our clients with a beautiful customer journey that achieves results. At PTP we value aptitude and ...

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How much do genesys jobs pay per hour?

As of Jul 28, 2026, the average hourly pay for genesys in the United States is $52.51, according to ZipRecruiter salary data. Most workers in this role earn between $40.87 and $62.74 per hour, depending on experience, location, and employer.

What are the typical daily responsibilities of a Genesys professional in an enterprise contact center environment?

Genesys professionals typically spend their days configuring and managing the Genesys Cloud platform, troubleshooting system issues, implementing new features or integrations, and providing support to end users or contact center agents. Collaboration with IT teams, business analysts, and customer service managers is common to ensure solutions align with organizational goals and improve customer interactions. They may also participate in regular meetings to gather feedback, plan system enhancements, and stay updated on new Genesys releases. Staying proactive in monitoring system performance and resolving incidents helps ensure a seamless customer experience.

What jobs are typically at Genesys?

Genesys offers a variety of roles including software engineers, customer support specialists, sales representatives, product managers, and technical consultants. These positions often require skills in communication, technical knowledge, and familiarity with customer experience platforms or cloud-based solutions.

What is a Genesys job?

A Genesys job typically involves working with Genesys software, which provides customer experience and contact center solutions. Roles can range from development, implementation, and support to administration and optimization of Genesys platforms. Professionals in this field often configure and manage customer engagement solutions, ensuring seamless communication across various channels. Common positions include Genesys Engineer, Consultant, and Support Specialist, requiring expertise in VoIP, cloud solutions, and automation tools.

What are the key skills and qualifications needed to thrive in the Genesys position, and why are they important?

To thrive in a Genesys role, expertise in contact center technology, telephony systems, and customer engagement solutions is required, often supported by degrees in computer science or related fields. Familiarity with the Genesys Cloud platform, scripting languages (such as JavaScript or Python), and certifications like Genesys Certified Professional are highly valued. Strong communication, problem-solving abilities, and a customer-focused mindset set candidates apart. These skills enable professionals to design, implement, and support complex customer experience solutions crucial for business success.

What does Genesys company do?

Genesys is a company that provides customer experience and contact center solutions, including cloud-based and on-premises software for managing customer interactions across multiple channels. Employees working there may need skills in software deployment, customer service, and technical support. The company focuses on improving customer engagement and operational efficiency for businesses.

What is the salary in Genesys?

Genesys offers a range of salaries depending on the role, experience, and location. Entry-level positions typically start around $50,000 annually, while more experienced roles can earn over $100,000. Compensation often includes benefits such as health insurance and performance bonuses.

What is the average salary at Genesys?

Genesys customer experience roles typically have an average salary ranging from $70,000 to $120,000 annually, depending on the position, experience, and location. Entry-level positions may start lower, while specialized roles or those requiring technical skills like cloud platforms or CRM tools tend to pay higher. Salaries are often complemented by benefits such as health insurance and performance bonuses.
More about Genesys jobs
What cities are hiring for Genesys jobs? Cities with the most Genesys job openings:
What are the most commonly searched types of Genesys jobs? The most popular types of Genesys jobs are:
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What job categories do people searching Genesys jobs look for? The top searched job categories for Genesys jobs are:
Genesys jobs near you
Infographic showing various Genesys job openings in the United States as of July 2026, with employment types broken down into 91% Full Time, 5% Part Time, and 4% Contract. Highlights an 77% Physical, 2% Hybrid, and 21% Remote job distribution, with an average salary of $109,219 per year, or $52.5 per hour.
Genesys

Genesys

krg technology inc

Phoenix, AZ

Contractor

Posted 29 days ago

Job description

Company Description

Thanks & Regards
Nandha

KRG Technologies Inc.

25000 | Avenue Stanford | Suite 253 | Valencia, CA 91355

PH : 661 367 8000 x 304


Job Description


Job Description:

1. Design the outbound dialing and texting in the Preference center project. Work with the business IT architects and vendor to build a solution for outbound text and dialing use cases.

2. Clearly understand the business requirements and high level use cases to provide options to the client and recommend best approach to build the solution.

3. Collaborate with Client IT, vendors and internal Cognizant resources to implement the solution.

4. Oversee and mentor less experienced members of the team to accomplish the deliverables.

Mandatory Skills:

1. Genesys Outbound implementation experience in 8.1 framework is a must have.

2. Genesys Callback solution implementation experience.

3. Genesys Outbound Reporting

4. Genesys eServices (SMS) server implementation experience.

5. Genesys eServices (SMS) reporting.

6. Experience creating design and architecture diagrams and design level documentation.


Qualifications

Genesys eServices (SMS)

Additional Information

All your information will be kept confidential according to EEO guidelines.

KRG Technologies logo

About KRG Technologies

Sourced by ZipRecruiter

KRG Technologies was founded with a simple motive of offering the clients exactly what they want, how they want and when they want. By leveraging for its clients its technological edge and right-sourcing advantage, KRG in a short period of time has grown to become one of the most trusted strategic technology partners. Treating every client as the top priority, we customize our solutions and services to align with the unique needs of each client. Headquartered in Valencia, California, KRG employs a unique global delivery platform to minister its offerings spanning from application development and maintenance to business process reengineering. With years of hands-on domain experience and international presence, we offer state-of-the-art solutions backed by our follow-the-sun service model in the most cost effective manner. We value our clientele for the trust reposed in us and our clientele admire us for our personalized approach and deep commitment to their success. Our biggest strength lies in technical expertise of our team and individual competency of our employees, which enables us to be the most befitting solution provider.

Industry

It services

Company size

201 - 500 Employees

Headquarters location

Valencia, CA, US

Year founded

2003

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