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Genesys Jobsexternal in Minnesota (NOW HIRING)

defi AUTO LLC

Cash Management Manager

Saint Paul, MN · On-site

$70K - $75K/yr

Genesys (scheduling platform) experience is a plus. Additional Eligibility Requirements: * Ability to create and analyze reports. * Strong financial/metrics-based background. * Experience in managing ...

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How much do genesys jobs pay per hour?

As of Sep 3, 2026, the average hourly pay for genesys in Minnesota is $51.43, according to ZipRecruiter salary data. Most workers in this role earn between $40.00 and $61.44 per hour, depending on experience, location, and employer.

What is a Genesys?

A Genesys job typically involves working with Genesys software, which provides customer experience and contact center solutions. Roles can range from development, implementation, and support to administration and optimization of Genesys platforms. Professionals in this field often configure and manage customer engagement solutions, ensuring seamless communication across various channels. Common positions include Genesys Engineer, Consultant, and Support Specialist, requiring expertise in VoIP, cloud solutions, and automation tools.

What are the typical daily responsibilities of a Genesys professional in an enterprise contact center environment?

Genesys professionals typically spend their days configuring and managing the Genesys Cloud platform, troubleshooting system issues, implementing new features or integrations, and providing support to end users or contact center agents. Collaboration with IT teams, business analysts, and customer service managers is common to ensure solutions align with organizational goals and improve customer interactions. They may also participate in regular meetings to gather feedback, plan system enhancements, and stay updated on new Genesys releases. Staying proactive in monitoring system performance and resolving incidents helps ensure a seamless customer experience.

What are the key skills and qualifications needed to thrive in the Genesys position, and why are they important?

To thrive in a Genesys role, expertise in contact center technology, telephony systems, and customer engagement solutions is required, often supported by degrees in computer science or related fields. Familiarity with the Genesys Cloud platform, scripting languages (such as JavaScript or Python), and certifications like Genesys Certified Professional are highly valued. Strong communication, problem-solving abilities, and a customer-focused mindset set candidates apart. These skills enable professionals to design, implement, and support complex customer experience solutions crucial for business success.

What jobs are typically at Genesys?

Genesys offers a variety of jobs including software engineers, customer support specialists, sales representatives, project managers, and technical consultants. These roles often require skills in cloud computing, customer experience platforms, and proficiency with tools like CRM and contact center software. Positions may also involve collaboration across teams and adherence to industry certifications depending on the role.

What are popular job titles related to Genesys jobs in Minnesota?

For Genesys jobs in Minnesota, the most frequently searched job titles are:

What job categories do people searching Genesys jobs in Minnesota look for?

The top searched job categories for Genesys jobs in Minnesota are:

What cities in Minnesota are hiring for Genesys jobs?

Cities in Minnesota with the most Genesys job openings:

Genesys jobs near you
Infographic showing various Genesys job openings in Minnesota as of August 2026, with employment types broken down into 49% Full Time, and 51% Contract. Highlights an 86% In-person, and 14% Remote job distribution, with an average salary of $106,971 per year, or $51.4 per hour.

Data Analyst for Genesys Telephony System

Syntricate Technologies

Minneapolis, MN • On-site

Full-time

Re-posted yesterday

Job description

Job Summary:
Syntricate Technologies is seeking a Data Analyst for their Genesys Telephony System. The role involves supporting and developing the migration of the existing Genesys i3 Dialer to the Genesys CX Cloud Platform, along with providing ongoing support during and after the migration process.
Responsibilities:
• Genesys Cloud design and Administrator, Knowledge of Genesys Architect, IVR.
• Experience with Dialer and Integrations, Text to Speech and ASR. Most have broad Genesys Cloud knowledge.
Qualifications:
Required:
• Genesys Cloud design and Administrator
• Knowledge of Genesys Architect
• IVR experience
• Experience with Dialer and Integrations
• Text to Speech and ASR experience
• Broad Genesys Cloud knowledge
Company:
Syntricate Technologies offers quality assurance, validation, regulatory, business analysis, and project management services. Founded in 2004, the company is headquartered in Boston, USA, with a team of 51-200 employees. The company is currently Growth Stage.

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