ZipRecruiter

Log In

1

Genesys Jobs Near Me

Jobtailor

Senior Genesys Cloud Engineer

Worthington, OH · On-site

$90 - $120/hr

Administers and supports PureCloud (Genesys Cloud). * Performs Tier 3 support, proactive maintenance and performs complex IVR system troubleshooting and root‑cause analysis. * Serves as resident ...

w3r Consulting

Lead Business Systems Analyst

Columbus, OH · On-site

$102K - $133K/yr

This role drives requirements definition, solution design alignment, and delivery execution across complex contact center initiatives, with a strong emphasis on Genesys CX Cloud, offshore operations ...

defi AUTO LLC

Cash Management Manager

Columbus, OH · On-site

$70K - $75K/yr

Genesys (scheduling platform) experience is a plus. Additional Eligibility Requirements: * Ability to create and analyze reports. * Strong financial/metrics-based background. * Experience in managing ...

Blue Star Partners

CCaaS Business Analyst

Columbus, OH · On-site

$60 - $70/hr

Support CCaaS platform initiatives involving systems such as Genesys Cloud, NICE CXone, Amazon Connect, Five9 , or similar platforms. Stakeholder Collaboration * Facilitate workshops, interviews ...

Safelite Group

Senior Telecom Engineer

Columbus, OH

Genesys Cloud Contact Center * Xima * Avaya Cloud Office (ACO) * Voice infrastructure * SIP-based communications * IVR solutions * Enterprise call routing solutions Managed Service Provider (MSP ...

next page

Showing results 1-20

All JobsGenesys JobsGenesys Jobs Near Me

Genesys information

See salary details

$19

$52

$80

How much do genesys jobs pay per hour?

As of Aug 25, 2026, the average hourly pay for genesys in the United States is $52.51, according to ZipRecruiter salary data. Most workers in this role earn between $40.87 and $62.74 per hour, depending on experience, location, and employer.

What are popular job titles related to Genesys jobs?

For Genesys jobs, the most frequently searched job titles are:

What job categories do people searching Genesys jobs look for?

The top searched job categories for Genesys jobs are:

What cities are hiring for Genesys jobs?

Cities with the most Genesys job openings:

What states have the most Genesys jobs?

States with the most job openings for Genesys jobs include:

What are the most commonly searched types of Genesys jobs?

The most popular types of Genesys jobs are:

Genesys jobs near you
A map of the United States highlighting the number of Genesys job openings by state according to ZipRecruiter. The image is accompanied by a detailed chart listing the number of Genesys job openings in each state, with California having the most at 2 and Hawaii the least at 0.

Senior Genesys Cloud Engineer

Jobtailor

Worthington, OH • On-site

$90 - $120/hr

Other

Posted 7 days ago

Job description

Responsibilities
  • Responsible for the design, staging, configuration, implementation and support of IVR/ACD scripts Voice, Chat, and Email routing.
  • Administers and supports PureCloud (Genesys Cloud).
  • Performs Tier 3 support, proactive maintenance and performs complex IVR system troubleshooting and root‑cause analysis.
  • Serves as resident expert for PureCloud (Genesys Cloud) capabilities and changes by evaluating/validating work requests, documenting requirements and laying out design artifacts for implementation.
  • Leads development of long‑term strategies and capacity planning for meeting future Omni Channel platform needs.
  • Develops and delivers architect flows, Scripts and IVR/ACD Attendant scripts.
  • Handles Move Add and Changes, including user setup.
  • Communicates effectively with end users regarding the status of their requests.
  • Remains current on new products, services, protocols, and standards in support of mentioned platforms development and equipment procurement.
  • Participates in PCI compliance activities as required, including providing evidence for quarterly and yearly audits.
  • Liaises with equipment vendors during installations, acquisition negotiations, and hardware performance issues, as/where needed.
  • Performs Root Cause Analysis of Unified and Telecom Incidents.
  • Conducts testing and development disaster recovery plans to detect faults, minimize malfunctions, and backup systems.
  • Monitors and identifies capacity and performance issues for telecom traffic to ensure continued, uninterrupted operation of telecom systems.
  • Configures, tests, maintains, monitors, and troubleshoots end user unified messaging telephony, and voice/data software products.
  • Designs and supports Omni channel applications, including Voice, email and Chat.
  • Communicates effectively with business line managers regarding the status of their department’s request.
Requirements
  • Bachelor’s degree (BS/BA) or equivalent in Computer Sciences, Business Administration, or related field.
  • 6+ years of technical or applicable experience.
  • 2+ years' experience in Genesys Purecloud platforms.
  • Genesys PureCloud certification required.
  • Experience administrating and supporting PureCloud (Genesys Cloud).
  • Experience with contact center technologies (e.g., ACD, dialer, call recordings, WFM etc.).
  • Development skills/certifications HTML, REST, WEB Services, Microsoft SQL Server, Web-services, 3rd party APIs, Genesys PureCloud API’s.
  • Expertise in Architect flows.
  • SIP and H323 troubleshooting knowledge and experience.
  • Proven track record of developing and delivering architect flows, Scripts and IVR/ACD Attendant scripts.
  • Excellent analytical skills, especially in a telecommunications field.
Hard Skills
  • IVR scripting
  • ACD scripting
  • PureCloud
  • Genesys Cloud
  • HTML
  • REST
  • Microsoft SQL Server
  • SIP troubleshooting
  • H323 troubleshooting
  • 3rd party APIs
Soft Skills
  • communication
  • analytical skills
  • problem-solving
  • leadershipcapacity planning
  • documentation
  • user support
  • collaboration
  • proactive maintenance
  • root cause analysis
Certifications & Qualifications
  • Genesys PureCloud certification
#J-18808-Ljbffr

Apply