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Genesys Jobs in Florida (NOW HIRING)

Genesys

Sr, Manager Customer Success

Pensacola, FL · On-site

  • Medical

  • Dental

  • Vision

  • Retirement

At Genesys, we help organizations create better customer experiences through AI-powered experience orchestration. Our platform connects people, systems, data and AI to help organizations deliver more ...

Kavaliro

IVR Systems Developer

Orlando, FL · On-site

Minimum of three (3) years of in-depth core applications work experience in IVR development (Genesys IVR Developer or other Genesys framework Certifications would be a plus). Qualifications * Minimum ...

Kavaliro

IVR Systems Developer

Orlando, FL · On-site

Minimum of three (3) years of in-depth core applications work experience in IVR development (Genesys IVR Developer or other Genesys framework Certifications would be a plus). Qualifications * Minimum ...

TecTammina

IVR Developer

Tampa, FL · On-site

Extensive experience in developing UI interfaces Knowledge and experienced in IVR application development and break/fix (Convergys/Intervoice Preferred) Knowledge of Call Routing Platform (Genesys ...

Phsorg

$87K - $149K/yr

  • Medical

  • Dental

  • Vision

  • Life

Design and implement integrations with enterprise platforms and applications, including Epic, Salesforce, Genesys, Microsoft 365, ERP systems, CRM platforms, REST APIs, databases, and other line-of ...

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$59

How much do genesys jobs pay per hour?

As of Aug 18, 2026, the average hourly pay for genesys in Florida is $39.24, according to ZipRecruiter salary data. Most workers in this role earn between $30.53 and $46.88 per hour, depending on experience, location, and employer.

What is a Genesys?

A Genesys job typically involves working with Genesys software, which provides customer experience and contact center solutions. Roles can range from development, implementation, and support to administration and optimization of Genesys platforms. Professionals in this field often configure and manage customer engagement solutions, ensuring seamless communication across various channels. Common positions include Genesys Engineer, Consultant, and Support Specialist, requiring expertise in VoIP, cloud solutions, and automation tools.

What are the typical daily responsibilities of a Genesys professional in an enterprise contact center environment?

Genesys professionals typically spend their days configuring and managing the Genesys Cloud platform, troubleshooting system issues, implementing new features or integrations, and providing support to end users or contact center agents. Collaboration with IT teams, business analysts, and customer service managers is common to ensure solutions align with organizational goals and improve customer interactions. They may also participate in regular meetings to gather feedback, plan system enhancements, and stay updated on new Genesys releases. Staying proactive in monitoring system performance and resolving incidents helps ensure a seamless customer experience.

What are the key skills and qualifications needed to thrive in the Genesys position, and why are they important?

To thrive in a Genesys role, expertise in contact center technology, telephony systems, and customer engagement solutions is required, often supported by degrees in computer science or related fields. Familiarity with the Genesys Cloud platform, scripting languages (such as JavaScript or Python), and certifications like Genesys Certified Professional are highly valued. Strong communication, problem-solving abilities, and a customer-focused mindset set candidates apart. These skills enable professionals to design, implement, and support complex customer experience solutions crucial for business success.

What jobs are typically at Genesys?

Genesys offers a variety of jobs including software engineers, customer support specialists, sales representatives, project managers, and technical consultants. These roles often require skills in cloud computing, customer experience platforms, and proficiency with tools like CRM and contact center software. Positions may also involve collaboration across teams and adherence to industry certifications depending on the role.

What are the most commonly searched types of Genesys jobs in Florida?

The most popular types of Genesys jobs in Florida are:

What are popular job titles related to Genesys jobs in Florida?

For Genesys jobs in Florida, the most frequently searched job titles are:

What job categories do people searching Genesys jobs in Florida look for?

The top searched job categories for Genesys jobs in Florida are:

What cities in Florida are hiring for Genesys jobs?

Cities in Florida with the most Genesys job openings:

Genesys jobs near you
Infographic showing various Genesys job openings in Florida as of August 2026, with employment types broken down into 81% Full Time, and 19% Contract. Highlights an 100% In-person job distribution, with an average salary of $81,619 per year, or $39.2 per hour.

Genesys contact center Developer

Syntricate Technologies

Tampa, FL • On-site

Other

Re-posted 24 days ago

Job description

Genesys Contact Center Developer

Design, implement, and maintain Genesys contact center solutions. Configure and optimize contact center infrastructure to meet business requirements. Integrate Genesys software with existing systems and applications. Troubleshoot and resolve technical issues related to Genesys solutions. Provide technical support and guidance to ensure optimal performance and reliability. Collaborate with cross-functional teams to develop customized solutions.

Overall 5+ years of experience and proven experience with Genesys contact center technology. Strong understanding of telecommunications principles and contact center operations. Proficiency in configuring and troubleshooting Genesys software components. Excellent communication and teamwork skills. Ability to work independently and prioritize tasks effectively. Genesys Engage Experience (Years): 4-6

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