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Cx Solutions Jobs in Florida (NOW HIRING)

Foundever

Customer Service Representative

Deland, FL · On-site

$17/hr

Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter. Military ...

Foundever

$19/hr

Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter. Military ...

Foundever

Customer Service Representative

Deland, FL · On-site

$17/hr

Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter. Military ...

Foundever

$17/hr

Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter. Military ...

Pfizer

Sr. Manager, CX Research

Tampa, FL · On-site

$124K - $207K/yr

Advocate for customer-centric solutions within engineering teams. * Foster strong, strategic ... in CX, user experience (UX), or product research, including hands-on execution and delivery of ...

FLANDERS Inc.

CX Specialist - Southeast

Lakeland, FL · On-site

$52 - $76/hr

The CX Specialist willserve as the critical connective tissue between our customers, internal sales ... Troubleshoot service issues and customer concerns with a solutions-first mindset. * Help build and ...

Pfizer

Director, CX Research

Tampa, FL · On-site

Provide leadership, development, and direction to the CX Research capability, building and ... Define and own the measurement strategy for AI and solution adoption enterprise-wide ...

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Cx Solutions information

What is a CX solutions?

Cx Solutions, short for Customer Experience Solutions, refer to strategies, technologies, and services designed to improve how customers interact with and perceive a company. These solutions often involve customer service platforms, feedback tools, and process optimizations that make interactions smoother and more satisfying. Organizations implement Cx Solutions to increase customer loyalty, enhance satisfaction, and gain a competitive edge in the market. The field combines data analysis, technology, and human insight to deliver meaningful improvements to the customer journey.

What are the key skills and qualifications needed to thrive as a CX solutions specialist?

To thrive as a Customer Experience (CX) Solutions Specialist, you need a solid understanding of customer journey mapping, data analysis, and experience design, often supported by a degree in business, marketing, or a related field. Familiarity with CX platforms like Salesforce, Zendesk, or Qualtrics, as well as certifications in customer experience management, are commonly required. Strong communication, problem-solving abilities, and a customer-centric mindset help professionals excel in building relationships and driving improvements. These skills are crucial for optimizing customer interactions, ensuring satisfaction, and delivering measurable business value.

How does a professional in a CX solutions role typically collaborate with other departments to improve customer experience?

Professionals in CX Solutions frequently work cross-functionally, collaborating with teams such as product, marketing, sales, and customer support to gather insights and identify pain points in the customer journey. They facilitate workshops, analyze customer feedback, and help implement strategies that align with broader business goals. This role often requires strong communication and project management skills, as professionals must coordinate initiatives and ensure all stakeholders are aligned toward enhancing the overall customer experience.

What is the difference between Cx Solutions vs Customer Experience Analyst?

AspectCx SolutionsCustomer Experience Analyst
CredentialsTypically requires certifications in CX tools, UX, or related fieldsOften requires degrees in marketing, business, or related fields, with certifications in CX or data analysis
Work EnvironmentCollaborative, cross-departmental teams focusing on customer journey improvementsData-driven, analytical setting focusing on customer feedback and experience metrics
Employer & Industry UsageUsed across retail, tech, finance, and service industries to enhance customer interactionsCommon in marketing, consulting, and customer service sectors for analyzing customer data

While both roles focus on improving customer experience, Cx Solutions professionals typically implement and manage CX strategies and tools, whereas Customer Experience Analysts analyze data to inform CX improvements. Both roles are vital for enhancing customer satisfaction but differ in their primary functions and skill sets.

What are popular job titles related to Cx Solutions jobs in Florida?

For Cx Solutions jobs in Florida, the most frequently searched job titles are:

What job categories do people searching Cx Solutions jobs in Florida look for?

The top searched job categories for Cx Solutions jobs in Florida are:

What cities in Florida are hiring for Cx Solutions jobs?

Cities in Florida with the most Cx Solutions job openings:

Cx Solutions jobs near you
Infographic showing various Cx Solutions job openings in Florida as of August 2026, with employment types broken down into 90% Full Time, 6% Part Time, and 4% Contract. Highlights an 79% Physical, 3% Hybrid, and 18% Remote job distribution.

Information Technology_USA - USA_Enterprise Architect

Real Soft, Inc.

Jacksonville, FL • On-site

$64 - $82.50/hr

Contractor

Re-posted 8 days ago

Job description

LOCAL to Carry, NC; Clark Summit PA ONLY!
Strong expertise in Genesys Cloud CX architecture and configuration
• Design scalable and secure Genesys Cloud CX solutions based on business needs.
• Design and implement AI powered IVA solutions
Proficiency in APIs, Web Services (RESTful, JSON, OAuth)
• Knowledge of scripting languages (JavaScript, Python, PowerShell) for automation.
• Good experience on Genesys Cloud CI/CD and DevOps
Role Descriptions: Genesys Architect
Essential Skills: Genesys Architect
Desirable Skills: Genesys IVR Tech Lead
Keyword: ~Genesys IVR Tech Lead~
Skills: Geneys Purecloud~CTI Genesys
Experience Required: 10 & Above, Project Code :

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