ZipRecruiter

Log In

2

Genesys Remote Jobs in Florida (NOW HIRING)

All JobsGenesys JobsGenesys Remote JobsGenesys Remote Jobs in Florida

Genesys Remote information

Does Genesis offer remote positions?

Genesys offers remote positions for various roles, allowing employees to work from home depending on the job requirements and company policies. Many customer service, technical, and support roles at Genesys are available as remote opportunities, often requiring familiarity with collaboration tools and remote work best practices.

What is a Genesys Remote job?

A Genesys Remote job involves working with Genesys cloud-based or on-premises customer experience solutions from a remote location. Roles may include system administration, technical support, implementation, or development of Genesys applications. Employees utilize tools like Genesys Cloud, Engage, or PureConnect to manage communication channels, automation, and customer interactions. Remote workers typically collaborate with teams via online platforms to optimize customer engagement and ensure seamless system performance.

What is the salary in Genesys?

Genesys remote customer service and technical support roles typically offer salaries ranging from $40,000 to $60,000 annually, depending on experience, location, and specific job responsibilities. Compensation may also include benefits such as health insurance and flexible schedules, with some positions offering performance-based bonuses.

What are the key skills and qualifications needed to thrive in the Genesys Remote position, and why are they important?

To excel in a Genesys Remote role, you need expertise in contact center operations, strong troubleshooting abilities, and a solid understanding of the Genesys suite of software, often supported by a degree in IT or a related field. Familiarity with cloud-based contact center solutions, VoIP technology, and relevant certifications like Genesys Certified Professional are commonly expected. Outstanding communication, problem-solving skills, and the ability to work independently in a distributed team environment are highly valued. Mastery of these skills ensures efficient technical support, client satisfaction, and seamless virtual collaboration.

Is Genesys a good company to work for?

Genesys offers remote customer experience roles that often involve using cloud-based contact center software. The company is generally considered a stable employer with opportunities for skill development, but experiences can vary based on role and location.

Does Genesys offer remote work options?

Genesys offers remote work options for many of its roles, including customer service and technical positions. Remote work availability can vary by position and location, and employees often use collaboration tools like Genesys Cloud to perform their duties remotely.

What are some common challenges faced by professionals working remotely with the Genesys platform, and how can they be managed?

One of the main challenges in a Genesys Remote position is troubleshooting complex technical issues without on-site assistance, which requires strong remote diagnostic skills and clear virtual communication. Working across different time zones or with global teams can also present coordination and collaboration difficulties. To manage these challenges, Genesys Remote professionals typically leverage advanced remote support tools, participate in regular virtual meetings, and maintain detailed documentation. Proactive communication and continuous skills development are key strategies for overcoming obstacles and ensuring high service quality.

What are the most commonly searched types of Genesys jobs in Florida? The most popular types of Genesys jobs in Florida are:
What are popular job titles related to Genesys Remote jobs in Florida? For Genesys Remote jobs in Florida, the most frequently searched job titles are:
What job categories do people searching Genesys Remote jobs in Florida look for? The top searched job categories for Genesys Remote jobs in Florida are:
What cities in Florida are hiring for Genesys Remote jobs? Cities in Florida with the most Genesys Remote job openings:
Genesys Remote jobs near you
Infographic showing various Genesys Remote job openings in Florida as of July 2026, with employment types broken down into 8% Locum Tenens, 16% Internship, 66% Full Time, 7% Part Time, 2% Contract, and 1% Summer. Highlights an 77% Physical, 2% Hybrid, and 21% Remote job distribution.
Principal Genesys Cloud PS Consultant (No Visa Sponsorship)

Principal Genesys Cloud PS Consultant (No Visa Sponsorship)

Miratech

Florida City, FL • On-site, Remote

$53.75 - $73.50/hr

Full-time

Medical

Posted 2 days ago

Job description

Company Description
Miratech helps visionaries change the world. We are a global IT services and consulting company that brings together enterprise and start-up innovation. Today, we support digital transformation for some of the world's largest enterprises. By partnering with both large and small players, we stay at the leading edge of technology, remain nimble even as a global leader, and create technology that helps our clients further enhance their business. We are a values-driven organization and our culture of Relentless Performance has enabled over 99% of Miratech's engagements to succeed by meeting or exceeding our scope, schedule, and/or budget objectives since our inception in 1989. Miratech has coverage across 5 continents and operates in over 25 countries around the world. Miratech retains nearly 1000 full-time professionals, and our annual growth rate exceeds 25%.
Job Description
We are looking for a Principal Genesys Cloud Professional Services Consultant to join our team and drive the delivery of innovative, enterprise-grade contact center solutions.
In this role, you will lead the design and implementation of advanced multi-channel customer experience platforms, leveraging deep expertise in Genesys Cloud and modern contact center technologies.
The ideal candidate combines strong technical leadership, hands-on delivery experience, and the ability to translate complex business requirements into scalable, high-quality solutions.
Work Authorization: Candidates must have valid authorization to work in the United States at the time of application. Visa sponsorship is not available for this role.
Responsibilities:
  • Serve as the primary technical point of contact for customers and internal stakeholders, providing expert consultancy on Genesys Cloud solutions.
  • Lead the design and delivery of end-to-end technical solutions, including facilitating workshops, gathering requirements, and producing technical design documentation with stakeholder sign-off.
  • Analyze complex business and technical challenges to define scalable and effective solution architectures.
  • Own and evolve the technical architecture of Genesys solutions, introducing new technologies and best practices where appropriate.
  • Configure and optimize Genesys Cloud environments to align with changing business and operational needs.
  • Lead the planning and execution of contact center deployments, migrations, and system upgrades.
  • Act as the main escalation and coordination point for Genesys-related matters, collaborating with internal teams and external vendors.
  • Support production readiness activities and ensure smooth transition of contact center solutions into live environments.

Qualifications
  • 5+ years of hands-on experience supporting and optimizing large, multi-site, complex contact center environments.
  • Experience in designing, implementing, and supporting Genesys Cloud solutions in enterprise settings.
  • Proven expertise in building routing strategies and IVR workflows using Genesys Architect
  • Experience with CRM integration (e.g., Salesforce, MS Dynamics) with the Genesys Cloud environment
  • Strong background in infrastructure planning, solution design, deployment, and lifecycle management to ensure high availability and performance.
  • Solid understanding of business processes and their alignment with customer experience technologies.
  • Deep knowledge of SIP infrastructure, including SIP protocol, Session Border Controllers (SBC), and load balancing approaches.

Nice to Have
  • Knowledge of Genesys Cloud Workforce Management (WFM): provide expert guidance and best practices to optimize workforce management processes within the Genesys Cloud environment.
  • Genesys Cloud Training: conduct training sessions for various roles, including supervisors, administrators, users, and architects, to enhance their understanding and effective use of Genesys Cloud features
  • Experience with CX Cloud from Genesys and Salesforce

Additional Information
We offer:
  • Competitive Pay and Benefits: enjoy a comprehensive compensation and benefits package, including health insurance, and a relocation program.
  • Work From Anywhere Culture: make the most of the flexibility that comes with remote work.
  • Growth Mindset: reap the benefits of a range of professional development opportunities, including certification programs, mentorship and talent investment programs, internal mobility and internship opportunities.
  • Global Impact: collaborate on impactful projects for top global clients and shape the future of industries.
  • Welcoming Multicultural Environment: be a part of a dynamic, global team and thrive in an inclusive and supportive work environment with open communication and regular team-building company social events.
  • Social Sustainability Values: join our sustainable business practices focused on five pillars, including IT education, community empowerment, fair operating practices, environmental sustainability, and gender equality.

* Miratech is an equal opportunity employer and does not discriminate against any employee or applicant for employment on the basis of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected status under applicable law.

Apply