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Manager Genesys Jobs in Florida (NOW HIRING)

Syntricate Technologies

Genesys Developer

Tampa, FL · On-site

Design and implement Genesys-Service CTI integration Design and implement Genesys Self Service Portal Design and implement Knowledge Management Design and implement Genesys Agent Assist and ...

Syntricate Technologies

Genesys Developer

Tampa, FL · On-site

Design and implement Genesys-Service CTI integration Design and implement Genesys Self Service Portal Design and implement Knowledge Management Design and implement Genesys Agent Assist and ...

Kavaliro

IVR Systems Developer

Orlando, FL

Bachelor's Degree in Computer Science, Information Technology/Management Information Systems (or equivalent) * Extensive knowledge of the following, but not limited to: * IVR Platform: Genesys Voice ...

Kavaliro

IVR Systems Developer

Orlando, FL · On-site

Bachelor's Degree in Computer Science, Information Technology/Management Information Systems (or equivalent) * Extensive knowledge of the following, but not limited to: * IVR Platform: Genesys Voice ...

Apolis

US_East | Programme Manager_L2

Miami, FL · On-site

Drive modernization efforts involving Genesys Cloud CX , AI-enabled Agent Assist, and related technologies. * Establish portfolio governance, roadmap planning, and execution strategies. * Manage ...

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Manager Genesys information

What is the difference between Manager Genesys vs Customer Service Manager?

AspectManager GenesysCustomer Service Manager
Primary RoleOversees Genesys platform operations, manages contact center technologyManages customer service teams and overall customer satisfaction
Required SkillsGenesys platform expertise, technical troubleshooting, contact center workflowsLeadership, communication, customer service strategies
CertificationsGenesys certifications, IT or contact center technology credentialsCustomer service management certifications, leadership training
Work EnvironmentContact centers, IT departments, technology-focused teamsCustomer service departments, client-facing roles

The Manager Genesys primarily focuses on managing the Genesys contact center platform and related technology, ensuring smooth operations and technical support. In contrast, the Customer Service Manager oversees customer service teams, focusing on client satisfaction and service quality. While both roles require leadership skills, the Manager Genesys emphasizes technical expertise with contact center systems, whereas the Customer Service Manager concentrates on customer relations and team management.

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Manager Genesys jobs near you

Genesys Developer

Syntricate Technologies

Tampa, FL • On-site

Full-time

This job post has expired today. Applications are no longer accepted.

Job description

Genesys Developer

Tampa, FL Contract

Design and developing Genesys Web messaging/Chat Bot solution

Design and implement Genesys Digital Bot solution

Design and implement Genesys SMS Solution

Design and implement conversation flow for Chat bot and SMS channel

Design and build custom integration to query and retrieve data from Enterprise system i.e Service Now

Design and implement Workforce management.

Design and implement Genesys-Service CTI integration

Design and implement Genesys Self Service Portal

Design and implement Knowledge Management

Design and implement Genesys Agent Assist and Intelligent support queue routing

Build custom dashboard based on business requirement

Troubleshoot and resolve technical issues related to Genesys solutions.

Provide technical support and guidance to ensure optimal performance and reliability.

Collaborate with cross-functional teams to develop customized solutions.

Overall 5+ years of experience and proven experience with Genesys contact center technology.

Strong understanding of telecommunications principles and contact center operations.

Proficiency in configuring and troubleshooting Genesys software components.

Excellent communication and teamwork skills.

Ability to work independently and prioritize tasks effectively.

Apply