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Senior Customer Service Manager Jobs in Florida (NOW HIRING)

Legacy Service Partners

Senior Customer Service Rep

Clermont, FL · On-site

$17.25 - $23.75/hr

  • Medical

  • Dental

  • Vision

  • Retirement

Manage and resolve complex customer inquiries and escalations in a timely and professional manner ... Senior Customer Service Rep Qualifications: * Service Titan experience preferred * Bachelor ...

Legacy Service Partners

Senior Customer Service Rep

Clermont, FL · On-site

$24 - $28/hr

  • Medical

  • Dental

  • Vision

  • Retirement

Manage and resolve complex customer inquiries and escalations in a timely and professional manner ... Senior Customer Service Rep Qualifications: * Service Titan experience preferred * Bachelor ...

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All JobsCustomer Service JobsSenior Customer Service Manager JobsSenior Customer Service Manager Jobs in Florida

Senior Customer Service Manager information

See Florida salary details

$21.3K

$72.6K

$136.4K

How much do senior customer service manager jobs pay per year?

As of Aug 18, 2026, the average yearly pay for senior customer service manager in Florida is $72,563.00, according to ZipRecruiter salary data. Most workers in this role earn between $36,600.00 and $102,000.00 per year, depending on experience, location, and employer.

What is a senior customer service manager?

A Senior Customer Service Manager is a leadership professional responsible for overseeing a team or department that handles customer inquiries, complaints, and support. They develop and implement customer service policies, train and mentor staff, and analyze customer feedback to improve service quality. Their goal is to ensure customer satisfaction, resolve escalated issues, and drive continuous improvement in customer interactions. Senior Customer Service Managers often collaborate with other departments to align service strategies with overall business objectives.

What are the key skills and qualifications needed to thrive as a senior customer service manager?

To excel as a Senior Customer Service Manager, you need extensive experience in customer service management, strong leadership abilities, and a relevant bachelor's degree. Familiarity with CRM software, analytics platforms, and quality assurance systems is typically required, along with certifications like Certified Customer Service Manager (CCSM) being advantageous. Exceptional communication, problem-solving, and conflict resolution skills help foster team performance and maintain customer satisfaction. These competencies are crucial for driving customer loyalty, improving service standards, and effectively leading large teams in dynamic environments.

What are the typical challenges a senior customer service manager faces when leading a large team, and how can they effectively address them?

Senior Customer Service Managers often face challenges such as maintaining consistent service quality across multiple team members, managing high-volume inquiries, and ensuring staff engagement and motivation. Effective strategies include implementing robust training programs, utilizing performance metrics to track and address areas of improvement, and fostering open communication to quickly resolve issues. Building a supportive work environment and encouraging collaboration between customer service representatives and other departments can also help in overcoming these challenges and driving continuous improvement.

What is the difference between Senior Customer Service Manager vs Customer Service Supervisor?

AspectSenior Customer Service ManagerCustomer Service Supervisor
CredentialsExperience in management, relevant certifications often preferredExperience in customer service, supervisory skills
Work EnvironmentOversees multiple teams, strategic planningManages frontline staff, daily operations
Employer & Industry UsageCommon in large corporations, service industriesFound in various industries, retail, hospitality
Search & Comparison IntentUnderstanding leadership roles, career progressionLooking for supervisory responsibilities, entry to mid-level roles

The Senior Customer Service Manager typically holds a higher-level leadership position, focusing on strategic oversight and managing multiple teams, whereas a Customer Service Supervisor handles daily frontline operations and supervises staff directly. Both roles require customer service experience, but the senior manager role emphasizes management skills and strategic planning.

How much does a senior customer service manager get?

A senior customer service manager typically earns between $60,000 and $100,000 annually, depending on the industry, location, and level of experience. Compensation may also include bonuses, benefits, and opportunities for advancement.

What are popular job titles related to Senior Customer Service Manager jobs in Florida?

For Senior Customer Service Manager jobs in Florida, the most frequently searched job titles are:

What job categories do people searching Senior Customer Service Manager jobs in Florida look for?

The top searched job categories for Senior Customer Service Manager jobs in Florida are:

What cities in Florida are hiring for Senior Customer Service Manager jobs?

Cities in Florida with the most Senior Customer Service Manager job openings:

Senior Customer Service Manager jobs near you
Infographic showing various Senior Customer Service Manager job openings in Florida as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 18% Part Time, and 3% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $72,563 per year, or $34.9 per hour.

Senior Customer Service Manager

O'Quinn Insurance

Ormond Beach, FL • On-site

$65K - $90K/yr

Full-time

Medical, PTO

Re-posted 22 days ago

Job description

OQuinn Insurance Services is an independent insurance agency built on a simple mission: protect what matters most while making insurance simple. We are a team-first, community-focused agency that takes pride in developing our people, serving our clients with genuine care, and holding ourselves to a high standard every day.

Our culture is defined by our Core Values OQUINN:

One Team - We win together. We lift each other up, communicate openly, and succeed through collaboration.

Quality - We hold ourselves to the highest standards. Details matter. We represent our brand with pride.

Understand & Care Deeply - We genuinely care about our clients, teammates, and community. We show up with empathy and heart.

Integrity - We act with honesty and transparency even when no ones watching. Doing whats right matters more than whats easy.

Never Stop Learning - We stay curious, adaptable, and humble. Growth over comfort, always.

No Nonsense - We own our results, no excuses. Address issues immediately, bring solutions, and follow through.


OQuinn Insurance Services is looking for a motivated, people-first Customer Service Manager to lead and elevate our client service team. This role is built for someone who thrives on coaching others, maintaining high standards, and creating a team culture where accountability and excellence go hand in hand. You will have a direct impact on the client experience, the performance of our service representatives, and the day-to-day operations of our service department.


This is a role with a clear leadership trajectory. As you grow into the position, you will become an integral part of our senior leadership team. Salary will be based on your experience and the time needed to ramp up into this leadership position. Performance bonuses will be provided in addition to your salary.


Key Highlights

  • Lead a growing team of customer service representatives through coaching, call reviews, and real-time feedback
  • Own the performance and culture of the customer service department
  • Collaborate with leadership on hiring, onboarding, and training new team members
  • Handle escalated client interactions with professionalism and empathy
  • Manage and optimize virtual assistant workflows that support the service team
  • Track department performance metrics and hold the team accountable to agency standards
  • Contribute to the agencys mission of delivering exceptional client experiences every day



Benefits

Annual Base Salary + Commission + Bonus Opportunities

Paid Time Off (PTO)

Flexible Schedule

Health Insurance

Mon-Fri Schedule

Birthday Celebrations

Incentive Programs

Evenings Off

Paid Holidays

Hands on Training

Appreciation lunches

Home/work life balance

Equipment provided

Leave early on Fridays

Licensing paid for by company

Community events

Incentive programs

Career Growth Opportunities

Work from Home


Responsibilities
  • Manage and develop the customer service team through ongoing coaching and feedback
  • Monitor team performance through call listening, metric reviews, and quality audits
  • Assist in recruiting, onboarding, and training new customer service hires
  • Oversee and improve virtual assistant workflows within the service department
  • Handle escalated client issues with a calm, client-first approach
  • Review and act on client satisfaction surveys and internal performance data
  • Ensure the team consistently meets or exceeds agency service benchmarks
  • Contribute to leadership discussions on process improvement and team development

Requirements
  • Minimum 3 years of insurance customer service experience (independent agency preferred)
  • Active 2-20 Florida insurance license prior to start date
  • Clean criminal background check
  • Strong verbal and written communication skills
  • Tech-savvy with the ability to learn agency management systems quickly
  • Coachable, solution-oriented, and comfortable leading by example
  • Experience in a management or leadership role is a plus