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Senior Customer Service Manager Jobs in Stuart, FL

TBC Corporation

Manager, Sales Customer Service

Palm Beach Gardens, FL · On-site

$48K - $54K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Collaborate with the Senior Customer Service Manager to ensure alignment with organizational objectives. * Maintain a results-driven mindset to ensure departmental efficiency, profitability, and ...

NuCo2

Senior Customer Agreement Manager

Stuart, FL · On-site

$16.25 - $22.25/hr

  • Medical

  • Dental

  • Life

  • Retirement

  • PTO

Managing account linkage for new owners and chain store transfers. * Renew agreement with new ... Possess a strong customer service sense. * Intense ability to sweat the details to achieve superior ...

NuCO2

Senior Customer Agreement Manager

Stuart, FL · On-site

$16.25 - $22.25/hr

  • Medical

  • Dental

  • Life

  • Retirement

  • PTO

Managing account linkage for new owners and chain store transfers. * Renew agreement with new ... Possess a strong customer service sense. * Intense ability to sweat the details to achieve superior ...

Nis Air

Service Manager

Fort Pierce, FL · On-site

$75K - $85K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Cassidy family of companies, is seeking a hands-on, customer-focused HVAC Service Manager to lead our growing Fort Pierce operation. If you're passionate about coaching technicians, improving ...

NisAir

Service Manager

Fort Pierce, FL · On-site

$75K - $85K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Cassidy family of companies, is seeking a hands-on, customer-focused HVAC Service Manager to lead our growing Fort Pierce operation. If you're passionate about coaching technicians, improving ...

Garber Buick GMC

Service Manager

Fort Pierce, FL · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

Do you want to work for an award-winning business that values exceptional customer service, as well ... Manage shop production schedule to meet pace and budget * Consult with guests regarding vehicle ...

Wawa, Inc.

Customer Service Supervisor

Stuart, FL · On-site

$21.25 - $28.70/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

As a Customer Service Supervisor (CSS), you are a motivated leader who plays a key role in ... Manage cash processes, inventory, vendor check-ins, and store safety. * Maintain accurate inventory ...

UniFirst

Route Service Manager - UniFirst

Fort Pierce, FL · On-site

  • Medical

  • Life

  • Retirement

  • PTO

The ideal candidate will drive customer satisfaction, account growth, and profitability for their ... The Route Service Manager role can lead to many other leadership opportunities in our Plants and ...

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All JobsCustomer Service JobsSenior Customer Service Manager JobsSenior Customer Service Manager Jobs in Stuart, FL

Senior Customer Service Manager information

See Stuart, FL salary details

$25.2K

$85.7K

$161.1K

How much do senior customer service manager jobs pay per year?

As of Aug 19, 2026, the average yearly pay for senior customer service manager in Stuart, FL is $85,711.00, according to ZipRecruiter salary data. Most workers in this role earn between $43,300.00 and $120,500.00 per year, depending on experience, location, and employer.

What is a senior customer service manager?

A Senior Customer Service Manager is a leadership professional responsible for overseeing a team or department that handles customer inquiries, complaints, and support. They develop and implement customer service policies, train and mentor staff, and analyze customer feedback to improve service quality. Their goal is to ensure customer satisfaction, resolve escalated issues, and drive continuous improvement in customer interactions. Senior Customer Service Managers often collaborate with other departments to align service strategies with overall business objectives.

What are the key skills and qualifications needed to thrive as a senior customer service manager?

To excel as a Senior Customer Service Manager, you need extensive experience in customer service management, strong leadership abilities, and a relevant bachelor's degree. Familiarity with CRM software, analytics platforms, and quality assurance systems is typically required, along with certifications like Certified Customer Service Manager (CCSM) being advantageous. Exceptional communication, problem-solving, and conflict resolution skills help foster team performance and maintain customer satisfaction. These competencies are crucial for driving customer loyalty, improving service standards, and effectively leading large teams in dynamic environments.

What are the typical challenges a senior customer service manager faces when leading a large team, and how can they effectively address them?

Senior Customer Service Managers often face challenges such as maintaining consistent service quality across multiple team members, managing high-volume inquiries, and ensuring staff engagement and motivation. Effective strategies include implementing robust training programs, utilizing performance metrics to track and address areas of improvement, and fostering open communication to quickly resolve issues. Building a supportive work environment and encouraging collaboration between customer service representatives and other departments can also help in overcoming these challenges and driving continuous improvement.

What is the difference between Senior Customer Service Manager vs Customer Service Supervisor?

AspectSenior Customer Service ManagerCustomer Service Supervisor
CredentialsExperience in management, relevant certifications often preferredExperience in customer service, supervisory skills
Work EnvironmentOversees multiple teams, strategic planningManages frontline staff, daily operations
Employer & Industry UsageCommon in large corporations, service industriesFound in various industries, retail, hospitality
Search & Comparison IntentUnderstanding leadership roles, career progressionLooking for supervisory responsibilities, entry to mid-level roles

The Senior Customer Service Manager typically holds a higher-level leadership position, focusing on strategic oversight and managing multiple teams, whereas a Customer Service Supervisor handles daily frontline operations and supervises staff directly. Both roles require customer service experience, but the senior manager role emphasizes management skills and strategic planning.

How much does a senior customer service manager get?

A senior customer service manager typically earns between $60,000 and $100,000 annually, depending on the industry, location, and level of experience. Compensation may also include bonuses, benefits, and opportunities for advancement.

What are popular job titles related to Senior Customer Service Manager jobs in Stuart, FL?

For Senior Customer Service Manager jobs in Stuart, FL, the most frequently searched job titles are:

What job categories do people searching Senior Customer Service Manager jobs in Stuart, FL look for?

The top searched job categories for Senior Customer Service Manager jobs in Stuart, FL are:

What cities near Stuart, FL are hiring for Senior Customer Service Manager jobs?

Cities near Stuart, FL with the most Senior Customer Service Manager job openings:

Senior Customer Service Manager jobs near you
Infographic showing various Senior Customer Service Manager job openings in Stuart, FL as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 21% Part Time, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $85,711 per year, or $41.2 per hour.

Manager, Sales Customer Service

TBC Corporation

Palm Beach Gardens, FL • On-site

$48K - $54K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 13 days ago

TBC Corporation rating

7.9

Company rating: 7.9 out of 10

Based on 6 frontline employees who took The Breakroom Quiz

131st of 419 rated retail wholesalers

Job description

Compensation Data
Company Overview
For more than 70 years, TBC Corporation has been a leader in the mobility industry and one of North America's largest marketers and distributors of automotive replacement tires through wholesale operations. Additionally, TBC responds to the needs of consumers in search of total car care at nearly 470 franchised tire and automotive service centers under the award-winning Big O Tires® brand. TBC is headquartered in Palm Beach Gardens, Florida.
With $5 billion in revenue and more than 3,000 employees in the U.S. and Mexico, TBC markets on a wholesale basis to regional tire chains and distributors serving independent tire dealers and with proprietary brands of tires specializing in passenger, commercial, farm and specialty tires. In 2005, TBC Corp. was purchased by Sumitomo Corporation of America (SCOA). SCOA is the largest subsidiary of Sumitomo Corporation, one of Japan's major integrated trading and investment business enterprises. In 2018, Michelin, the largest tire manufacturer in Europe, invested in the company which is now a 50:50, privately held joint venture between Sumitomo and Michelin.
Our values are the foundation of our work, how we interact with each other, and the strategies we employ to fulfill our purpose. These are the practices we use every day - in everything we do:
  • Integrity - We act honestly because nothing is more important than our reputation.
  • Teamwork - We are better together.
  • People-Focused - We put people first - our Associates, customers, franchisees, and partners - and cultivate a respectful, collaborative, and inclusive culture, top to bottom, inside and out.
  • Accountability - We own our actions and decisions; we do what we say we are going to do.
  • Leave Everything Better - We innovate to improve everything we touch, and we take actions now to protect the future.

Description
The Customer Service Manager is responsible for leading and inspiring Account and Key Account Specialists to deliver outstanding customer service and enhance overall customer satisfaction. This role emphasizes continuous improvement through evaluating workflows and optimizing resolution strategies to ensure seamless interactions with TBC.
With a strong focus on departmental excellence, the manager supports both internal and external customers while aligning team objectives with broader sales and operational strategies.
Success in this role requires a comprehensive understanding of TBC's business ecosystem, including customer call center operations (RDC/LDC), interdepartmental workflows, sales processes, domestic delivery channels, billing systems, ERP platforms, and associated internal technologies.
This is an onsite position located in Palm Beach Gardens, FL.
Responsibilities
  • Monitors and measures service metrics and utilize to develop standards, improvements, or changes to process
  • Leading and managing a team of account and key account specialists
  • Assigning tasks and supervising account and key account specialist interactions
  • Generating and assessing both internal and external quality reports for management review
  • Collaborating closely with the Sales teams to promptly address any arising issues

Additional Responsibilities
  • Make recommendations for changes to products or services based on customer feedback and requests
  • Resolve escalated customer complaints or issues in a timely manner
  • Stay up to date with industry trends and best practices in customer service
  • Collaborate with the Senior Customer Service Manager to ensure alignment with organizational objectives.
  • Maintain a results-driven mindset to ensure departmental efficiency, profitability, and elevated levels of customer satisfaction, loyalty, and retention.

Continued Responsibilities
  • Oversee the management and execution of team goals to ensure high performance and accountability.
  • Lead efforts to improve efficiency and service outcomes within designated customer groups.
  • Develop and maintain departmental policies, procedures, training manuals, and team resources related to customer service.
  • Assist with onboarding and training of Account and Key Account Specialists.
  • Enhance the customer service experience to drive engagement and facilitate organic growth.

Added Responsibilities
  • Take ownership of customer issues, following each problem through to resolution.
  • Establish and enforce customer support procedures, policies, and best practice standards.
  • Recruit, mentor, and develop customer service representatives, fostering an environment of empowerment and excellence.
  • Maintain structured workflows aligned with company objectives and executive priorities.
  • Perform additional duties as assigned by management.

Qualifications
  • Bachelor's degree or 5+ years of customer service experience in a call center or related environment is required.
  • Strong working knowledge of Excel, Word, Outlook, PowerPoint, Treadxpress, TIPS, Salesforce, Ring Central / CX, and Microsoft Teams.
  • Ability to quickly learn and master new computer skills and processes.
  • Excellent organizational, research, and analytical skills.
  • Goal-oriented with the ability to meet productivity objectives and deadlines.
  • Proven track record in delivering exceptional customer service
  • Excellent interpersonal, verbal, and written communication skills.
  • Strategic thinking and leadership capabilities.
  • Working knowledge of tires and related products (a plus).
  • Ability to balance multiple tasks and priorities.
  • Effective reasoning, analytical, and problem-solving skills.
  • Experience with and working knowledge of SAP.
  • Demonstrates the ability to work with minimal supervision.
  • Proven aptitude for collaborating with diverse teams and related groups.
  • Willingness and ability to travel by car or airplane as needed to develop, train, or coach team members.

Benefits
  • Market competitive compensation
  • 401(k) and Roth with company match. Immediate 100% vesting
  • Comprehensive benefits including medical, dental and vision
  • Company paid short term disability and employer subsidized long term disability
  • Company paid life insurance
  • Discounted tire purchasing
  • Tuition reimbursement
  • Employee assistance program
  • Generous paid vacation and paid time off
  • Customizable voluntary benefits
  • and More!!!

What TBC Corporation employees say

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