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Customer Service Manager Jobs in Stuart, FL (NOW HIRING)

NisAir

Service Manager

Fort Pierce, FL · On-site

$75K - $85K/yr

Cassidy family of companies, is seeking a hands-on, customer-focused HVAC Service Manager to lead our growing Fort Pierce operation. If you're passionate about coaching technicians, improving ...

Nis Air

Service Manager

Fort Pierce, FL · On-site

$75K - $85K/yr

Cassidy family of companies, is seeking a hands-on, customer-focused HVAC Service Manager to lead our growing Fort Pierce operation. If you're passionate about coaching technicians, improving ...

Wawa, Inc.

Customer Service Supervisor

Stuart, FL · On-site

$21.25 - $28.70/hr

As a Customer Service Supervisor (CSS), you are a motivated leader who plays a key role in ... Manage cash processes, inventory, vendor check-ins, and store safety. * Maintain accurate inventory ...

Access Labs LLC

Customer Service

Jupiter, FL · On-site

$15.75 - $21.25/hr

Customer service representatives play a crucial role in ensuring positive experiences for clients by addressing inquiries, resolving issues, and providing assistance. In this role, you will be the ...

Access Medical Labs

Customer Service

Jupiter, FL · On-site

$15.75 - $21.25/hr

Customer service representatives play a crucial role in ensuring positive experiences for clients by addressing inquiries, resolving issues, and providing assistance. In this role, you will be the ...

Total Comfort

Plumbing Service Manager

Stuart, FL · On-site

Plumbing Service Manager Overview We are seeking a dynamic and results-driven Plumbing Service ... ensuring customer satisfaction. You will use your leadership skills to inspire your team of ...

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All JobsCustomer Service JobsCustomer Service Manager JobsCustomer Service Manager Jobs in Stuart, FL

Customer Service Manager information

See Stuart, FL salary details

$21.6K

$51.2K

$89.2K

How much do customer service manager jobs pay per year?

As of Jul 27, 2026, the average yearly pay for customer service manager in Stuart, FL is $51,195.00, according to ZipRecruiter salary data. Most workers in this role earn between $36,200.00 and $61,800.00 per year, depending on experience, location, and employer.

What is the difference between Customer Service Manager vs Customer Support Supervisor?

AspectCustomer Service ManagerCustomer Support Supervisor
ResponsibilitiesOversees customer service teams, develops policies, manages escalationsSupervises support agents, handles daily customer issues, ensures team performance
Required CredentialsTypically requires a bachelor's degree, experience in customer serviceOften requires experience in support roles, some roles prefer certifications
Work EnvironmentOffice-based, managerial setting, strategic planningSupport centers, call centers, team supervision
Industry UsageCommon in retail, tech, finance, and service industriesCommon in tech, telecom, and service sectors

The Customer Service Manager focuses on strategic leadership and policy development, overseeing the entire customer service operation. In contrast, the Customer Support Supervisor handles daily team supervision and direct customer interactions. Both roles require customer service experience, but the manager's role is more strategic, while the supervisor's role is more operational.

What are some common challenges faced by Customer Service Managers and how can they be addressed?

Customer Service Managers often face challenges such as handling high-stress situations, managing team performance, and balancing customer satisfaction with company policies. To address these issues, effective managers implement regular training sessions, set clear expectations, and foster open communication within their teams. They also use data-driven approaches to monitor service quality and identify areas for improvement, while supporting staff through coaching and recognition programs. Building a positive team culture and actively seeking feedback from both customers and employees can help managers overcome these challenges and drive continuous improvement.

What are the 7 Cs of customer service?

The 7 Cs of customer service are a set of principles that help customer service managers and representatives deliver quality support. They include Courtesy, Communication, Credibility, Comfort, Consistency, Content, and Care. Applying these principles ensures positive customer interactions and enhances overall service quality.

What are the key skills and qualifications needed to thrive as a Customer Service Manager, and why are they important?

To thrive as a Customer Service Manager, you need strong leadership, problem-solving abilities, and experience in customer service, often backed by a bachelor's degree or equivalent work experience. Familiarity with CRM software (such as Salesforce or Zendesk), data analysis tools, and customer feedback systems is typically required. Exceptional communication, conflict resolution, and team motivation skills help someone excel in this role. These competencies are crucial for ensuring high customer satisfaction, efficient team operations, and continuous service improvement.

What do you do as a customer service manager?

A customer service manager oversees a team responsible for addressing customer inquiries, resolving issues, and ensuring customer satisfaction. They develop policies, monitor service quality, and use tools like CRM software to improve customer experience and meet organizational goals.

Do you need a degree to be a customer service manager?

A degree is not always required to become a customer service manager, but many employers prefer candidates with a bachelor's degree in business, management, or related fields. Relevant experience in customer service and strong leadership skills are often more important for this role than formal education. Certifications in customer service or management can also enhance prospects.

What is the role of a customer service manager?

A customer service manager oversees a team responsible for addressing customer inquiries, resolving issues, and ensuring high levels of customer satisfaction. They develop policies, monitor performance metrics, and coordinate with other departments to improve service quality and efficiency.

What does a Customer Service Manager do?

A Customer Service Manager oversees a team of customer service representatives and ensures that customers receive excellent service and support. They handle escalated issues, train staff, monitor performance metrics, and implement strategies to improve customer satisfaction. Additionally, they may be responsible for developing customer service policies and liaising with other departments to resolve complex problems. Their main goal is to maintain high levels of customer loyalty and ensure that company standards are met.

What's the highest paying customer service job?

The highest paying customer service roles are often in senior management positions such as Customer Service Director or Vice President of Customer Experience, which can offer salaries exceeding $100,000 annually. These roles typically require extensive experience, leadership skills, and knowledge of customer relationship management tools.

What are the 7 C's of customer service?

The 7 C's of customer service are a set of principles that include Courtesy, Communication, Credibility, Comfort, Consistency, Care, and Clarity. For a Customer Service Manager, applying these principles helps ensure positive customer interactions and satisfaction. Mastery of these concepts supports effective team leadership and service quality improvement.

What Do Customer Service Managers Do?

As a customer service manager, your job is to train the rest of the customer service staff and help develop their skills. You may help them learn how to greet customers, how to assist customers with problems, and how to remain professional when dealing with demanding customers. As a manager, your job also includes helping meet customer satisfaction targets, improving customer loyalty, and supporting the actions of the sales departments. Customer service managers often make recommendations for improving performance and work with the human resources department to hire employees and make decisions on disciplinary matters. You also provide direct customer service during staffing shortages or times of unusually high call volume.

More about Customer Service Manager jobs
What are the most commonly searched types of Customer Service jobs in Stuart, FL? The most popular types of Customer Service jobs in Stuart, FL are:
What are popular job titles related to Customer Service Manager jobs in Stuart, FL? For Customer Service Manager jobs in Stuart, FL, the most frequently searched job titles are:
What job categories do people searching Customer Service Manager jobs in Stuart, FL look for? The top searched job categories for Customer Service Manager jobs in Stuart, FL are:
What cities near Stuart, FL are hiring for Customer Service Manager jobs? Cities near Stuart, FL with the most Customer Service Manager job openings:
Customer Service Manager jobs near you
Infographic showing various Customer Service Manager job openings in Stuart, FL as of July 2026, with employment types broken down into 78% Full Time, 20% Part Time, and 2% Contract. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution, with an average salary of $51,195 per year, or $24.6 per hour.

Customer Service Manager - SUA

APP Jet Center Stuart

Stuart, FL • On-site

Full-time

Medical, Retirement, PTO

Posted 11 days ago

Job description

Customer Service Manager

APP Jet Center Stuart

We are seeking a dynamic and experienced Customer Service Manager to join our team. The ideal candidate will be passionate about delivering exceptional customer service, possess strong leadership skills, and thrive in a fast-paced environment. As a Customer Service Manager, you will be responsible for overseeing all aspects of customer service operations, ensuring efficiency, accuracy, and customer satisfaction.

Responsibilities:

Customer Service

  • Supervise lobby area and phone communications to ensure quality service.
  • Manage CSR schedules in collaboration with the General Manager (GM), covering desk when necessary.
  • Assist customers and address issues during peak activity periods.

Customer Desk Coordination

  • Coordinate customer handling during high operational periods.
  • Monitor vehicle movements and manage issues promptly.
  • Ensure effective communication between desk and ramp staff.
  • Verify accuracy of data input and billing of ancillary services.

Invoice Monitoring

  • Review invoices before forwarding to accounting.
  • Monitor transient hangar invoicing and address issues promptly.
  • Identify root causes of invoice errors and provide staff training as needed.
  • Review invoice cancellations and implement corrective actions.

Services Accounts Receivables

  • Review accounts receivable with GM weekly, addressing payment collection and account issues.
  • Ensure proper setup of new accounts and communicate relevant information to staff.
  • Address new client needs and update customer records accordingly.

Training

  • Train new CSRs and assist in training new line techs on procedures and systems.
  • Review training materials regularly to ensure compliance and effectiveness.

Qualifications:

  • Proven experience in customer service management role.
  • Strong leadership and communication skills.
  • Ability to multitask and thrive in a fast-paced environment.
  • Proficiency in Microsoft Office Suite and customer service software.

Benefits:

  • Competitive salary
  • Health insurance
  • Retirement plan
  • Paid time off
  • Professional development opportunities

If you are a motivated individual with a passion for delivering exceptional customer service and leading a team to success, we encourage you to apply. Join us in shaping the future of our company and making a positive impact on our customers' experiences.