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Customer Service Manager Jobs in Miami, FL (NOW HIRING)

DaSi AG

Customer Service Manager

Doral, FL · On-site

At DASI, the role of the Customer Service Manager is the leader who oversees and improves the overall experience that customers have with our company's products and service. The Manager plays a key ...

String LLC

Customer Service Manager

Miami, FL · On-site

$35K - $45K/yr

As a Customer Service Manager at Ireland Pay, you will play a pivotal role in ensuring our customers receive world-class service and support. Key Responsibilities: Customer Issue Resolution: Oversee ...

Barfield Inc

Customer Service Manager

Miami, FL · On-site

If you are a talented Customer Service Manager interested in working in the exciting field of aviation, Barfield wants you! Barfield is more than just a prestigious name in the industry: it is ...

DASI LLC

Customer Service Manager

Doral, FL

At DASI, the role of the Customer Service Manager is the leader who oversees and improves the overall experience that customers have with our company's products and service. The Manager plays a key ...

Fresco y Mas

Customer Service Mgr

Hialeah, FL · On-site

Customer Service Manager Job Purpose Job Summary Creates an outstanding customer experience while directing and supervising all functions, duties and activities of the front end. Ensures that all ...

String LLC

Customer Service Manager

Miami, FL · On-site

$35K - $45K/yr

As a Customer Service Manager at Ireland Pay, you will play a pivotal role in ensuring our customers receive world-class service and support. Key Responsibilities: Customer Issue Resolution: Oversee ...

Fresco y Mas

Customer Service Mgr

Miami, FL

Customer Service Manager Job Purpose Job Summary Creates an outstanding customer experience while directing and supervising all functions, duties and activities of the front end. Ensures that all ...

Fresco y Mas

Customer Service Mgr

Miami, FL

Customer Service Manager Job Purpose Job Summary Creates an outstanding customer experience while directing and supervising all functions, duties and activities of the front end. Ensures that all ...

Fresco y Mas

Customer Service Mgr

Miami, FL · On-site

Customer Service Manager Job Purpose Job Summary Creates an outstanding customer experience while directing and supervising all functions, duties and activities of the front end. Ensures that all ...

Fresco y Más

Customer Service Mgr

Miami, FL · On-site

... Customer Serivice Mide la experiencia del cliente en cada área respectiva del negocio. Concéntrese en el surtido, la limpieza, la frescura, la amabilidad del personal y la disponibilidad de stock.

Fresco y Más

Customer Service Mgr

Miami, FL · On-site

... Customer Serivice Mide la experiencia del cliente en cada área respectiva del negocio. Concéntrese en el surtido, la limpieza, la frescura, la amabilidad del personal y la disponibilidad de stock.

Fresco y Más

Customer Service Mgr

Hialeah, FL · On-site

... Customer Serivice Mide la experiencia del cliente en cada área respectiva del negocio. Concéntrese en el surtido, la limpieza, la frescura, la amabilidad del personal y la disponibilidad de stock.

Fresco y Más

Customer Service Mgr

Miami, FL · On-site

... Customer Serivice Mide la experiencia del cliente en cada área respectiva del negocio. Concéntrese en el surtido, la limpieza, la frescura, la amabilidad del personal y la disponibilidad de stock.

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All JobsCustomer Service JobsCustomer Service Manager JobsCustomer Service Manager Jobs in Miami, FL

Customer Service Manager information

See Miami, FL salary details

$23.4K

$55.5K

$96.6K

How much do customer service manager jobs pay per year?

As of Sep 8, 2026, the average yearly pay for customer service manager in Miami, FL is $55,472.00, according to ZipRecruiter salary data. Most workers in this role earn between $39,200.00 and $67,000.00 per year, depending on experience, location, and employer.

What does a customer service manager do?

As a customer service manager, your job is to train the rest of the customer service staff and help develop their skills. You may help them learn how to greet customers, how to assist customers with problems, and how to remain professional when dealing with demanding customers. As a manager, your job also includes helping meet customer satisfaction targets, improving customer loyalty, and supporting the actions of the sales departments. Customer service managers often make recommendations for improving performance and work with the human resources department to hire employees and make decisions on disciplinary matters. You also provide direct customer service during staffing shortages or times of unusually high call volume.

What are the key skills and qualifications needed to thrive as a customer service manager, and why are they important?

To thrive as a Customer Service Manager, you need strong leadership, problem-solving abilities, and experience in customer service, often backed by a bachelor's degree or equivalent work experience. Familiarity with CRM software (such as Salesforce or Zendesk), data analysis tools, and customer feedback systems is typically required. Exceptional communication, conflict resolution, and team motivation skills help someone excel in this role. These competencies are crucial for ensuring high customer satisfaction, efficient team operations, and continuous service improvement.

What are some common challenges faced by customer service managers and how can they be addressed?

Customer Service Managers often face challenges such as handling high-stress situations, managing team performance, and balancing customer satisfaction with company policies. To address these issues, effective managers implement regular training sessions, set clear expectations, and foster open communication within their teams. They also use data-driven approaches to monitor service quality and identify areas for improvement, while supporting staff through coaching and recognition programs. Building a positive team culture and actively seeking feedback from both customers and employees can help managers overcome these challenges and drive continuous improvement.

What is the difference between Customer Service Manager vs Customer Support Supervisor?

AspectCustomer Service ManagerCustomer Support Supervisor
ResponsibilitiesOversees customer service teams, develops policies, manages escalationsSupervises support agents, handles daily customer issues, ensures team performance
Required CredentialsTypically requires a bachelor's degree, experience in customer serviceOften requires experience in support roles, some roles prefer certifications
Work EnvironmentOffice-based, managerial setting, strategic planningSupport centers, call centers, team supervision
Industry UsageCommon in retail, tech, finance, and service industriesCommon in tech, telecom, and service sectors

The Customer Service Manager focuses on strategic leadership and policy development, overseeing the entire customer service operation. In contrast, the Customer Support Supervisor handles daily team supervision and direct customer interactions. Both roles require customer service experience, but the manager's role is more strategic, while the supervisor's role is more operational.

How much does a customer service manager get?

A customer service manager's average salary varies by location and experience but typically ranges from $45,000 to $80,000 annually. In larger organizations or with more experience, salaries can exceed $100,000, especially when including bonuses and benefits.

What are the duties of a customer service manager?

A customer service manager oversees a team responsible for addressing customer inquiries, resolving complaints, and ensuring high service quality. They develop policies, monitor performance metrics, train staff, and collaborate with other departments to improve customer satisfaction and operational efficiency.
More about Customer Service Manager jobs

What are the most commonly searched types of Customer Service jobs in Miami, FL?

The most popular types of Customer Service jobs in Miami, FL are:

What are popular job titles related to Customer Service Manager jobs in Miami, FL?

For Customer Service Manager jobs in Miami, FL, the most frequently searched job titles are:

What job categories do people searching Customer Service Manager jobs in Miami, FL look for?

The top searched job categories for Customer Service Manager jobs in Miami, FL are:

What cities near Miami, FL are hiring for Customer Service Manager jobs?

Cities near Miami, FL with the most Customer Service Manager job openings:

Customer Service Manager jobs near you
Infographic showing various Customer Service Manager job openings in Miami, FL as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 18% Part Time, and 3% Contract. Highlights an 91% Physical, 1% Hybrid, and 8% Remote job distribution, with an average salary of $55,472 per year, or $26.7 per hour.

Customer Service Manager

DaSi AG

Doral, FL • On-site

Other

Posted 10 days ago

Job description

For nearly 30 years, DASI has been in the business of providing comprehensive aircraft inventory support for airlines, MROs, OEMs, and distributors. Headquartered in Miami, Florida, with service centers in London and Singapore, DASI is a truly global partner, serving customers' parts and inventory needs in more than 140 countries.
DASI is embracing the potential of online sales and their digital marketplace, which has been growing exponentially and has tremendous potential with the right technology team in place to support and take it to the next level.
Purpose:
At DASI, the role of the Customer Service Manager is the leader who oversees and improves the overall experience that customers have with our company's products and service. The Manager plays a key role in motivating and development of personnel, and instrumental in creating and executing best practices while also maintaining a cohesive relationship with all department
Key accountabilities:
  • Manage a team of customer experience representatives, recognizing achievement, providing feedback, and progressive discipline when necessary, allowing the team to meet targets.
  • Train and tutor department to ensure continuous improvement of the customer experience.
  • Review all policies and procedures adapting to business and technological changes.
  • Ensure collaboration with other business functions, so we consistently deliver end to end customer experience across all channels and touchpoints.
  • Resolve escalated complaints and concerns and review responses on all media platforms.
  • Analyse customer feedback and identify areas for improvement.
  • Support development and management of the company's brand image and reputation with customers
  • Manage all order processing, customer resolution, and order expedite teams.
  • Represent the company at trade events, conferences and other promotional functions as needed.
  • Perform all other duties as assigned.

Key skills and competences:
  • Develop collaborative working relationships.
  • Manage multiple tasks seamlessly and adapts to the work environment.
  • Clearly communicates in verbal and written form to all levels.
  • Able to set and review KPIS and benchmarks.
  • Must be able to interact professionally with management, peers and customers.
  • Must have Problem solving and analytical skills.
  • Advanced skills in Microsoft office products

Experience and qualifications:
  • Degree Level preferable or equivalent experience.
  • 5 Years customer service experience.
  • Experience in managing a global team.
  • Proven track record of relationship building in commercial aircraft spare parts, preferably in the aftermarket segment.
  • Strong knowledge of commercial aircraft spares.

Travel Requirements:
Business travel may be required.
DASI, LLC. and group companies are an Equal Opportunities Employer

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