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Customer Service Manager Jobs in Miami, FL (NOW HIRING)

Sky Mart

Customer Service Manager

Miami, FL · On-site

Customer Service Manager 📍 Miami, FL (On-Site) | Sky Mart, a GracoRoberts Company Lead. Inspire. Elevate the Customer Experience. Are you a results-driven leader with a passion for developing high ...

DaSi AG

Customer Service Manager

Doral, FL · On-site

At DASI, the role of the Customer Service Manager is the leader who oversees and improves the overall experience that customers have with our company's products and service. The Manager plays a key ...

String LLC

Customer Service Manager

Miami, FL · On-site

$35K - $45K/yr

As a Customer Service Manager at Ireland Pay, you will play a pivotal role in ensuring our customers receive world-class service and support. Key Responsibilities: Customer Issue Resolution: Oversee ...

String LLC

Customer Service Manager

Miami, FL · On-site

$35K - $45K/yr

As a Customer Service Manager at Ireland Pay, you will play a pivotal role in ensuring our customers receive world-class service and support. Key Responsibilities: Customer Issue Resolution: Oversee ...

Fresco y Mas

Customer Service Mgr

Miami, FL · On-site

Customer Service Manager Job Purpose Job Summary Creates an outstanding customer experience while directing and supervising all functions, duties and activities of the front end. Ensures that all ...

Fresco y Mas

Customer Service Mgr

Miami, FL

Customer Service Manager Job Purpose Job Summary Creates an outstanding customer experience while directing and supervising all functions, duties and activities of the front end. Ensures that all ...

DASI LLC

Customer Service Manager

Doral, FL

At DASI, the role of the Customer Service Manager is the leader who oversees and improves the overall experience that customers have with our company's products and service. The Manager plays a key ...

Fresco y Mas

Customer Service Mgr

Hialeah, FL · On-site

Customer Service Manager Job Purpose Job Summary Creates an outstanding customer experience while directing and supervising all functions, duties and activities of the front end. Ensures that all ...

Fresco y Mas

Customer Service Mgr

Miami, FL

Customer Service Manager Job Purpose Job Summary Creates an outstanding customer experience while directing and supervising all functions, duties and activities of the front end. Ensures that all ...

Fresco y Más

Customer Service Mgr

Miami, FL · On-site

... Customer Serivice Mide la experiencia del cliente en cada área respectiva del negocio. Concéntrese en el surtido, la limpieza, la frescura, la amabilidad del personal y la disponibilidad de stock.

Fresco y Más

Customer Service Mgr

Hialeah, FL · On-site

... Customer Serivice Mide la experiencia del cliente en cada área respectiva del negocio. Concéntrese en el surtido, la limpieza, la frescura, la amabilidad del personal y la disponibilidad de stock.

Fresco y Más

Customer Service Mgr

Miami, FL · On-site

... Customer Serivice Mide la experiencia del cliente en cada área respectiva del negocio. Concéntrese en el surtido, la limpieza, la frescura, la amabilidad del personal y la disponibilidad de stock.

Fresco y Más

Customer Service Mgr

Miami, FL · On-site

... Customer Serivice Mide la experiencia del cliente en cada área respectiva del negocio. Concéntrese en el surtido, la limpieza, la frescura, la amabilidad del personal y la disponibilidad de stock.

Ontic

MRO Customer Service Manager

Hollywood, FL · On-site

$90K - $100K/yr

Mro Customer Service Manager We are a fast-paced business with ambitious growth plans; so if you are dedicated, enthusiastic and always seeking ways to improve, you'll enjoy a career with us! Ontic ...

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All JobsCustomer Service JobsCustomer Service Manager JobsCustomer Service Manager Jobs in Miami, FL

Customer Service Manager information

See Miami, FL salary details

$23.4K

$55.5K

$96.6K

How much do customer service manager jobs pay per year?

As of Sep 1, 2026, the average yearly pay for customer service manager in Miami, FL is $55,472.00, according to ZipRecruiter salary data. Most workers in this role earn between $39,200.00 and $67,000.00 per year, depending on experience, location, and employer.

What does a customer service manager do?

As a customer service manager, your job is to train the rest of the customer service staff and help develop their skills. You may help them learn how to greet customers, how to assist customers with problems, and how to remain professional when dealing with demanding customers. As a manager, your job also includes helping meet customer satisfaction targets, improving customer loyalty, and supporting the actions of the sales departments. Customer service managers often make recommendations for improving performance and work with the human resources department to hire employees and make decisions on disciplinary matters. You also provide direct customer service during staffing shortages or times of unusually high call volume.

What are the key skills and qualifications needed to thrive as a customer service manager, and why are they important?

To thrive as a Customer Service Manager, you need strong leadership, problem-solving abilities, and experience in customer service, often backed by a bachelor's degree or equivalent work experience. Familiarity with CRM software (such as Salesforce or Zendesk), data analysis tools, and customer feedback systems is typically required. Exceptional communication, conflict resolution, and team motivation skills help someone excel in this role. These competencies are crucial for ensuring high customer satisfaction, efficient team operations, and continuous service improvement.

What are some common challenges faced by customer service managers and how can they be addressed?

Customer Service Managers often face challenges such as handling high-stress situations, managing team performance, and balancing customer satisfaction with company policies. To address these issues, effective managers implement regular training sessions, set clear expectations, and foster open communication within their teams. They also use data-driven approaches to monitor service quality and identify areas for improvement, while supporting staff through coaching and recognition programs. Building a positive team culture and actively seeking feedback from both customers and employees can help managers overcome these challenges and drive continuous improvement.

What is the difference between Customer Service Manager vs Customer Support Supervisor?

AspectCustomer Service ManagerCustomer Support Supervisor
ResponsibilitiesOversees customer service teams, develops policies, manages escalationsSupervises support agents, handles daily customer issues, ensures team performance
Required CredentialsTypically requires a bachelor's degree, experience in customer serviceOften requires experience in support roles, some roles prefer certifications
Work EnvironmentOffice-based, managerial setting, strategic planningSupport centers, call centers, team supervision
Industry UsageCommon in retail, tech, finance, and service industriesCommon in tech, telecom, and service sectors

The Customer Service Manager focuses on strategic leadership and policy development, overseeing the entire customer service operation. In contrast, the Customer Support Supervisor handles daily team supervision and direct customer interactions. Both roles require customer service experience, but the manager's role is more strategic, while the supervisor's role is more operational.

How much does a customer service manager get?

A customer service manager's average salary varies by location and experience but typically ranges from $45,000 to $80,000 annually. In larger organizations or with more experience, salaries can exceed $100,000, especially when including bonuses and benefits.

What are the duties of a customer service manager?

A customer service manager oversees a team responsible for addressing customer inquiries, resolving complaints, and ensuring high service quality. They develop policies, monitor performance metrics, train staff, and collaborate with other departments to improve customer satisfaction and operational efficiency.
More about Customer Service Manager jobs

What are the most commonly searched types of Customer Service jobs in Miami, FL?

The most popular types of Customer Service jobs in Miami, FL are:

What are popular job titles related to Customer Service Manager jobs in Miami, FL?

For Customer Service Manager jobs in Miami, FL, the most frequently searched job titles are:

What job categories do people searching Customer Service Manager jobs in Miami, FL look for?

The top searched job categories for Customer Service Manager jobs in Miami, FL are:

What cities near Miami, FL are hiring for Customer Service Manager jobs?

Cities near Miami, FL with the most Customer Service Manager job openings:

Customer Service Manager jobs near you
Infographic showing various Customer Service Manager job openings in Miami, FL as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 18% Part Time, and 3% Contract. Highlights an 91% Physical, 1% Hybrid, and 8% Remote job distribution, with an average salary of $55,472 per year, or $26.7 per hour.

Customer Service Manager

Sky Mart

Miami, FL • On-site

Other

Posted 29 days ago

Job description

Customer Service Manager

📍 Miami, FL (On-Site) | Sky Mart, a GracoRoberts Company


Lead. Inspire. Elevate the Customer Experience.

Are you a results-driven leader with a passion for developing high-performing teams and delivering exceptional customer service? Sky Mart is seeking a Customer Service Manager to lead our Account Services team, drive operational excellence, and create outstanding customer experiences that directly impact business success.

If you thrive in a fast-paced environment, enjoy using data to drive decisions, and excel at building collaborative relationships across departments, we'd love to hear from you.


What You'll Do

✅ Lead, coach, and develop a team of Account Services professionals both in the US and South America

✅ Drive KPI reporting, dashboard management, and performance analytics

✅ Identify opportunities to improve customer service, order processing, and operational efficiency

✅ Partner closely with Sales, Supply Chain, Finance, Quality, and Technical Account Managers to ensure customer satisfaction

✅ Manage customer escalations and implement solutions that strengthen long-term relationships

✅ Support continuous improvement initiatives through process enhancements and performance monitoring


What You'll Bring

✔ 3+ years of leadership or people management experience

✔ 5+ years of customer service, account services, sales support, or related experience

✔ Strong analytical skills with experience tracking KPIs and performance metrics

✔ Excellent communication, problem-solving, and team development abilities

✔ Bilingual English/Spanish required.

✔ Aerospace, aviation, distribution, or other regulated industry experience highly preferred


Why Join Sky Mart?

At Sky Mart, you'll be part of a growing organization where your leadership and expertise help drive exceptional service and business performance. We offer a collaborative environment, opportunities for professional growth, and the chance to make a visible impact on both our customers and our team.


Ready to take your career to new heights? Apply today!

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Equal Opportunity Employer

Sky Mart is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.

This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. Sky Mart makes hiring decisions based solely on qualifications, merit, and business needs at the time.

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