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Senior Customer Service Manager Jobs (NOW HIRING)

ULINE

Senior Customer Service Manager

Braselton, GA · On-site

$17.50 - $24.25/hr

Senior Customer Service Manager Georgia Branch 705 Braselton Industrial Blvd, Braselton, GA 30517 Fast, friendly, and customer-focused - that's what makes Uline's customer service legendary! As a ...

pca

Senior Customer Service Representative

Newark, OH

$17.75 - $24.25/hr

The Senior Customer Service Representative is responsible for providing superior service to ... Manage on-hand inventory levels and reconciles to customer orders, forecasts and just in time ...

BOWA

Senior Customer Service Technician

Mclean, VA

A Senior Customer Service Field Technician for BOWA Builders plays an important role working closely with clients helping to manage and complete residential remodeling projects from punch-out and ...

Vixxo

Senior Customer Service Representative

Chicago, IL

$19.75 - $27.25/hr

Vixxo is seeking a full-time, Senior Customer Support Representative to be based in Oakbrook ... Receives and responds to service requests via email or phone and proactively manages the preventive ...

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Senior Customer Service Manager information

See salary details

$28.5K

$97.1K

$182.5K

How much do senior customer service manager jobs pay per year?

As of Jul 27, 2026, the average yearly pay for senior customer service manager in the United States is $97,101.00, according to ZipRecruiter salary data. Most workers in this role earn between $49,000.00 and $136,500.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Senior Customer Service Manager, and why are they important?

To excel as a Senior Customer Service Manager, you need extensive experience in customer service management, strong leadership abilities, and a relevant bachelor's degree. Familiarity with CRM software, analytics platforms, and quality assurance systems is typically required, along with certifications like Certified Customer Service Manager (CCSM) being advantageous. Exceptional communication, problem-solving, and conflict resolution skills help foster team performance and maintain customer satisfaction. These competencies are crucial for driving customer loyalty, improving service standards, and effectively leading large teams in dynamic environments.

What is the highest paying job in customer service?

The highest paying roles in customer service are often executive-level positions such as Customer Service Director or Vice President of Customer Experience, which can earn six-figure salaries. These roles typically require extensive leadership experience, strategic skills, and often involve overseeing large teams or departments within organizations.

What is a Senior Customer Service Manager?

A Senior Customer Service Manager is a leadership professional responsible for overseeing a team or department that handles customer inquiries, complaints, and support. They develop and implement customer service policies, train and mentor staff, and analyze customer feedback to improve service quality. Their goal is to ensure customer satisfaction, resolve escalated issues, and drive continuous improvement in customer interactions. Senior Customer Service Managers often collaborate with other departments to align service strategies with overall business objectives.

What does a senior customer manager do?

A senior customer service manager oversees customer support teams, develops strategies to improve customer satisfaction, and ensures service quality. They analyze customer feedback, handle escalations, and often use customer relationship management (CRM) tools to monitor interactions and performance. Strong leadership, communication skills, and industry knowledge are essential for this role.

What are the 7 C's of customer service?

The 7 C's of customer service are a set of principles that include Courtesy, Communication, Credibility, Comfort, Consistency, Care, and Control. For a Senior Customer Service Manager, applying these principles helps ensure high-quality service, customer satisfaction, and effective team leadership.

What is the role of a senior customer service manager?

A senior customer service manager oversees customer service teams, develops strategies to improve customer satisfaction, and ensures service standards are met. They analyze customer feedback, handle escalations, and often use customer relationship management (CRM) tools to monitor performance and implement training programs.

What is the difference between Senior Customer Service Manager vs Customer Service Supervisor?

AspectSenior Customer Service ManagerCustomer Service Supervisor
CredentialsExperience in management, relevant certifications often preferredExperience in customer service, supervisory skills
Work EnvironmentOversees multiple teams, strategic planningManages frontline staff, daily operations
Employer & Industry UsageCommon in large corporations, service industriesFound in various industries, retail, hospitality
Search & Comparison IntentUnderstanding leadership roles, career progressionLooking for supervisory responsibilities, entry to mid-level roles

The Senior Customer Service Manager typically holds a higher-level leadership position, focusing on strategic oversight and managing multiple teams, whereas a Customer Service Supervisor handles daily frontline operations and supervises staff directly. Both roles require customer service experience, but the senior manager role emphasizes management skills and strategic planning.

What are the typical challenges a Senior Customer Service Manager faces when leading a large team, and how can they effectively address them?

Senior Customer Service Managers often face challenges such as maintaining consistent service quality across multiple team members, managing high-volume inquiries, and ensuring staff engagement and motivation. Effective strategies include implementing robust training programs, utilizing performance metrics to track and address areas of improvement, and fostering open communication to quickly resolve issues. Building a supportive work environment and encouraging collaboration between customer service representatives and other departments can also help in overcoming these challenges and driving continuous improvement.
More about Senior Customer Service Manager jobs
What cities are hiring for Senior Customer Service Manager jobs? Cities with the most Senior Customer Service Manager job openings:
What states have the most Senior Customer Service Manager jobs? States with the most job openings for Senior Customer Service Manager jobs include:
What job categories do people searching Senior Customer Service Manager jobs look for? The top searched job categories for Senior Customer Service Manager jobs are:
Senior Customer Service Manager jobs near you
Infographic showing various Senior Customer Service Manager job openings in the United States as of July 2026, with employment types broken down into 78% Full Time, 19% Part Time, and 3% Contract. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution, with an average salary of $97,101 per year, or $46.7 per hour.
Senior Customer Service Manager

Senior Customer Service Manager

ULINE

Braselton, GA • On-site

$17.50 - $24.25/hr

Full-time

Medical, Retirement, PTO

Posted 9 days ago

Uline rating

8.1

Company rating: 8.1 out of 10

Uline

Based on 112 frontline employees who took The Breakroom Quiz

7.1

Company rating compared to similar companies: 7.1 out of 10

Retail wholesalers average

Based on 12,711 frontline employees who took The Breakroom Quiz

The best things about working at Uline

  • 100%

    100% say they get paid time off

    say they get paid time off

  • 98%

    98% say their health insurance is affordable

    say their health insurance is affordable

  • 80%

    80% say they get enough training

    say they get enough training

Featured by Uline, based on 112 Breakroom Quiz responses from their frontline employees

Job description

Senior Customer Service Manager
Georgia Branch
705 Braselton Industrial Blvd, Braselton, GA 30517
Fast, friendly, and customer-focused - that's what makes Uline's customer service legendary! As a Senior Customer Service Manager, continue this legacy by empowering our teams to deliver the exceptional experience our customers love.
Careers Packed with Potential. Backed by 45+ years of success, Uline offers opportunities to grow your career with stability you can count on.
Relocation assistance is available for qualified candidates.
Position Responsibilities
  • Manage day-to-day operations of 90+ person contact center, including front-line production and back-office operations.
  • Guide and develop managers, team leads and representatives to deliver unparalleled customer service and foster company culture.
  • Review daily and weekly reports to monitor performance metrics and make improvement recommendations.
  • Recruit, retain and motivate staff to ensure the highest levels of customer service.
  • Manage personnel matters including delivering performance reviews and coaching.

Minimum Requirements
  • Bachelor's degree.
  • 5+ years of experience in customer service operations and or management.
  • Demonstrated leadership skills to effectively coach, develop and motivate a high-performing team.
  • Effectively communicate with your team, colleagues, management and across other departments.

Benefits
  • Complete health insurance coverage and 401(k) with 6% employer match that starts day one!
  • Multiple bonus programs.
  • Paid holidays and generous paid time off.
  • Tuition Assistance Program that covers professional continuing education.

Employee Perks
  • Best-in-class, clean, modern facilities.
  • First-class fitness center and beautifully maintained walking trails.

About Uline
Uline, a family-owned company, is North America's leading distributor of shipping, industrial, and packaging materials with over 9,800 employees across 14 locations.
Uline is a drug-free workplace. All new hires must complete a pre-employment hair follicle drug screening. All positions are on-site.
EEO/AA Employer/Vet/Disabled
#LI-TK1
#LI-GA001
(#IN-GAMANC)
#ZR-GACS
Our employees make the difference and we are committed to offering exceptional benefits and perks! Explore Uline.jobs to learn more!

Working at Uline

Perks for frontline workers

From Uline, via Breakroom

  • Complete health insurance coverage and 401(k) with 6% employer match that starts day one!

  • Multiple bonus programs.

  • Paid holidays and generous paid time off.

  • Tuition Assistance Program that covers professional continuing education.

  • Fitness center and walking trails at select locations.

  • In-house speakers, workshops and seminars.

What to expect from working at Uline

From Uline

About Uline, in their own words

From Uline

Uline, a family-owned business headquartered in Kenosha County, Wisconsin, is the leading distributor of shipping, industrial and packaging materials to businesses throughout North America.

What Uline employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Uline logo

About Uline

Sourced by ZipRecruiter

Uline is North America's leading distributor of shipping, industrial and packaging materials. We're a family-owned company known for incredible service, quality products and same-day shipping of our huge in-stock inventory. With over 9,000 employees across 13 locations, it's time you joined Uline.

Industry

Paper product wholesalers, trucking and wholesale

Company size

5,001 - 10,000 Employees

Headquarters location

Pleasant Prairie, WI, US

Social media

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