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Senior Customer Service Manager Jobs in Texas (NOW HIRING)

VIXXO

Senior Customer Service Representative

Dallas, TX · On-site

$19 - $26.25/hr

Vixxo is seeking a full-time, Senior Customer Support Representative to be based in Dallas, TX. THE ... Receives and responds to service requests via email or phone and proactively manages the preventive ...

UZIN UTZ Group

Customer Service Manager

Waco, TX · On-site

$80K - $100K/yr

Join Our Team as a Customer Service Manager! Work Location: Waco, TX Department: Sales FLSA Status ... Beyond the immediate impact of the position, this role provides significant exposure to senior ...

Uzin Utz Group

Customer Service Manager

Waco, TX · On-site

$80 - $100/hr

Join Our Team as a Customer Service Manager! Work Location: Waco, TX Department: Sales FLSA Status ... Beyond the immediate impact of the position, this role provides significant exposure to senior ...

Uzin Utz North America

Customer Service Manager

Waco, TX · On-site

$80K - $100K/yr

Join Our Team as a Customer Service Manager! Work Location: Waco, TX Department: Sales FLSA Status ... Beyond the immediate impact of the position, this role provides significant exposure to senior ...

Graybar

Senior Customer Service Representative

Houston, TX

$18.50 - $25.25/hr

As a Senior Customer Service Representative, you will serve as a key contact and liaison for customers to ensure their total satisfaction. You will interact with customers on an ongoing basis ...

Graybar

Senior Customer Service Representative

Houston, TX · On-site

$18.50 - $25.25/hr

As a Senior Customer Service Representative, you will serve as a key contact and liaison for customers to ensure their total satisfaction. You will interact with customers on an ongoing basis ...

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All JobsCustomer Service JobsSenior Customer Service Manager JobsSenior Customer Service Manager Jobs in Texas

Senior Customer Service Manager information

See Texas salary details

$26.6K

$90.5K

$170K

How much do senior customer service manager jobs pay per year?

As of Sep 3, 2026, the average yearly pay for senior customer service manager in Texas is $90,464.00, according to ZipRecruiter salary data. Most workers in this role earn between $45,700.00 and $127,200.00 per year, depending on experience, location, and employer.

What is a senior customer service manager?

A Senior Customer Service Manager is a leadership professional responsible for overseeing a team or department that handles customer inquiries, complaints, and support. They develop and implement customer service policies, train and mentor staff, and analyze customer feedback to improve service quality. Their goal is to ensure customer satisfaction, resolve escalated issues, and drive continuous improvement in customer interactions. Senior Customer Service Managers often collaborate with other departments to align service strategies with overall business objectives.

What are the key skills and qualifications needed to thrive as a senior customer service manager?

To excel as a Senior Customer Service Manager, you need extensive experience in customer service management, strong leadership abilities, and a relevant bachelor's degree. Familiarity with CRM software, analytics platforms, and quality assurance systems is typically required, along with certifications like Certified Customer Service Manager (CCSM) being advantageous. Exceptional communication, problem-solving, and conflict resolution skills help foster team performance and maintain customer satisfaction. These competencies are crucial for driving customer loyalty, improving service standards, and effectively leading large teams in dynamic environments.

What are the typical challenges a senior customer service manager faces when leading a large team, and how can they effectively address them?

Senior Customer Service Managers often face challenges such as maintaining consistent service quality across multiple team members, managing high-volume inquiries, and ensuring staff engagement and motivation. Effective strategies include implementing robust training programs, utilizing performance metrics to track and address areas of improvement, and fostering open communication to quickly resolve issues. Building a supportive work environment and encouraging collaboration between customer service representatives and other departments can also help in overcoming these challenges and driving continuous improvement.

What is the difference between Senior Customer Service Manager vs Customer Service Supervisor?

AspectSenior Customer Service ManagerCustomer Service Supervisor
CredentialsExperience in management, relevant certifications often preferredExperience in customer service, supervisory skills
Work EnvironmentOversees multiple teams, strategic planningManages frontline staff, daily operations
Employer & Industry UsageCommon in large corporations, service industriesFound in various industries, retail, hospitality
Search & Comparison IntentUnderstanding leadership roles, career progressionLooking for supervisory responsibilities, entry to mid-level roles

The Senior Customer Service Manager typically holds a higher-level leadership position, focusing on strategic oversight and managing multiple teams, whereas a Customer Service Supervisor handles daily frontline operations and supervises staff directly. Both roles require customer service experience, but the senior manager role emphasizes management skills and strategic planning.

How much does a senior customer service manager get?

A senior customer service manager typically earns between $60,000 and $100,000 annually, depending on the industry, location, and level of experience. Compensation may also include bonuses, benefits, and opportunities for advancement.

What are popular job titles related to Senior Customer Service Manager jobs in Texas?

For Senior Customer Service Manager jobs in Texas, the most frequently searched job titles are:

What job categories do people searching Senior Customer Service Manager jobs in Texas look for?

The top searched job categories for Senior Customer Service Manager jobs in Texas are:

What cities in Texas are hiring for Senior Customer Service Manager jobs?

Cities in Texas with the most Senior Customer Service Manager job openings:

Senior Customer Service Manager jobs near you
Infographic showing various Senior Customer Service Manager job openings in Texas as of August 2026, with employment types broken down into 96% Full Time, 2% Part Time, and 2% Contract. Highlights an 84% In-person, 6% Hybrid, and 10% Remote job distribution, with an average salary of $90,464 per year, or $43.5 per hour.

Senior Customer Service Manager

EVOLUTION WELL SERVICES OPERATING L

The Woodlands, TX • On-site

$17.50 - $24.25/hr

Full-time

Re-posted 7 days ago

Key responsibilities

  • Lead customer communication with existing external and affiliate accounts.

  • Coordinate with internal teams to ensure customer satisfaction and lead project updates.

  • Work with leadership to develop post-sales processes and business development strategies.

Job description

Senior Customer Service Manager
Job Description
Department: Business Development
Job Status: Full-Time
FLSA Status: Salary-Exempt
Reports To: Vice President of Business Development
Location: The Woodlands, Texas
Amount of Travel Required: 10%
Work Schedule: Monday-Friday, 8 a.m. - 5 p.m.
Positions Supervised: N/A
AIP Level: 6
POSITION SUMMARY: The Senior Customer Service Managerprimarily leads customer communication with existing external and affiliate accounts. This person will work with the commercial leadership team as well as the operations team to ensure customer satisfaction.
ESSENTIAL FUNCTIONS: (The following duties and responsibilities are all essential job functions, as defined by the ADA, except for those that begin with the word "may.")
  • Function as the main point of contact for specified customer accounts
  • Lead and develop gas turbine overhaul and exchange program for affiliates.
  • Develop post sales processes where necessary.
  • Work with senior leadership to build a post sales business development strategy.
    • Establish and maintain contact to provide on-going technical and business support to assigned customer accounts.
    • Function as the interface with various internal stakeholders such as engineering, operations, sales, finance, accounting and management as needed to meet customer needs.
  • Lead internal and external kickoff meetings for new aftermarket orders.
  • Lead and be accountable for accurate project updates.
  • Establish operating rhythm to provide project updates to assigned accounts.
  • Work with operations, RM&U and Business Development to quote services related opportunities.
  • Identify and develop new processes to ensure timely responses to customer requests.
  • Develop financial models to align with customer service offerings to develop and validate commercial offerings
  • Perform other related duties as assigned to assist with successful operations and business continuity.

POSITION REQUIREMENTS
  • Must be legally authorized to work in the United States without the need for sponsorship.
  • Must be at least 18 years of age or older.
  • Successfully passes all applicable general pre-employment testing including but not limited to: background check, pre-employment drug screening, pre-employment fit tests, pre-employment aptitude and/or competency assessment(s).
  • Daily overtime required and in person, predictable attendance in The Woodlands, TX.
  • Valid U.S. Driver's License required. Most employment is contingent upon meeting company driving standards, including 3 year U.S. driving history and an acceptable Motor Vehicle Record (MVR) in accordance with Company policy.

EDUCATION/EXPERIENCE LEVEL
  • U.S. High School Diploma required.
  • 15+ years of experience related to power generation, electrical, or controls engineering.
  • Specific knowledge of gas turbine, natural gas engines, and installations is a plus.
  • Knowledge of equipment controls and logic.
  • Experience in Customer services roles including Customer service manager, etc.

QUALIFICATIONS, SKILLS, COMPETENCIES, AND ABILITIES
  • Ability to communicate in a technical manner with clients.
  • Ability to read and interpret electrical/controls drawings.
  • Ability to work within a team concept to successfully complete assigned tasks.
  • Ability to take instruction well and interact with other employees in a positive manner within the framework of assigned work groups.
  • Proficient with Microsoft Suite Software. (Teams, Word, Excel, PowerPoint, Outlook)

PHYSICAL REQUIREMENTS/WORK ENVIRONMENT
The physical demands and work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The Senior Customer Service Manager is often required to walk, sit, climb, bend, reach and squat/kneel. Their work environment is dynamic and diverse, often characterized by a combination of office-based tasks, field activities, and interactions with both internal colleagues, executive management, and clients. When working indoors, they are often subjected to prolonged periods of sitting at a at a desk station, keyboarding and using repetitive motions with wrists, hands, and or fingers. Vision abilities required by this job include close vision and the ability to adjust focus while reading and staring at computer monitor. They will also need to speak clearly and audibly, as well as have the ability to hear, understand, and distinguish speech and /or other sounds (e.g., building alarms) deriving from in person speech, telephone, or other remote speech. Must be able to access and navigate each department at the organization's facilities.When required to visit a wellsite, work environment includes exposure to hazardous materials, operating conditions, audio up to 85 dB and inclement weather. Given these conditions employees are required to wear company mandated and issued personal protective equipment (PPE) (fire retardant coveralls, safety hat, steel toe boots, safety glasses, ear protection and safety gloves) and must strictly adhere to all safety policies. Senior Customer Service Manager may be required to lift heavy objects; therefore, the Senior Customer Service Manager must be able to lift 20lbs. independently.
Work hours may include or includes early morning, late evenings, and weekends, depending on business necessity.
AAP /EEO STATEMENT
The Company is committed to the cause of equal employment opportunity for all employees and applicants, thus abiding by all applicable state and federal laws. Our practices regarding employment, job promotion, compensation, training, and termination do not discriminate on the basis of race, color, religious creed, age, sex, national origin, veteran's status, disability, pregnancy, genetic information, or any other legally protected status. It is expected that all employees, both management and staff, will fully support these nondiscriminatory policies.
The company has reviewed this job description to ensure essential functions and duties have been included. It is not intended to be an exhaustive list of all functions, responsibilities, skills, and abilities.
Last Revised 07/2026.

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