1

Virtual Outsourced Customer Service Jobs in Texas

We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail ...

Customer Service Agent

Killeen, TX · On-site

$14.25 - $19/hr

We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail ...

We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail ...

We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail ...

next page

Showing results 1-20

Virtual Outsourced Customer Service information

What is a virtual outsourced customer service representative?

A Virtual Outsourced Customer Service representative is a professional who provides customer support services remotely on behalf of a company, often through a third-party agency. These representatives handle customer inquiries, complaints, and technical support via phone, email, chat, or social media. Outsourcing customer service virtually allows businesses to offer 24/7 support, reduce operational costs, and access a global talent pool. The agents are trained to represent the company’s brand and values while ensuring customer satisfaction.

How does a virtual outsourced customer service representative typically interact with clients and internal teams?

Virtual outsourced customer service representatives primarily communicate with clients and customers through digital channels such as email, chat, and phone. Collaboration with internal teams—like technical support, quality assurance, and supervisors—often happens through project management tools and regular video meetings. This remote structure requires strong communication skills, self-motivation, and effective use of collaboration platforms to ensure seamless service delivery and issue resolution. Adapting to different client processes and maintaining clear, timely updates are common challenges in this role.

What are the key skills and qualifications needed to thrive as a virtual outsourced customer service representative, and why are they important?

To thrive as a Virtual Outsourced Customer Service Representative, you need excellent communication skills, problem-solving abilities, and a high-school diploma or equivalent. Familiarity with CRM platforms, live chat software, and ticketing systems is typically required, along with strong computer literacy. Outstanding patience, adaptability, and a customer-focused attitude set top performers apart in this role. These skills ensure efficient issue resolution, high customer satisfaction, and effective remote collaboration across diverse clients and industries.

What is the difference between Virtual Outsourced Customer Service vs Customer Support Representative?

AspectVirtual Outsourced Customer ServiceCustomer Support Representative
CredentialsTypically requires customer service experience, communication skills, and sometimes certifications in customer serviceSimilar credentials, often with additional product or industry-specific training
Work EnvironmentRemote, often outsourced to third-party providers or freelancersUsually in-house or remote within a company's direct employment
Employer & Industry UsageUsed by companies outsourcing customer service to external providersEmployed directly by a company to handle customer inquiries
Search & Comparison IntentCommonly searched for outsourcing options, remote customer service jobsOften searched for in-house customer support roles or direct employment

Virtual Outsourced Customer Service involves handling customer inquiries remotely through third-party providers, while Customer Support Representatives are typically employed directly by a company to provide support. Both roles require similar skills and credentials, but differ mainly in employment setting and outsourcing status.

How to become a virtual outsourced customer service?

To become a virtual outsourced customer service representative, you typically need strong communication skills, experience in customer support, and familiarity with tools like live chat or CRM software. Many roles require a high school diploma or equivalent, and some employers prefer prior customer service experience or relevant certifications. Flexibility and the ability to work independently are also important for success in this field.

What are popular job titles related to Virtual Outsourced Customer Service jobs in Texas?

For Virtual Outsourced Customer Service jobs in Texas, the most frequently searched job titles are:

What cities in Texas are hiring for Virtual Outsourced Customer Service jobs?

Cities in Texas with the most Virtual Outsourced Customer Service job openings:

Infographic showing various Virtual Outsourced Customer Service job openings in Texas as of August 2026, with employment types broken down into 88% Full Time, and 12% Part Time. Highlights an 94% In-person, and 6% Remote job distribution.

Vice President Sales - BPO Sales CX Outsourcing Professional - up to $275K Base and 4%- 3% - 2% ...

Eastonworld

Austin, TX • On-site, Remote

$200K - $275K/yr

Full-time

Re-posted 27 days ago


Job description

Virtual Location - Anywhere USA
Eastonworld is hiring for our client companies a VP Business Development.

VP Business Development BPO - CX Outsourcing Sales - BPO - $200K-$275K Base 4-3-2 % Commissions - $400K + OTE Eastonworld is hiring for our client companies a VP Business Development


Eastonworld is hiring for the leading providers of outsourced customer care and back office support to high-growth, new economy companies that are disrupting their industries. Locations in 4 Continents. You will be focused on building the clients onshore - nearshore - offshore centers. Clients are on the Inc. 5000 list of Fastest Growing Companies in America and they have no plans of slowing down. Our client is a medium sized (SMB) BPO that responds like a a smaller niche boutique agency. Client has strong capital resources and attractive geographic footprints - Domestic-Offshore and Nearshore and Home Agent.

Our goal is to build an organization of top-performing BPO - CX Outsourcing Solutions sales executives who are committed to the growth of our business while remaining true to our core values. Our client companies live and work by their core values and you will find that their organizational culture is very strong. We are looking for high-quality, go-getters who are excellent at building and maintaining relationships and are able to provide true value in a sophisticated selling environment.

You will be joining a small team of experienced Strategic Sales Executives, which gives you the chance to make a real impact in a collaborative workplace with true transparency and grow your career quickly. You'll be constantly challenged in our high-growth, fast-paced and autonomous work environment, and you will be rewarded for meeting those challenges.

At Eastonworld, we live by all of our core values, integrity, honesty, accountability, quality, cooperation, service, intuition, trustworthiness, respect, justice, and service, Have Fun!

Responsibilities (including but not limited to)


Meet aggressive sales growth goals, while managing a reliable pipeline and forecasting responsibilities

Consultative solution-selling, providing solutions to complex client issues that drive mutually positive business outcomes

Expert at cultivating and maintaining relationships with decision makers in client organizations (Chief Executive Officer, Chief Operating Officer, Chief Care Officer and other C-level executives) to secure new business, new client accounts and maximize the value delivered by Eastonworld's client companies services.

Act as a trusted advisor to client prospects by demonstrating a deep understanding of their business drivers, organizational imperatives, customer experience challenges, and offer solutions utilizing persuasive win themes and effective sales strategies

Support all stages of the sales process, maintaining sales control and guiding internal teams to collaborate and rally around development of innovative solutions to meet or exceed identified sales targets

Possess an in-depth understanding of Eastonworld's client's services and differentiation

Shepherd all client wins, ensuring a smooth transition into Implementation and Operations, act as a steward for good business and grow the client relationship by ensuring flawless execution

Maintain competitive knowledge and focus, continuously grow and develop professionally

Qualifications:

  • At least seven (7) years' experience leading consultative sales cycles to Enterprise and high growth companies
  • Experience selling BPO solutions a strong plus
  • Past experience with BPO marketplace
  • Proven ability to initiate, develop and grow C-level and senior relationships within target client organizations, and influence purchase and buying decisions
  • Ability to develop and conduct effective proposals and presentations with decision makers
  • Passion for revolutionary technological solutions
  • Experience selling to Enterprises is a plus
  • Must be able to travel 50% of the time
  • Excellent verbal and written communication skills
  • Energetic and highly motivated
  • Must possess good decision-making skills, be organized and think strategically
  • Knowledge of sales rep KPIs / conversion metrics
  • Excellent team and relationship building, sales, customer service, critical thinking and interpersonal skills
  • Ability to work independently and on a team
  • Results orients with the ability to meet/exceed department metrics/measures.
  • Artificial Intelligence (AI) and Robotic Process Automation (RPA) knowledge also a Plus!

Bill Easton

President

Easton & Associates

(972) 317-1415

http://www.eastonworld.com/

Employment Type: FULL_TIME