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Virtual Outsourced Customer Service Jobs in Texas

Talently

Customer Service Manager

Mesquite, TX · On-site

$85K - $95K/yr

Manage the relationship with an outsourced customer contact center, including service levels, performance metrics, customer issues, and escalations. * Provide overall leadership and oversight for a ...

MCI Careers

Customer Service Agent

Killeen, TX · On-site

$14.25 - $19/hr

We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail ...

MCI Careers

Customer Service Agent

Killeen, TX

$14/hr

We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail ...

MCI Careers

Customer Service Agent

Killeen, TX · On-site

$14/hr

We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail ...

MCI Careers

Customer Service Agent

Killeen, TX · On-site

$13.75 - $18.50/hr

We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail ...

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All JobsOutsourced Customer Service JobsVirtual Outsourced Customer Service JobsVirtual Outsourced Customer Service Jobs in Texas

Virtual Outsourced Customer Service information

What is a virtual outsourced customer service representative?

A Virtual Outsourced Customer Service representative is a professional who provides customer support services remotely on behalf of a company, often through a third-party agency. These representatives handle customer inquiries, complaints, and technical support via phone, email, chat, or social media. Outsourcing customer service virtually allows businesses to offer 24/7 support, reduce operational costs, and access a global talent pool. The agents are trained to represent the company’s brand and values while ensuring customer satisfaction.

How does a virtual outsourced customer service representative typically interact with clients and internal teams?

Virtual outsourced customer service representatives primarily communicate with clients and customers through digital channels such as email, chat, and phone. Collaboration with internal teams—like technical support, quality assurance, and supervisors—often happens through project management tools and regular video meetings. This remote structure requires strong communication skills, self-motivation, and effective use of collaboration platforms to ensure seamless service delivery and issue resolution. Adapting to different client processes and maintaining clear, timely updates are common challenges in this role.

What are the key skills and qualifications needed to thrive as a virtual outsourced customer service representative, and why are they important?

To thrive as a Virtual Outsourced Customer Service Representative, you need excellent communication skills, problem-solving abilities, and a high-school diploma or equivalent. Familiarity with CRM platforms, live chat software, and ticketing systems is typically required, along with strong computer literacy. Outstanding patience, adaptability, and a customer-focused attitude set top performers apart in this role. These skills ensure efficient issue resolution, high customer satisfaction, and effective remote collaboration across diverse clients and industries.

What is the difference between Virtual Outsourced Customer Service vs Customer Support Representative?

AspectVirtual Outsourced Customer ServiceCustomer Support Representative
CredentialsTypically requires customer service experience, communication skills, and sometimes certifications in customer serviceSimilar credentials, often with additional product or industry-specific training
Work EnvironmentRemote, often outsourced to third-party providers or freelancersUsually in-house or remote within a company's direct employment
Employer & Industry UsageUsed by companies outsourcing customer service to external providersEmployed directly by a company to handle customer inquiries
Search & Comparison IntentCommonly searched for outsourcing options, remote customer service jobsOften searched for in-house customer support roles or direct employment

Virtual Outsourced Customer Service involves handling customer inquiries remotely through third-party providers, while Customer Support Representatives are typically employed directly by a company to provide support. Both roles require similar skills and credentials, but differ mainly in employment setting and outsourcing status.

How to become a virtual outsourced customer service?

To become a virtual outsourced customer service representative, you typically need strong communication skills, experience in customer support, and familiarity with tools like live chat or CRM software. Many roles require a high school diploma or equivalent, and some employers prefer prior customer service experience or relevant certifications. Flexibility and the ability to work independently are also important for success in this field.

What are popular job titles related to Virtual Outsourced Customer Service jobs in Texas?

For Virtual Outsourced Customer Service jobs in Texas, the most frequently searched job titles are:

What job categories do people searching Virtual Outsourced Customer Service jobs in Texas look for?

The top searched job categories for Virtual Outsourced Customer Service jobs in Texas are:

What cities in Texas are hiring for Virtual Outsourced Customer Service jobs?

Cities in Texas with the most Virtual Outsourced Customer Service job openings:

Virtual Outsourced Customer Service jobs near you
Infographic showing various Virtual Outsourced Customer Service job openings in Texas as of August 2026, with employment types broken down into 88% Full Time, and 12% Part Time. Highlights an 94% In-person, and 6% Remote job distribution.

Customer Service Manager

Talently

Mesquite, TX • On-site

$85K - $95K/yr

Other

Posted 4 days ago

Job description

Job Title: Customer Service Manager

Location: On Site - Mesquite, Texas, United States

Salary: $85,000-$95,000


About the Manufacturing Company / The Opportunity:

Join a dynamic manufacturing organization recognized for producing high-quality consumer and industrial outdoor power equipment and other durable products. This is an opportunity to lead a broad post-sale support operation spanning customer service, technical support, warranty administration, repairs, claims, outsourced contact-center performance, and an extensive authorized service-center network. You will play a key role in strengthening the customer experience, improving operational efficiency, and protecting the reputation of respected product brands.


Responsibilities:

  • Lead post-sale customer service, technical support, warranty claims, repair support, returns, and escalation management.
  • Manage and develop approximately four to five onsite and remote direct reports across customer service, technical support, warranty, and administrative functions.
  • Provide leadership to experienced technical subject-matter experts and leverage their product knowledge to resolve complex customer and warranty issues.
  • Oversee warranty claim review, product diagnosis, repair decisions, and approvals in accordance with established warranty policies.
  • Manage the relationship with an outsourced customer contact center, including service levels, performance metrics, customer issues, and escalations.
  • Provide overall leadership and oversight for a nationwide authorized service-center network of approximately 1,000 locations.
  • Analyze contact-center activity, customer reviews, warranty claims, returned-product data, parts sales, and related reporting to identify trends and improvement opportunities.
  • Lead cross-functional initiatives that improve processes, operational efficiency, order fulfillment, product support, and the overall customer experience.


Must-Have Skills:

  • Strong supervisory or management experience in customer service, post-sale product support, technical services, warranty, repair operations, or a related function.
  • Experience supporting physical products within a manufacturing environment.
  • Hands-on experience with warranty claims, product repairs, technical support, returns, customer escalations, or comparable post-sale processes.
  • Experience managing customer-service or contact-center operations, including internal and outsourced resources.
  • Strong people-management skills, including the ability to lead experienced technical specialists and subject-matter experts.
  • Demonstrated ability to analyze customer-support and operational data, identify trends, and drive process improvements.
  • Strong project-management, critical-thinking, decision-making, and problem-solving capabilities.
  • Excellent communication skills and the ability to collaborate effectively with technical and non-technical teams in a fast-paced environment.


Nice-to-Have Skills:

  • Experience in outdoor power equipment, durable goods, appliances, tools, power tools, lawn and garden equipment, HVAC, generators, machinery, automotive aftermarket, or industrial equipment.
  • Experience supporting repairable manufactured products with established warranty and service processes.
  • Experience managing an authorized service-center, dealer, repair, or third-party service-provider network.
  • Experience managing outsourced contact-center relationships, service levels, and customer escalations.
  • Knowledge of parts, accessories, replacement parts, service parts, or related order-fulfillment processes.
  • Bachelor's degree in Business Management or a related discipline.
  • Experience with customer satisfaction programs, Voice of Customer initiatives, CSAT, KPIs, SLA reporting, root cause analysis, and continuous improvement.


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